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The ambiance at all places in the hotel! I enjoyed too much the piano bar and the restaurant !
The views and location. The common areas were dark and in desperate need of renovation and the rooms were very small and very expensive.
The cleanliness of the rooms, the nice location, the nice pool area The international cuisine of the restaurant for dinner
Everything! Location,cleanliness,helpful staff, excellent food - would highly recommend to anyone. The minibus service was very helpful but it wasn't mentioned anywhere in the hotel description. We walked from Saanen station - could do with some directions. We had to ask in a shop. Although the hotel seemed shocked that we had walked its quite a climb!
This is a hotel for families with children. We really enjoyed ourselves there with our kids. The spa area is very nice and even has a sauna for kids. The stuff is quite helpful and friendly. We spent a very relaxing Easter break there. The service at the hotel restaurant was quite slow, especially during dinner time. I think they need to hire more people there. It happened to us quite a few times that we needed to wait too long for our dish,or something else we ordered. Once they even forgot to bring us one of the starters. The hotel restaurant is also way too expensive if you do not have all inclusive or half board arrangement.
The food was excellent and overall the hotel had a relaxing atmosphere
The spa and swimming pool are wonderful but be prepared for nudism in the sauna area
The breakfast was really good and nice room. Excellent service from the staff, they could not do more from you!
What we really liked was the spa/sauna area which semt new, tasteful and generous. The furnishing of the 70s (green checked carped, beige curtains with flowers on it and green/orange/beige striped lounge) and in general outdated accommodation.
quiet athmosphere we found holes in the bed linen
Having a computer with internet access in the room. Room layout and basic furnishings weird to say the least.... never had rocks and a sign post set in the floor before... a bit too wacky! Compared to the thirteen other hotels stayed in on our tour unfortunately Alpine lodge came last on our value for money list and comfort...
Relaxing athmosphere,produced by caring staff.warmhearted welcome of Gunter and Mirka.Breakfast buffet -- rich and fresh.Delicious meals in the restaurant.lovely swimming pool.IMac in the room. Comfortable bed.The rooms ,looking south ,are pleasant,worth of money you pay.The northbound are less so.Absolutely wonderful location. We missed a frige in the room.Also a safe would be an asset.And a small but important detail for women-a shower cap.That thing we haven't been given in any hotel in Switzerland.
Had a grwat stay; very friendly staff; comfortable, clean room. The pool and garden are wonderful. Will definately return in the near future and recommend this place to friends and family.
I loved dinner at the hotel restaurant and the friendliness of the staff The pool was closed.
The hotel and its staff were fantastic, the hotel itself is wonderful; great pool, lovely location, food is amazing and also great value (5 course dinner for under £10 !). The manager was lovely - she could not have been happier to assist with any little thing we asked for. We could not recommend this highly enough:- 11 stars out of 10 - and will be staying there again soon. There was nothing negative to say at all - wonderful !
Excelent hotel, breakfast, services (pool, sauna etc).
good hotel with everything required and nothing unnecessary
Location, room, swimming pool, breakfast.
provide 24-hrs free internet service. Free afternoon tea for hotel guest. There are both indoor and outdoor swimming pools. a little bit far away from the train station.
A friendly, excellent hotel that offered superb value and excellent facilities None!
the hotel itsself not in Gstaad
excellent welcome and service in the hotel. very good all round for a relaxing and healthy break. TV in room in a cupboard that cannot be seen from the bed!!
Very well run hotel with excellent staff None
A Hotel we know and can recommend with friendly staff and many ammenities
pools very old fashioned
View is great, room is very spacious, but design is very up to date most probably renovated 20years ago. To improve desing of the rooms
Kindness of staff, Access to the swimming pool Fair for the price paid. More questionning is that after we learned that booking directlywould allow a better price than Ebooking, as the kids under 9y old don't pay.
Very relaxed atmosphere; accomodated blind and visually impaired and disabled people who are very well integrated inot the normal clientele. Feels as if the tenets of corporate social responsibility are at work here. Would definitely stay here again.
Clean place but the decor is basic and awful.
The family room was excellent, with a mezzanine level and a balcony with a panoramic view across to Gstaad. The staff were all very pleasant and very good with our children. The children enjoyed the Play Station room and we all loved the large swimming pool. And we had wonderful snow for skiing! A really relaxing, quiet, unstuffy, family-friendly hotel.
