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Because of this hotel, San Carlos has become my favorite place in the world for vacation. Of all the places I've stayed in Mexico , including cancun, playa del Carmen , Acapulco , and a few others, this hotel was the most Americanized, comfortable . And friendly I've stayed at. That's why I return year after year. It's clean, safe, well managed, and secluded so that you feel like you are not at some huge commercialized resort. Not much to complain about. Over the last few years, some wear and tear in the rooms could be found, but you really have to look for it. It would be nice to have a true large beach, but the lounge setup, pool, and view make up for it .
Friendly staff, good service, close to town and The bathroom was uncomfortable. Old tub, very little water in the shower.
The room was spacious with a great view of the Marina. First my husband was feeling sick and they didn't have and medicine when we arrived because it was so late. We ordered room service and waited for them to find someone who spoke English. when our food arrived they argued with us about what we got.
Location of the hotel. Maintenance should be done more often in doors and around the hotel. Some of the items are too worn out and are broken. No consistency in the chargers at the restaurant for breakfast. Rates and what you get for the room and breakfast vary from one day to the other. The management should be more organized in these areas of services. The spa is too expensive with some of their treatments and for what they are implemented. Great experience at the beach and with the rental of outdoor vehicles.
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Great hotel all around, clean, friendly staff, and a great breakfast. Nothing
The overall cleanness, sercurity and the food was awesome yum. Also they have the most awesome and friendly staff. No
I will not recommend this hotel to anyone. Had a ultimately horrible experience with theft by the Holiday Inn staff. I take this opportunity to warn hotel guests especially those from U.S as strong target for a scenario such as this. Keep all belongings secure at all times.
Very clean, comfy beds, employees very helpful.. And great breakfast There was a 3 bus that got there filled with people and there were not organized, and couldn't check in earlier everyone had to check in at 3pm which made it very stressful with a 3 bus load of people.. Need to get better organized when that occurs
Nice well kept new hotel. 2nd time for us. Nice staff exceptional breakfast. Room a little small but just right for overnight, all king beds
Beautiful room and beautiful view all of the people were professional and very nice had a very home feeling there thank you very much Lieutenant Thomas McCarthy US Navy ret. Not a thing the hotel was absolutely perfect and the food was fantastic and the people were fantastic as well we were very happy and we will be coming back to the hotel
Brand new, very clean and modern. Very well priced If it were beach front it would be perfect
Very good condition. Clean. Beds quite comfortable. Excellent, large breakfast. Very nice attached kids play area and pool, including pavilions, BBQ's, etc. Rooms are a bit small, but otherwise very nice.
The staff were cheerful. The whole place is old tired and dirty. The least pleasant hotel I have stayed in for a long time. We were given a room that didn´t have any natural light. It is the kind of place where you feel uncomfortable getting into the bed. They take a deposit when you check in and send someone to check the room before they will return it, as if you could leave the room any worse than when you found it.