Santiago de Querétaro hotels

Pros: It’s a very awesome hotel boutique near to the city center of Queretaro! I loved it!

Cons: We loved everything.

Pros: Queretaro is a lovely city, well worth seeing.

Cons: I really do not understand the all the positive reviews for this hotel. I stayed in the Junior Suite. There is no photograph of a patio in the pictures, because there is no patio. There is a hallway, with a chair. And another hallway, with a table. The bed is large but extremely hard or "extra firm", which I found surprising given the reviews. Although breakfast is included, I had to request breakfast to actually get it, on the second day. They will charge 450 pesos per pet, per night. So be aware of that when you are booking. There are many hotels in this area of Queretaro, for the final price charged, including the 18.5% standard tax, it may be best to keep looking.

Pros: Well located, quiet, comfortable, atmospheric, reasonably priced.

Pros: Excellent location near the city center. Staff is very nice. Room is perfect for discovering the city. Nice restaurants around.

Cons: Breakfast is not typical of Mexico : coffee, pan, butter, marmelade, fruits and orange juice

Pros: Excellent hotel with a wonderful breakfast. The staff was so helpful. The location was perfect right in the city center with everything in walking distance.

Cons: Nothing to complain about.

Pros: It is very well located. Most attractions are within easy walking distance. The room is spacious with a comfortable king size bed.

Cons: There is a sign asking you not to put toilet paper into the toilet.

Pros: Comfortable place in the historic center. The staff were mostly very nice. The room was quiet and clean.

Cons: Our room wasn't ready at the posted check in time, when we were told by one of the hotel staff that "3pm is when check in STARTS and it's up to us to decided when you get access to your room." She was rude and emphatic. After making a scene, we got in our room by 3:30. Also, the hotel is clean but getting run down.

Pros: Beautiful, great location, friendly staff, great service

Pros: Amazing staff - a bit mad (in a good way) Terrace was super cool Location was ideal Showers were hot and powerful; beds were comfy Property is beautiful and well looked after Nice touch having beer, water etc to buy at reception (for a relaxing evening on the terrace)

Cons: Breakfast in room was a bit weird and antisocial (Breakfast on terrace was an excellent alternative) Would have loved more of a choice regarding Mexican breakfast options. I want to eat like a local when I travel!

Pros: Very lovely public spaces. Close to all the sights.

Cons: The bed was very hard

Cons: They don't have their own parking so you have to park on the mall. They pay you for the parking but it's uncomfortable. Must have valet parking

Pros: Location, cleanliness,

Cons: My reservation didn't was available when I arrived to the hotel Breakfast Space was not enough to all guests

Pros: Breakfast

Cons: Mmm thinking. ....nothing

Pros: A better explanation and signs to access the hotel

Cons: The lack of orientation in how to access the hotel

Pros: Great place to stay for business

Pros: Its located inside a mall center, just walk you get anything you need

Cons: Nothing

Pros: Hotel location it´s excellent, clean and great comfort at room.

Cons: I asked for hand towels and never arrives to room.

Pros: Pool and breakfast

Pros: There was a small issue with my room but the manager in turn Mariana ,was great and solved the problem with great professionalism and care. The boys at the restaurant at breakfast are great and they will do and go the extra mile for you.Ask Samuel to make to order eggs or an omelette, he is good at it.

Cons: The elevator had some problems operating but was not such a big deal

Pros: This is fantastic hotel and one of the best I stayed in Mexico if not the best! Very clean, luxury and still brand new looking hotel close to the center of the city and attached to a super modern clean and very big mall. Check-in was very quick and easy, very friendly and nice staff all the way from the lobby, to the cleaning personal. The rooms were absolutely amazing. Right after we opened the door and entered the room it had a wonderful smell which is very appreciated compared to other places which usually have a very bad musty smell due to humidity or mold or old furnishings. Beds were super comfortable, pillows were even better than we have at home (and I am very sensitive to pillows and must have a good one for a good sleep), the windows were large and sound proof as well as the whole room. The views from the hotel were amazing and we could see allmost the entire city of Queretaro from the 5th floor. The hallways were carpeted and not tile so that was a great surprise and means a lot more quiet moving around at night. In front of the elevators on each floor there is complimentary tea or coffee 24/7 unlimited usage or also in the lobby. The shower in the bathroom had good hot water and decent pressure. Breakfast was ok and nothing to complain about. A/C was extremely quiet and very easy to set up. Wi-Fi internet had a great reach and decent speed without a single disconnection or hesitation. We will definitely stay again in this wonderful hotel and recommend it to everybody staying in Queretaro.