A very nice hotel worth a better grade then the 3 stars it has. Grate personal and the family room we had was super nice. The only thing would be that if you are there for skiing you need a transport to come to the slopes.
comfortable, stylish and luxurious. room was hot no airconditioning
Excellent staff service, luxurious rooms and a great location. Saunas in the spa were excellent. Went to the Spa and was given a list of treatments to look through and select. Surprisingly when we tried to book a treatment we were told there was nothing available! Dissapointing when you are booking a spa break. Agree we should have perhaps booked treatments before we went however, we would have assumed there to have been some treatments available.
Lovely & luxurious hotel set in a beautiful garden full of lavender. The staff couldn't have been nicer or more professional . The piano bar man David was most entertaining and nice. The infinity pool with the view of the mountains and spa with all the different steam baths were wonderful and relaxing as were the treatments they offer. Was an excellent stay.
lovely hotel, great spa and pool, all minbar beverages included in room - nice touch, it is expesnive but expected value for money for the cost, breakfast should have been better, more 4 star vs 5 star
Fabulous service from all departments. The hotel is immaculate and extremely comfortable.Worth every franc. Nothing
Location, staff, service, cleanleniss.
the shower is not good
Everything. It was March, 8 and we asked the concierge to deliver flowers and he was able to do it in the early morning. Breakfast is very good. Hotel is renoovated and very clean.
Everything was fantastic, the reception, the welcome drink,the piscine, the room itself, the breakfast,etc.
courtesy of staff atention to details helpfulness defective shower head in room 201
spacious room and quietness, quality of breakfasts
Very friendly hotel with great staff. The owner came to see us at breakfast and was very helpful.
Good location, quite Had to pay for internet access, it should be free
Friendly and relaxing atmosphere
Great rooms, excellent service; fabulous meals in the hotel restaurant. WiFi was not free.
Staff at the reception more than very helpfull (Barbara), nice driver. Large room with a fantastic balcony and view poor kitchen and poor service in the restaurant. Restaurants in Gstaad give better value for money. Breakfast ok
the service and cleanliness the price of the laundry
The environment - mountains, countryside, cows! The bed was not very comfortable.
Very friendly staff, good food and in a beautiful village setting. Traffic noise was a problem, although a bypass is due in August 2010, which should alleviate this.
Staff were very helpful and courteous The bathroom was rather small
The breakfast was exceptional, the rooms were good and well equiped. So king-size beds available, only twins. The type of the hotel was old-fashioned, which makes it difficult to attact younger generations of people, that is possibly for us the biggest drawback.
The staff were all really friendly and they tried their hardest to make you feel welcome. Great spot to get train and bus to Gstaad. It was very basic (restaurant and breakfasts very good though) but for the price in the area a very good choice.
Close to the train station. In a beautiful small Swiss village close to Gstaad and easy access to train to Montreux and Bern 1to 2 hours away.
Very efficient and nice staff. Good location in the center of Saanen, 2 kms away from Gstaad. Very quiet. Good beds. Parking place just by the entrance of the hotel.
The helpful and friendliness of all the staff. The breakfast / variety on offer was excellent. The meals 9dinners) were outstanding/quality food and cooking. Closeness to the station is excellent The pillows are very uncomfortable to sleep on - too big pillow cases with too little feathers inside? Suggest firmer quality pillows and at least 2 pillows per person.
The staff was excellent, very helpful and nice. very good location just by the slope and saanenmoser station. rooms were clean, beds were comfortable, view is excellent, all you is mountains and trees covered by beautiful snow rooms are a bit small so you have to be organized and neat in the room
Doorstep skiing; contemporary decor; free wifi Small rooms but compensated for by large lounge area; restaurant menu limited, but you can be collected from village in the evening
Very friendly staff, comfortable rooms, very clean, good food in restaurant, nice wellness area. Some rooms are a bit small with semi-open toilet-bathroom.
Very friendly and helpfull personell. Rooms are clean, quite and functionell. Room was quite tiny so it was not a place to spend time for anything else but sleeping. But for a sport hotel this might do.
Very clean, extremely friendly staff, very good facilities and right on the ski slope - couldn't be better
Location, the staff and the hotel itself.
The location is very good. It is peaceful, quiet and the mountain air is fantastic. The food was also very good, extremely fresh and satisfying. Scenic views are very good. Rooms are a bit small but nothing to complain. Be sure to call the hotel and have a pick up arranged from the railway station in case travelling by train.
It's very well located near to the skipistes, what makes it an excellent place for skiers. The hotel is well equiped with sauna, jacuzi, fitness! The restaurant is not very charming, the decoration is a little bit poor.
It is a very nice hotel. Staff is very helpfull. Rooms are not very spacious but they are new, very clean and confortable, no problems with toillet and shower in the room. The breakfast was good and food at the restaurant was delicious. Free internet and parking place.
