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The guest room was clean. The guest room was far from reception. There was no porter. There was no explanation about the location of guest room from reception staff when I check-in. That's why I misunderstood that the guest room location is near by reception. After I checked-in, I carried 3 heavy buggage to the in front of reception which locate at the 1st floor. At that time they explained to me about the location of guest room. So that I had to carry our buggage to downstair again. I reserved the restaurant at 8:30, but the restaurant couldn't prepare the table for us on time. After they provided for us a very small table which located close to reception without any tablecloth! The table was too small to put all meals and noisy location. I was disappointed.
We appreciated every part of our stay, beginning with our arrival. Although we arrived well before the regular check-in time, the staff found us a room that we could have immediately. We were first afraid that this new room in the villa would be less desirable than the room we reserved, but we were pleasantly surprised. The view of the Rhine from our balcony was superb. The view from the dining room with its wide windows was also great. We reserved a table for dinner and were surprised when the hostess led us away from the window area. However, we were given a table in a lovely private alcove which also had a view. Generally we found our experience to be better than we expected from the guest reviews we read.
Breathtaking location, nice wellness area, average service, average dining room Hot room, no aircon, tired dated bathroom, no hotel information in the room in any language, overpriced
The Breakfast was excellent The room was far too hot - should have had air conditioning. No information in English, we did ask but none was produced. The hotel was very overpriced
They offered a nice food.
Excellent location with superb views, ok dining room with average service.
We enjoyed everything about our visit and will tell all of our friends Our timing was bad because the castle tour wasn't open yet!
Excellent Location. Clean comfortable rooms. Friendly staff
We liked the convenience of having the castle to explore, a restaurant with views, and our room in close proximity. The free parking was also an added bonus. The view from our room was beautiful! The king bed is actually two twins pushed together. Not to mention, the bed/s were not very comfortable unless you like a hard bed. You are definitely paying for the castle aspect because the rooms were average.
Convient, historic Buildring going on outside room area, when at 9pm an tired the hotel staff explained they would be working onther hour! Disapointed in guest relations.
Very big room with wonderful view on the Rhein Bit old furnitures in the room. Unpleasant smell in the stairwell, but fortunately not in the room.
The owner couldn't be more helpful. He seemed to take a personal interest in every guest. The situation of the Hotel is perfect with beautiful views over the Rhine. A balcony room in the summer would be perfect. Ideally situated for hiking.
Friendly staff, and for once a hotel has figured out traveler's need more than one electrical outlet in their room. The rooms with balconies overlooking the Rhine are extrememely nice, and despite being at the center of town the hotel was quiet.
Stayed in Room 10 overlooking the Rhine, with small balcony. Very large room, but small bathroom. Very clean and comfortable. Hotel is directly opposite the KD line stop. Did not eat in the hotel apart from breakfast, which consisted of smoked salmon, boiled eggs, salami, cold meats, cheeses, rolls, juices and cereals. The owner was a very pleasant man. Very convenient for train also. No.
Great location overlooking the Rhine right near the KD ferry pier. Really large room, well furnished, good place to stay in St Goar.
The quiet location No id request from the staff, we booked in without showing any identity at all.
There was a wonderful view of the Rhine and a castle from the balcony. Nice variety offered at breakfast. Friendly, helpful management. The KD cruise line docks directly across the street and the train station is a few minute walk. Great location!
Excellent location, spacious room with a pleasant view, very friendly and helpful proprietor. In-room mini-bar would be nice.
This hotel is located in a very good spot in the town. Right in front of the KD boat tour pier of the Rhein river. The cat castle is in a window view. The hotel manager is always asking if there is any problem in your stay.
great staff. location. decor no
the view and the building the wifi didn't work on my macbook and on a work trip that is critical.
Very helpful staff, lovely room, parking inexpensive at close no wireless connection in room apart from T mobile which is expensive,
Great as always
The location is really excellent The room and communal areas are rather dated and not very clean. The staff not very helpfull
Loved it! The perfect location on the banks of the Rhine. Staff couldn't have been more friendly. Pool a bit small, but otherwise everything just right. Will I go back? You bet!
The relaxed atmosphere and position of the hotel. Well worth the supplement for a river view.
The position right on the Rhein, with a little balcony was great. The noise between rooms was pretty bad, and although the staff was responsive to inquiries or requests, I have to say their manner was a bit dour
The location of the hotel is spectacular, with an amazing view of the river! The staff is very helpful and kind. Eating at the hotel's restaurants is a really good option too. The city is lovely, a very nice place for wine lovers and the hotel is perfectly located to explore all the options that the Rhein Valley offers. The rooms are a bit noisy, both due to the trains on the other side of the river and due to the thin walls. The lack of free internet access in the rooms is also a problem.
This is a fantastic hotel. We have stayed here before and would highly recommend it to anyone.
Great location, nice rooms, good facilities. Will come again, if in the area. Pool was not open at 7 AM the day I was there.
