Guest reviews
Overall Rating
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9.0
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8.1
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7.5
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7.2
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6.8
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6.6
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Everything! Our second stay in less than a month. Great location, friendly staff and comfortable.
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8.5review from
LOCATION TO MAYO! temperature control
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6.5review from
I like the accessibility to Mayo Clinic & Methodist Hospital Older, uncomfortable beds, plumbing (rubber stopper for sink) outdated windows and their treatments.
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10.0review from
Beds comfortable
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2.2review from
swimming pool poor access to check in poorly marked access to parking have to pay to park parking gate operators not functioning ( big inconvenience) Room floors were dirty, bathroom floors/ fixtures were dirty, cracked/broken tiles in floor and walls Bathroom fixtures were old , leaky faucets, flickering lights were poor needed bulb/maintenance/replacing. Room service cart was in the hallway with dirty dishes on it from the time we arrived and was "still there when we left" a day later. very "run down" appearance. I would not recommend someone staying there. I feel I should be compensated for this stay
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6.5review from
It's a great location if you are going to the Mayor Clinic. The rooms are very dated. They have no connected rooms. They did have some updated rooms for $75 more per night. The "Grand " in their name only represents their location, definitely not their room conditions.
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4.8review from
It's very classic and vintage. If you've seen a Wes Anderson movie you get the idea. My room had a flat screen television. Which totally did not fit the decor of the room. I would have given a 5 star review had the TV been of a tube type with rabbit ears. I would have given 6 stars had it had a rotary dial to change channels requiring me to get out of bed to flip stations. The push button dial phone also added a "tackiness" to the room that I just couldn't shake off during my stay. Perhaps a rotary phone would have alleviated my disappointment. If these issues could be resolved it might end up being a respectable establishment.
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3.1review from
Location Rooms dirty, outdated, and rock hard bed. There's nothing "Grand" about this hotel
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5.1review from
Friendly staff Very small rooms, extremely old plumbing in the bathrooms in fact the hot water would never come out of shower head.
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4.0review from
The hotel is literally steps away from the mayo clinic, but that is its only redeeming feature. My room was a tiny, old, room that had clearly once been a suite and had since been modified into the type of rooms this hotel gives to customers who book from discount websites. I could hear every movement and sound made by my neighbors. The hotel restaurant is a one star glorified Denny's. Spend your money elsewhere.
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6.8review from
I like that it was connected to the Mayo Clinic as that was what I was there for. There was no parking available, they didn't validate parking (cost me $50 for parking while I was there), bed was smaller and sort of hard, no microwave in the room. It was not an all out bad experience, just not worth all the hype. I'll go back to the hotel I normally stay at next year.
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4.0review from
Pool Beds hard bathroom vent nasty
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7.4review from
Proximity Need more upgrades
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5.1review from
Location Room was small and uncomfortable. Room was cold(63 degrees) and heater didn't work. Drafty windows. Maintenance men eventually came and helped some. Food in the two restaurants in both restaurants was poor and expensive.
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3.1review from
For folks going to the Mayo Clinic the location is ideal. Very close and the underground walkway from the hotel is a plus in poor weather. I'm afraid the hotel needs some upgrades. For the price we paid I was expecting more. The room was dark, the heat controls weren't working properly (it was below zero outside), no extra blankets and the matress was soft.
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5.7review from
The value. Someone jammed the parking cc taker which belonged to the hotel. The hotel felt under no obligation to compensate anyone for the inconvenience of having to find their own alternative parking.
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8.8review from
Location was excellent. Staff was helpful. Great location near many good restaurants. Television reception was spotty.
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5.0review from
The shining star of the Kahler is it's location. I believe that this is the main draw into this hotel as most of the clients here are sick and awaiting appointments at the clinic. Check-in is a farce. This process takes way too long. If you go to ANY other hotel, bang-boom, check in takes less than 2 minutes. There is a lot of room for improvement here. Staff are rude and condescending. Some of the staff are just standing around doing nothing. Grab a terminal ! Get the lines reduced ! We don't need to have all the hotel rules read to us, we can read. The friendliest staff at The Kahler are the cleaning staff - good job :-) Food here is terrible. If you are in the garage, this is where the exhaust system vents. OMG, if you smelled that you would run. There are many other options to dine in Rochester and one should take advantage of them. Many of the rooms are outdated & cramped. Many of the doors do not have hydraulics on them to you get to hear SLAMMMMM all night long. I believe that this facility needs new management to address these issues.
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5.0review from
Fitness center was nice. Location is excellent if you are going to the Mayo Clinic. The rooms are disgusting. Bathroom finishes are at least 40 years old. Mattresses are ancient. Everything is old. Normal lifecycle for carpet and furniture in a hotel room is 6-12 years. Everything it that room was at least 20+ years old except the TV.
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5.3review from
Everytime we stay here they cannot seem to get the correct keys to the door & it's annoying to have to walk back & get new keys, once, twice, three times...r u serious???
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10.0review from
convenience to mayo. It is directly across the street. So easy for me to go back to my room between appointments. Tub needed updating, but it is not a new hotel, so a very minor point.