Cons: This is not a negative, just a reminder for all clients who complained in the past about the costly parking in this hotel which actually is free but you need to know how to have it free. When you arrive to the hotel, you have to park your car to the left of the entracne under the ground. It is shared with the mall parkinig and is free for the first 2 hours for every visitor. Then you pay a lot. To have it free, you need to tell the staff at check-out you have a car and present them the ticket you get when you enter the parking first time. In the lobby they will put the ticket in a mashine and that will cancel all costs for parking. If you don´t do this, the you are charged! Make sure you then go to the first floor under the ground and insert there the ticket so you can get out with it free, becasue if you do it at the paying mashines in the second or third floor under the ground, you will need to pay 160 pesos. Only the cash mashine on the first floor accepts the modfied ticket from the hotel. SO I CAN DEFINITELY CONFIRM THIS HOTEL OFFERS REALLY FREE PARKING! There is a lot of space once you reach the lowest floor in the garage. The bathroom is quite small and the sink is in the room and not in the bathroom like we are used to, but again is not a real negative, just being picky.

Pros: I love the high ceilings, wooden beams on the ceilings, and heavy doors. This hotel is full of character since it is a historic building. The bathroom was modern and very nice.

Cons: The internet was out. They couldn't run my credit card because of this. I'm glad I had enough cash. I also needed to get online for some other issues. Overall, that didn't ruin my stay. It was just a little inconvenient.

Pros: clean, comfortable and well located for walking to everything

Cons: staff members weren't bad, but could have made a little more effort to be friendly & helpful

Pros: If you are traveling with elderly or disabled individuals, it is best you ask about staying in rooms 1-5 as the rest are the rooms are located on the se one - fourth floors. In order to access elevator, one must gown down or and come up a flight of about ten steps making difficult for any elderly, disabled individuals. All in all the property is great, customer service is excellent, and all rooms have their own air conditioning unit. HIGHLY RECOMMENDED by this US traveler.

Cons: Everything was excellent

Pros: Everything was excellent. Property is beautiful and in the middle of historical, downtown Querétaro. Valet parking.

Cons: If traveling with elderly or disabled individuals it is best you ask to stay in rooms 1-5. All other rooms are located in second - fourth floors and one must climb down and up about 10 steps in order to access elevator. All in all it’s EXCELLENT and will return

Pros: Great property, old house 100%restored, but maintaining its character, very comfortable, clean rooms and staff always willing to help you.

Cons: All!

Pros: Everything was good

Pros: Fantastic Location. Great colonial building. Highly recommended.

Pros: Clean, presentable renovation of what appears to be an old religious building. Spartan decor. Centrally located within walking distance of many of the city’s attractions.

Cons: I travelled on my own so room was big enough for me, but it was a double and would be cramped for 2 people. My room on the ground floor only had a window opening on to the main corridor - no access to natural light. A ‘floor to ceiling’ settlement crack in the bathroom had been poorly repaired and was clearly visible.

Pros: Location to main plazas.

Cons: Size of the room.

Pros: The location was perfect with plenty of restaurants near by. The hotel is very beautiful and felt very clean, they definitely take care of this gem of architecture. The staff was very kind and made for a great overall experience. My family and I would stay here again with no issue. Thank you for the hospitality.

