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It was very clean. comfy bed and pillows. Not very big beds. Loved the hot water in the shower. Didn't have to wait at all for water to get hot. couldn't get heater in our room to get warm. I had it up to 90 and air coming out of vent was cool. Food way too expensive. I spent way more on food for the four of us and I did when we went on vacation to San Antonio for a week.
Location and the staff Poor choice of food at the hotel's restaurant
The staff were very helpful and friendly. Everything was very clean and we had a very enjoyable time here. We even decided to stay an extra night! Overall, this is very nice hotel and we're already planning to stay here next year. One of the staff members didn't listen when I checked in and charged something to my card that I needed to pay for in cash when we checked out. But this did not ruin our experience.
Great location, clean and comfortable rooms.
what I liked- the inside was very nice. Beds were comfortable and the rooms had a great set up. Location was great and the curtains made the room extremely dark when closed Didn't like - the staff wasn't as professional as they could be. The pool wasn't as nice as the pictures and was cold. the outside of the building is not attractive but the inside makes up for it.
Nice hotel but private party guests running barefoot around hotel, creating ghetto like atmosphere , alcoholic drinks left on elevator floor, Loud reception party guests in hotel hallways at 1am drunk and noisy.
Good location. Familiarity with the area. Indoor pool too small...but that's understandable.
Room was great with a nice view. Very clean and service was excellent. Heater made a loud clicking sound every time it turned on which was annoying.
location reserved king bed, received two twins. no microwave as advertised. not very happy.
The location was awesome to the Blue Dome district. We waited in line for about 20 minutes while three staff ran back and forth to the back room fetching copies of receipts. What a horribly inefficient way to run a front desk. Actually, it's not a front desk. It's 3 kiosks- no wonder there isn't a printer for the staff to use. Trying to look hip and cool with 3 kiosks at the expense of making your guests late is a poor move. At 3:15 the staff said our room wasn't ready ( check in was for 3pm) and they would call us when it was clean. We waited until 4:30 pm in the bar and still no call. I got back in the kiosk line and 11 people ahead of me received their room keys. When it was finally my turn- all the attendant said was " We were suppose to call you." On top of that, he forgot to give us the key to get out of the parking garage and we had to get out of our car after trying to get out with our room key and go back inside to the kiosk to get an exit key out of the garage. Never stay there again. No apologies from anyone. So ridiculous.
Convenient location for business and entertainment; comfortable bed; consistently friendly, helpful, welcoming staff; great food and drinks at the Daily Grill. Staff seems to have lost ability to clean and inspect rooms: found debris from previous guests on floor, long hair smeared on shower walls, old washcloth on floor under bathroom vanity. Not a one-time occurrence, either.
Not a thing
A nice relaxing stay Bartender was away from the bar more than present. Bar wasn't busy so we couldn't understand why she left guests standing around waiting.
Close proximity to shopping any location to meet our needs. Plumbing was less than ideal but functional and lighting receptacles not in working order
Very friendly staff, rooms clean and good location. A little loud the weekend I was in
Full side bed instead of Queen side, no microwave, no fridge inconvenience fir family stay
The room was great . However we come in late and went to bed and the mattress was terrible. I complained about it but the hotel was full . The manager checked it out and was in agreement and said there would be no charge for the room so please reply and credit card for refund
The best bwd away from home I've ever slept in. The room was nicely appointed and clean. The staff was friendly and more thatn accommodating. Food and beverage prices at the in house restaurant were steep for what was offered. We chose to eat put at the many area restaurants for the variety and economy.
Quick check in and staff was very friendly. Across from vending machine.
Beds very hard. Requested. King and got two doubles
Clean and nice staff. The common areas of the hotel are very nice and luxurious Beds are small and uncomfortable. For the price was hoping for two queen beds not two double beds. In addition there was someone smoking in a room near ours and it smelled very bad. Lastly the curtains don't close and we were on the side with the night spotlights and neon lights. Made our room very bright and hard to sleep
The room was fine and the facility was clean The manager thought it was a good idea to have himself and the cable man in my room for the last two hours of our stay before checkout. That meant we couldn't shower before we left or enjoy the final two hours that we paid for.
