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We were very warmly welcomed by the afternoon receptionist who was greatly concerned that our aged parents would have a problem with the stairs as there was no lift.. We said that they had reasonable mobility and would manage them slowly.Requests for a room change after the taps and shower didn't work was dealt with promptly and efficiently. The fact that the staff smoked in the public areas and we were left with the bitter after-smell. This happened throughout Andorra.
The hotel is next to a busy road causing noice.
The room was huge. We had 4 windows with one side of the room overlooking the mountain stream, which was really pretty. The off-street parking was a real boon as it is impossible to park in Sant Julia. The breakfast, which was included in the price, was superb. The room was never mopped properly as there seemed to be copious strands of black hair just about everywhere on the white tiled floors (probably the maid was shedding!) The shower caused a flood everytime it was used and we had to ask for 4 extra towels each day to contain the mess (the staff never complained about this). The safe in the room was broken and although we asked for it to be fixed, no-one even came to look at it. This was a real nuisance as we had to cart passports and other valuables around with us every day.
Central to the Town and the Routes in and out. Reception staff either unhelpfull or poorly trained, on asking the price of a phone call from Hotel to UK they could not tell me and could not find out.
Helpful polite english speaking staff. excellent spacious comfortable rooms. good breakfast. super value. private parking ajacent Nothing
It is, potentially, a lovely hotel. Excellent location, gorgeous mountain stream at the back of the hotel, lovely marble lobby and a gated, private parking lot. We stayed at this hotel two years ago in the exact same room and everything we complained about then, is still broken. The safe in the room still doesn't work. The shower leaks all over the floor. The bathroom is covered in black mildew and looks disgusting. The heating was sporadic - the radiator in the bathroom only worked the second night and never came on again and the wall-heating blew cold air, so we had to switch it off. The room was freezing cold. Having nowhere to put one's valuables is extremely frustrating and since the front desk is manned by a different person everytime I am in the lobby, I would not want to use the hotel safe. In our entire stay, we were given one tiny little bar of soap that had to be transported from the wash-basin to the shower to the bidet. There were no paper tissues in the room and no plastic laundry bags. The hotel is obviously cost-cutting but if it really wishes to cut real costs, they only need one woman to serve breakfast. Currently, there are two women who just stand talking, loudly, all through breakfast and ignore the guests. In fact, they talk so loudly, it is really annoying. Lastly, when we arrived to check-in, the girl at the desk was busy talking to a friend and completely ignored us until I asked whether we could check-in - at which point, they finally finished their conversation, which took a further minute, and only then were we dealt with.
it was very relaxed being in the hotel and the staff were very helpful
the location was superb with stunning views and it was very relaxed and friendly.staff were extremely helpful .The pool was an added bonus in the beautful weather we experinced. Furnishings in the bedroom are beginning to lokk a little tired but it was very clean and tidy.
Amazing place. When i return to Andorra i would like to go there again
charming hotel with fantastic view and helpful extremely friendly staff hard to reach without a car
Beautiful location. Staff very friendly and could not have been more helpful. Very good value 3 course evening meal with plenty of choice.
Beautiful Views All rooms were smoking roms even though we were given a 'non-smoking' room on arrival it still had the faint odour of smoke and an ash tray...?!
Friendly staff, nice facility for our family.
Staff and views. check the directions - could be better.
Beautiful location in the mountains. Staff were exceptionally friendly and helpful. The rooms were clean and pleasant and we wish we could have stayed longer. nothing
Location No Internet access
Great view, large room, friendly staff with helpful tips. good breakfast
Spacious room, good rate, excellent location Nothing
Large Room and location I would never rank this hotel as 5 starts. It's a basic 4 start hotel.