Cons: The parking was confusing as we arrived, there are cones at the corner of the street where the hotel is with the name painted on them, you leave your car here with the hotel valet since the street is for pedestrian only. It really was a matter of once you know than it's no issue. A minor note was to get to the elevator you must go down a flight of ten steps, so if you have heavy luggage or a stroller keep this in mind.

Pros: I love the design, layout and the amazing relaxing experience you get while being here.

Cons: I wish they would allow purchase of wine on site, AC lowest temperature allowed in rooms is 17 C. Also wish there was a gym or workout room.

Pros: Staff very friendly clean The beds were little noisy when you turn Very nice location walking distance To downtown

Pros: Nice looking hotel. Small and boutique-like. Staff very friendly and helpful. Breakfast was not included but we ate there every morning and was really good. Rooms were clean and had great ceiling height. Nice, pretty outdoor area by the pool. Liked the location. Lots of restaurants and bars close by. Easy walk to the centro, too. This survey automatically gave it a “very good”. I’d say more like between good and very good.

Cons: Too much cheap fragrance in everything! They use something like Fabreze but far stronger and cheaper. Everything smelled of it: in the room itself, the sheets, and the towels. Add to that the scented toilet paper and tissues. It was too much. As soon as you walk in the door it hits you. Immediately started sneezing and had to leave. Front desk was great about asking the cleaning staff not to wash our sheets and they even changed the towels to ones that didn’t have the fragrance in them. If you are going here, ask ahead of time for fragrance free towels and sheets and that they not spray the room. The pool here is small. Families with small children like to come stay at the hotel When the kids are playing at the pool, screeching with delight while jumping into the water, makes it very difficult to relax. Not a lot of storage for hanging space for clothes. And no actual closet, so we didn’t find this suitable for a long stay.

Pros: Location and design

Cons: Staff could have been friendlier

Pros: Great design , room is so comfortable , practical and beautiful . I love the bathroom with windows that can be opened

Cons: I love it all !! The library is amazing

Pros: The facilities are beautiful and relaxing.

Cons: This is an expensive hotel. For the price charged, there should be coffee/tea and water provided all day gratis. Additionally, the hotel should provide breakfast (at least fruit/yogurt/pan dulce) at no additional charge.

Pros: Location, modern design, nice decoration of common areas and room

Cons: I would put additional curtains in the room, so when you open the blackouts, you still have privacy. I would control noise and people talking at night in common areas.

Pros: The modern style is great

Cons: Lack of Restaurant, it serves only breakfast

Pros: Wow... This place was AWESOME. The pictures do a pretty good job of capturing the amazing architecture, design and vibe but it's even better and sexier in person. The room was modern-minimalist, hip and very accommodating. Staff was very helpful and friendly. I regret not having time to eat breakfast but the dining area looked very cool and as if they cook it right in front of you. And the location was PERFECT right in the heart of the old town centre. I can't believe some other reviewers found reasons to complain about with possible exception of those who noted (i) unruly kids ruining the super chilled-out and sophisticated vibe as it's a small boutique hotel (none while I stayed and that's their parents fault and not the hotel), (ii) wishing the interior rooms received more sunlight if that's your thing (but who travels here to sit in a room all day?) or (iii) like having your a** kissed or being waited on hand and foot by staff (they were EXTREMELY helpful and friendly but allow you space to do your thing and by design this isn't a 5-Star Full Service "Resort"). I'd stay here in a heartbeat if I returned!!

Cons: I had a master suite with a private patio and "spa tub", however, it seemed more like a relatively unused cement "dipping tub" I didn't bother to use (there were jets but I'm not sure it had a heater -- you should confirm w/management if you're seeking a "hot tub"). I would still select this room again for the patio/sunlight/view of the church tops alone.

Pros: I loved the architecture of the place

Pros: We liked the front desk staff a lot, the room was comfortable. We were right by the pool so it was noisy at times but not bad

Cons: The room was not clean enough. Especially the shower area. The grout needs to be cleaned and especially around the bottom of the shower all the way around needs to be scrubbed really well. Also the swimming pool needed to be vacuumed. We did mention this to the staff and they did it the next day but the day we used it it was not clean

Pros: Comfortable spacious room with nice bedding, excellent included breakfast, gracious staff, good location. Excellent shower. Easy check in and check out, easy parking taken care of by staff

Cons: Our room was an interior room with no windows to the outside BUT that was ameliorated by air conditioning and a sky light. Normally I feel claustrophobic without a window to the outside but these accommodations are exceptional.