Beds were comfortable Breakfast was good People were nice No humidity control in our room. Much of the room was damp to the touch. Not unbearable just icky.
Very comfortable beds, clean and nice. Card key on outer door was intermittent.
nice room, comfortable bed, clean, modern decor! wish i could have enjoyed it more but my GF decided to over do it at the open bar and went bat $h!t crazy!! nothing major but your all reading this for the cons so here they are if Im being picky -no mini fridge, no ice machine on our floor.... front desk gladly filled my ice bucket! -bar didnt open until 5pm..... probably normal hours for a hotel bar ,but the wedding started at 5 so my pre ceremony cocktail had to come in the form of a gas station brown bag! - slow elevators and no stairs near my room - probably the worst thing was the shower door seals were bad and the bathroom floor was completely soaked before I noticed..... not major, probably should have mentioned it to the desk but I forgot as I had plenty of towels to soak it up!!! would stay again
The staff was most courteous and helpful. I do recommend their spg program and the sauna. The rooms are a bit small, it seemed like I was in a casino.
Bed was comfy, has a modern feel to the room. It's slightly difficult to get to this location
Good location, nice staff. The rooms were not very clean, had a wet spot in our floor by the bed. You could see where they had tried to fix some drywall and did not cover it up well. You could also hear every noise all night long. You could hear other guest doors slamming as well as the ac kicking on in the next room.
We loved the design and the modern look. Love the stripes. Very comfortable and they let us check out at 2pm. I will definitely be staying there again.
The staff is friendly and the rooms are always so nice . I didn't like the barking dog in the hallway lol
I stayed in a room with a king that was super comfy! The bar was nice and overall I had a nice stay. The only compliant I have is that a couple of the towels/wash cloths had a dingy tint to them like they hadn't been fully cleaned. But really, other than that, no problems.
The bar was great. The staff was helpful. We were close to the elevator. So inter morning the noise woke me up. Other then that it was great!
Modern facility, convenient to restaurants, good value for money music in elevators is a bit loud, Bar closed at 10 pm......too early should stay open till midnight.
I liked that neither the bed nor the tv were against a shared wall, resulting in a quieter space than most hotels offer. Everything was visually appealing and very clean, all staff was friendly. Although there is no complimentary breakfast, the choices available for breakfast are much better than I've seen on continental breakfast bars. Shower was fantastic! The lighting in the room was kind of strange. One light switch by the door controlled the "front" half of the room (bathroom), the other switch by the door controlled the"back" half (bed). With a large, unnecessary frosted window between the bathroom and the bedroom - while pretty - any light from either area spills heavily into the other. Being by myself, that wasn't a big concern, but if someone were with me, I feel that would be a rather annoying problem. I would prefer if there were a small microwave in the room (since there was a mini fridge) as opposed to a security safe. I would like more hooks/shelves in the bathroom to place clothing or other necessities.
Nice stay Tweakers everywhere.
I was very upset with you because I wanted Aloft downtown Tulsa. Just wrote what I thought was the con #. And found out no it was for the other Aloft Paid twice. Not a happy camper. Tulsa downtown Aloft is the very best beds and extremely quiet. the one way streets and the unhelpful front desk with directions.
Clean and updated $10 parking didn't know about it until arrival and the $50 additional fee that was charged which was to go toward possible fees. Would have liked to know about it prior to booking.
Property was well maintained Only had double beds, me an my wife had to sleep separate
Hotel was as advertised, and location was convenient for our purposes. There was some kind of youth Soccer event happening close by with either most (dozens & dozens of kids) or many of them staying at this location, because a of this their were multiple groups of kids running up and down the hallways, partying and/or running in and out of their rooms. The elevators were also always constantly busy and overcrowded because of the kids, with very long waits going up and down (17 floors?), and even forcing us at times to use the service elevators and stairs. I would have complained to the hotel mang. about this, but because of the size of the event and number of people involved I got the impression it wouldn't have made much of a difference. In the end we just stayed away from our rooms as long as possible, during our brief two night stay.
The view I had on the 17th floor and great pillows! Room service breakfast wasn't great.
