Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.9 "Great service."8.8 "88% found the
staff to be very friendly ." -
8.7 "Location is great."10.0 "100%
appreciated the closeness to the beach ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.3 "83%liked the proximity to shopping ." -
8.4 "Generally very clean."8.2 "82% said
rooms were clean ." 8.0 "80% thoughtit was clean ." -
6.2 "Breakfast is mediocre."
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4.2 "Rooms are not good."4.1 "59% didn't like the
uncomfortable beds ." 4.8 "52% foundproblems with the furniture ." 2.9 "71%complained about the bathroom ." 0.6 "Air conditioning was criticized by 94%." 1.8 "82% saidrooms were small ." 1.0 "90% thought they werepoorly maintained ." 2.1 "79% hadproblems with the shower ." -
2.7 "Quite uncomfortable."4.1 "59% didn't like the
uncomfortable beds ." 1.4 "86% thought it wastoo noisy ." 0.6 "Air conditioning was criticized by 94%." 1.8 "82% saidrooms were small ." -
1.8 "Disappointing internet connection."1.2 "88% said the
wifi quality was bad ."
Overall Rating
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9.1 "World class service."
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8.7 "Location is great."
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8.5 "Generally very clean."8.2 "82% said
rooms were clean ." -
5.2 "Average amenities."5.2 "52% thought the
building was acceptable ." -
4.8 "Rooms are not good."
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3.4 "Not very comfortable."
Overall Rating
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8.9 "Location is great."
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8.8 "Great service."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
The rooms did not live up to what was shown in the pictures. It was a let down.
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10.0review from
I liked the way the staff treated us. They were very attentive and courteous.
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4.0review from
I loved most of the staff.... The fresh ceviche was AMAZING! The bartenders downstairs of the hotel were the sweetest young ladies. We enjoyed hanging out with them. The location of the hotel was great. For the price, the room itself could have been a bit better but it was ok since I was only there a weekend (Thank God) ...except for the manager! She was not the best at all. Ugh. There was no hot water in the room for days! Then a few guest were complaining they had NO WATER for the entire day and couldn't even flush the toilet! It was so gross! Glad I was not that bad off! The times you did get hot water, you had to "jimmy rigg it" with the facet so the hot water in the shower could work! There was no place to hang your clothes either! ugh! I know my experience wasn't as bad as the guests that had no water at all but I seriously couldn't stand the cold showers! I caution anyone to stay here at your own risk!!
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8.0review from
The outdoor lounge area on the second floor is a nice place to relax or just fetch some ice from the icebox. Also, the front desk staffer allowed us to leave our bags with him after we checked out at noon but weren't quite ready to leave for airport. We stayed three nights but our room wasn't cleaned on our last night.
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8.0review from
good service no elevator
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7.0review from
I like that the hotel was always clean. The breakfast was really bad.
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4.3review from
Friendly staff It is not a 3 star hotel
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4.7review from
The Room was nice; bed was comfortable; bathroom was nice and clean. The outside lounge was nice. Had to climb to many stairs with my shopping bags. Would have preferred an elevator
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5.3review from
location, able to walk to the beach and restaurants. good for staying briefly before getting on the cruise ship. hotel didn't have power for >3 hours, so our room was very hot without the fans/ac going.
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6.0review from
Good location. The room is clean, comfortable, but very small and extremely barebones. $2.5 per night service charge is clearly stated on your website, but they charge $2.5 per person per night and 9% tax over the service charge, too. If this is not a double-dip, what is it? Not enough tables at the breakfast area. In the bad weather, you might end up bring the food back to your room, where you won't even have a table to eat on.
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7.7review from
good WiFi connection Breakfast does not include hot water with teas or hot-chocolate for those of us who can't drink coffee
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7.0review from
Just a lovely small hotel in a great location if you have rented a car. Check the bill during chek out as they tried to double extra taxes for the room!!!!
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7.0review from
It is a nice, quite hotel. Great for a short trip to San Juan or even a long one. You feel at home there. In general everythin was great perhaps the only major thing was the AC, to close to the bed so one can get sick with it. However, the fan was of great help.
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10.0review from
I liked the way the staff treated us. They were very attentive and courteous.
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8.0review from
The outdoor lounge area on the second floor is a nice place to relax or just fetch some ice from the icebox. Also, the front desk staffer allowed us to leave our bags with him after we checked out at noon but weren't quite ready to leave for airport. We stayed three nights but our room wasn't cleaned on our last night.
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8.0review from
good service no elevator
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7.0review from
I like that the hotel was always clean. The breakfast was really bad.
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7.7review from
good WiFi connection Breakfast does not include hot water with teas or hot-chocolate for those of us who can't drink coffee
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7.0review from
Just a lovely small hotel in a great location if you have rented a car. Check the bill during chek out as they tried to double extra taxes for the room!!!!
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7.0review from
It is a nice, quite hotel. Great for a short trip to San Juan or even a long one. You feel at home there. In general everythin was great perhaps the only major thing was the AC, to close to the bed so one can get sick with it. However, the fan was of great help.
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6.0review from
The rooms did not live up to what was shown in the pictures. It was a let down.
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4.0review from
I loved most of the staff.... The fresh ceviche was AMAZING! The bartenders downstairs of the hotel were the sweetest young ladies. We enjoyed hanging out with them. The location of the hotel was great. For the price, the room itself could have been a bit better but it was ok since I was only there a weekend (Thank God) ...except for the manager! She was not the best at all. Ugh. There was no hot water in the room for days! Then a few guest were complaining they had NO WATER for the entire day and couldn't even flush the toilet! It was so gross! Glad I was not that bad off! The times you did get hot water, you had to "jimmy rigg it" with the facet so the hot water in the shower could work! There was no place to hang your clothes either! ugh! I know my experience wasn't as bad as the guests that had no water at all but I seriously couldn't stand the cold showers! I caution anyone to stay here at your own risk!!
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4.3review from
Friendly staff It is not a 3 star hotel
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4.7review from
The Room was nice; bed was comfortable; bathroom was nice and clean. The outside lounge was nice. Had to climb to many stairs with my shopping bags. Would have preferred an elevator
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5.3review from
location, able to walk to the beach and restaurants. good for staying briefly before getting on the cruise ship. hotel didn't have power for >3 hours, so our room was very hot without the fans/ac going.
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6.0review from
Good location. The room is clean, comfortable, but very small and extremely barebones. $2.5 per night service charge is clearly stated on your website, but they charge $2.5 per person per night and 9% tax over the service charge, too. If this is not a double-dip, what is it? Not enough tables at the breakfast area. In the bad weather, you might end up bring the food back to your room, where you won't even have a table to eat on.