Atmosphere, cleanliness, confort and location. Staff is the best. I find the restaurant good but not in line with the hotel. I mean staff excellent but it is not a gourmet restaurant. It is a typical grand hotel restaurant and in my opinion they need at least another restaurant smaller and michelin stars food.
Impeccable hotel staff and facilities and although expensive the experience was worth it Nothing
Hammam and spa itself was great.The food was also good. 1) Despite the fact that it is in Switzerland, tips were expected for every service and I was not used to this. When I travel in developing countries, I always give one dollar note, and giving a coin as tips for me was rather embarrassing but in Switzerland, note starts only with 10chf. I felt lots of pressures from hotel staff about this, and this made my stay rather uncomfortable. Probably it could have been better had I known from the beginning and planned as such. 2) Hand treatment and manicure was awfully expensive. I get more than twice in terms of both quality and quantity in half the price in Geneva.
It was worth to stay at the hotel, the view from the hotel is amazing, hotel is clean, service is perfect and the staff is very freindly. The spa and gym area are excellent. According to hotel standards, bed's mattress can be better.
very large room, bathroom squeaky clean,very good location, friendly and effective service overall, excellent meals in this price category
The Homemade Lasagna in the restaurant was out of this world
The staff was excellent as well as the facilities - highly recommend!
Staff was really really nice, not the "sometime fake swiss nice" buy real nice. room was big and beds were very comfort, food was amazing during the entire stay. We visited in switzerland and across europe many times and this is one of the top hotels we've stayed in. We will definitly come back to gstaaderhof in the near future. recommended+ :-)
The attitude of your employees was most pleasing
Room was of a good size, clean and comfortable. Hotel staff were very pleasant and helpful. Liked the welcome drink in reception. No
The view from our bedroom/balkony, friendly relaxed atmosphere, nice evening meal, cleanliness and comfort. No complaints
clean and comfortable room. very friendly staff both at reception and in the restaurant. the food was very good and tasty.
the room was very comfortable and spacious. also very beautiful.clean and well designed.the surroundings/views were spectacular!!!
The warm welcome of the staff, the room service was quick and efficient, everything was made to ensure comfort of clients
We stayed with three friends and had a wonderful weekend. Everything was perfect and the staff are very kind, nice and very efficient.
Beds and linens are comfortable. Hotel is clean. They let us bring our dog. Food in the restaurant is absolutely horrible - inedible. No bath soap in the room. No shampoo or body wash either. Paper thin towels. Not at all convenient to the town of Leysin
Perfect for gourmet and romantic couples. Wonderful cuisine and service. Double bed is not very good suitable and confortable for two. (it's jumpy.)
Quality of the service is absolutely perfect
The concierge and stuff were extremely courteous, the room was very bright and spacious with the balcony facing the mountains. The restaurant at the hotel was amazing and the price was justified by the quality of the food. The price of the room was one of the best rates in Gstaad. May be a bit far from the centre of Gstaad, a car is needed. Otherwise one can take a taxi every time which can get quite expensive considering it's 15chf for ride.
Lovely small intimate hotel with fabulous views over Gstaad and Saanen. Restaurant was top quality with wonderful wines and the staff were all very pleasant and really helpful. Not cheap by uk standards but I would always stay here again when visiting Gstaad. Not the fault of the hotel but there was a building site a few hundred metres away which made constant noise from 0730 to 1800. It ws not deafening at all but ever present and the cranes spoilt the view. A temporary problem but one to be prepared for.
A most charming hotel, very well run, exceptionally clean and tremendous attention to detail with very helpful and friendly staff.I would highly recommend this hotel. Despite being winter and bieng cold, the heating at times in the bedrooms was almost oppressive. It may also be a little bit far from the town centre.
The staff at Le Grand Chalet were very accomodating and informative about the hotel and about the area around Gstaad. The room for our family of four was perfect.
detailes, for example they have bvlgari cosmetics in the bathroom, breakfst is of a high quality no elevator, but there is a person to help with the luggage
Atteniveness The Gourmet Menu - awful!
Very nice hotel with a nice location in the center of Gstaad. Champagne in the breakfast buffet was a nice touch! Little noise from the street, fortunatel not too late.
the high quality of services, the beautiness of the place and the charme of the rooms. not at all
The hotel is very cozy, center location, staff are very helpful and freindly, rooms are clean and the bathroom is very nice, modern and luxury amenities product is used.
Friendly. Centrally located with exceptionally helpful staff No elevator
Feeling at home
Friendly and courteous reception; relaxed but attentive staff. Superb location and immaculate presentation. Everything in Gstaad is expensive including this hotel
Perfect location, central in Gstaad. Handy to shopping. Great restaurant.