The room and its view
Staff was great and room was very nice. Stayed on the 14th floor and the view was great. Just a very nice hotel. Breakfast was not complimentary.
Hotel was great. The staff was friendly, rooms were large and clean. The location is less than ideal. There is a lot of construction in the area, making the parking lot a difficult find. Also didn't care for the $10 fee to park.
The room layout. the entire building is very dated the outdoor surroundings are dated as well the place looks like it requires a lot of renovations and cleaning up
Everything was very clean and accessible. Luxurious without the bulky price to match. Friendly staff. Close to fun downtown spots. Will definitely stay again!
Great looking modern hotel for the price. Friendly staff well appointed rooms, and a very cool bar.
The deco was so funk a delic. But with that I understand you have to maintain a level of rarity. That way the place can be preserved. Some amenities were just wild. Having to pay to park was a bit of a slice to the throat. I'm staying at your hotel... That offers parking for the people employed there. Why not just offer free parking for hotel guests. It really wasn't a big deal. The fact of it is... It was a Monday! I can see on high volume days. And it's not like there was anyone there to park the car.... The hotel needs a heartbeat.
Room was nice
It's a hip atmosphere and it was literally next door to the Cox business center which is the reason we were in Tulsa. The bed was very comfortable and the pillows were perfect. The bliss products are much better than the usual cheap soaps most hotels use. The swimming pool was tiny and no hot tub. Finding the a parking was a bit strange but normal for downtown hotel. Sliding bathroom door had a cool look but was very heavy to open and close, they should probably find a way to make it slide easier, there was a grunt every time it opened or closed. The shower could have been bigger and might work better with a way to contain the water since its flush with the floor. The shower head was situated so that it would always point at the shower curtain and put you in one half of the shower or the other limiting your space.
The staff the parking the shuttle and the shuttle driver, Anthony-excellent! The staff, seemed understaffed. at times very helpful, other times, just soso. No café or restaurant.
We were so very grateful to the desk clerk who took time to help us was when she was busy. I have never been in a hotel room that had so many electrical outlets for recharging all our devises. In addition to many wall outlets, most of the table lamps were fitted with recharging plugs. The bed was unusually comfortable. I usually regard a hotel's immense pile of decorator pillows as "unsleepable," but these were great.
From the moment my car door was opened there was nothing but friendly informative staff and amazing service. Very unique Art Deco atmosphere with all modern conveniences. Excellent bar and restaurant. Must stay while in Tulsa.
foyer, room ( when we finally got to it), boutique feel :) charming The service was terrible. Upon arriving- the front desk told me they no longer had the king room with pullout couch that i booked available. "They "gave" it to someone else?"- I asked her. She confirmed thsat my prebooked room was not available and She blamed this on "third party" booking issues sometimes. She then offered me a lesser "double beds room" OR going down to a sister hotel- but would not even offer the $40 less rate to me for to rearrange, go get the car and travel down to the sister hotel.?! My elderly mother had to wait for 30 minutes while I discussed how this could have happened with the Front Desk Staff woman. To no avail- she said my choices were-1. you will just have to take the double bed or 2. go to the other hotel. so we chose the double bed room due to it being 38 degrees outside and the hassle for my mom. I told her i was going to put this ridiculous experience on social media. Then when we got to the double bed room ( that I did not book) because we were too tired to go to another hotel, miraculously, the Staff woman called and said- "oh- I have found a King room for you with a pull out". So we gathered our stuff with my elderly mom and moved. All this took an hour of calls and discussion with the front desk who had insisted that they did not have my king room with a pull out couch available any longer in the first place "so sorry maam, but this sometimes happens with third party bookings". It was a mess and we will not recommend this hotel to anyone due to the ridiculous poor service. although it was a delightfully decorated hotel. I was very surprised at giving my booked room to another, then not even offering for a voucher for later and suggesting i take my elderly mom, our luggage and get the car pulled around and travel to another hotel with a lesser rate but not offering to refund me the difference for the lesser rate. Secondly, insisting there was no more King room with pull out available as I had booked, and then once I explained that I was going to share this on trip advisor- miraculously, they found a room available like i had booked in the first place. So, did the Front Desk Staff woman lie to me as well? It sure seems that way. It was cold, I had my elderly mom with me so we could see the Christmas lights in Tulsa and spend time with my college age daughter, and this experience at 9 pm gave both of us a headache.
