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The Helpfuln Staff No Shower in room-just a bath
Nice hotel in the middle of Ruhpolding. Nothing really wrong with the hotel. The male receptionist who checked us in after midnight was very good. Has a smoking bar which is not at all pleasant to be around. Charge for the internet....why?
wellness area unfriendlyness of staff, breakfast
It is a nice, family-run hotel, excellent spa facilities and huge comfortable rooms. The problem is that the staff hardly speak English or want to make an effort when you ask. luckily I still remeber a bit of German from school but some of the staff could be a bit friendlier and add a smile on the face
This was our second stay at this traditional Bavarian hotel which has been run by the same family for over 150 years. A very impressive spa has been recently added to the swimming pool and their 'Zen' garden is well laid out. Food and service is excellent. Alps, skiing, golf etc all near and local railway station serves Salzburg and Munich. Very good value for money overall.
Beautiful historic building in the best location of the town. Has its own park for strolling. Very quiet and peaceful despite being in the middle of town. Very friendly and helpful staff. Great breakfast.
Excellent location in shopping area. Beautiful facility. Excellent breakfast. Very difficult to find when driving because of walking street in front.
Spacius rooms, excellent breakfast , friendly staff , large swimming pool , nice restaurants Parking is located in a nearby space outside the hotel , so little annoying in bad weather..
Very well situated in a pedestrian area. Excellent pool facility. Helpful and friendly staff. Very good value for money.
Old Lady adjusted to modern confort. Large and well decorated diner room, salon. Beautifull and romantic parc Not a single chanel with french language on the TV.
The staff were all wonderful. Breakfast buffet was amazing. Location was charming.
The breakfast was excellent! The Guest Card which allowed discounts on concerts, etc. is an excellent idea. Leaving bath robes to use at the indoor pool was a nice touch. Thank goodness there was wifi. The refrigerator in our room was not connected...who wants hot drinks in the summer. Also in most hotels a bottle of water is left for free. Leaving 2 small bottles of water in a room for the price of 4.20 euros each left a bad taste in our mouths.
breakfast swiming pool not deep enough. There is only sauna!
breakfast was good the hotel sercices and facilities are very poor , the hotel has no air conditions .
There is an excellent hotel - we recommend it for its central location and park behind the hotel. Breakfast is excellent. It has to be pointed out that in case of non-refundable rate, the hotel staff can allocate any kind of room they have available, which could not corespond to the requirements transmited with the reservation application. For instance, our requirement was for a room at upper floors, with the balcony and nice view, while we got a room at the first floor with the view on the roof, having only a narrow window ! When complaining, it was no chance to change it. It is preferably, to be mentioned right from the booking confirmation, what kind of room they reserve for you and be aware at the arrival what you get.
Friendly staff who made me feel very welcome.
Friendly staff, and very easy. Staff accomodated all our requests.
Good room, excellent service, great food. The owners of the hotel made this a very enjoyable stay for this. We spent hours talking to Marcus, a man with a great sense of humour and a great character. Would go back again.
Very pleasant stay in a lovely location. Staff were very friendly and welcoming. Fod was very good. Bedrooms were very warm at night and noisy due to room location, - room faced onto street.
Good bed and good breakfast-just what´s needed on a business trip. The lift was a little tired!
Morning noise from birds in the hotel hall. Not so hard but ...
Everything. A fantastically friendly landlord and landlady who were fun and a great help, super food, lovely rooms, wonderful location and easy parking. Highly recommend this hotel and its owners. No
it is placed in a beautiful resort i think that the price for child(6y) breakfast was too much (12eur) .It could be half price because he didn't eat almost nothing
friendly, personal service made the saty a real pleasure and very relaxing too. Sitting in the garden, surrounded by mountains, enjoying a coffee was a real delight. The hotel is excellently located too and whilst it is quiet and peaceful one is centrally located for the town and its facilities. Couldn't be faulted
We have 1 child and we loved the fact that we could sit and relax after a beautiful meal while our child played in the extensive gardens & play park beside us and within our view. The Food was excellent and also catered very well for children. The Staff were very friendly. The weather was very hot and the rooms were very warm.
In the main the staff were very friendly - I was only disappointed with the attitude of one of the members of staff - a waiter who served breakfast - unfortunately he found it difficult to even respond to a smile. See above
The room was very nice. The "free" extra parking and tourist card was unexpected, but great.
Clean and traditional Housekeeping and maintenance staff ignored do not disturb signs on a daily basis. Very unsettling!
huge comfortable room bar closed all of one day
Our room was very clean and comfortable. The bedding and the room was warm. The staff made us feel welcome. No.
