Rohr in Niederbayern Hotels

Very clean and comfortable hotel with good bedrooms and helpful service in a central location. Everything was up to standard and comfortable

We booked this hotel because of the swimming pool and description of the facilities. No where does it say that the swimming pool is in the spa, which costs 16 euros a day per person to enter. At best this is misleading at worst fradulant. We complianed to you via Heather (who was excellent), Elvis and finally Crystal. Crystal failed to take any reponsibility for this situation and said it was all to do with the Hotel. I demanded compensation for the 2 nights we had stayed there and the phone calls I had to make but she said booking.com were not at fault. We booked through your website, so I struggle to see how this is the case. We would very much appreciate a gesture of goodwill from you. Yes the website misleads - it is a small basic hotel and not what it appears on its website