The variety of junk and art Nothing in the bathroom exept a bottle of soap on the wall not even a showercap or a washcloth. The hotel hasn't been renewed since about the 60's
The breakfast and the scenery n/a
This is the 2nd time we've stayed there. Lovely European property. Excellent restaurant. In a beautiful setting. Golf course wasn't particularly good, but O.K. Rained while we were there, so that probably influenced our experience.
Friendly staff, absolutely excellent location (next to Rhein river with view to castle), excellently appointed room (facilities, space, view, lighting, etc.), free onsite parking, great breakfast. Nothing. Sorry we didn't stay longer.
Food Staff service very poor, I had to go into the restaurant and ask for a drink which came 20 minutes later, no repeat table service. The three waitresses were inside the restaurant just talking to each other, I strongly felt they were talking about me negatively and laughing at me as I walked past them, this was in German which I do not understand. I am a middle aged man with grey hair and I am not very slim, they obviously found this humerous. I found this most offensive - it ruined my stay at the Hotel. I would strongly advise people not to stay here, otherwise you may experience the same offensive attitude from the staff.
Standard Double Room without view of Rhine River. We were given room 9 which had a side view of the Rhine. Good, modern bathroom. Enjoyed a good but reasonably expensive dinner in hotel restaurant. Room was very small and really a single room with a pull out under bed to make the double which was right up against the wall. Room window when open allowed foul smells to enter from toilet/bathroom ceiling outlet in roof below. Very noisy from traffic & trains all night. Don't expect any sleep. An expensive rip-off compared to other hotel experiences in Germany.
This hotel is ideally situated to visit some of the most wonderful scenery of the Rhein region. The room was clean and the facilities, although limited were adequate for our short stay. The food was excellent in the hotel's restaurant, with the evening meal a particular pleasure.
Excellent food and great views of the Rhine
The staff was very kind! Nothing was a problem.
It was all fine
Very friendely staff, good food, exceptional cleanliness and views of the Rhine river Train and car traffic too noissy, especiall disturbing at sleep time
We had a balcony room so we enjoyed sitting on the balcony watching the Rhein and all the barges and boat traffic also the view across to see all the train traffic. We visited in the fall and the weather was nice so enjoyed the leaves changing. only a short walk to town.
Overlooks the Rhine River ! Friendly but facility needs improvements !
Verry nice staff and good atmosphere, good food and a nice room, overall verry sattisfaied.
From the moment we arrived we were made welcome by the hotel staff. A wide choice and variety for continental breakfast and the hotel is in an excellent location on the river front in Boppard. There is not a great deal of parking at the front of the hotel. It is cheap for a 24 hour period (only Euro 2.50) but I can imagine that it would be manic to find a parking place in the height of summer.
excellent buffet breakfast and very helpful staff heating didn't seem to be very controllable - either too hot or too cold
We liked the convenience of the hotel. We had a river side room with balcony, which was fantastic. The hotel staff was very courteous and helpful and the rooms were very clean.
incredible nature by Rhein, lovely people and very nice evening, with sunset and good atmosphere outside sitting in the restauransts by the riverside. no
excellent service and extremely clean! Great tour advice very central nil.
Beautifully situated overlooking the Rhine. Close to ferry and landing places. Satisfying breakfast. Help with heavy case willingly given. Noise from the street (and a siren!) made it difficult to get to sleep - but that is no criticism of the hotel.
I liked everything. The scenery is amazing. The hotel is excellent and the owner is incredible nice and helpful. I completely recommend this hotel!
I like laying on the bed ank watching TV during my stay at hotel
Very friendly staff
Room was great and booking.com got us a great price. Dinner was good as was breakfast. If you are looking for being in the middle of the action, this isn't the place. It is a walk to the city, but for us it was perfect.
Very friendly staff and always ready to assist. Porter service to get luggage from parking to the castle is great as the person brought the bags to our rooms (tower rooms). Staff checked us in at 12(noon) and very accomodating with an infant. Two people in our group were vegetarian and dinner main course option was not to their taste but the hotel tried to accomodate the special meal request.
The Waitresses dressed in tradirtional German attire and their engaging presence, was a nice touch. The smell of fresh baked goods wafting up to our 3rd floor room when i opened the balcony door was delightfull. No elevator on our wing.
excellent food and ambience no drawers in the rooms we had (2) to enable us to empty cases! Rather odd esp as one room was large
We liked the authenticity of the Castle. The staff made us feel special. They were well educated on the food, wine, history of the area. Also very accommodating when it came to luggage needs. There was no language barrier, as all staff spoke english. I highly recommend this site as a "special" place to stay no
Beautiful facility and friendly staff. If the restaurant had more choices of food, that would be better.
What a wonderful hotel! Great view, romantantic room, perfect service. It's expensive, but definately worth it.
The view. The food. The service. All of the welcoming touches. None
Our room (separate cottage) was fabulous. At first I was a little disappointed that we were not in one of the inside rooms of the castle but I quickly got over it realizing how wonderful our little cottage was. Great sitting room with our own library and a huge, luxurious, beautifully tiled bathtub, all very private with great views from most of the windows. Lovely! Some of the staff could have been a little more helpful (and friendly). Also, the restaurant closed up just a little too early, another 1/2 hour (to 9:30) would have been helpful.
