Salt Hotels

Location is Good Guest relations knowledge is very poor

I enjoyed the stay in the hotel,it was with a perfect service,and a very nice hospitality,but I recommend wifi Internet to be present in the room instead of or with the cables

The reason I stayed in this hotel was that the conference I came to attend was held in this hotel. I booked Club Room and was upgraded to Business Suite. The suite was in the 24th floor and has everything I needed during my 1 night/2 days business trip - nice view. Nothing major at all. If there is onething I felt a bit irrelevant, it was the car parking although available, not up to a 5star hotel level. I expect LCD TV in rooms of such hotel and especially such suite instead of the normal television that is dated long time ago.

Just the dicoration Services, Rate

The fact that I lost two kilos in weight from food poisoning Where do I begin torn sheets .sickening food rattling air con dirty room the sound of jack hammers rude staff food poisoning no view

clean and comfortable

Food at the Lebanese restaurant. Handling of complaint. A little disorganised

The reservation made through booking.com went through smoothly and as selected on the website. You have to wait in line to check in!

The service at the hotel was horrible. 1) The pool was simply closed off till next summer. 2) i went in person to the front desk on at least 3 different occasions in 2 days and asked for a blanket and still never got it. 3) The thermostat and one of the phones were all smudged and dirty. 4) We had to ask for shampoo and shower gel because it wasn't placed in the room. the list goes on and on and on.

Rooms are spacious. Good and friendly service generally (and usually). I had the longest check in ever; 30mins, too long for a 2am check-in! They quoted me a higher price than originally booked. The room was smelly so they downgraded me, and I didn't get the promised upgrade for the rest of my stay. During check-out the price in my invoice was higher. I was then charged again on my credit card for a mistake after my departure!

Location was good and the hotel have all functions but unfortunately the services were not upto Sheraton as we all know. With this room rate I was expecting better than this. The services over all does not reflect Sheraton as a world class hospitality brand. I strongly recommend more intensive training sessions for the hotel GM and the rest of staff on how to treat multi national guests.

I frequently travel and this was one of the worst experiences I had. Extremely rude management, that refuses to accommodate even the simplest request (look up my Marriott rewards number). I recommend staying at the Intercon next time.

Room service is very slow make call several time to fullfil your request Location is remote and not friendly

The library ,and the spa and of course the security

In Jordan hotels at check-in all the luggages are scanned - this is very good and make us feel safe.

There was avery large party one night. It appeared to be a very expensive party of influental people. The noise was extremely loud in my ninth-floor room. The staff moved me to a room on the other side of the hotel that was quiet. Several guests were upset about the noise. Also, the temperature in the rooms is centrally controlled and is kept too warm.

Room is spacious, lobby is nice and breakfast buffet is excellent. Bathrooms need renovation.

noyhing at all is not how i a expect . the staff (reseption) thy are not organaiz & thy have apoor recpond .

i stayed in the hotel for 5 days & i wasnt happy at all it realy doesnt deserve the 5 stars

Leaving The bathroom was filthy, the room smelled of smoke, there were mulitiple weddings with loud music, unruly guests until wee hours, I asked for an internet cable upon checkin-again with bell boy-and again walked down and asked at front desk for a cable. They told me they will have one sent right up! I never did get a cable!! No inroom drinking water supplied. Bar staff so rude, I left!

The beds & specially the pillows were very comfortable. A welcome rest after a long flight into Amman. The service at the French quarter pub was not great.

It was very good..staff very good.We wanted Chinese food and there was a convention in the restaurant...so they accommodated us in the buffet restaurant and let us order from the Chinese menu and brought it to us The hotel was too hot

swimming pool The hotel were woundering about the price i got and they were not helpfull in thier service. I had to change my sweet due to so many problems in water, electrical and air conditioning systems.

the location of the hotel the room service was really bad. the sheets had some blood stains when i arrived and the pillows were extremly not comfortable. for a five star hotel they should have other types of pillows. The room service said to me they are all out and we can not get you another type

nothing every thing starting from the reception

Very poor erea. Not very clean. Extremely dated.

lobby no

na

Good location No value for money and 40% cheaper rates than booking.com when locally booked tv channels bad: mbc2 frozen picture for 3 days, Deutsche Welle distorted sound. When I checked in, antenna cable was defective, had to be replaced.

Hotel guests are required to pass thru an x-ray machine for security purposes. Unless they look trustworthy, wear a uniform (military/police), or travel in groups. Items that set off the x-ray portal are not investigated. Useless security item....

Spacious rooms very poor entertainment system, the TV chanels was'nt clear all the time an they only had the free chanels no decent movie chanels were available. The internet system was'nt working also.

When we arrived, they claimed the reservation was canceled, then they provided a room. I would not know why such thing would happen.

cheap 5 stars and good location internet service usage, not 5 stars in cleanness

No thanks Please write at least 15 words No thing

Generally good end to end The cleanness of the WC and the less kits for washroom abd food

Clean, Good services, excellent staff, quiet. Excellent location. Expensive and breakfast was decidedly average. If breakfast was not free, no one would pay for it.

staff very helpful

Location has to be more wellcomed !!