Historical 1925 luxury hotel with contemporary flair. 2009 upgraded and remodeled. Comfortable in every way. No parking garage or lot available for those who don't use the valet parking. We were able to obtain street parking rather close and it was not a problem for us.
The bed was very good Extremely moldy!!!
The staff was extremely helpful. One member named David was exceptional in politeness & answering questions. The courtesy shuttle was exactly what we needed for our couple's weekend. Temporary inconvenience, I'm sure, but construction in the parking deck made parking tedious.
The front desk staff was very nice to work with. She was very happy to have us in the property. Our room was clean. The beds were comfortable. Would definitely stay here again. The location was central to most of Tulsa because it was close to I-44. They gave all of us a warm cookie and a cold bottle of water when we checked in. The in room coffee was even delicious. I didn't count off for this, but I would have liked to have a refrigerator and a microwave in the room.
Beds was comfortable. Room was filthy, there was a big sticky spot on the carpet at the foot of the bed that you had to walk through every time you moved in the room. No tv remote.
Everything was great, nice hotel, great value for the price, very helpful, we're allowed to check-in hours early, helped a lot. Pillows are horrible. All feather down and hard. Bring your own, glad I did.
Delicious cookies and nice pool for the kids!
great location good food, staff, amenities Needs some updating. Hallways a little shabby. Need new paint. Some mold in bathroom. Pool area, sauna, really need to be cleaned
I went there to get away with my wife and got the honeymoon package, the hotel was amazing and met all the needs that I asked for, even bringing us napkins when we asked.
Ed & I came to Tulsa to celebrate his birthday, the wine was chilling upon our arrival. We ordered room service for dinner, the meal was superb and the silverware and china were beautiful, as were the accommodations. We hope to be back soon.
The Ambassador,a true boutique facility, is the nicest hotel in Tulsa bar none. It's convenient downtown location make it readily accessible to various highways. The desk staff are most helpful and checking in and out were a breeze. For a hotel of his quality, my only criticism would be there is no bellman always in the lobby for bag (but may be requested), which I suppose is more because of the hotel's smaller size than any real service deficiency. When I did request a bellman, he was prompt and very courteous. The rooms are wonderful and well appointed. Mine this trip had a large, flat panel television. Everything is spotlessly clean and very well maintained. The Ambassador's Chalkboard Restaurant is very well known with an excellent reputation and menu. As always, the food was sublime and service impeccable. Truly, I cannot say enough good things about this marvelous and historic hotel! Stay and you won't be disappointed.
Great location In Tulsa and Marriott service was very reliable. Hotel is really starting to show its age. Did not think that the air conditioner is working as well as it should and room felt a little rundown.
I loved at the pool with on the third floor which is where my room was... It was also open 24 hours to my best friend and I got to go for a swim at 3 a.m. and act silly like we were dolphins and giggle like we were kids! no free breakfast which was a real bummer because I could not afford $16 for breakfast. also no smoking rooms available
After the welcome greeting and the smile, everything else that followed went downhill. There was no disclosure on the amount being held on my debit card and what they comprise. There was an offer to send 4 bottled waters in my room that never happened. The free breakfast was not disclosed. Worse, when I inquired about the free breakfast, I was told there wasn't any and that it would cost me $17. The following day, a member of my team double checked the information and it was found out that we were in fact entitled to free breakfast. Mistakes happen but there was not even an apology provided.
