Daily cleaning, installation of cabin HEPA filters on flights to Santiago de Querétaro
United Airlines, Air Canada and American Airlines have waived their change and cancellation fees on flights to Santiago de Querétaro. Confirm policies on booking site.
|Flights from Chicago||3h 53m|
The cheapest airline ticket to Santiago de Querétaro from the United States in the last 72 hours was $102 one-way, and $214 round-trip on the route from Chicago to Santiago de Querétaro. The most popular route is from Atlanta to Santiago de Querétaro and the cheapest ticket found on this route in the last 72 hours was $412 round-trip.
In general from United States, Volaris, Air Canada and United Airlines fly the most to Santiago de Querétaro.
Santiago de Querétaro Airport is 13 miles from the center of Santiago de Querétaro. View on Map.
Santiago de Querétaro is served by Santiago de Querétaro Airport, also commonly referred to as Queretaro. The airport code is QRO.
Most visitors from United States can enter Santiago de Querétaro without restrictions.
Read more about travel restrictions for Santiago de Querétaro
Visitors from United States will need to quarantine for 0 days upon entering Santiago de Querétaro.
Visitors from United States are not required to present a negative COVID-19 PCR test or antigen result upon entering Santiago de Querétaro.
Health Declaration Form
Completed form should be presented upon arrival
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Cons: "Was not able to travel because of the virus, I was suppose to visit my parents"
Pros: "Everything was great thanks!"
Cons: "Nothing really."
Pros: "Crew members gave out extra snacks toward the end of the flight."
Pros: "The plain got to Mexico before time I was traveling premier so the seats were confortable."
Cons: "Normally the crew is really nice .I found this One less attempt . The suitcase didn’t came our first like every time I fly business"
Pros: "Everything on time and comfortable...."
Pros: "Crew was great and the flight was nice other than the one issue."
Cons: "Lady told me my bag was too big and tried to force me to check it. I’ve flown all over the world with this bag and never had a problem. Also when I walked down to the plane, I just walked right in and the bag fit perfectly and nobody said anything. She needs help with how she handles these things."
Pros: "Crew was great"
Cons: "Wi-Fi never worked going both directions. Also the gate was changed twice. The last change was less than 30 mins before departure and I almost missed my flight!"
Cons: "It was delayed 2:30 hr"
Cons: "I have nothing to complaint about Aeromexico is truly a good airline, friendly and. Has good customer service. We were very satisfied with our flight. Thank you"
Pros: "Complimentary food and drink, including one serving of alcohol if desired. Wonderful touch!"
Cons: "I just happened to be in a seat directly in front of the emergency exit, so it did not recline. This was not very comfortable, but understandable. However, there should be an alert about this feature when booking flights."
Cons: "Plane was over 30 min late taking off, despite everyone being on board ready to go on time. Now we landed 21 minutes ago and are sitting on the plane at the gate. Just..sitting. They are offloading 5 people at a time. For 120 people that’s at least 30 min...50+ min on deck post flight before deplani"
Cons: "El día miércoles arribé al aeropuerto Benito Juárez de la Ciudad de Mexico, dónde quise acceder al VIP LOUNGE de Aeroméxico ya que mi ticket lo compré para el servicio Priority y al llegar al Lobby del Lounge me negaron la entrada ya que me dijeron que debía pagar $25 para acceder ahí ya que no contaba con membresía alguna. Me parece una falta de respeto y mal servicio, ya que si uno paga por viajar en Priority es para gozar todos sus beneficios sin costo alguno. Me molesta ya que en la ciudad de Boston estuve en el vip lounge sin costo extra alguno, además tienen personal muy arrogante y clasista dentro del Lounge de la Ciudad de México"
Pros: "They tried to move people with quickly onto the plane"
Cons: "The boarding staff was kinda clueless how to organize the hoard of passengers. The randomly decided what group to board first without properly communicating. That causes the confusion and frustration of the passengers who thought they would board first."
Cons: "Food is baad"
Cons: "Choice of music and movies limited."
Pros: "All of the foreign stewardesses were kind."
Cons: "The Asian stewardess was rude when I had asked for an extra sandwich and peanut pack because my father is 65 and long trips make it hard for him to move."
Pros: "Very comfortable. Good service in general."
Cons: "Limited snacks available throughout the flight, only nuts."
Pros: "Everything was really good"
Cons: "No food, no entertainment"
Pros: "Leaving on time"
Pros: "The cabin crew on this flight were courteous, friendly and professional."
Pros: "I have been disappointed with Aeromexico before, but this time I had a very good experience. The crew was excellent!"
