Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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10.0 "Internet works perfectly."10.0 "100% said the
wifi quality was great ." -
9.4 "Terrific location."10.0 "100%
enjoyed the restaurants & bars nearby ." 9.6 "96%appreciated the closeness to the beach ." 9.7 "97%liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." 9.0 "Easily accessible by car , said 90%." 10.0 "Good access to the airport , said 100%." 8.9 "City centre within easy reach , said 89%." -
9.0 "Awesome vibe."8.6 "86%
enjoyed the friendly atmosphere ." 9.3 "93% said it was astylish hotel ." 8.4 "84% thought, thehotel was modern ." 9.6 "96% thought thehotel was luxurious ." 9.0 "90%enjoyed the lobby entrance ." -
9.0 "Excellent amenities."9.0 "90% thought the
building was wonderful ." 9.7 "97% found thegrounds to be nice ." 9.0 "90%enjoyed the lobby entrance ." 9.5 "95% thought thearchitecture was beautiful ." -
8.9 "Great service."9.7 "97% found the
staff to be very friendly ." 8.7 "87% thought theservice was very professional ." 7.8 "78% said thereception staff was great ." 8.4 "84% said theconcierge service was amazing ." 9.0 "90% wereimpressed by the valet service ." 8.8 "Lovely pool/beach service , according to 88%." 8.7 "87% said therecreation staff was great ." 10.0 "Hotel security was great , thought 100%." -
6.1 "Breakfast is mediocre."
Overall Rating
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9.4 "Terrific location."10.0 "100%
enjoyed the restaurants & bars nearby ." 9.6 "96%liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." 9.4 "94%appreciated the closeness to the beach ." -
9.2 "Awesome vibe."8.7 "87%
enjoyed the friendly atmosphere ." 9.2 "92% said it was astylish hotel ." 9.3 "93%enjoyed the lobby entrance ." 8.5 "85% thought, thehotel was modern ." -
9.1 "Excellent amenities."9.2 "92% thought the
building was wonderful ." 9.3 "93%enjoyed the lobby entrance ." 9.8 "98% found thegrounds to be nice ." 9.6 "96% thought thearchitecture was beautiful ." -
9.1 "Rooms are outstanding."9.5 "95% thought the
view was good ." 7.6 "76% werehappy with the bathroom ." 8.3 "83% thoughtrooms were spacious ." 9.2 "92% said thebeds were comfortable ." 8.6 "86% saidrooms were clean ." -
9.1 "World class service."9.5 "95% found the
staff to be very friendly ." 8.7 "87% thought theservice was very professional ." 7.9 "79% said thereception staff was great ." 9.1 "91% wereimpressed by the valet service ." -
6.2 "Breakfast is mediocre."
Overall Rating
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9.1 "Awesome vibe."
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9.1 "Excellent amenities."9.1 "91% thought the
building was wonderful ." -
9.1 "Terrific location."9.6 "96%
appreciated the closeness to the beach ." -
8.8 "Generally very clean."8.4 "84% said
rooms were clean ." 9.7 "97% thoughtit was clean ." -
8.7 "Great service."9.5 "95% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." -
6.9 "Food is average."
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4.7 "Value below average."3.4 "The
price was too high for 66%."
Overall Rating
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9.5 "Terrific location."
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9.1 "World class service."
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8.7 "Rooms are great."
Overall Rating
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9.4 "Terrific location."
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9.1 "Excellent amenities."9.1 "91% thought the
building was wonderful ." -
8.9 "Great service."
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8.5 "Comfort level is high."
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8.2 "Rooms are great."
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7.0 "Tasty food."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
El mar y la piscina maravillosos ..... Nada todo me gusto
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10.0review from
We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!
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10.0review from
The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage). Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
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4.2review from
I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
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10.0review from
Still holding money on my credit card.
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10.0review from
The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great Not much to dislike.
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10.0review from
Everything was Fantastic
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10.0review from
Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
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10.0review from
Service Nothing
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7.4review from
Excellent venue. Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
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9.4review from
Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again! The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.
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10.0review from
I love the service everyone was so kind and helpful. The hotel was beautiful inside and out.
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6.2review from
Service was good, but disorganized. Sundeck was nice. Staff was friendly whenever you saw them. Our room had a musty odor and did not smell clean. There's a big variation in rooms. We upgraded to an "Oceanview" room - but looked out onto a roof and an abandoned building with the ocean tucked to the right. When I complained, they said their "Oceanfront" rooms are all suites and cost $200 more a night. What? So not worth it! If I was to return to Puerto Rico, I'd stay at La Concha and eat at Pinkys everyday. Vanderbilt was so not worth it.
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5.7review from
The hotel itself is very pretty and historical. The pools are tiny, the service is subpar, housekeeping was always late and turndown service was spotty at best. The receptionists weren't helpful at all, in fact it felt like they were doing us a favor every time we had questions. The service at the pool often took up to 45 minutes to come by and it felt like they were purposely not making eye contact in order to slow things down even more. Not recommended.
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4.0review from
Nice bar and location Rooms are ridiculous small. Cleaning of rooms can happen until 9pm and was never done before 6pm for us. Gym has lots of cardio equipment but little other machines. Bar tender at wine bar was not aware how to make a Gin & tonic!
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7.7review from
Very nice room and oceanfront beautiful. Service at pool side restaurant slow and poor. Staff not attentive and had to leave table to ask for serviice. This happened at breakfast and lunch. Had a bad experience with quality of food served and staff did not offer to correct. Once food served waiter never came back to table to see if I needed anything. After this experience decided to eat dinner outside of hotel. Front desk staff great.
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10.0review from
El mar y la piscina maravillosos ..... Nada todo me gusto
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10.0review from
We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!
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10.0review from
The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage). Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
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10.0review from
Still holding money on my credit card.
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10.0review from
The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great Not much to dislike.
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10.0review from
Everything was Fantastic
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10.0review from
Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
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10.0review from
Service Nothing
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9.4review from
Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again! The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.
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10.0review from
I love the service everyone was so kind and helpful. The hotel was beautiful inside and out.
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7.4review from
Excellent venue. Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
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7.7review from
Very nice room and oceanfront beautiful. Service at pool side restaurant slow and poor. Staff not attentive and had to leave table to ask for serviice. This happened at breakfast and lunch. Had a bad experience with quality of food served and staff did not offer to correct. Once food served waiter never came back to table to see if I needed anything. After this experience decided to eat dinner outside of hotel. Front desk staff great.
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4.2review from
I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
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6.2review from
Service was good, but disorganized. Sundeck was nice. Staff was friendly whenever you saw them. Our room had a musty odor and did not smell clean. There's a big variation in rooms. We upgraded to an "Oceanview" room - but looked out onto a roof and an abandoned building with the ocean tucked to the right. When I complained, they said their "Oceanfront" rooms are all suites and cost $200 more a night. What? So not worth it! If I was to return to Puerto Rico, I'd stay at La Concha and eat at Pinkys everyday. Vanderbilt was so not worth it.
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5.7review from
The hotel itself is very pretty and historical. The pools are tiny, the service is subpar, housekeeping was always late and turndown service was spotty at best. The receptionists weren't helpful at all, in fact it felt like they were doing us a favor every time we had questions. The service at the pool often took up to 45 minutes to come by and it felt like they were purposely not making eye contact in order to slow things down even more. Not recommended.
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4.0review from
Nice bar and location Rooms are ridiculous small. Cleaning of rooms can happen until 9pm and was never done before 6pm for us. Gym has lots of cardio equipment but little other machines. Bar tender at wine bar was not aware how to make a Gin & tonic!
