Hotel & Spa Doña Urraca

The hotel offers a beautiful outdoor swimming pool with an attached jacuzzi, a full-service spa, and a lovely garden pool area. Additionally, the hotel provides a kids' club and a beauty salon for guests' convenience.

Yes, the hotel offers free parking as well as valet parking and shuttle services for an additional charge.

While some guests have expressed disappointment with the breakfast and restaurant menu, the hotel does offer packed lunches, special diet menus, and room service. The Sunday buffet has been recommended for a satisfying dining experience.

The hotel is known for its clean and well-kept facilities, and many guests have praised the attentive and friendly staff. However, some guests have mentioned issues with the front desk and management, so it's recommended to communicate any concerns during the stay.

The high season at the hotel is in March, offering an excellent opportunity to experience the hotel's beautiful location and facilities. However, it's important to note that some guests have experienced issues with hot water and breakfast during their stay.

Some guests recommended choosing a room on the second floor to avoid any potential sulfur smell that was noticed on the first floor.

Take advantage of the hotel's excellent location by exploring nearby attractions such as Museo Casa de la Zacatecana, Plaza de Armas, and Jardin Zenea, all within walking distance.

Guests highly recommended indulging in the full-service spa package offered by the hotel for a relaxing and enjoyable experience.

Some guests reported issues with the key cards, suggesting that the hotel should address security concerns related to room access.

Before booking, ensure that the room includes essential amenities such as hot water, especially if staying during the week, as some guests reported issues with hot water availability.

While the breakfast was praised by some, others found it to be basic or below average, so it's advisable to set expectations accordingly.

Some guests experienced issues with room temperature control, so it's recommended to inquire about heating and cooling options before arrival, especially during colder months.

If planning to use the spa facilities, it's advisable to confirm the services offered and any additional costs to avoid surprises.

The hotel offers a concierge service, which can be helpful for arranging activities, tours, and transportation, so consider utilizing this service for a smoother experience.

If English communication is preferred, it's advisable to clearly communicate this preference, as some guests experienced language barriers with the staff.