Kahler Grand Hotel

Pool Beds hard bathroom vent nasty

Location Room was small and uncomfortable. Room was cold(63 degrees) and heater didn't work. Drafty windows. Maintenance men eventually came and helped some. Food in the two restaurants in both restaurants was poor and expensive.

For folks going to the Mayo Clinic the location is ideal. Very close and the underground walkway from the hotel is a plus in poor weather. I'm afraid the hotel needs some upgrades. For the price we paid I was expecting more. The room was dark, the heat controls weren't working properly (it was below zero outside), no extra blankets and the matress was soft.

The value. Someone jammed the parking cc taker which belonged to the hotel. The hotel felt under no obligation to compensate anyone for the inconvenience of having to find their own alternative parking.

The shining star of the Kahler is it's location. I believe that this is the main draw into this hotel as most of the clients here are sick and awaiting appointments at the clinic. Check-in is a farce. This process takes way too long. If you go to ANY other hotel, bang-boom, check in takes less than 2 minutes. There is a lot of room for improvement here. Staff are rude and condescending. Some of the staff are just standing around doing nothing. Grab a terminal ! Get the lines reduced ! We don't need to have all the hotel rules read to us, we can read. The friendliest staff at The Kahler are the cleaning staff - good job :-) Food here is terrible. If you are in the garage, this is where the exhaust system vents. OMG, if you smelled that you would run. There are many other options to dine in Rochester and one should take advantage of them. Many of the rooms are outdated & cramped. Many of the doors do not have hydraulics on them to you get to hear SLAMMMMM all night long. I believe that this facility needs new management to address these issues.

Fitness center was nice. Location is excellent if you are going to the Mayo Clinic. The rooms are disgusting. Bathroom finishes are at least 40 years old. Mattresses are ancient. Everything is old. Normal lifecycle for carpet and furniture in a hotel room is 6-12 years. Everything it that room was at least 20+ years old except the TV.

Everytime we stay here they cannot seem to get the correct keys to the door & it's annoying to have to walk back & get new keys, once, twice, three times...r u serious???