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Convenient for the station and my business destination. Room large and clean. Staff very helpful.
I think this is one of the best 3-star hotels I have stayed in. Great, modern design. It was just great.
Minimalist room design, modern equipment (flatscreen tv, espresso machine) Limited breakfast choices.
I like everything :)
Big and clean room, helpful stuffs Poor wifi connection in the room, struggling all the time to use Internet through my iPhone. By the way, the speed is good if you use the Ethernet cable with your laptop.
Location and conveniance
it was v good hotel, location ,clean , i really like it,no thing bad in that hotel , it was 2 * hotel but i rate it as 4 * hotel non
Poor check in, no lift working, door codes did not work, expensive, noisy, no factilies, no reception
The staff was most helpful during my stay. The room is fine, although the restaurant, the rooftop as well as many rooms are being renovated. The hotel's check-in is controlled by an automatic system, which means if you go there out of hours you have to use the check in machine. That machine was down when I got there. It's better if you check in during staff working hours.
First room was new and modan .5minutes to station. .each room was different,bed mat was bad and old and telephone was broken at 2nd time.but first room was no problem,good.
Family accommodation most important for us. Not easily available in Zug. Great size main room and children loved bunk beds. Room neat and clean. My bed and pillow were very uncomfortable. Poor quality (old) fruit at breakfast.
Great family accomodation. The family room could hold five people. Two adults in a double bed and three children in a tripple bunk.
like the triple bunk beds for the kids it is right across the street from a church, that rings it's bells every 15 minutes beginning at 6am. Also Zug is a good half hour from Zurich, long curvy road
Very good hotel
free internet, free water, excellent value for money One complaint. Church bells at 6 am, then every 15 mins, then more bells at 7, then every 15mins needs to be more clearly soundproofed in the rooms. I arrived late and lost more than 3 hours slep I was relying on. this would affect me staying there again.
The location was very convenient to the public transportation. The food offered in the morning was very good although the eggs disappeared on the weekend. Room was noisy next to the road and I could not close the window as I needed the cool air for comfort. The air conditioner was disabled. Also, apparently the walls are thin as someone knocked on the wall when I was talking to my wife at 5:00 am.
The manager was most hospitable and friendly ,rooms a good size and clean.Staff were thoughtful .Breakfast,although Continental was lovely. No tea and coffee facilities in the room.
The hotel provides a very good level of service and is conveniently located for the centre of Zug and the railway station
A front lady was so kind.there are candy and fruts ,free internet at the front. A internet in the room was expencive.tv openning was slowly ,but there are many channel.
I stayed in this hotel before and I like it a lot. Friendly staff, good location, good value for money I have said it before - please improve the breakfast :)
the situation room really small, breakfast poor
Staffs' friendly attitude and willingness to help with information and assistance. Nothing negative.
Great staff Nothing
Parking under hotel Yes, its was extremely noisy due to an event taking place behind the hotel. Even with sealed windows you could not hear the television or go to sleep
good service, good location and very clean. It is expensive.
bar was convenient, personnel friendly, breakfast was excellent, some warm dishes were available(bacon,eggs, sausages), a wide choice is highly appreciated standing lamp in office side of the room 318 was out of function
English speaking staff, nice breakfast, very nice rooms, access to a swimming pool, and it had better than average food,
Location. Bedding was nice.
Friendly staff; good restaurant; great restaurant service expensive
Food was excellent and the wine The restaurant closed too early so had to eat at bar for the same price not enough tables
Too modern for a regular tourist
Rooms, service. Very convenient to old town and its' many bars and restaurants. Dated and bland hotel design.
The location was good being less than 15 minutes walk from the main rail station. The hotel owner and his team were excellent. The hotel was originally a 16th century inn and is has been modernised but retains the old character. My wife and I had the superior double room which I would recommend. The standard of food, all home made, in the restuarant was absolutely superb. This family run hotel is thoroughly recommended. N/A
Beautiful hotel with excellent staff. Very simple rooms, yet extremely comfortable with all natural materials. You will find nothing missing in terms of amentities. Not actually.