Cons: "I had to pay extra for a seat, to avoid sitting in the middle seat."
Pros: "How they offered food and snacks and drinks crew was friendly"
Cons: "Boarding took a bit long but other than that everything was perfect"
Cons: "Bad service!"
Pros: "Food was good & entertainment with a good movie."
Cons: "Boarding was as always too long and the arrival to Tom Bradley terminal is always a pain in the neck nowadays."
Pros: "I enjoyed the hot dinner with red wine."
Cons: "The flight schedule is unstable. We were in the lounge and didn’t hear any notice of the flight. Almost missed it."
Pros: "The service and food"
Cons: "Some crew had attitude"
Pros: "I was able to get home."
Cons: "Check-in at GDL airport is completely insane! They should have a line for those who have already pre-checked themselves and just need to drop off their luggage."
Pros: "Check in was fast, personnel was very professional."
Pros: "Smooth ride, great staff."
Cons: "Wish there were outlets."
Pros: "Airline overbooked the flight."
Cons: "Airline overbooked the flight"
Pros: "Good service, decent meals. Good to very good beverage service."
Cons: "Changing planes in Mexico requires immigration, screen hassles,. I will fly direct to US next time. Terminal info was very poor. Delayed second flight had no gate info until last minute."
Cons: "The seats"
Pros: "Nothing. We’re not there yet"
Cons: "Everything. AM customer service is beyond horrible and unhelpful."
Pros: "Food service, upgrade, and leg room"
Cons: "The service from the air hostess"
Pros: "Courteous, professional, efficient. Good sense of humor!"
Cons: "they charge 250 dolars for my service dog, even though i had all my dods documentos. its ridiculus. i call customer service and they did not do nothing to help me."
Pros: "The seats were very comfortable and I was able to have a good rest. Very unusual nowadays when flying economy class."
Cons: "The food was plain horrible, and miserable. Shame on the company to dare serve a meal like that! The entertainment screen did not work and nobody responded to my complaint. The crew ( mainly the female part of the team) was unfriendly."
Pros: "Friendly staff, good food. Flight on time."
Cons: "No complaints."
Pros: "Not anything stood out."
Cons: "It was the WORST FOOD I've ever had period. The beer was warm and in short supply. I resorted to drinking to ease the misery of the flight."
Cons: "No vegetarian food even though I requested it! They switched my seat from an aisle to a middle. Not ok! Rude agent at the gate who told me she couldn't help me get a vegetarian dish."
Pros: "1. Food was and drink was decent 2. In flight entertainment was good 3. Crew were friendly and helpful"
Cons: "1. Flight was delayed over an hour due to flight crew arriving late 2. Paid for a premium seat and space was just as cramped as a non premium seat 3. Boarding was a free for all no control by staff for boarding zones.. Also when are airlines ever going to learn to board passengers from the rear to front first? 4. Mexico city landing was terrible, we all felt like the rear of the aircraft was fish tailing"
Cons: "they were terrible...our flight was delayed - for 7 hours at Mexico City airport! They lied to us constantly and were rude and unreliable..."
Cons: "Very irresponsible people, flights never on time. And their customers service sucks"
Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Cons: "No pillows and blankets provided on flight. Flight was extremely cold. No option to book seats upon booking flight."
Pros: "Flight on time and covid Prevention was in place."
Cons: "Failed to provide wheelchairs as requested."
Pros: "I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead."
Cons: "The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good."
Pros: "The crew was amiable. The plane was crowded but clean."
Cons: "The crew was rude, we took off over an hour late, there was no food for sale on board"
Cons: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
Pros: "The crew was so friendly and helpful and nice. Love the whole online entertainment thing that AA does now."
Cons: "There was an awful flight delay and the reschduling options sucked at first. Once that got sorted to my liking, however, everything else was perfect"
Cons: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Cons: "3 hr delay and had to change gates"
Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."
Pros: "Fast boarding"
Cons: "More snack choices"
Cons: "First plane broken, second plane broken, overall 4 hours late, 2 hours of that sitting in a hot plane"
Pros: "The crew was awesome"
Cons: "It was way too hot in the aircraft"
Pros: "Easy, no hassle travel."
Cons: "Stale mini pretzels are not appetizing. There are much better inexpensive alternatives. Yuck."
Pros: "Nothing was better than standard"
Cons: "It felt like the staff had instructoions not to smile not even once. The food was beyond terrible. I’m not asking for hot bread like other airlines do, but at least serve it at room temperature instead of super frozen. Same for the butter. The continental breakfast had nothing continental about it"
Pros: "Very friendly crew"
Pros: "On time and what more can you ask for?"