Pros: Location staff

Cons: My room had no windows. Very dark dungeon like. AC only worked at night

Pros: Bed was very comfortable. Shower had excellent pressure. Room was large and well appointed. Breakfast was included and was excellent. I will recommend this hotel to my friends.

Pros: · The hotel is a wonderful spot to stay while visiting Queretaro! Placed in the historic center, it is easy to reach anything within the city. The staff and hotel owner - went out of their way to make our stay explicit. We had great help, getting our clothes washed, arrangement of manicure etc. Our room was big and cleaned spotless every day, and the breakfast ala carte was just right. Thank you! · Being in the historic center, the space is limited. So the area with the swimming pool is a bit tight - but if works so fine even though. The poolbar - could have had soft drinks to offer, that would have been great. However the staff picked up cold drinks for us - whenever needed - so we really do not have any complaints - thank you for a wonderful 9 days in Queretaro.

Cons: See above. No complaints.

Pros: Good location, staff very helpful

Cons: The shower needed to be better cleaned. Wifi did work well. The morning we left, we could connect not at the front desk to call an Uber.

Pros: Location and great service

Cons: The sink was plugged and the shower had Mildew

Pros: Everything!

Cons: Nothing

Pros: The breakfast was excellent with a wide range of choices. The location was also excellent with only a 4-5 block walk to the center of all the action. The staff was friendly and helpful.

Cons: The bed was too small -- didn't seem like a queen size. The AC (or something) made an intermittent buzzing sound. We mentioned it but the couldn't/didn't fix it.

Pros: Staff superior.

Cons: Parking? But I didn't use it.

Pros: It is a small very cute hotel. The price is excelente and the staff was extremely helpful. Very close to downtown.

Cons: We liked everything.

Pros: Nice property super friendly staff

Cons: Noise after hours

Pros: The room was lovely and big, it had a little refrigerator which we weren't expecting but used. We loved the bathroom and the shower was AWESOME!

Cons: There was nowhere we could stop and drop off our bags and the parking was not onsite.

Pros: The place is beautiful and well situated in Centro. The staff were amazing. I was with a group of friends and the hotel has a lovely inner courtyard where we spent a great deal of time together.

Pros: The room was very comfortable, with an individual style.

Pros: Quiet location close to Histórico Centro, large rooms, clean!

Cons: The beds were a bit firm, but the room was large as well as the bathroom.

Pros: The size and quality of my room was most impressive. Staff was very congenial.

Cons: A bit of the walk from the center-- but then I enjoyed the proximity to the Mercado Hidalgo.

Pros: The property is very quiet. Staff is very helpful and friendly with recommendations. Rooms are spacious and very clean. Great location right at the historic district.

Cons: Mattresses and pillows are very hard, couldn’t sleep at all the first night. I had to buy a pillow so I could sleep.

Pros: Very tasteful industrial style guest house with a nice spacious room with a huge shower, hot water with good pressure, nice towels, friendly staff with a fresh pit of coffee waiting for me before I had to leave in the morning. The area was very safe, I went walking when I arrived at night to find some food. Not much around but good local authentic Mexican food for cheap. Loved it. Everyone was really nice inside and outside of the guesthouse. Oh, yea, close to a very nice river walk with lots of families and friendly people going back and forth. It was all the charm of Mexico!

Cons: Only one thing for me, the mattress was a bit thin and so the bed was hard. But to be fair, I am a very big guy. Most people probably would notice. No air conditioning but its not needed because of the climate and the high speed ceiling fan.

Pros: Clean, friendly staff, privacy and excellent location. I definitely recommend!

Cons: A more extensive breakfast would have been wonderful, but it was nice to have this option.

