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Because of this hotel, San Carlos has become my favorite place in the world for vacation. Of all the places I've stayed in Mexico , including cancun, playa del Carmen , Acapulco , and a few others, this hotel was the most Americanized, comfortable . And friendly I've stayed at. That's why I return year after year. It's clean, safe, well managed, and secluded so that you feel like you are not at some huge commercialized resort. Not much to complain about. Over the last few years, some wear and tear in the rooms could be found, but you really have to look for it. It would be nice to have a true large beach, but the lounge setup, pool, and view make up for it .
Friendly staff, good service, close to town and The bathroom was uncomfortable. Old tub, very little water in the shower.
The room was spacious with a great view of the Marina. First my husband was feeling sick and they didn't have and medicine when we arrived because it was so late. We ordered room service and waited for them to find someone who spoke English. when our food arrived they argued with us about what we got.
Location of the hotel. Maintenance should be done more often in doors and around the hotel. Some of the items are too worn out and are broken. No consistency in the chargers at the restaurant for breakfast. Rates and what you get for the room and breakfast vary from one day to the other. The management should be more organized in these areas of services. The spa is too expensive with some of their treatments and for what they are implemented. Great experience at the beach and with the rental of outdoor vehicles.
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Location and ambience Hard beds
Just the location and the staff, the property is really old but the areas are clean. They overcharged me even though I had a reservation and confirmed rate. There was a water leak and it flooded the whole room, had to deal with soggy wet room alongwith our own stuff which got wet. The breakfast was limited and cold.
The staff were cheerful. The whole place is old tired and dirty. The least pleasant hotel I have stayed in for a long time. We were given a room that didn´t have any natural light. It is the kind of place where you feel uncomfortable getting into the bed. They take a deposit when you check in and send someone to check the room before they will return it, as if you could leave the room any worse than when you found it.