Casa Condado Hotel

The positive about this hotel is the location in Condado. Close to beach (not a beach front) but close and many restaurants around and places to go.

Many things went wrong. 1. We contacted the hotel at the time of the booking (almost a month in advance) to ask for a room in a lower level due to the fact we knew they didn't have elevators and we had heavy things to bring upstairs. They replied almost immediately telling that a note will be made to accommodate our request. We arrived early on Friday and they had assigned a room in the 4th floor of the hotel. 2. After arrival the a/c unit was showing error message on the screen. No phone at the room to call front desk; so go down all the stairs to report the air. They informed that all they needed to do was a reset. We went for diner and came back to a hot room. Went again all the floors down to the front desk and inform of the problem. They came again with the we need to do reset thing. They turned on the a/c and a couple of minutes later again off showing error message. Again go downstairs to notify of the a/c error and then she started looking for keys to see if she could move us to another room. All of this at almost 11:00pm. 3. While she kept checking which room she might be able to move, I decided to cancel a future stay we had planned for the hotel. Knowing that this was not a positive experience, I decided to cancel our future reservation (they charge you the first night as soon as you book; so I wanted my money back). The lady at the front desk received my cancellation and without thinking or checking the dates she informed us that we needed to abandon the hotel and that we will be black listed for canceling our reservation. I went back with a screen shot from my phone that showed the future dates and the guy at that moment replied: "oh I see; she didn't read". No apologies no clarification nothing. All of this got us going up/down the stairs over 4 times to finally settle down in a room around midnight. 4. TV was not working on the room. Besides is a dinky tv. 5. Room needs tlc and more cleaning.

Breakfast menu was limited but taste was good. Hotel was very clean.

The pillows!!!! OMG!!!! If planning to stay at this hotel there is a Walmart nearby. Stop and buy pillows!!!! You will need them.