Pros: I loved everything about this place, the staff was amazing (special thanks to Mariana!) I liked my room a lot, the common areas where really nice and everything was completely comfortable and just wonderful.

Cons: Nothing! I loved everything.

Pros: Great place, great location, quiet season though.

Pros: My room was incredibly comfortable and beautiful. I have enough of space. The room and the bathroom were really clean. Will recommend

Pros: It is close to downtown and the staff is really friendly, also comprehensive in special situations (I arrived late at night and they still received me)

Pros: This hostal is very charming and clean, the staff is very king, there are several commun space where you can chill and the location is very close to the center, If I come back at Querétaro, I will for sur come back at this hostal!

Cons: Nothing

Pros: Nice place.

Cons: Asked for a bottom bunk because I have pretty bad tendinitis in both of my Achilles’ tendons, but they said they didn’t have one even though there were multiple empty beds. In all fairness, I didn’t request one beforehand.

Pros: The shared areas - hammocks and sofas

Cons: The room was not fully clean (the floor was dusty and the bathroom had hair in it) It s sometimes noisy due to the fact that a locomotive passes by and horns all the way.

Pros: I booked the dormitory, but I was the only person so I could use the whole room by myself.

Cons: The shower was a bit hard to adjust what I wanted.

Pros: Great facilities and rooms with huge meeting areas in the bar and restaurant. Staff hyper efficient.

Cons: Not really a place you could take a walk from but handy for transport system!

Pros: Environment, room, cleanliness

Cons: Was given a table for breakfast and then gave it to somebody else, even when there was a dish with fruit and coffee already served. I had to go to a different table to avoid conflict. It was very unconfortable and unpleasant

Pros: I liked it because it had a lot of food prepared latin style

Cons: A lot of guests in the Hotel at the time. So the Restaurants seem crowded

Cons: Heat was off. We had to call maintenance to get it fixed.

Pros: THE BREAKFAST IT'S OK. BUT SOME YEARS AGO IT WAS MUCH BETTER . YOU HAVE TO TRY TO RETURN TI YOUR ORIGINAL QUALITY !!!!

Cons: THE GYM, TOO SMALL AND POOR EQUIPMENT !!!

Cons: Was not given the room I booked. Booked a room with a King size bed and was given a room with 2 doubles. Whats the point of going to a hotel as a couple and not get to enjoy the size of a King size bed with your wife.

Pros: The staff was very professional, helpful and friendly. The food was amazing. The pool and jacuzzis were clean and at a perfect temperature. The location is very close to downtown and main roads.

Cons: I requested for a room with a king size bed and away from the traffic noise, and I got a room quth 2 beds and close to the road. The room was kind of old and you could hear everything from the room next door. And I had to request for someone to bring out the pool towels on both days.

Pros: The breakfast is awesome and also the attention from the restaurant staff is excellent.

Cons: Room cleaning could be improved.

Pros: Preserved history and provides a stay that is very unique.

Cons: The staff were not all focused on their guests. A glass of wine was double and warm compared to everywhere else.

Pros: The house is amazing, full of history... loved it

Cons: The bed. Why if you have such a building you have such a bed? Very cheap bed

Pros: historic hotel right in center of city

Cons: service at times seemed to be unavailable

Pros: This hotel is superb. If you are into colonial architecture you will find it specially delightful. This is a 150+ years old building perfectly maintained. The hotel is located right at the heart of the city. Thus, all the main attractions and restaurants are within walking distance. Our room was very quiet and dark at night and very bright during the day. If you wake up early, you get to hear hundreds of birds chirping and see the beautiful colors of sunrise from the balcony.

Cons: I wish the TV was larger, but we didn't watch much TV, though.

Pros: Building and interior (furniture etc) Playing piano and violin Children are hosted for free if joining in bed

Cons: Children for free but only half a breakfast for them

Pros: Very centrally located! walking distance to all the main attractions, restaurants, plazas and the hotel itself is very old but very charming.

