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clean toilet and clean room smell of new wood furniture
The staff and location were great
Excellent staff and warm and genuine welcome. Arrive in St Moritz early and staff were kind enough to allocate a room immediately. Quality accommodation and breakfast was excellent. Enjoyable stay. Menu was limited and expensive but appreciate that this is St Moritz and things are expensive. Quality of food was good nevertheless.
Very friendly staff, owners take personal interest in the hotel affairs including making sure that the guests try local delicacies. Staff was very friendly everywhere.....reception/bfast/dinner. One of the best places that we stayed in swiss. We also got free travel passes for the two night stay in St Moritz.
The hotel room was sensational, great comfort beds, deep bath, nice restaurant and you could use all the areas for internet access as well as the room Nothing
the attention that i received from all the staff including mr and mrs hauser i like everything
Friendly staff and good location and nice breakfast.
Central location, drink voucher upon arrival, friendly staff Bed was a bit hard
Friendly reception staff and wonderful breakfast lady.Reasonably sized room and nice view from room window. Lack of tea & coffee making facilities in the room.
Very good design and view
Excelent services, very clean, excelent location
Hotel reception staff were fantastic, very friendly and helpful. Cental location close to designer shops. Hotel provided transfer service to train station. Excellent restaurant.
Very pleasant and helpful staff, nice restaurant, fine breakfasts, directly in heart of St. Moritz
Everything. Could not fault a single thing. no
wonderful breakfast incredibly hard mattress, a real nightmare
Location weak internet wireless signal from room.
I would like to stay in winter and to use sauna next time.
The place. Right in the center o St. Moritz, and not far from station. They got a shuttle from and to the station. The staff very kind and helpfull.
The staff at the hotel was very friendly. On arrival the Manager introduced himself and on departure came and wished us well...nice touch. The minibar in the room was included in the price. The use of the internet in the lobby was also for free. Location very central. The room was too warm and we could not get the heater off.
Staff and location was central Teh room size and the wooden interiors
The hotel was centrally located in the shopping district and the shuttle came to the train station quickly. We were upgraded to junior suites upon arrival, which was a pleasant surprise. The rooms were very, very spacious and comfortable. The bar facilaties, as well as breakfast were both wonderful.
The staff is extremely helpful and friendly. The room was very comfortable. Happy hour was fun too. Watching the "tour" clients was very entertaining.
The room was excellent, big spacious and luxurious. The Barmaid , who was from Scotland, made everyone welcome and was very friendly. The breakfast was very average but the service was not up to the best standard. We also made an enquiry about some travel arrangements to reception and they never got back to us.
great location, loved the whirlpool with the view, comfortable, friendly and helpful staff. the food was good in the restaurant but the ambiance was lacking.
Happy and good mannered staff who were very informative about the hotel,St.Moritz and good areas to visit N/A
Everything was excelent. Service, the room, the spa. We were upgraded to a Junior suite with no additional charge. We realy enjoyed being relaxed into the jacuzzi with an awesome mountain view on the 6th floor (spa) with no additional charge. It was just excellent. Everything ok!
Excellent stay. The service was first class. We really felt we were taken care of. Great location in the middle of town, but also very close to the Corviglia lift. Best of both worlds. Spa is also very good after a day of skiing. We stayed in a Superior room - which was huge and accommodated us very well with two small kids. Food in the restaurant was also highly satisfactory.
excellent location and a top quality room additional car parking fee excessive
The location of the hotel is great.You walk one minute and you are at the ski lifts. One more minute and you are at Yves Saint Laurent shop :)). Very close to the train station. The hotel has a shuttle bus. Excellent staff. They help you in every way they can.The rooms are very clean. The rooms get turned down for the evening. Great view from the windows. In short we were very satisfied with the hotel and we got a very good deal at booking.com None
The suite we stayed in was beautiful with an amazing view and the staff was exceptionally courtious, professional, helpful and friendly -- of the 8 hotels we stayed in in Austria, Italy and Switzerland, they were the best
Very good hotel,with tasty restaurnts!!!Perfect situation,unbelievable views on St Moritz lake and friendly personal!!!!will visit only his hotel next year!
It was a very nice hotel in a very nice location. The restaurant attached was also very elegant.
The location and view was great - a little spendy but it is st. moritz. The smoke from the bars in the basement would drift right up the stairwells - nasty to say the least...............rooms are all non-smoking, but spent no time at all in the bars due to all the smoke.
great hotel breakfast needs to be improved and room service should be 24hrs
Very central location of the hotel. Very good breakfast in a nice looking restaurant and friendly stuff.
Good hotel ,Serive is prefect ,hope next time ,thanks
excellent restaurant. no facilities to make tea/coffee in the rooms.
Your number one asset is your staff - they are fantastic, could not be nicer or more helpful. The hotel is beautiful & charming & supremely comfortable!! The only bad point was that eventually, we had to leave!
great staff, helped with many details of our stay
Good, old fashioned. Good size bath & bedroom. Local travel card given was fantastic. Nothing
Nice breakfast with beautiful view.
We arrived earlier than check-in time, but staff welcome us and keep our luggage while we hiked mountain and put them in our room when we came back hotel. Hotel doesn't have a transfer service from to station, therefore it was a little hard for us to bring our luggage from station to hotel, because hotel location is upper side of station. But staff friendly call taxi for us when we check-out.