Cons: "No entertainment options"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "Easy flight"
Cons: "No backseat TV or usb charging outlets"
Pros: "Seats which I choose where very comfortable."
Cons: "Would have like a choice in food severd"
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "Getting home EVENTUALLY"
Cons: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Cons: "Wanted more food. Haha!!"
Cons: "No carbs free meals."
Pros: "Smooth ride, easy security"
Pros: "The boarding process was easy and the crew was great."
Cons: "Other passengers were annoying. One guy was listening to a baseball game on his phone at full volume on the plane during boarding. Another kept hitting the back of my seat playing a game on the entertainment system. And a flight attendant let a guy stay on his phone, while we taxied for takeoff, having the douchiest conversation in history."
Pros: "Friendly flight attendant and arrival earlier than expected"
Cons: "There was nothing not to like. We took off on time, had no turbulence, friendly service and landed early."
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Pros: "It's just like very other airlines."
Pros: "Quick boarding to make up for a late flight arrival."
Pros: "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."
Pros: "Airport expansion"
Cons: "Due to construction traffic is a problem but still manageable"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "wifi was great"
Cons: "Staff behaviour"
Cons: "There was no food offered. The stewardess was not happy to be at work."
Pros: "Staff was wonderful."
Pros: "Arrived. Crew was nice."
Cons: "Seat too small, cramped leg room. Was told there was no space for my carry-on and to check it, but there was plenty of space when I got on plane."
Cons: "The 20 minute wait before we could dock at the gate An annoying air vent making an intermittent noise... Something broken obviously"
Pros: "I prefer this size plane to the other alternatives."
Cons: "No snacks were offered at all."
Pros: "fly was on time"
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."
Cons: "Terrible customer service, multiple flight cancellations"
Cons: "Apparently my seat change did not go through because I was still stuck in the last row near the bathrooms. I must say, the fecal aroma really complemented the on set nausea that was triggered by the turbulence. Every time I thought I was gona drift off to sleep I was rudely awakened by the constant "thwacking" of the bathroom doors. The family next to me was nice enough but they did have a toddler who was very loud and unhappy and the tantrums followed. I have been a server for 14 years and generally can brush annoyances off like this but this was by far the worst flight I have been on."
Cons: "Headphones should be provided in flights"
Cons: "Got cancelled"
Cons: "WiFi was not working"
Pros: "Love United’s service. Nothing to complain about."
Pros: "Having our own device"
Cons: "I kind of miss watching movies on the seat in front of me option instead of just having our own mobile device.. wish the outlet were more reachable and easy to get to."
Cons: "There are hard to reach outlets and no ports to charge a device without a box. Also, no monitors."
Cons: "The boarding process was chaotic and the plane attempted to land once, got about 100 feet from the ground and had to pull up. So we basically landed twice."
Cons: "On time departures"
Pros: "The help"
Cons: "Early boarding in sfo, I had to forget my food."
Cons: "My baggage was lost."
Cons: "Couldn’t get the WiFi to work"
Pros: "One if the bathrooms was closed and a second one had no running water."
Cons: "no vegetarian óption for breakfast"
Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."
Cons: "Lack of space and organization"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Pros: "The direct TV was free on this leg of my trip"
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Cons: "I thought it was ANA but it was United."
Cons: "The gate was so far away. And the AC wasn't working in their terminal"
Cons: "Food was not good"
Cons: "Easy for check-in and on time"
Pros: "The timing."
Cons: "The landing was a little rough."
Cons: "no pre-check line or priority access line through security. There's not even advance warning when you buy a ticket that its anything but business as usual at LAX. They are renovating the lounges too so some are closed with no mention on the website. It's really inexcusable to not mention the state of affairs when considering traveling on the airline"
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "Very good! Very nice and friendly employees!"
Pros: "All of the above"
Pros: "The plane."
Cons: "Travelling with a nine week old: no add on seatbelt (as per QANTAS) for lap sleeping, paid for an extra seat we didn't realize we were buying. The food has not improved in the last decade in contrast to other airlines."
Pros: "Everything was fine"
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "Did not have enough good snacks"
Pros: "Perfect service"
Pros: "They did not care"
Pros: "Price was nice at $142"
Pros: "good movie selection"
Cons: "couldn't reserve seat in advance; told 3 different things when I bought ticket"
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."
Cons: "the airplane is really old! Don't have any amenities."
Cons: "Is ok"
Cons: "No room in the seating, nor in the overhead."
Pros: "Staff was nice and chairs were comfortable"
Cons: "The turbulence"
Pros: "The food."
Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."
Cons: "They oversold the flight and many People had to stay for 2 more days I was lucky to get a seat they sold my ticket to someone else it was like a nightmare"
Pros: "Not much"
Cons: "Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!"
Cons: "Follow the rules "Social Distance" The flight was completely full. People sitting 3 in a row. We felt very unconfortable"
Pros: "I very much dislike the professionalism this company provides to the consumer, never never will I return to use their service"
Cons: "That they would have let my parents actually fly."
Pros: "Good price, cheerful people, direct flight."
Cons: "Not charging extra for everything-- bag, carry on, seat selection, etc."
Cons: "First time flying Volaris, both flights were delayed. The seats were very uncomfortable and overall bad experience."
Pros: "The seats were comfortable"
Cons: "Better training with the crew"
Cons: "There were four gate changes. My husband was in a wheelchair and we were running back-and-forth trying to keep up with the changes. They don’t even give you water on the flight. If there is no food OK. But there should be water. The whole thing reminded me of traveling on a second class bus. Won’t do it again"
Pros: "Crew was wood"
Cons: "Giving food to passengers as it used to be."
Cons: "I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all."
Pros: "short flight, fine seats"
Cons: "no free food or water, but thats a cultural symptom of capitalism."
Cons: "Free snacks and beverages"
Cons: "Everything’s was worse I never use this aerolíne very upset"
Cons: "Check in was super slow. Had to pay for everything"
Pros: "Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico."
Cons: "Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one."
Pros: "Timeliness its great to be on time."
Cons: "The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline"
Pros: "I was able to sleep."
Cons: "They weighed my 2 carry on together, incliding my food for the trip, and they charged me overweight. Which they did not do on the way to Mexico. The trip was not cheap to begin with."
Pros: "The flight attendant and the time of the flights were ok."
Cons: "They can make the seats more comfortable or fix them if they are broken. They can hire more professional employees. My iPad was stolen out of my Carry-on bag after Volaris forced me to check it in with them. When we landed and I collected my bag they forced me to check-in my tablet was gone."
Cons: "Being timely"
Cons: "They need to look after their passengers. For example I was running 10 minutes late from when I found out that they were boarding the flight and none of the people from the checking stands where telling me what I could do or were to go. Especially if they are seeing me struggling with my luggage."
Pros: "Seat was so uncomfortable"
Cons: "Better seat more space"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "The staff were helpful in answering my concerns."
Cons: "A little extra attentiveness goes a long way. My suggestion is offer light snacks and water. It’s a kind welcoming gesture."
Pros: "The service was amazing. The staff were friendly and quick to answer my concerns."
Cons: "Perhaps very light snacks and free water. Just the basics all other extras passengers can pay for themselves, but a light snack and refreshment is a kind welcoming gesture."
Pros: "Flight attendants very helpful with luggage"
Cons: "Flight times changed. If I had not logged into email I would not have realized my flight actually left 45 minutes earlier"
Pros: "This was an on time flight"
Cons: "The seats are not confortable"
Cons: "Not having to walk in the rain to terminal"
Pros: "Nothing to like."
Cons: "Everything could be better."
Cons: "You need more service options . Your flight was cancelled last minute. You could have informed us early."
Cons: "The seats cannot recline and they won't even give a glass of water. I had to pay adittional 60usd for the documented baggage eventhough when I bought the ticket I filtered my search with flights with the documented bag included!!"
Cons: "Very bumpy flight"
Cons: "Gate decision because we had to wait until last minute to announce"
Pros: "La organización para salir en tiempo"
Cons: "Yo viajo seguido por esta aerolínea y por otras también. Y desde hace no mucho tiempo veo que ya no es posible seleccionar tu asiento sin costo ni siquiera cuando el check in está abierto. Esto se me hace ya una exageración de querer obtener utilidades de todo. Es un absurdo, pues todos nos vamos a ir y es una causa de molestia y que me haría pensar a mi y otros muchos en no comprar más con ustedes. Entiendo que quien quiera asegurar su asiento desde mucho tiempo antes pague por este servicio. Pero no al momento de abrir el vuelo. A veces viajamos acompañados y resulta imposible sentarse juntos. En mi opinión y de muchos amigos que viajamos con ustedes esto nos tiene en desagrado y ocasiona que adentro del avión andemos cambiando lugares y retrasar los despegues."
Pros: "crew was friendly"
Cons: "Poor lack of food choices. No video or radio to listen to for 4 hour flight is unusual especially international flight."
Cons: "Seats are large but hard Sell food. Nothing free."