Cons: When we arrived they hadn't our reservation because miss arise had canceled it without informing us. She is so rude. They send us to another hotel but at the end we had to change our plans and this wasn't what we were expecting

Pros: Clean and beautiful

Cons: It had history

Pros: Beautiful hotel, great attitude by all at the hotel, delicious breakfast. AS the hotel is in downtown I was able to visit very interesting places in Queretaro just walking.

Cons: Difficult to park just to take my bags out of the car. Can't work in my room as there was no Wi-Fi.

Pros: Decoration very original

Cons: little bit difficult to adjust the water temperature at the tub

Pros: The hotel is stunning!

Cons: That we had to leave.

Pros: Outstanding !!! Drenched in history and wrapped with comfort.

Pros: The hotel is quite new and has an interesting parking lot so that is fits one car per room, although being small. The breakfast is quite good for this hotel chain and the room was amazing!

Cons: There were no power outlets on either side of the bed, which was annoying. Also, the shower window couldn't be completely closed so it was a bit chilly there, but if you turn on some heating beforehand, it's no trouble. The location could be closer to the center or a somewhere where you can actually get out on the street.

Pros: breakfast is ok, this travel in Mexico is very good for me. Thanks Holiday Inn.

Cons: NO

Pros: Very celan and excellent location

Cons: Beds and pillows

Pros: My room was huge, something I hadn’t expected. Had a kitchenette area + sofa bed + armchair and footrest along with the king sized bed. Hotel is right off the expressway from the airport and on the corner of the historic centre, though I would have liked to have been closer to amenities. Good hearty breakfast, with great local fare. Helpful, kind, attentive staff.

Cons: There’s literally nothing nearby. Nothing within a short walking distance as it’s literally right off the highway. Has a motel feel. City centre is a half-hour walk away at least.

Pros: Really good value for the money! Exellent staff.Very good breakfast

Cons: Parking was very reduced.The car staking system they have makes it difficult to get in and out of car.

Pros: Excellent breakfast with many options. Good location very close to the bus station (5 minutes with taxi).

Pros: Beautiful property

Cons: Spouse did not like the overhead shower

Pros: Good clean location near bus terminal

Cons: Bathroom arrangement offered less privacy than desired

Pros: Friendly staff and great restaurant food Buffet style all you can eat steaks

Cons: Abit off to buy necessities

Pros: Although it’s not near any Malls or local small eateries, the room and service in the restaurant was very pleasant. A place you can surely rest and relax but don’t expect mins walk to foods or amenities.

Cons: Just the location ain’t the best if you expect anything walking distance

Pros: Modern and fairly clean

Cons: Ne very carefull not to be asigned with a room over or next to the gym!!! Noise Is a real nightmare in the morning EAELY! and in the evening up to 11 pm!

Pros: Everything, it is clean, inexpensive and had great facilities.

Cons: It was all good

Pros: The restaurant has excellent and delicious selections.

Pros: - good Location - clean rooms - much space

Cons: - whirlpool was not working (1 of 8 tubes...) - defect was claimed first day, no repair or solution after 3 days - no excursion from the hotel after 3 times claiming and no reaction

Pros: My 2nd stay there. A comfortable hotel without thrills and frills Good enough as a business hotel

Cons: Location for necessities might be a bit off

Pros: Everything was wonderful. Staff very friendly and helpful. Rooms super clean, spacious, beautiful and smelled so good. We loved our stay here.

Cons: Loved everything!!!

Pros: Excellent at all levels, an extraordinary historical property, wonderful design, extremely clean, not too big, peaceful. A dream.

Cons: We checked in on sunday and left on monday. The spa closes at 4 pm on sundays so no chance for a massage. There was a special wine tasting dinner but reservations are required one day in advanced , so we did not know and could not make reservations on the same day, so for those 2 reasons we dis not enjoued the hotel at its best

Pros: Amazing rooms!! Excellent service and attitude of the staff. Great location.

Cons: It would be great if they had a gym. Please extend the pool schedule.