I like the amenities the hotel offered and it was quit appealing to the eye as well. I came to relax with my husband after a long work week. We spent all week around a lot of noisy and rambunctious kids, so we were hoping to escape that. This wasn't the case, unfortunately. I was very excited to see that the pool/hot tub were open 24 hours, I arrived at the pool around 12am. I had a lot of problems with my key card and my husband had to run back to the front desk to get it fixed 3 times, leaving me to stand there in the hallway and wait. Once we finally got into the pool area there was a lady there with her very hyper and loud 3 year old who was jumping from the pool to the hot tub. I stood there and waited to get in the hot tub hoping she would get the hint that her child was making it impossible to even get in without being splashed. I decided to just get in anyways and she proceeded to let her child just back and forth and even let her mall my husband and I. Later in our room we found that the food and drink we had put in the fridge hadn't even been kept cold. The refrigerator was totally hot! To top it all off I had jewelry (a white gold bracelet with blue footprint links) stolen wile I was there and the staff was less than eager to help me track it down. I will definitely never stay at this hotel again and I don't suggest it unless your trip is entirely centered around family. This is not a romantic/adult getaway at all, despite the spa and high end appearances and amenities.
Very clean and friendly staff. We were in town to attend a concert at The Brady Theater. This hotel was a couple of blocks away from the theater, so the location was perfect for us. The only bad thing about our stay was that housekeeping knocked on our door at 8:45, asking when we were checking out. I had 3 teenagers still in bed, because we got back to hotel late, after the concert. Other than that, our stay was perfect.
in a cool part of town and clean rooms parking a little cumbersome
Staff was awesome. Parking was terrible. Told we could use the lots across the street because they were shared by hotel/restaurants. However, restaurants were packed both nights we stayed at the hotel.
The staff were friendly and helpful and very quick to help resolve any problems. The hotel was conveniently located for my event and easy to get to from the interstate. The hotel was clean, brightly decorated. I will definitely stay again. Pillows were a little soft but that's a comfort issue to each individual.
They refused to honor my reservation. Rude people
It was beautiful; convenient, comfortable and the staff was excellent. Very helpful. The breakfast area wasn't laid out to facilitate traffic flow; but I'm not sure this is possible in any situation like this.
This guest did not leave comments about this hotel.
location and the loung next door the room set up and no space
The location was excellent. Very nice hotel for the price.
Very clean and good breakfast bar......helpful, professional staff......located close to arena.... no
So very close to the Brady Theatre. Within walking distance, made for a great night! Bed was comfortable and the breakfast is great!
Staff was friendly, bed was comfortable. The pet fee was high, the nightly rate was high comparatively to other hotels in the area of the same caliber.
Friendliness of staff, accomodations, atrium. The breakfast buffet was fantastic. Rooms were comfortable and clean. A little noisy on Saturday night.
Loved the inviting lobby, staff, and food. Hotel restaurant was outrageous in steak prices, compared to the original Cattleman's in OKC. Couldn't bring ourselves to pay that amount of money for something that may have been mediocre since we had never eaten at this particular one. Instead we went to Longhorn Steakhouse, where we knew the quality of what we were paying for.
It was spacious and comfortable
Cattlemen's Restaurant was wonderful. I will make a point to eat there again. The room was not as nice as the surroundings. It looks like all the $$ was spent on the atrium decor & not on the room. Toilet too low to the ground, loose (room 530) I did not like the pool/hot tub. Too noisy, too many children screeming at the same time.
I found the facilities to be very clean and welcoming. The entrance to the building gave you a feeling of stepping back in time, and the door greeters were quick to give you a grand entrance. Honestly, for the price for my room, I found the room to be of higher stature than many I've had in previous travels. The bed was comfortable, not a rock; the lighting was bright or dark by choice, the climate control worked the way it was supposed to work, and there was ample room for me and my other. I would recommend this location to anyone looking for quick access to downtown Tulsa and a quiet place to relax in between outings. The only thing I didn't like wasn't even necessarily a dislike, but rather a potential downside - parking. The hotel has valet parking, but not a lot of open parking. It's not a huge shock as the building is located in downtown Tulsa. If you opt for this location, I would suggest arriving early enough to catch a parking spot on the street (on the weekend) for free parking. Otherwise plan on paying for the valet service or have a bit of a walk to get back to the hotel.
My stay, generally, was fantastic. The staff really was the highlight of the stay (keep up the great work!) The air conditioning in my room was a little difficult to figure out. I thought I had it set, but it got warm in my room at night.
