Hotel Fleur De Lys

Top City Hotel

the breakfast was okay. location is okay if you're staying a night and have to go to the airport the next day. The front desk staff lacks professionalism. On one occasion, I was hoping to use the phone to book a tour. The front desk attendant said that he knew a better company and dialed a number and my friend didn't really ask for specifics and booked the tour. As a side note, that company that starts with the letter "M" was the worst experience I had in Costa Rica in terms of safety while driving. Not only did the front desk attendant have the audacity to refer us to this "M" company, when I called to ask what the company's name was he told me to act like we asked for the number and not tell anyone that he had referred us to them. This is not even the tip of the iceberg. On one occasion, my friend and I were getting a couple of drinks and since most people go out at night, we were called "squares" in Spanish for staying in and drinking at the hotel instead of outside. We found two cockroaches in the hotel which is normal since the front door is always open, but upon finding a third cockroach a day later, I managed to keep it under a glass and left it for the cleaning staff to discard because I forgot to do it. When we returned later that same night and the room was cleaned, we were not given a new glass. The cleaning staff rinsed the glass and left it on top of the desk. I mean, who does that? As a side note, the cockroach was about two inches big and touched the surface of the cup.