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10.0review from
Everything! Our second stay in less than a month. Great location, friendly staff and comfortable.
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8.5review from
LOCATION TO MAYO! temperature control
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10.0review from
Beds comfortable
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8.8review from
Location was excellent. Staff was helpful. Great location near many good restaurants. Television reception was spotty.
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10.0review from
convenience to mayo. It is directly across the street. So easy for me to go back to my room between appointments. Tub needed updating, but it is not a new hotel, so a very minor point.
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6.8review from
I like that it was connected to the Mayo Clinic as that was what I was there for. There was no parking available, they didn't validate parking (cost me $50 for parking while I was there), bed was smaller and sort of hard, no microwave in the room. It was not an all out bad experience, just not worth all the hype. I'll go back to the hotel I normally stay at next year.
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7.4review from
Proximity Need more upgrades
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6.5review from
I like the accessibility to Mayo Clinic & Methodist Hospital Older, uncomfortable beds, plumbing (rubber stopper for sink) outdated windows and their treatments.
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2.2review from
swimming pool poor access to check in poorly marked access to parking have to pay to park parking gate operators not functioning ( big inconvenience) Room floors were dirty, bathroom floors/ fixtures were dirty, cracked/broken tiles in floor and walls Bathroom fixtures were old , leaky faucets, flickering lights were poor needed bulb/maintenance/replacing. Room service cart was in the hallway with dirty dishes on it from the time we arrived and was "still there when we left" a day later. very "run down" appearance. I would not recommend someone staying there. I feel I should be compensated for this stay
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6.5review from
It's a great location if you are going to the Mayor Clinic. The rooms are very dated. They have no connected rooms. They did have some updated rooms for $75 more per night. The "Grand " in their name only represents their location, definitely not their room conditions.
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4.8review from
It's very classic and vintage. If you've seen a Wes Anderson movie you get the idea. My room had a flat screen television. Which totally did not fit the decor of the room. I would have given a 5 star review had the TV been of a tube type with rabbit ears. I would have given 6 stars had it had a rotary dial to change channels requiring me to get out of bed to flip stations. The push button dial phone also added a "tackiness" to the room that I just couldn't shake off during my stay. Perhaps a rotary phone would have alleviated my disappointment. If these issues could be resolved it might end up being a respectable establishment.
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3.1review from
Location Rooms dirty, outdated, and rock hard bed. There's nothing "Grand" about this hotel
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5.1review from
Friendly staff Very small rooms, extremely old plumbing in the bathrooms in fact the hot water would never come out of shower head.
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4.0review from
The hotel is literally steps away from the mayo clinic, but that is its only redeeming feature. My room was a tiny, old, room that had clearly once been a suite and had since been modified into the type of rooms this hotel gives to customers who book from discount websites. I could hear every movement and sound made by my neighbors. The hotel restaurant is a one star glorified Denny's. Spend your money elsewhere.
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4.0review from
Pool Beds hard bathroom vent nasty
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5.1review from
Location Room was small and uncomfortable. Room was cold(63 degrees) and heater didn't work. Drafty windows. Maintenance men eventually came and helped some. Food in the two restaurants in both restaurants was poor and expensive.
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3.1review from
For folks going to the Mayo Clinic the location is ideal. Very close and the underground walkway from the hotel is a plus in poor weather. I'm afraid the hotel needs some upgrades. For the price we paid I was expecting more. The room was dark, the heat controls weren't working properly (it was below zero outside), no extra blankets and the matress was soft.
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5.7review from
The value. Someone jammed the parking cc taker which belonged to the hotel. The hotel felt under no obligation to compensate anyone for the inconvenience of having to find their own alternative parking.
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5.0review from
The shining star of the Kahler is it's location. I believe that this is the main draw into this hotel as most of the clients here are sick and awaiting appointments at the clinic. Check-in is a farce. This process takes way too long. If you go to ANY other hotel, bang-boom, check in takes less than 2 minutes. There is a lot of room for improvement here. Staff are rude and condescending. Some of the staff are just standing around doing nothing. Grab a terminal ! Get the lines reduced ! We don't need to have all the hotel rules read to us, we can read. The friendliest staff at The Kahler are the cleaning staff - good job :-) Food here is terrible. If you are in the garage, this is where the exhaust system vents. OMG, if you smelled that you would run. There are many other options to dine in Rochester and one should take advantage of them. Many of the rooms are outdated & cramped. Many of the doors do not have hydraulics on them to you get to hear SLAMMMMM all night long. I believe that this facility needs new management to address these issues.
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5.0review from
Fitness center was nice. Location is excellent if you are going to the Mayo Clinic. The rooms are disgusting. Bathroom finishes are at least 40 years old. Mattresses are ancient. Everything is old. Normal lifecycle for carpet and furniture in a hotel room is 6-12 years. Everything it that room was at least 20+ years old except the TV.
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5.3review from
Everytime we stay here they cannot seem to get the correct keys to the door & it's annoying to have to walk back & get new keys, once, twice, three times...r u serious???