The restaraunt is very good and stylish. It has a great variety of expensive wine, however very small variety of food. The central location of the hotel is very convenient. It was very cold in the room.
Room very spacious and tidy. Staff very friendly and helpful. Would rather the bar was a no smoking area.
We had an excellent room that surpassed all our expectations. Lovely staff. Good location. Breakfast was excellent.
Comfortable, efficient, friendly and knowledgeable staff, good location if travelling by car, good food, good value for money.
The breakfast was excellent
Good size room and facilities, very clean, personnel's professionalism, excellent breakfast, free wi-fi, parking facility An extra pillow available in the room and a non-slippery pad for the shower
friendliness of staff/owner, small is eautifull seem away from town, but train and bus get you there in 5 minutes
We were a family of 4 and it is difficult in Europe to often find large enough accomodations. When we checked in this was evident in my initial reservation; however, they gave us an additional room at no extra cost to accomodate us. That is customer service. Clean rooms, comfortable beds and excellent buffet selection Noise in the morning from the nearby car wash
OK, spacious room, nice people at the reception, good breakfast the room smelled bad when I moved in - I had to keep the window open for the enitre stay
breakfast was wert good and well presented
The wifi was free of charge and worked correctly.
The rooms were functional. I found the stay at the hotel impersonnal and too basic.
Very good location, opposite station and bus stops. Easy parking, at extra cost. Small bar available. Rooms clean and staff helpful. Multilingual. No, everything was as expected.
It was very quiet and just opposite of the train station. It is ideal if you have to go both to Zurich and Zug The room was not very clean when I came
Convenient location, friendly hotel staff. Very convenient to have free internet access in the lobby of the hotel, we were able to check in for our flight and have the details sent to our mobile phones, this saved alot of time for us. Nothing to complain about really but it depends on what your requirements are. The room is pretty basic but it was clean and it worked fine for us because we were not staying very long and spent most of our time out and about.
Very clean, modern facilities and very professional staff.
It was very clean and fit the purpose No
Beautiful place, nice room. generally - ok No a/c in the room – I mean there is no way to change temp by myself. Only from the front desk !!! this is ridicules
Nice hotel with a nice room, the ladies at the reception were both very kind - the one in the evening and the one in the morning It's a bit far away from the bigger cities - so with no car it's a bit of a problem to get there.
nice, modern hotel with good facilities. The restaurant at the other side of the street is good, so it isn't a problem that Hotel Arcade doesnt' have its own restaurant. The train staton is at 50 m. When sleeping with the window open, there's no way to sleep decently. All nigt long there are trains (cargo). If you can sleep with the windows closed and accept the relative high temperatures in the room, then this hotel is OK
Brand new and well designed and for the most part with well equipped rooms. Staff who are happy in their work. Small choice of dinner menu but always cooked and presented very well. Good Buffet breakfast and very convenient hours of service. A little more space for clothing beyond the hanging space. At present it is more geared to business people who perhaps stay for a shorter time than a tourist. Very restricted television channels for the British viewer and BBC World TV News only with sound,however channels 209 and 308 provide the BBC news and BBC1 ( not on their list!)
Cleanliness of the room Noisy
That my room was situated very close to the river/creek Lorze.
We had a large comfortable and very quiet room (superior) with small enclosed terrace and large bathroom with both shower and tub. Easy to find and drive to and parking right under the hotel. Helpful staff. Not much to see in Cham but there's a nice walk along the lake and trains go to Zug and Luzern as well as other places. It was a good place to stop for first night after flying into Frankfurt airport (heading toward Italy). Great restaurant very close. Automatic lighting in bathroom. Too bright and couldn't be adjusted. Lights turned off automatically while I was in shower or bathtub.
Comfortable, convenient with excellent access to trains, buses and airport. Pleasant staff and good breakfast in Cham with lovely Zug just down the road offereing lots of facilities.
