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Nice hotel in nice location Was disappointed that the price of the room did not include access to the indoor swimming pool and this was not made clear to me in advance.
The hotel staff doesn't speak english, no service mentality, no service on the pool, Spa is ok but ages away from european real spa standarts, Hotel rooms look old or at least the ones we had. The hotel staff doesn't speak english, no service mentality, no service on the pool, Spa is ok but ages away from european real spa standarts, Hotel rooms look old or at least the ones we had
Indoor pools during bad weather Improve selection of tv channels. Make available one english-speaking newspaper.
We like every thing, but the best have to be the relax atmosphere even in height season, the surrounds are breath takenig.The delicious buffet breakfast kept as full until later afternoon. Highly recommended
Very nice & sufficient breakfast buffet. Very clean and large SPA. Very kind & helpful hotel staff (but, not much English speaker). Very nice restaurant in front of the hotel (Same chain) and also at the Gran Hotel Hesperia.
The excellent Restaurant with first class service and well cooked food. The location on the coast with superb hotel facilities
Very good and pleasant accomodation and very nice welcome.
The hotel is very well decorated, confortable and clean. The sorroundings are very peaceful and yet it's close to several nice and interesting places. In the rooms you can find suggestions about what to explore in the area.
The setting was beautiful, the grounds immaculate and the hotel was very clean. The staff were extremely friendly and helpful .The room was very well fitted and comfortable and the breakfasts were plentiful and varied.
Superb family run hotel, quiet and very relaxing. nothing
friendly family atmospere. nothing was too much trouble. food was excellent and there were three communal areas to relax in. we could not find fault in this hotel.
The hotel is in a quiet location with no noisy neighbours. The staff were very friendly, helpful and spoke good English. The room was very clean, spacious and more like a small suite with the separate lounge area converted to a bedroom for our 12year old who was sharing with us. The dinner menu was interesting, varied and the food excellent except for the unripe nectarines which were served as the "fruit" choice on two nights. Liked the shaded car parking and the outdoor pool.
Beautiful landscape, very well maineted building, rooms and facilities, very nice staff
New hotel - large rooms - nice breakfast Close to a noisy road - no beach or sea access - ground not well maintained
Staff was very helpful It did not have the sea view room as the pictures shown
We were really disappointed by the fact that the hotel was billed on your website as being"200 yards" from the city centre when in fact it was 2 kilometres from the town centre. It was on the spur of a dual carriageway, in the middle of nowhere, which made it impossible to do anything except drive. For a hotel billed as being 4-star, there wasn't even an information pack inside the room about the services the hotel offered. In order to get to the outside swimming pool it was necessary to walk through the reception and out of the front door. The quality of the bathroom toiletries was poor too.
Cleanliness Size of rooms friendliness of bar/restaurant staff Hotel situated on very busy main road Food boring with limited choice Noise echoed quite badly
1. the staff: Ronald, Susanna, Aurea, greeted us kindly and with interest in what we did;they gave personal attention at all times: the room staff kept the hotel meticulously clean: the waitors, Oscar was friendly and attentive but not pushy but the star of the whole show was Noemi who was kindness embodied and very very nice. The garden was pleasant. We wanted an out of town hotel which was quiet and this was. Our room was a suite, comfortable and large with a lovely logia overlooking the garden. It doesn't fit in tomany of your categories. It was lovely. Everything was delightful
The room and view Need extractor fan in Bathroom as windows cant be open in bad weather
The staff were most helpful. Very relaxed atmosphere. lovely surroundings. I would have preferred a more varied evening menu on the 'a la carte'
The position overlooking the estuary, and the breakfast buffet Not enough variation with the dinner menu.
Spacious, high quality building. Nice carpets. Diffident receptionist.
Very well presented hotel. Spacious room. Nice public areas Location is bit out of the way. Not recommended for anyone without a car.
Location and good service.
Good room and location. Staff seemed inexperienced and nervous which made us feel uncomfortable. No evening/lunchtime restaurant.
Wifi. Nice rooms. Well-located.
Very friendly and helpful staff. Food smell on the rooms corridor.
Friendly & attentive staff , excellent location for the town of O Grove & La Toja . Ample breakfast . Very clean & modern . Thoroughly recommended . Would stay again !!
Exceptionally friendly & helpful staff. Good breakfast. A short walk to a range of excellent restaraunts.
Situation, sightseen, staff, services
This is a very nice place to stay; the location is beautiful facing La Toja and at a walking disstance to the nice restaurants. We only stayed one night but we intend to repeat . The staff is very nice and helpful. No
situation was terriific
Service, food, facilities
When I first arrived I didn’t like the look of it because I thought I was in the middle of nowhere. But it is just a short walk from a great beach. And a 10 minute drive away from a massive beach. O’Grove was especially nice and the fish is to die for. The island of Toxa is worth a visit and you can go into the posh old Hotel for a coffee. No
It's close to the beach. There is a pool for those who can't enter the ocean (which is too cold in August). The place on the map is incorrect. Hotel stands right on the noisy road. The way to the beach is dangerous because of cars.
Beautiful gardens and pool area. A liitle remote.
Well presented, beautiful gardens, very quiet - but then there was almost no one else there! There was never anyone on reception and passports and ID cards clearly left lying about. When we tried to check out I hunted around for 20 minutes and could find no staff - nearly missed our deadline to return car in Santiago.
gardens, clean hotel no kettles in room, no english tea, breakfast not included and this was not highlighted.
Very friendly persons. Very clean. Nearby beaches in less than 5min walking. Parking for the car. Excellent sea sight!
it was a very nice and clean hotel, much nicer than we expected. The rooms were light and airy with a great view. The staff were extremely helpful and kind.
Pleasant staff. Reasonable breakfast - though perhaps some fresher pastries might have been nicer, and the coffee was instant.Clean room and pleasant view. We found the bed was very hard to sleep on comfortably and ended up folding an extra under-blanket under our lower sheets.Smoke from smoking room made its way up the stair well to the rooms by convection.
Wonderful location overlooking a secondary surfing beach if you get a seafront room ith balcony. Excellent value with breakfast included in rate. Staff a little tired and jaded at season end
Staff was excellent, breakast also excelent
Clean simple rooms with great sea view and balacony. Good swimming pool. Nice cafe and good breakfast
Spacious room with spectacular view over sea. Comfortable dining and good breakfast. Good value. No.
A wonderful hotel with an excellent restaurant and staff and incredible views of the water. We thoroughly enjoyed our stay, including the attentive chef who made us delicious vegetarian food at a reasonable price.
Exellent Food and drink, good service, friendly staff, clean room with nice view. nobody speaks english, no air con in rooms, noisy teenagers.
fabulous view from terrace and superb sea food
Limited off-street parking (a prerequisite of ours), but additional nearby parking was available. Hotel had pleasant views of the water from the terrace, and there was a nice beach below the hotel. Complimentary internet available. As hotel is situated on the outskirts of O'Grove, a car is needed. The hotel has an elevator. No air-conditioning, 'fridge or hairdryer in room.
Service, food, staff, location are all well over and above the 2 star rating.....we'll stay there again.
View from room and friendliness of staff. Of course, hotel was virtually empty so hard to comment on how they would cope when full Again, probably due to occupancy, but breakfast was repetitive. However, cannot complain at this because of amazing value for money
Lovely sea views from the bedroom balcony. Comfortable and clean room. Friendly and helpful staff. Choice and quality of breakfast.