Awfull smoke odor, could not sleep all night because of it (and yes, this was a non-smoking room). The sofa bed (4-room configuration) is of very poor quality, I don't think an adult could sleep in it reasonably. Our children (under 6) were ok, though.
not internet access in the room
Free internet access.Excellent location in the centre of Andorra la Vella.Spacious room.Excellent hotel staff.Very clean room Expensive parking.I asked queensize bed & i had two twin beds together so i didn't have a good sleep.
The service level was very good. All the staff we spoke with were very helpful, although on one occassion the order was completly misunderstood. I thought the car parking charge was quite expensive, in relation to what we paid for the room.
Size of the room - we weren't expecting a suite so were very impressed that we got one! Very accessible location. Well stocked bar at very reasonable prices. No bottle opener in the room
We had to move room because there is heavy machinery just across the road making a lot of noise (8am).
value for money it needs renovation
nothing oldest furniture
Comfortable hotel in a beautiful part of the world.
One of the best hotels I've stayed at!
Staff were excellent my only complaint was room 212 had no bath plug so couldnt have a bath after a long day shopping and I thought the swimming pool could do with a good clean We thought the price of the breakfasts were very expensive
Big rooms, comfortable beds
location restaurant staff very efficient
To include breakfast in hotel reservation with "normal" price The prices of breakfast are too expensive
lovely lovely hotel , very plush and comfortable too many road works , our sat nat could not give us directions so it took us an hour or so to find it , in the end we had to walk a while until we found it, regards brenda cotterill , i dare say it will be better when the road are fixed.
most things were fine position couldhave been better described. parking difficult and expensive
The location is very good. Parking solutions around. The room was comfortable for a family. The breakfast had enough choices for all the preferences in the group - fruit, cereals, bread, cheese, etc. Because being in the main street it's a little noisy but until restaurants close.
adequat business hotel
This was a great experience for us. Convenient location, room was large and clean, helpful and friendly staff and breakfast was very good! N/A
Breakfast Had to pay to use the internet
The hotel is very well located and has convenient access. The staff at the hotel's restaurant was not polite and not very efficient.
Very central for all conveniences fabulous value for money. Staff 100% No complaints whatsoever.We are a party of four and we are all of the same opinion.
It was really nice hotel
The location was perfect for shopping, the staff at reception and at breakfast were most help full could not do enough to to make our stay pleasant. Car parking was a little tight down a narrow lane, ok for a small car large cars may have to park nearby
The central location right in the centre of Andorra. The co-ordinates in the 'How to get there' information made it ease with sat-nav. Additionally, the helpfulness of the staff, speaking English, in pointing out where we could park securely. No coffee making facility in the rooms.
The location was excellent and the staff was very polite and helpful. In general lines breakfast was on average.
We were very pleased with the hotel and thought it excellent value for money. The staff were very helpful and the amenities first class. Service and food in the restaurant were also memorable We only stayed 1 night but would certainly return for longer if we could. The only problem was finding the hotel as we drove into Andorra and, understandably I think, found the streets difficult to negotiate and impossible to reconcile with our Google map. The hotel could consider printing clear directions with its booking confirmation. We finally found the hotel after running across street signs, which were very helpful.
The evening meal staff was helpful and pleasant.Our room was great, but we were confused by the lighting controls. The breakfast staff was a bit unfriendly.
A well-located luxury hotel and a bargain at the discounted off-season rate on offer. I liked the rather spare modernist decor of the room and there were some nice design touches. Unfortunately, a series of minor room service problems (dead remote controls, missing waste bins, a bed skating round the floor till we found its brakes, etc.) slightly took the edge of the experience for us.
excellent large room, large TV, large balcony, excellent washroom excellent indoor pool and children's play area excellent lobby and outside Bar and outside pool and grounds free internet in the room with wireless keyboard - excellent!!!!! this is a excellent 5 star hotel - the best! excellent included breakfast in rate excellent location outside pool water too cold
Lovely, spacious room with great view and really great bath. Restaurant was also very good and the wait staff attentive. A 5 Star hotel should have down pillows...at least upon request!!!