Location very convenient, staff helpful and friendly, kept very clean, free parking under the hotel No tea and coffee making facilities in the rooms
The river beside it, the room was large, the hotel staff was really nice No
Very friendly staff, nice rooms, nice breakfast, good location (trainstation nearby). Some streetnoise (+ church bells)
I stay here as it is in the town where I used to live. Hence friends and contacts are close at hand. In addition, the hotel is a 5 min walk to the train station and the rail link to Zürich airport and my place of work are numerous and efficient. The fact that it is, at times, a 'self service' hotel and the front desk is not always attended, weekends in particular. Also, the breakfast buffet is the bare minimum, I have had numerous conversations with other guests who were surprised at how basic breakfast was.
Great location and ease of checking-in atmy convenience. No complaints.
Our room was located right along the river and was beautiful. We really enjoyed our stay at this hotel. There was no one to greet us when we arrived at the hotel. We did arrive on a Sunday evening and they did state in the hotel information that there is no one staffed on Saturday & Sunday other than from 8am to Noon. In our experience, the smaller, locally owned places are usually on premises to greet you and are proud owners. This did not seem to be the case with this establishment. We did call between 8am and Noon on Sunday morning to get the exact directions because we did read on the website when making the reservation that others had problems finding the hotel. We did have minor problems, but after finding it, were glad that we had called ahead for the added information about putting in the code and changing out keys, etc. that wer
The staff was great, very welcoming. It's remote, but that was what we were looking for
I liked the modern room and the kind staff. We didn't know or heard about the paper factory which is opposite the hotel. Why? This information would have been better to know earlier, it was a surprise when we arrived at the hotel. But the hotel was okay anyway.
Staff were very kind, food at the reastaurant very good
This hotel is situated near the highway to Zurich and Lucerne, and therefore ideal for a stop-over. Lucerne city center is nearby (by car appr. 15 minutes). Restaurant is good. The hotel itself is located on what seems to be an industrial area, therefore in the close neighbourhood not many facilities are present. For a stop-over, this hotel is ideal.
New, modern, clean rooms. Good restaurant (indoor and outdoor seating) with reasonable prices. No smoking inside restaurant would have been preferable. The hotel is located across from a paper plant - not aesthetic - but was not noisy during sleeping hours. Breakfast was included in most of the other hotels we stayed in, and had a better selection.
Nice atmosphere. Excellent service, clean modern rooms. The paper plant across the street. I thought the price for breakfast was high for what we got.
The room is clean and a comfort. The points where the parking lot and the net are free are good. The restaurant "Gasthoh Tell" that had been recommended at the hotel was the worst restaurant as long as I knew. The hot water of the shower did not come out on Sunday night and Monday morning. Do by chance?
Nice staff pleasant clean rooms No staff on duty sunday from 17:30 couldn't get a drink or food after are day trip,Factoryover the road.
Tha hotel is OK,well-equipped but there's a paper factory in front of the hotel and we weren't informed about this fact. It's very noisy and the view is just a factory:) there's no information about tha paper factory situated in front of the hotel
hard to find.
Wonderfull family hotel. Good location.Very helpfull staff.Restaurant with dainty delicate dishes.
Easy to find & park the car after unloading bags. Wonderful English speaking staff in the restaurant.
We got a very nice room with an perfect view over the lake
All food that I ordered was derious in the restrant. Fruts mix was nice in the morning. Bedmat was new ,latest type.It was nice vie from window. Room was cold,i rentaled small heater. We need a bus /taxi from station.it takes 22chf
Quiet, nice view to the lake. Poor breakfast.
The friendliness of the hotel restaurant staff
The view, the price for the weekend, the friendlyness of staff and the food, the cleanliness. No
Hotel away from the city noise, on the hill. Take the bus No. 11 from the train station - about 10 minutes (we were walking on foot). Rooms clean and comfortable. Beautiful view from a window, balcony and terrace for breakfast. Breakfast very modest, only hot tea and coffee (no eggs, scrambled eggs and sausages). In my opinion, too little choice.
Excellent and very creative food served by friendly staff
Very convenient, good parking and very good price. I would have liked an extra pillow and a TV would be great.
The helpful staff,the peace and quiet, the decor, the fact that there was no TV I would have liked an extra power point in the room