The weather. We had stayed here many times before. We had booked in on the day the restaurant was closed therefore the reception clossed at 8.00pm. Went to breakfast the next morning we were not on thee lit and such a fuss was made, and we were made to feel like thatt we were trying to get something for nothing. And the breakfast was nothing to write home about.
flexibility in chefs program and careness for the guests
The staff were very friendly and helpful, the meals were excellent and the situation was perfect. Nothing
almost everything - the staff was so helpful - they even gave us useful advice on day trip travels. They even greeting us by name. The food was excellent. The fish fillet was the best I'd ever had anywhere. The balcony was great and the atmosphere so peaceful. smelled like someone may have smoked in the room, but it wasn't overwhealming.
Nice family owned hotel .Good country location.Nice large room.Good food.We would look forward to staying here again.
The two ladies were very sweet and attentive to us. They're complimentary breakfast was very large and good. I highly recommend this hotel. You could hear outside into the hallway really clearly. The doors needs to be more sound proof.
This was a small hotel, but extremely nicely put together. Almost like a bed and breakfast. Meticulously clean. Conveniently situated near, but in the middle of Ruhpolding. Very nice breakfast spread included in stay.
Very well accommodated room with kitchenette, microwave, refrigerator, and kitchenware. Good breakfast but not too much variety. Best value for money! Sine the hotel is located on the main road, opening the windows in summer can be noisy.
Great location to work a vacation from. To see the sights of Germany or neighbouring countries. Staff are terrifc.
I was very impressed with the room.Spacious and beautifully decorated. Beds were the best i ever slept in and better then many 4star hotel.Breakfast was delicious and the central location of the Guesthouse was great to make daytrips to Salzburg, Munich etc. Lovely staff, very helpfull and made me feel home from the first moment.Whenever i visit Bavaria again Guesthouse Zeranka will definately be booked. Also very close to ski pistes
Wonderful, friendly staff. Comfortable, beautiful room. Close to Salzburg. Lovely breakfast. One thing: the guesthouse is close to a high traffic road, so in the early morning you might be woken up by car / truck noise.
it was great to stay in haus zeranka. The room was clean and had wonderful breakfast also they gave us ruhpolding card which we could use for swimming pool and cable car for free. Definitely worth for money!
We enjoyed our stay and could not fault anything, from the position to the facilities and the friendly staff allo were a delight. We will be returning.
first class accomodation, located near a beautiful village, pleasant hosts. nothing bad at all
Anita was courteous, helpful and very friendly. Breakfast was excellent; room generously appointed and clean and very comfortable. One of our favorite stops on our two week trip. Would definitely return to this zimmer. Loved everything about this hotel!
The owners were pleasant, friendly and provided good service. The room was comfortable and the breakfast was great.
The price that I have bocked is smaller that the price I have to pay in the hotel. In confirmation for reservation was publish that breacfast will be included in the price of room but reality I have to pay separatly the breacfast. Wuold you please answer me why happen that?
The place was really authentic and cute. The atmosphere was friendly, familiar and very Bavarian. The landscape is beautiful and the city is historically.
The building (typical alpine house) & the natural environment.
Very kind people that have been very helpful. The house is very nice, very clean and the service is excellent. The house is situated in a beautifull surrounding. We were lucky to have lots of snow!
Our junior suite was very pleasant, with a lovely balcony and ample natural light. The decor was warm and inviting. The comforters on the bed were folded to create a large heart, which was very cute. Breakfast was wonderful and plentiful. Reception was very kind and friendly. Very early in the morning someone above us, or close by was moving what sounded like furniture around. I can't imagine this would have been a guest--and assume it was some kind of hotel business going on. It lasted several minutes and was quite irritating. Waking up to the sound of the birds singing would have been much more peaceful.
Hotel is in a quiet location overlooking a park yet only a 10 minute stroll to town & restaurants. Spacious,light bedroom.Large bathroom with bath.Balcony.Loads of storage space.Happy,helpful staff many of whom spoke English.Great choice at breakfast & evening buffet.Sit where you want policy in large airy restaurant.Good sized pool.Roof terrace with bar & refreshments served.Underground car park. Can't think of any.
The good relation service &quality and price . The "family approach""concept
A very comfortable place to stay we were given the ground floor room that we had requested. The restaurant was well organised and the food good. The car parking was difficult
I found the pillows a little uncomfortable but that should be easy remedied the staff would soon fix it up
Yes, we was on Bauma 2010 exibition, so this hotel was the best for a reasoble price. Only bad thing - it's more than 110 km from Munich, where Bauma spends, but with speed about 150 km/h to Munich - it's okay.
Friendly and courteous owner, clean rooms and beautiful location No, everything was perfect.
The warm welcome from Boris set the tone for a very relaxing stay. We were visiting friends in Ruhpolding so only used the hotel for bed and breakfast. Very Pleasant!
In a quiet neighborhood within walking distance to downtown area, nice and clean. The food was dissapointing - Dinner consisted of cheese stick appetizer, what seemed like packaged breaded schnitzel for main entree, and a breaded, fried apple ball for dessert. Weak coffee also.