The room was very specious, the accomodations were very comfortable, and the bathroom was exceptional. We wish we'd stayed there longer to take more advantage of the facilities. The location was great - more convenient than map suggested, not in the middle of the stretch, but a short walking distance away. Staff was friendly and responsive. Information about nearby restaurants was not extensive.
The setting and scenary is fantastic. Peaceful and beautiful.
the total atmosphere of rest,friendliness,extraordinary accommodation and excellent kitchen everything was fine
Very comfortable hotel indeed, an excellent place to go and get away from it all. Nothing
5 star luxury at a bargain price. Yay for off-season rates. Beautiful room with large balcony and view of mountains. Spa bath. Power shower. Electric curtains etc. Was too cold for outdoor pool but there is a beautiful indoor pool. Need to purchase swimming cap to use pool. Only 6€ though.
Great location, great room design flies, mosquitos, moths, window was left open, not clean, missing robes, info, service guide etc. Spent 15 minutes killing off insects! Called front desk, little help
The hotel is really in the city center, easy to reach the shops. We had a car with us and the hotel garage was full, so we had to park cca 5 minutes away in the comunal garages.
Very close to city centar and nice comfortable rooms. Outstanding breakfast!
Nice place.Horrible parking.
Breakfast was good, location in city centre, parking right underneath hotel. We apparently got the "budget" room. Obsolete snowy tv, very poor light. Spa facilities only open at times that are no use to guests who stay only one night.
Room Space. Parking, small and difficult.
Location and convenience Walls a bit thin and quite noisy when hotel was busy.
The leisure facilities were wonderful and very relaxing after a 10 hour motorcycle ride in the mountains, the perfect tonic. The private underground on site car park was also ideal and very secure. The only slight observation was that the lighting in the bedroom was very dark with no means of adjustment.
Good location. There was no wireless
breakfast smell from cafe downstairs in the evening
Very centrally located, had a friendly front desk staff and a very good price. The parking was overpriced at 15 euros per night
poor breakfast for a high price!
The staff are very friendly. My room (606) was really large,extremly quiet & had a wonderfully comfortable super king size bed. Breakfast is great, a wide variety of well prepared food & an bundance of it. Well located right in the middle of the town with a taxi rank diagonally opposite to the right No fresh juice at breakfast only that made from concentrate which tastes like chemical
The Husa Centric Hotel has an excellent location at a major shopping street and is next to most important offices.
Centrally located, useful for bars, restaurants, sightseeing. Excellent shopping location. Very helpful and informative front desk staff. Easy car parking.
The room was unusually spatious, there was almost excess of spaace. Just the bathroom itself could be a whole hotel room in many other Europen hotels.
Very nice hotel and cenrally located. no.
Very good position in the center of the town on the main shop street. Very spacious rooms. Breakfast was ultimate. Was charged for breakfast despite it was free in my booking. Hotel parking rather expensive.
The rooms were excellent and the staff friendly and helpful. The breakfast was excellent and good value for money. Would definitely stay there again.
Close to the downtown
The location The non division between smoking and non smoking bedrooms.
Room excellent, Loby area excellent, short walk to shopping and very excellent restaurant, excellent service. My wife and I staid in room 510 and what we realized was that we could clearly hear the people staying in room 511, not because they were loud, as we could hear them even though they were speaking in a normal voice. This is not a complain, but just for you to know this, as it might be an issue regarding privacy. When you design the rooms as you have, then we think it would be nice if you changed the red lamp next to the sofa, as this do not match the rest of the design and also with one that works :)
Location, cleanliness and beauty of hotel. Our rooom was extremely smokey with cigarette smoke that wafted up from the bar and it was also very hot in our room. Unfortunately the air conditioning was not turned on in the hotel.