Mostly everything was great. If a worker sees you they greet you. The bed was very comfortable and the room was great. The location is right by the mall so it's an awesome location. It is also a very quiet location. Everywhere we looked online said there was continental breakfast however, there was not. Even when we checked in they said there was continental breakfast so we were very upset when we found out that wasn't true the next morning. The pool was small so not many people were able to get in it. There was a place where they could have a fire which would have been a great view. I get that it was hot outside but having the firepit lit outside would have looked nice.
The website said there was a continental breakfast and that was a lie. The restaurant/bar was never open. Having a small child that made it difficult when she was hungry we had to always go out to eat and she just wanted to stay in.
This hotel was very clean. My wife and I booked our hotel through Kayak for our anniversary. It was a disaster trying to check in upon arrival. It took us nearly an hour to help the desk clerk understand that we didn't need to pay for our room twice because it was already paid for through Kayak. I showed the desk clerk my receipt and confirmation a dozen time, yet he insisted on swiping my card over and over. Due to this lengthy check in we were late to dinner and missed our reservation. We are extremely dissapointed.
The pool, the lounge, the back patio area, and the staff. The sofa-bed (it made my back hurt for several days) and the hot tub (out of order).
We've always enjoyed our stays at the Hyatt Place hotels. Never have had any problems. We love the spacious rooms & friendly staff. A/C didn't get as cold as we usually like but it wasn't a problem. Also elevators were a bit warm
Excellent hot breakfast included in the price. Lots of space in the room.
One of the best breakfasts ever. Easy to find. Convenient to all of South Tulsa.
The staff. It didn't seem to be as clean as I thought it would be. I've stayed at other Hyatt hotels, and this one was just not as comfortable and clean. They need to upgrade the breakfast and make its area more accommodating to the number of people waiting for breakfast in line. It gets too crowded. I probably wouldn't stay here again Unfortunately. I'm
Clean rooms, nice staff, nice pool, great location Breakfast was atrocious and gave my family food poisoning. Beds were not very comfortable at all. Sofa bed was better then the real beds. Pillows were like not even having one no matter how many I used. Ice machines were all broken except for one on the 3rd floor. Refrigerator didn't work very well.
the towels and sheets were clean the toilet flushed the breakfast was horrible the wifi dropped continually the shower was very poor the coffee, when you could find any was terrible the mattress was quite shot
My daughter and I everything about our stay. We found nothing fault to you on.
The layout of the room and the service. Hotel was clean and staff was friendly and accommodating. The hotel had no record of our reservation.
Room was well appointed and spacious. Booked king bed but they ran out. Double bed was too tight.
Felt like it was an expensive hotel for not a lot of money. Big room, clean, and a great breakfast. Would recommend to anyone. AC not big enough for the room. My kid was hot sleeping in the living room area. It eventually caught up in the middle of the night.
Free parking! Free internet! Walking distance to the BOK Center. Everything was great. The staff was nice. Our hotel was clean. I feel like this hotel should be the standard for most hotels. Not terribly close to restaurants.
Nice rooms New look Breakfast-side note: the ladies in charge of breakfast did an excellent job of taking care of the supplies and patrons Exercise room Could use a pool Could use free weights in the exercise room
The staff was wonderful. They were accommodating and friendly, went out of their way to be helpful. I couldn't have asked for more. Not anyone's fault, per se, but the floor was under construction. They were quiet, nothing that was disturbing to me while I was there. More of an aesthetic complaint that anything.
Breakfast was good. Cleanliness of the room was poor.
Indoor swimming pool We were given a broken pack and play which the desk clerk had to search for even though it was supposedo to be reserved. Our phone in the room did not always work and the staff wasn't very willing to help meet our needs.
My kid really enjoyed the pool area. We were in town for a family wedding and we were well taken care of. The breakfast is awsome and free. I will tell people of this place.
Clean and close to our facility and breakfast
The included breakfast was the best comp meal I've had. No
Clean Rooms, nice and quiet, near everything. Overall an excellent experience.
Courteous staff. No.
Will be staying at this hotel again soon. No. This was a really nice hotel experience
The hotel is clean and the staff is extremely helpful and friendly.
Convenience to both children in Sand Springs The whirlpool was down for repair all week