Services and conveniences
Pool and spa
Dining
Basics
Parking and transportation
Laundry
Things to do
Accessibility and suitability
Bathroom
Health and safety
Family friendly
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a beautiful outdoor swimming pool with an attached jacuzzi, a full-service spa, and a lovely garden pool area. Additionally, the hotel provides a kids' club and a beauty salon for guests' convenience.
Is parking available at the hotel?
Yes, the hotel offers free parking as well as valet parking and shuttle services for an additional charge.
How is the food quality at the hotel?
While some guests have expressed disappointment with the breakfast and restaurant menu, the hotel does offer packed lunches, special diet menus, and room service. The Sunday buffet has been recommended for a satisfying dining experience.
What can guests expect in terms of cleanliness and customer service?
The hotel is known for its clean and well-kept facilities, and many guests have praised the attentive and friendly staff. However, some guests have mentioned issues with the front desk and management, so it's recommended to communicate any concerns during the stay.
When is the best time to visit the hotel?
The high season at the hotel is in March, offering an excellent opportunity to experience the hotel's beautiful location and facilities. However, it's important to note that some guests have experienced issues with hot water and breakfast during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on the Second Floor
Some guests recommended choosing a room on the second floor to avoid any potential sulfur smell that was noticed on the first floor.
Explore Nearby Attractions
Take advantage of the hotel's excellent location by exploring nearby attractions such as Museo Casa de la Zacatecana, Plaza de Armas, and Jardin Zenea, all within walking distance.
Consider Booking a Spa Package
Guests highly recommended indulging in the full-service spa package offered by the hotel for a relaxing and enjoyable experience.
Be Mindful of Security
Some guests reported issues with the key cards, suggesting that the hotel should address security concerns related to room access.
Check Room Amenities
Before booking, ensure that the room includes essential amenities such as hot water, especially if staying during the week, as some guests reported issues with hot water availability.
Manage Expectations for Breakfast
While the breakfast was praised by some, others found it to be basic or below average, so it's advisable to set expectations accordingly.
Inquire About Room Heating and Cooling
Some guests experienced issues with room temperature control, so it's recommended to inquire about heating and cooling options before arrival, especially during colder months.
Confirm Spa Facilities and Costs
If planning to use the spa facilities, it's advisable to confirm the services offered and any additional costs to avoid surprises.
Utilize the Concierge Service
The hotel offers a concierge service, which can be helpful for arranging activities, tours, and transportation, so consider utilizing this service for a smoother experience.
Communicate Preferences Clearly
If English communication is preferred, it's advisable to clearly communicate this preference, as some guests experienced language barriers with the staff.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | April | $191 | $178 |
Cheapest month to stay with an average 38% drop in price. | Most expensive month to stay with an average 23% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
10.0 | 0.5 mi | Santiago de Querétaro | 13.1 mi |