Doorman helped take scooter off the van, level entryway, elevators. Bathroom door was too narrow for my scooter, so I used my walker, but they do have rooms with a wider bathroom door. Classic hotel done in modern taste nothing
wery nice hotel the breakfast is not 5 star , had a better one in 3 good 3 star hotel
The air conditioning was not working. Most uncomfortable. When complaining the next morning.....no one cared at all!
It charming entrance and welcoming smell of vanilla. Good location and the wonderful SPA to explore No dining possiblity after 10.30 pm
Nice rooms,clean, comfortable beds and bathroom The restaurant. People there was not serviceminded!
excellent breakfast. very nice changes made during renovation.
Hotel staff is very kind and polite, Wi-Fi Internet, Restaurant, Room. 1. Hotel staff doesn't speak English very well. 2. We had to change a lot of rooms because firstly our room faced to the road. It was so loudly that we coudn't sleep at all.
Hotel was very good and no any problem. Atmosphere was good and hotel was very clean. NO
Great view of the city from the top floor. Just the price
All a 4-star place should be. Helpful reception staff. Good view from windows that opened (thankfully). Good room Wifi. Room far too hot and a/c control didn't work. Parking not easy - entrance to public parking building 75m away not well-marked and little space to stop outside hotel entrance. Pricey parking, better to try for a meter nearby..
The staff at the hotel, particularly at reception, were most polite and helpful.
Fantastic location and exceptional value for money. Great facilities
Very central to shopping streets.
easy to find, close to parking, nice size room, no noise from the street, free internet, check in around the hour,
Room size... Wlan signal in our room (233) was not availalable except in next to out door. Parking under the hotel was very convenient but too expensive...
quiet yet central position beds not very comfortable
Excellent service staff. Helpful and polite. Gym was small and poorly equipped. The sauna and gym was co located which was weird
The breakfast was absolutely fantastic
Good attentive staff, excellent breakfast choices Very hard beds
Very good position. Parking a bonus
The space between bed and sideboard for the TV is extremely narrow and difficult to go through, specially is another person is around.
Good facilities but few staff. Staff were not friendly.Food very expensive.
The hotel room is spacious & clean. Just a few mins walk to the shopping street. The breakfast variety is good & foods is delicious! It's my first stay in Hotel Fenix & it leaves a good impression to me. I will definitely stay there again if i go to Andorra.
Cleanliness of accommodation and good breakfast facilities In Andorra there is not yet a smoking ban so even though in non-smoking room, tainted by smell of tobacco. Limited parking at hotel and expensive, cheap public parking reasonably near though.
Price very interesting. Good location, accommodation for double room superior with breakfast.
It's location in the shopping district, parking (and very nice helpful people in the garage), nice layout , modern hotel, some quirly design features - overall from a physical point of view, good Staff attitudes were poor - Receptionist on phone when checking in. Kept waiting. Poor attitudes in Dining Room for evening meal - rushing diners out. On the other hand, staff at breakfast were a complete contrast - polite, welcoming etc.
It was super quiet.... There was free internet at their business centre, which was a nice little room off the lobby. They also had a nice breakfast room with a very good breakfast There was a chef to take individal bacon and eggs orders. The exorbitant price of the parking.
Modern, quiet, secure parking.
The hotel is pretty much where you want to be in Andorra la Vella - right where the shops and restaurants are. There's parking behind the building.
really friendly staff, close to shopping areas
Conveniently and centrally located, excellent service and restaurant (breakfast and evening meal), motorcycle parking nearby
High quality of all facilities More accessible parking if possible.
The staff at this hotel were exceptional. The cleanliness of rooms was of the highest standard and the breakfast was outstanding. Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Otherwise this hotel would have been one of the top hotels i have ever stayed in. Hopefully they can rectify the problem as everything else was perfect Unfortunately the walls and doors were so thin that you could here people in rooms sevral doors down. Extremely hard to sleep unless you are a very heavy sleeper
Very beautiful building near to the main shopping streets and many restaurants. Very good breakfast.