Comfortable bed, complete privacy, excellent breakfast. Splendid views of Rhine.
The room was small but had a view of the river over the train tracks. It was clean and everyone was so very nice and helpful. Breakfast was good even though the waitress each morning was not exactly a cheerful lass. She was the only person our whole stay whom did not smile and greet us kindly. All in all it was a nice place and comfortable.
It was right on the banks of the river. WiFi broadband kept on dropping it's signal and found it very difficult to work. Not a lot of choice at breakfast which was continental. Hot water took an age to come through if you used it in the daytime instead of morning. If you have the window open on the river side of the hotel then be aware that the freight trains accross the river run all night.
We had Rhine view with balcony - definitely worth the extra. Friendly and helpful staff. Noisy unless windows kept closed (river traffic).
Very pleasant and helpful staff. Poor soundproofing and rather small rooms. Bathroom needed refurbishing/modernising.
It was so close to the Rhine none
view from balcony excellent very noisy & frequent trains even during night.
It was a beautiful hotel. Nice staff. The trains across the Rhine River ran it seems like every 20 minutes all night long. We were kept awake so much of the night with the Trains and they were loud. Very noisy and upsetting when you can't sleep. Windows, glass door were shut tightly still could hear Trains. Would never stay at this hotel again because of the location, I would rather stay at another town on the Rhine River.
helpful and friendly staff ,wonderful location ,great breakfast nothing
Excellent value for the price. Very friendly staff and excellent breakfast, located only a five minutes walk from train station. We got a very basic double room with bathroom very clean. I didn't try the internet service, so I don't know how it works. They also own a wine yard and make an nice Riesling which you can buy at the lobby. They only take cash, no a big deal just be prepared, plenty of ATM's around
We enjoyed the convience of the Hotel to the Rhine and to the town. At night the sound of the trains across the Rhine was disturbing.
Kind of like staying at your grandma's house. Things were clean and cozy...not 5 star...but who cares when you have kids! Breakfast was good with plenty of options. We were 15 min. away from the Rhine. The owner spoke very nice English. We'll be back again soon!
Breakfast was excellent and contained fresh eggs, breads, cheeses, cereals, etc. Room was spacious, complete with a couch area. Internet service in the room was very poor - we had to go into the bathroom to get even a weak wireless signal. The water in the shower was very temperamental - either it was cold or it was scalding hot. The TV did not work.
It was a nice and comfortable apartment/family room for our family, they also had a baby bed for our smallest child. Breakfast was also ok.
Appartement very big! Incredible breakfast!
I was vey pleased. Good food, nice people. can only recommend it
Very friendly hotel, good food, clean rooms. We booked it for an overnight stop on the way to Italy and liked it so much, after our stay, we booked it on the way back as well Nothing
This hotel was run by a lovely family in a beautiful old building, very accessible from Boppard and the Mosel. The owners were very helpful, and the room was incredible, especially considering the rate. The food was also excellent - I couldn't have been happier with my stay.
We enjoyed the frinedliness of the staff. the breakfast was excellent. Will stay again.
Location - nice and green place, friendly stuff - when we arrived kitchen in restaurant was already closed, but they opened it and made dishes for us:) Very testy dishes in restaurant. Optimum parity of the price and quality of service. I can recommend hotel for shot stop on the way. I think I received all what I expected for this money.
I found especially the friendly service very positive. Further more the room: it had a sitting corner and a big balcony to relax. The location of the hotel: it's located direct next to a main road which is used by a lot of trucks, also at night. So although the price/quality ratio is good, and also the staff (ie the owner) is very friendly, I don't think I will book here again in the future.
Superbly clean, family run hotel. We felt welcomed and appreciated. Room had balcony where we enjoyed watching boats on the Rhine below. Relaxing supper in hotel's restaurant--good, hearty food. Small thing, but the pillows were a bit stiff and thick for my liking.
It satisfied the basic needs. Aparment was plain Jane and dated yet clean. Hotel restaurant and rooms overlooked the Rhine while our apartment was several blocks away. Nice restaurant. Just that furniture while clean and in good condition was cheap. We thought we would have a river view as the web page indicated.
Spa area, Staff, dinner in the restaurant. We stay in an appartment. The bed is very unconfortable. Service in the restaurant is slow.
Owner very friendly. Breakfast was very good. There was nothing to do or any where to go in the evening. Trafic noise outside.
Truly charming hotel. The hotel is in a lovely village, right on the bank of the river Rhine. The rooms are well designed, new furniture, of course all very clean, very nice bedding, super bathroom etc etc. But what is really the winning point is their manager. The lady manager/owner has made our stay very special. It started with her waiting for us in front of the hotel when we were little lost, then giving us a lot of advice about the local events and thanks to her we witnessed a wonderful local festival and firework. The way she treats her guests is of course very professional but at the same time so warm that she makes the stay in this lovely lovely hotel even more special. We definitely recommend it.