Central location, cheap internet connection for a whole week. Faded room
The room was clean and the staff were excellent providing very good service which will be long remembered. Some clearer directions from the train station to the escalators to the town center would have saved us the steep long walk looking for the hotel.
The hotel staff is superb. The city is lovely.
Warm welcome and ability to check in earlier than expected. Free parking available. No hairdryer in room.
The hotel is in the centre of St Moritz Dorf. Plenty of restaurants near by. Mountain railway leading up to Piz Nair was only 200 metres away. Room was comfortable and breakfast was fine. Coffee was excellent! Nothing really. It was what it said on the advert. There is no bar or restaurant in this hotel.
Very friendly staff. Lovely room and hotel, delicious breakfast,very cozy and well maintained, close to everything. It is an uphill climb from the train station. We had a good map, but it might be hard to find without it. I would encourage others to look for the bus to take you close to the hotel.
The staff there were very friendly and considerate.
only the location Rooms need to be renovated! they look cheap and at least 20 years old. Bathrooms the same. Old moquette on the floor too. Swimming pool looked also poor and old
Friendly, family run hotel with a tremendous atmosphere and excellent facilities. Great for ski-ing as the main lift is only 200 yards away. Staff very efficient and friendly. No
Location in the centre of town was excellent,room was large and the bed very comfortable.Free cable internet was great as we were there on a Sunday and Monday of a holiday weekend and everything was closed.Breakfast was good.
Food, friendliness, facilities
The managment and all the hotel staff have excelent quality Restaurant food is excelent no
Excellent hotel, fantastic view from the rooms. Great location , quiet lovely , cleanliness , facilities, great restaurants. None
This is probably the nicest *** hotel in Switzerland. The view of the lake is outstanding and the service was very, very good. The location is within easy walking distance of the rail station, but the hotel has shuttle service for guests. The restaurant is very good and has a terrific view of the lake.
the location near by the railway station was perfect for us and the view from our room-terrace to the lake & mountain was beautiful. My husband was impressed with the whisky selection
Restaurant food and staff were excellent. I booked the shuttle bus for 8:30am departure in order to catch 9am train but shuttle bus took other group instead! We almost missed our reserved train and were very annoyed that the young girl working at the reception did nothing to help without my prompting. Other than this, everything was excellent.
The view was absolutely amazing and the hotel was well located. The restaurant was extremely expensive.
At breakfast, our table was asigned to the table that is located at teh worst position of dining room although we were the first guest. Our table was teh most far from window and near by staff door. I have no idea why we had to be treated like this. May be due to price from this web?
The view from our room was wonderful. The food and hotel pleasant but overpriced. Pillows were not comfortable
Very good location: one of the very few hotels on the lake, and just 15 minutes of walking distance from the town's center. Very nice view from the rooms (whose with view on the Lake, while the others have practically no view at all). VERY nice breakfast buffet, with fresh and tasty food. VERY nice bartender, with a great sense of humor and funny manners. GOOD prices for the drinks in the room's minibar (just CHF 2.50 for a soft drink). Absolutely NO WELCOME policy. At the reception we were treatet as we would bother the hotel's staff with our stay. Nobody showed us the room or took care of the luggage. A young girl at the reception desk said that since we booked by www.booking.com with very cheap prices we cannot expect a nice room. The room was terribly small, the bathroom was so uncomfortable that we couldn't even move in it. Be bed unconfortable and small. In fact, they gave us a single room with 2 beds. I asked to chance it, and when I saw the alternative (even worse) I decided to keep the previous one. At the check-out nobody asked us if we were satisfied. In fact the staff didn't absolutely care about us. I payed CHF 280.- for 1-night. Big mistake. Never again.
Spacious room equipped with a good shower. Outstanding view from hotel room of lake and mountains. The bed had a heavy duvet which might not suit everyone as it was quite warm!
the view from the room
We though it was expensive on booking (but then found out Switzerland is!), but when arrived thought it was worth it. Fantastic view of the lake and mountains from our room. All staff eager to help, spoke many languages and nothing too much trouble. If there for 2 nights or more there is complimentary tickets available for cable car trip up to Piz Nair (unfortunately it was too misty when we were there to take advantage of it) I asked to use/hire an ironing board and iron to iron creased clothes from suitcase, but was told this was not provided.
The view - it doesn't get much better than this. The staff went out of their way to help us even before our arrival.
The view from my room,it was just same as post card.(I stayed lake view room).The room is very comfortable. evrything is expencive here(not only this hotel.All St.morits hotels are like that.)
Beautiful views of the lake Extremely rude and arrogant staff. The beauty of the place is not worth the aggravation. Stay somewhere else, feel welcome and enjoy your vacation
The view of my room!!!!!!!!!!It was exactly the foto of the site!!!!!!!!!!
Good room - size and clean. Good view. Staff seemed generally a bit unhappy. Reception staff were not very helpful and waiting staff seemed a bit unfriendly. Extra prices for, for example, eggs for breakfast and the sauna - other comparable hotels included this. This had the least good breakfast of the 4 places we stayed, but the room and view made it a pleasant stay.
view over lake only one soft flat pillow; room too hot; waiter in restaurant offhand; only one staff to run busy bar and organise reception, hence delays; lift broke down; shower ran hot and cold; hotel looks tired.
Staff hospitallity , very good location , fantastic view from the room
A classic old world hotel with all of the modern features. The rooms were very spacious and the view of St. Moritz, the mountains and the lake were simply outstanding.