The location, the pool, the friendly and helpful staff. Noisy room towards the street. As there was no AC, we had to have the window open.
very helpful staff, good parking system, location OK
Parking, location, price. Only the the thin walls and loud guests.
hotel staff offered 3 rooms for choice, nice breakfast at fair price.
OK, a litle problem parking to car.
Very comfortable enjoyable stay. Excellent breakfast. No we liked everything
Excellent family accommodation
Surprisingly spacious, clean and comfortable. Breakfast excellent Would have been good to have tea/coffee making facilities in the room.
This hotel with nice comfortable rooms and lot of space for a low price was an extra "highlight" during our trip in the Pyrenée.
Very good location, rich breakfast, very large and clean room with two toilets, bath and tube, two king size beds, friendly staff. I recomend this hotel to every one. Not enought tourist information in English, hotel parking too expencive, but some of chipper public parkings near the hotel
Clean, Excellent buffet breakfast, Great Staff
Thoought the hotel room was far too hot. The hotel staff, apart from one, were very unfriendly didn't seem like they wanted to help with anything. Tried to book ski courses which they told us we could, when we went back to book they said it was too late and the booking could not be made. As a result of this we wasted half a day booking at the piste. They told us that the skating rink was open all day, we went to Canillo to find that it was closed so all in all we wasted two mornings through unknowledgeable hotel staff. We also asked if we could hire ski equipment to which the receptionist replied 'depends' and carried on working at her computer.
Located just off the main high street. A good selection for breakfast. Nice spacious room with most facilities. Wifi did not extend to bedrooms so had to sit n the lobby/reception area.
Centrally located, staff amiable and welcoming. Large living area with flatscreen TV, comfy small bedroom, and good sized bathroom made it perfect for an overnight stay in Andorra.
good view, good staff. wireless access do not reach all rooms
The hotel was luxurious, albeit, probably due for refurbishment, e.g. marble floor in bathroom, starting to crack in places,bathroom washbasin and bath starting to show signs of age but all spotlessly clean, Extremely spacious and clean, including large balcony overlooking town. All facilities superb. Did not personally like Andorra, too busy, too much traffic noise and so much building work going on, would not be an ideal place for a restful time, but for a shopping break, ideal.
big conortable room, bed and bath accessories I do not estimate this hotel in 5 stars
huge room, lots of space, nice veranda, good breakfast. I liked the in-town parking service, very convinent. The GPS corrdinates given on the site are wrong!!! They made us climg up the mountain. When we tried entering the street address the GPS again led us in the wrong direction (into the village). I would add driving directions to this hotel. Also, a bigger sign on the entrance coming from France could be very helpfull.
Really well-designed rooms, nice lobby, staircases etc. Helpful personell, very central location. Comfortable everything! Impressive facilities E.G. top-line tv and dvd, jacuzzi. Overall unforgettable stay! Request for a non-smoking couldn't been satisfied. Good restaurant, but not as much gastronomic as it pretends to be. Hotel's fasade and logo placed outside have to be re-decorated to match the interior's standards.
The staff were very friendly and helpful, the room was comfortable and the restaurant was excellent.
All the amenities in the room, the cleanliness and location.
The retaurant was very good and the room quiet and very comfortable
Wonderful, one of the best hotels in Andorra. Perfect service. Located in middle of the town. Rooms made by designers... Everything allright.
Friendly staff & hotel in central location
It was a very central location We thought it was more like a good 3/4 star hotel.
Accessability to the city,the comfortable room and breakfast and the magnificent view from our room.The guest reviews are not always accurate. I view gusts reviews when selectin accomodation. There is one nationality that are more often negative on their hotel comments. USA so I tend to ignore those. The reception staff were very surley and not at all helpfull
excellent rapport qualité prix pour un hôtel bien placé dans le centre de la ville excellente literie
everything was perfect
hotel is located in center of shops and very quiet place breakfast buffet was very poor. Can much bettter.
