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Indoor pools during bad weather Improve selection of tv channels. Make available one english-speaking newspaper.
The hotel staff doesn't speak english, no service mentality, no service on the pool, Spa is ok but ages away from european real spa standarts, Hotel rooms look old or at least the ones we had. The hotel staff doesn't speak english, no service mentality, no service on the pool, Spa is ok but ages away from european real spa standarts, Hotel rooms look old or at least the ones we had
Nice hotel in nice location Was disappointed that the price of the room did not include access to the indoor swimming pool and this was not made clear to me in advance.
The excellent Restaurant with first class service and well cooked food. The location on the coast with superb hotel facilities
We like every thing, but the best have to be the relax atmosphere even in height season, the surrounds are breath takenig.The delicious buffet breakfast kept as full until later afternoon. Highly recommended
Very nice & sufficient breakfast buffet. Very clean and large SPA. Very kind & helpful hotel staff (but, not much English speaker). Very nice restaurant in front of the hotel (Same chain) and also at the Gran Hotel Hesperia.
friendly family atmospere. nothing was too much trouble. food was excellent and there were three communal areas to relax in. we could not find fault in this hotel.
Beautiful landscape, very well maineted building, rooms and facilities, very nice staff
Superb family run hotel, quiet and very relaxing. nothing
The hotel is very well decorated, confortable and clean. The sorroundings are very peaceful and yet it's close to several nice and interesting places. In the rooms you can find suggestions about what to explore in the area.
The setting was beautiful, the grounds immaculate and the hotel was very clean. The staff were extremely friendly and helpful .The room was very well fitted and comfortable and the breakfasts were plentiful and varied.
The hotel is in a quiet location with no noisy neighbours. The staff were very friendly, helpful and spoke good English. The room was very clean, spacious and more like a small suite with the separate lounge area converted to a bedroom for our 12year old who was sharing with us. The dinner menu was interesting, varied and the food excellent except for the unripe nectarines which were served as the "fruit" choice on two nights. Liked the shaded car parking and the outdoor pool.
Very good and pleasant accomodation and very nice welcome.
The staff were most helpful. Very relaxed atmosphere. lovely surroundings. I would have preferred a more varied evening menu on the 'a la carte'
The room and view Need extractor fan in Bathroom as windows cant be open in bad weather
Cleanliness Size of rooms friendliness of bar/restaurant staff Hotel situated on very busy main road Food boring with limited choice Noise echoed quite badly
We were really disappointed by the fact that the hotel was billed on your website as being"200 yards" from the city centre when in fact it was 2 kilometres from the town centre. It was on the spur of a dual carriageway, in the middle of nowhere, which made it impossible to do anything except drive. For a hotel billed as being 4-star, there wasn't even an information pack inside the room about the services the hotel offered. In order to get to the outside swimming pool it was necessary to walk through the reception and out of the front door. The quality of the bathroom toiletries was poor too.
Very well presented hotel. Spacious room. Nice public areas Location is bit out of the way. Not recommended for anyone without a car.
Staff was very helpful It did not have the sea view room as the pictures shown
The position overlooking the estuary, and the breakfast buffet Not enough variation with the dinner menu.
1. the staff: Ronald, Susanna, Aurea, greeted us kindly and with interest in what we did;they gave personal attention at all times: the room staff kept the hotel meticulously clean: the waitors, Oscar was friendly and attentive but not pushy but the star of the whole show was Noemi who was kindness embodied and very very nice. The garden was pleasant. We wanted an out of town hotel which was quiet and this was. Our room was a suite, comfortable and large with a lovely logia overlooking the garden. It doesn't fit in tomany of your categories. It was lovely. Everything was delightful
Spacious, high quality building. Nice carpets. Diffident receptionist.
New hotel - large rooms - nice breakfast Close to a noisy road - no beach or sea access - ground not well maintained
Situation, sightseen, staff, services
Wifi. Nice rooms. Well-located.
Location and good service.
Friendly & attentive staff , excellent location for the town of O Grove & La Toja . Ample breakfast . Very clean & modern . Thoroughly recommended . Would stay again !!
Very friendly and helpful staff. Food smell on the rooms corridor.
Good room and location. Staff seemed inexperienced and nervous which made us feel uncomfortable. No evening/lunchtime restaurant.
This is a very nice place to stay; the location is beautiful facing La Toja and at a walking disstance to the nice restaurants. We only stayed one night but we intend to repeat . The staff is very nice and helpful. No
situation was terriific
Exceptionally friendly & helpful staff. Good breakfast. A short walk to a range of excellent restaraunts.
Well presented, beautiful gardens, very quiet - but then there was almost no one else there! There was never anyone on reception and passports and ID cards clearly left lying about. When we tried to check out I hunted around for 20 minutes and could find no staff - nearly missed our deadline to return car in Santiago.
Beautiful gardens and pool area. A liitle remote.
When I first arrived I didn’t like the look of it because I thought I was in the middle of nowhere. But it is just a short walk from a great beach. And a 10 minute drive away from a massive beach. O’Grove was especially nice and the fish is to die for. The island of Toxa is worth a visit and you can go into the posh old Hotel for a coffee. No
Service, food, facilities
It's close to the beach. There is a pool for those who can't enter the ocean (which is too cold in August). The place on the map is incorrect. Hotel stands right on the noisy road. The way to the beach is dangerous because of cars.
gardens, clean hotel no kettles in room, no english tea, breakfast not included and this was not highlighted.
Staff was excellent, breakast also excelent
Wonderful location overlooking a secondary surfing beach if you get a seafront room ith balcony. Excellent value with breakfast included in rate. Staff a little tired and jaded at season end
Very friendly persons. Very clean. Nearby beaches in less than 5min walking. Parking for the car. Excellent sea sight!
it was a very nice and clean hotel, much nicer than we expected. The rooms were light and airy with a great view. The staff were extremely helpful and kind.
Pleasant staff. Reasonable breakfast - though perhaps some fresher pastries might have been nicer, and the coffee was instant.Clean room and pleasant view. We found the bed was very hard to sleep on comfortably and ended up folding an extra under-blanket under our lower sheets.Smoke from smoking room made its way up the stair well to the rooms by convection.
clean hotel. friendly staff
The hotel in general, as it's staff.
Friendly, helpful staff Rooms are relatively small
only the location small lift - had to carry cases two flights of stairs to top floor - asked for balcony when booking but not given - sigle room very small - breakfast inadequate - charge for car park - credit card machine not working so had to pay cash
The location, it is close to the beaches and restaurants No outside space or swimming pool and no balcony in our room which was a superior room and cost more than standard rooms