Perfectly located adjacent to the town centre park, excellent facilities and staff. Bedroom spotlessly clean and a decent size - the hotel presents itself in essentially perfect condition.
5 stars
Iberostar Heritage Grand Mencey
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Santa Cruz de Tenerife, Spain
See location+34 922 609 900Photos of Iberostar Heritage Grand Mencey
Overview
Situated in Santa Cruz de Tenerife, Iberostar Grand Hotel Mencey is a short walk from Museo Municipal de Bellas Artes de Santa Cruz de Tenerife and offers a Jacuzzi, a sauna and an indoor pool. It is close to Garcia Sanabria Park, dining options and shops.
There are a range of amenities at the hotel that guests can enjoy, such as 24-hour room service, a Turkish steam bath and a gym. In sunny weather, an outdoor terrace offers a nice spot to relax. It also has superb facilities for meetings and events.
Rooms offer premium features, including slippers, flat-screen TVs and mini bars. All have a refrigerator, internet access and a private bathroom with bathrobes.
Iberostar Grand Hotel Mencey provides a variety of places to dine, including Los Menceyes and Bar Casino.
Tenerife Norte Airport is under a 15-minute drive from the hotel, and a shuttle service is offered for those staying at the property. Additionally, many places of interest are in easy reach.
Latest deals for Iberostar Heritage Grand Mencey
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Iberostar Heritage Grand Mencey
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Bottle of water
- Private check-in/check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
General
- Seating area
- Garden view
- Hardwood or parquet floors
- Slippers
- Sofa
- Solarium
- Soundproof rooms
- Soundproofing
- Telephone
- City view
- Storage available
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
Pool and spa
- Spa and wellness center
- Massage
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Sauna
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Open-air bath
- Bathrobe
- Private bathroom
Accessibility and suitability
- Increased accessibility
- Elevator
- Accessible by elevator
- No smoking
- Designated smoking area
Outdoor
- Terrace/Patio
- Balcony
- Outdoor furniture
- Garden
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Things to do
- Hot spring bath
- Bicycle rental
- Casino
Parking and transportation
- EV charging station
- Parking
Bedroom
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Fitness
- Aerobics
- Fitness center
Health and safety
- Daily housekeeping
Family friendly
- Cribs available
Reviews of Iberostar Heritage Grand Mencey
8.9
Very good
3484 verified ratings
Wonderful
2234
Very good
602
Good
332
Okay
138
Fair
95
Mediocre
39
Poor
45
Summary of reviews
Guests say
Guests appreciated the hotel's great location, excellent service, and clean rooms. Many highlighted the friendly staff and the fantastic breakfast options. However, some reviews pointed out issues with service consistency and cleanliness in certain areas, such as hallways and amenities provided in the rooms.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.9 out of 10
1007 reviews
8.6 out of 10
3 reviews
9.6 out of 10
3 reviews
All reviews
Pros (+) Excellent staff.
Cons (-) Room was clean but lacked some amentities (no robe and no slippers).
Pros (+) Amazing pool and location Accommodating staff
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers a fabulous breakfast with a fantastic selection at the buffet, providing plenty of choices and a great variety of fresh and tasty options.
How are the hotel's beds?
The rooms feature spacious and comfortable beds, ensuring a good night's sleep and offering a pillow service for added comfort.
Is the hotel's pool area enjoyable?
The hotel's pool area is fantastic, not overcrowded, and surrounded by beautiful gardens, providing a great place to relax and enjoy the sun.
What are the hotel's facilities like for guests?
The hotel offers excellent facilities, including a gym, spa, and lovely grounds, providing a pleasant and peaceful environment for guests to enjoy.
Is the hotel staff friendly and helpful?
The staff at the hotel are friendly, pleasant, and knowledgeable, always happy to assist and ensuring a comfortable and enjoyable experience for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Explore Nearby Attractions
The hotel's proximity to Garcia Sanabria Park and various museums makes it an ideal location for leisurely walks and cultural exploration.
Consider Upgrading for a Work-Friendly Room
Some guests experienced issues with the availability of work-friendly amenities in standard rooms. Consider upgrading to a room with a desk and chair if you require a conducive workspace.
Check Spa Pricing in Advance
Some guests were surprised by the additional fee for spa access. It's advisable to inquire about the spa pricing and make reservations in advance to avoid any unexpected charges.
Enjoy the Fabulous Breakfast
The breakfast buffet received numerous compliments for its fantastic selection and quality. Make sure to indulge in the superb breakfast offerings during your stay.
Be Mindful of Room Details
Some guests noted minor maintenance issues in the rooms, such as outdated bathrooms and worn-out furniture. It's recommended to communicate any concerns with the hotel staff for prompt resolution.
Take Advantage of the Outdoor Pool
Guests appreciated the spacious and well-maintained outdoor pool area. Consider spending some leisure time by the pool to relax and unwind.
Plan for Late Check-Out
Guests were pleased with the option for late check-out. If your schedule allows, taking advantage of this option can enhance your overall experience.
Inquire About Complimentary Services
The hotel offers a complimentary drink by the pool every morning, providing an extra touch of hospitality. Don't hesitate to inquire about other potential complimentary services during your stay.
Consider Half-Board Option
If you're interested in dining at the hotel, consider opting for the half-board option, which was praised for being an excellent deal and catering well to vegan dietary preferences.
Location
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife
What's nearby
- Rambla de Santa Cruz291 yd
- Garcia Sanabria Park301 yd
- Museo Militar de Almeyda0.3 mi
- Museo Municipal de Bellas Artes0.5 mi
- Teatro Guimera0.6 mi
- Plaza de Espana Santa Cruz de Tenerife0.6 mi
- Centro de Arte La Recova0.6 mi
- Plaza de Espana0.6 mi
- The Big Ocean0.7 mi
- Plaza Iglesia0.7 mi
- Museo de la Naturaleza y el Hombre0.8 mi
- Mercado de Nuestra Senora de Africa0.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Iberostar Heritage Grand Mencey
Low season | August |
|---|---|
High season | March |
Average price (weeknight) | $191 |
Average price (weekend night) | $155 |
When to book a room at Iberostar Heritage Grand Mencey
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Iberostar Heritage Grand Mencey
FAQs when booking at Iberostar Heritage Grand Mencey
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Santa Cruz de TenerifeGood to know
Value for money | 8.5 |
|---|---|
Distance to city center | 0.6 mi |
Nearest Airport | Santa Cruz de Tenerife Tenerife-Norte |
Distance to airport | 5.4 mi |