Service was good as well as facilities. It's difficult to communicate in English as most staff 'only' speak Spanish or French.
the location is good for shopping quite central this hotel needs a refurbishment rooms are tatty,furniture needs upgrading, no Air conditioning, no tea and or coffee making facility, bed had holes in the covers and also all rooms are smoking rooms they have no idea that we are in the age of non smokers, evening meal in restaurant was basic and way over priced, breakfast was unorganised and basic.
Food was mediocre.
Surprisingly spacious with more facilities than we were aware of. Well situated. Good breakfast apart from guests handling food. Didn't like attic room although it was adequate for a two night stay.
the locality no
The reception staff and restaurant staff were excellent. Even though we had some language difficulties (English), the staff tried their very best and made our dinning experience very pleasant. The food was also very good at a fair value. The room was very pleasant, clean and comfortable.
The hotel is new. It offers nice services as free WIFI access and the emploees are so kind. It´s perfect.
modern room & bathroom, good location, incl. breakfast, possibility of dinner, parking in neighbourhood at lunch/dinner, menu à la carte is not authomatically presented , poor wine card
Good location near andorra la vella centre and shops, free wireless internet with relatively high speed. Modern designed breakfast area and nice breakfast. Our room did not have soap,we used the bath gel instead but it was only one available so we finally did dot have bath shower to take a bath. Generally speaking on this issue, too few bath amenities. The room was too warm and too small. You can not live in such a small room for many days.
Large rooms! Great breakfast! No parking! Bad hotel sinalization, almost 1hour lost to find the hotel!
The breakfast! Maybe the rooms are a little warm (central heater)
comfy bed not many sat tv channels, no room service after 9pm
Central location. Non cooked buffet breakfast was good Beware of the cooked breakfast, it was soaking is oil and poorly presented, avoid!!
Overnight stay only. Breakfast excellent. Easy access to the town for food and shopping Access to and space in the car park very limited. Stayed in summer and lack of a/c in room meant leaving window open town quite noisy during night.
breakfast, Location No air conditioning, Everything seemed average, I expected more from a 4 star hotel
The breakfast was ok. The bath tube was stuck, and not clean. The carpet is very old and furniture since ages.
Likes: friendly, helpful, multi-lingual reception, the cleanliness, spaciousness and spectacular views of our room, minibar, the large bathroom with excellent lighting, the pool/spa facilities, the decent buffet breakfast, facility of access and proximity to Caldea spa, shopping and restaurants, private, on-site parking albeit 15 euro/day. The pervasive odor of tobacco even in a "non-smoking" room. The inability to regulate the climate control of the room--it was terribly warm and thus we slept with the window open (waste of energy but rather pleasant!). The parking rate is elevated, especially if we were to consider a longer stay.
Quality and choice of meals; my wife is a vegetarian and the bufffet option of the meals meant she could choose what she wanted to eat. Traffic noise from road during the evening and night.
Rooms were ok resturant was very good we found the hotel very clean and enjoyed our stay When booking in we were asked if we were french we said no English the receptionist pulled a face and made some remark we could not understand,we were booked into a room overlooking the main road which was very noisy,also the rooms were very warm
The location is near the center but isolated from ado. Price value. The room was spacious Breakfast is substantial. Parking is free of charge. Furniture and other equipment are old and run-down. As a whole this hotel needs to be renewed. I think this hotel was called panorama not for no particular reason, but everything that we could see from our window was landfill. Roofs of nearby houses were covered with litter:(
The hotel's location, staff and overall decor was very pleasing and professional. Internet access was easy and readily available. The absence of air conditioning was a surprise, given the fact that it was a hot Summer. The parking surcharge I thought was a bit high.
The staff was generally helpful and polite. The location was very good, as it was close to the center, which is what we wanted. The Internet did not work, when it was apparently fixed it still was not working properly. The credit card machine also did not work properly 15 Euro per day for parking our own car (not even valet) is very expensive