WiFi need to be improved. Unable to use the entire trip
Latest deals for The Condado Plaza
-
Deals from
$162
•Cheapest rate per nightCompare prices for Deluxe room, Resort room and 48 more The Condado Plaza deals.
Deluxe room, 2 queen beds
$162
nightly with fees
Resort room, 1 king bed
$181
nightly with fees
King room, 1 king bed
$190
nightly with fees
Deluxe room, bed type unknown
$196
nightly with fees
Deluxe room, 1 king bed
$198
nightly with fees
King room, bed type unknown
$198
nightly with fees
King room, 1 king bed
$198
nightly with fees
Deluxe room, 1 king bed
$198
nightly with fees
King room, 1 king bed
$199
nightly with fees
Deluxe room, bed type unknown
$211
nightly with fees
Resort room, 1 king bed
$216
nightly with fees
King room, bed type unknown
$225
nightly with fees
Deluxe room, 1 king bed
$235
nightly with fees
Deluxe room, 1 king bed
$298
nightly with fees
Deluxe room, 2 queen beds
$326
nightly with fees
Standard room, bed type unknown
$342
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Amenities at The Condado Plaza
- Private beach
- Snorkeling
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
Reviews of The Condado Plaza
6.8
Okay
1290 verified ratings
Wonderful
442
Very good
173
Good
151
Okay
113
Fair
111
Mediocre
79
Poor
221
Summary of reviews
Guests say
Guests consistently praised the hotel's prime location, often mentioning its proximity to the beach, Old San Juan, and local attractions. Many also appreciated the friendly and helpful staff. However, several reviews expressed disappointment with the cleanliness of rooms and common areas, outdated facilities, and issues with the pool's availability and amenities. While some found the rooms comfortable, others noted maintenance problems and a need for renovation. Overall, the location and service were the main highlights, but improvements are needed in cleanliness and amenities.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
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Score by provider
6.8 out of 10
588 reviews
6.7 out of 10
370 reviews
8.8 out of 10
16 reviews
7.7 out of 10
3 reviews
7.6 out of 10
7 reviews
All reviews
Pros (+) Location. Near restaurants and attractions
Cons (-) The room. Hotel bars.
Pros (+) Staff were so friendly, helpful and accommodating. Pool and tiny cove beach super convenient. Two restaurants open in hotel which is also convenient.
Cons (-) Rooms need updating but wouldn’t deter us from coming back!
Pros (+) Location is great. Beautiful beach right there. Rooms were clean.
Cons (-) Hotel is a little run down. Staff was not extremely engaged at check in and check out. WiFi didn’t work. TV screen was grainy. Smoke smell late at night.
Pros (+) Nice location
Cons (-) Breakfast buffet isn’t a good selection for diamond members
Pros (+) Beautiful hotel and amazing location with some great amenity options.
Cons (-) The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewh...
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Pros (+) I liked the beach being right there
Cons (-) Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit wit...
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the highlights of the hotel's location?
The hotel is located near a range of restaurants and cafés, with views of Condado Lagoon and a private beach. It is also within walking distance of popular sightseeing attractions like Fortin de San Geronimo del Boqueron and San Juan Bay Marina.
How are the hotel's outdoor facilities and recreational features?
Guests can enjoy the outdoors on the terrace, make use of outdoor tennis courts, an outdoor pool, and water slides. Recreational features also include a sauna, billiards, and bicycle rental.
What practical amenities are available at the hotel?
The hotel offers daily housekeeping, contactless check-in/check-out, and a range of health and safety measures. Additionally, there are ATM on-site, business center, car rental, and wake-up service for added convenience.
How is the quality of the hotel's dining options?
Guests can enjoy a cooked breakfast at Pikayo and Aqua Bar & Grill every morning. Lunch is provided at Eight Noodle Bar and Denny’s. However, some guests have mentioned that the food at the restaurant was so-so.
What are some common concerns about the hotel?
Some guests have mentioned concerns about the cleanliness of the rooms, the functionality of elevators, and the quality of the Wi-Fi. Additionally, there were comments about the high prices at the poolside bar and the additional resort fees.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the lagoon or ocean comes highly recommended.
Explore Nearby Attractions
The hotel is conveniently located near Condado Beach, Museo de Arte de Puerto Rico, and other popular attractions, making it easy for guests to explore the local area.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in December, which is mentioned as the low season. This could provide a more relaxed experience.
Check Room Amenities
Some guests reported issues with room cleanliness and outdated facilities. Before booking, it may be helpful to inquire about the specific room amenities and condition to ensure a comfortable stay.
Be Mindful of Additional Fees
Several guests mentioned extra fees as a downside. It's advisable to clarify all potential additional charges before finalizing the booking.
Verify Wi-Fi Availability
Some guests experienced issues with Wi-Fi, particularly in the rooms. If reliable internet access is important, it's recommended to confirm the status of Wi-Fi in the rooms.
Plan for Dining
While the hotel offers various dining options, some guests found the breakfast limited and the restaurant food average. Consider exploring nearby dining options for a diverse culinary experience.
Utilize On-Site Facilities
The hotel provides a range of on-site amenities, including pools, a private beach, and recreational activities. Take advantage of these facilities for a convenient and enjoyable stay.
Consider Transportation Options
The hotel offers car rental services and has parking available. If you plan to explore beyond the immediate area, renting a car could enhance your overall experience.
Seek Assistance from Reception
If any issues arise during your stay, don't hesitate to seek help from the friendly and professional staff at the 24-hour front desk. They are available to assist with any concerns or inquiries.
Location
999 Ashford Avenue, San Juan 00907
What's nearby
- Condado Beach256 yd
- Fort San Jeronimo426 yd
- San Juan Bay Marina0.5 mi
- Parque del Tercer Milenio0.7 mi
- Luis Muñoz Rivera Park0.8 mi
- Museo de Arte Contemporaneo de Puerto Rico0.9 mi
- Centro Europa1.3 mi
- Parque Central de San Juan1.3 mi
- National Guard Museum1.4 mi
- The Capitol of Puerto Rico1.7 mi
- Ocean Park2 mi
- Castillo de San Cristobal2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Condado Plaza
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
October | February | $279 | $305 |
Cheapest month to stay with an average 21% drop in price. | Most expensive month to stay with an average 52% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
The Condado Plaza
Which month has the cheapest rates at The Condado Plaza?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at The Condado Plaza is October, with an average nightly rate of $242. The most expensive month is February at $422 per night.
What is the cheapest day to book The Condado Plaza?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book The Condado Plaza is Sunday, with an average nightly rate of $200. The most expensive day is Tuesday at $371 per night.
How far in advance should you book The Condado Plaza?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at The Condado Plaza, book around 11 weeks in advance. This could save you approximately 28% compared to booking last minute.
KAYAK's top tips for your stay at The Condado Plaza
FAQs when booking at The Condado Plaza
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
1.8 mi | San Juan Isla Grande | 1.1 mi |