Pros: spacious room, great location

Cons: Staff was non existent , foul odor coming from bathroom drain. Breakfast was average . Construction work at 8am was annoying. Loud dinner party kept u

Pros: All the place is really nice and like oasis! Good ubication, great pool,attentive staff!

Pros: The spa on the third floor is very nice with several massage and facial rooms to accommodate several clients at the same time. LOVE IT!!

Cons: Jacuzzi should be on the first floor by the pool so anyone can use it without appointment.

Pros: Everything

Pros: Good location easy walk to old town

Cons: N/A

Pros: Rooms are beautifully decorated and make you feel relaxed as soon as you enter. Staff are friendly, atmosphere welcoming. My little girl loves the pool and we like relaxing in the lovely gardens.

Pros: Amazing staff, beautiful hotel with excellent service!

Pros: This hotel is really nice, clean and location is great. You have lots of choices when it comes time to eat. You will not be disappointed.

Cons: There was a little bit of odor in the bathroom, not sure if people have smoked there before but if you have some freshener it will go away.

Pros: Wonderful -quiet and roomy-perfect fit for us!!

Cons: AC -had 2 leaks when it rained...remotes did not work and the TV's were outdated -otherwise simply scrumptious!

Pros: Its very quiet and peaceful

Cons: I reminded the staff 4 times to wake me up to catch an airplane. They failed to do so and I missed my plane. The change fee was $200.00 dollars. They never said they were sorry or even volunteered to do anything about it. I am highly offended and if I were a Mexican citizen, they should be subject to civil claims for reimbursement. Then I told the other front desk clerk I would be into pay my room and they started calling to harass me. I think the staff is ineffective and lazy. They don't even apologize for spoiling a great trip. I would not go back to them again as they were even callous to recognizing their costly mistake. I even looked at the book to see if the note had been written to wake me and it was ignored. Go somewhere else until they hire qualified staff.

Pros: The location, the confort, clean, nice big room. the parking. the price.

Cons: the noises and the talking of the people outside the room, is very laud.

Pros: Fantastic! Quiet place for a good night's rest. Excelent location.

Pros: The Hotel keeps the colonial flair I expected from an Hotel in Querétaro. There was enough place for the kids to run around and the hotel is right in the historical center of this beautiful city. The room was quiet and spacious, the service great.

Pros: Breakfast was fine, the staff were helpful ,the room was wonderful and so peaceful .

Pros: Location was amazing to the centro.

Cons: The beds where a little hard.

Pros: Great place great location

Cons: The view

Pros: Everything

Pros: Breakfast!!!! It is the best one in Mexico

Pros: Rooms and service

Pros: Staff is great :) Hand made real corn tortillas on Sunday brunch are just delicious

Cons: Reduce plastic bottles

Pros: Great service and comfortable rooms

Pros: Exellent service and very clean.

Cons: E

Pros: It’s a very clean hotel. Great location because everything it’s nearby.

Cons: I used my Fiesta membership status and there was no great difference between a regular room and the fiesta rewards floor.

Pros: Rooms and service

Pros: I was given an itinerary to follow, so I didn't select this by choice, but it was a fabulous hotel if I had. Comfy bed, great room service menu, a very pleasant night sleep.

Pros: Room size, lobby, hotel facilities

Cons: Restaurant (breakfast, lunch, dinner)

Pros: Cool rooms and great location

Cons: the clean up was at 5pm when I got back to my room it was dirty

Pros: The beds are very comfortable.

Cons: The hotel (Grand Fiesta Americana) didn’t respect the rate that booking.com offered me in the site. When I checked in, the rate from the hotel was higher, so I had to pay more.

Pros: Installations

Cons: Kindness

Pros: Sunday Brunch.

Cons: Parking spots.

Pros: The speed to serve your meal requests

Cons: The heating system was noisy. I had to shut it off

Pros: Everything was good

Cons: That I asked to be called at 2:00 a.m. and never did. Thanks God I woke up on time to leave for the airport. Unfortunately the rooms don't have a clock.