Rohr in Niederbayern Hotels

peace and silence staff could be nicer and show more hospitality for foreign guests

The staff were friendly and services were good. The biggest disappointment was that this hotel does not have an indoor pool as stated on Booking.com. There is a very nice shared pool for the community, however, the costs to use this pool and/spa ranged from 6.50 euros per person for 1.5 hours. This was a family vacation for my 2 children and the main reason we chose this hotel was for the price that included an indoor pool. Had we known there was a separate charge for the pool, we would have booked a hotel at a different location.

We booked this hotel because of the swimming pool and description of the facilities. No where does it say that the swimming pool is in the spa, which costs 16 euros a day per person to enter. At best this is misleading at worst fradulant. We complianed to you via Heather (who was excellent), Elvis and finally Crystal. Crystal failed to take any reponsibility for this situation and said it was all to do with the Hotel. I demanded compensation for the 2 nights we had stayed there and the phone calls I had to make but she said booking.com were not at fault. We booked through your website, so I struggle to see how this is the case. We would very much appreciate a gesture of goodwill from you. Yes the website misleads - it is a small basic hotel and not what it appears on its website