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Pros: "Both ways the trip was good. Fast service on Bajío Airport and back to Tijuana. Wait time was as expected on normal basis but fast service on checking in and out."
Cons: "Like every airport they over charge on snacks and food"
Cons: "I spent 5 hours trying to change my flight for another day and the people at Volaris call center stalled until my time ran out and was within 4 hours of my flight, thus being unable to change it. All this plus the usual: uncomfortable sitting, expensive snacks and mediocre service. Definitely the chepeast way to fly!"
Pros: "that i had a entire row for myself"
Cons: "they dont add the global entry number on your ticket like other airlines, therefore you cant get TSA pre check. The flight was delayed around 40 mins. When we got there, the bags took 30 mins to come out. There was a huge fight in the baggage claim from the flight before from NY. They wouldnt get their baggage and we were stalled."
Pros: "Attentive, respectful, and on time! This airline has treated me very well."
Cons: "Flight Network never booked my ticket, you need to remove them"
Pros: "Fast, efficient flight. Clean plane. Easy deplaning. Great Oaxaca airport and baggage delivery.."
Cons: "absolutly awful Mexico City checkin experience. No English help in any way. No English speakers or signs. Couldn’t check bags but no idea why. They didn’t like our boarding passes. Sent us to many different lines who had no idea what to do with us. Check in agents completely unhelpful and disinterested. Also ignorant. They had to keep calling supervisors over to help. (They need training and there should be someone there to help non Spanish speakers) Never told us the gate. We had to keep finding passengers to tell us where to go. Gate kept changing. Written gate on overhead screens different than where we were supposed to go and then changed twice. Flight late but all the info at the gate said in time."
Pros: "The employees were professional and the flight was smooth."
Cons: "The sandwich we bought was cold and dry"
Cons: "We had to pay $150 I’m extra charges for our luggage and carry-on."
Pros: "I did not get a reservation number when the flight was booked. I was not allowed on the plane. Randy"
Cons: "Refund or credit"
Pros: "Left on time and arrived early."
Cons: "Was not offered water or snacks. Good thing i brought my own."
Pros: "Everything was ok."
Cons: "Delay in boarding not well organized"
Pros: "Plane loaded quickly in part because they don’t use boarding groups and because they strictly enforced carryon bag and size limits. Those with carryons approaching size limits were checked separately while others continued to board."
Cons: "No complimentary snack and beverage service."
Pros: "Seat super uncomfortable and no leg room"
Cons: "The airplane just seem dirty and disgusting"
Cons: "Check-in process and seats comfort"
Cons: "Water can still be free, I mean I know it’s a budget airline, but water?"
Pros: "I had a goos seat the crew was courteugus/"
Cons: "The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive."
Cons: "To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all."
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Pros: "Very friendly and welcoming crew."
Cons: "Service was great!"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Pros: "Easy flight. Great Crew."
Cons: "No reclining seats very little leg room"
Cons: "We were 7 hours delayed with no explanation and the airline was terrible."
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Cons: "Terrible turbulence and very uncomfortable seats"
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Pros: "Airplane was clean, crew was attentive and made for a peaceful ride."
Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."
Cons: "In your email, can you include what door I enter at the airport terminal 1? It was a bit difficult to find the ticketing area"
Cons: "Leaving on time would have been better"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Pros: "Flight itself."
Cons: "Boarding an off boarding"
Cons: "Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass."
Cons: "seats don't even recline"
Cons: "Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things"
Pros: "on time"
Cons: "the overcharged me for a mistake in the name, so insulting."
Cons: "Mex AirPort ,"
Cons: "The flight was over 6 hrs late I arrived in the middle of the night... Never again!!"
Cons: "We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!"
Cons: "My flight was delayed, and I missed all the other flights."
Pros: "Almost 4 hrs of delay"
Pros: "The plane was newer and clean"
Cons: "It was warm on the fight, it would had been better if the air conditioning was turned on the entire duration of the flight."
Pros: "It was above my expectations"
Cons: "They made annousments only in Spanish while boarding"
Cons: "One check in booth for 170 passengers. Pathetic."
Cons: "Kept us 50 mins on tarmac without any explication"
Cons: "So late"
Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"
Cons: "Not good organization while boarding, too much turbulence, very uncomfortable seats"
Pros: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Cons: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Pros: "The plane was clean and fresh and the snack options were great"
Cons: "Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud."
Cons: "We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good"
Pros: "Very much on time nice crew and in land excellent people"
Cons: "It was delayed by an hour"
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Cons: "The crew to check in at the airport were not helpful at all. They charge me and my family to print our tickets for us. That’s ridiculous, and an extra $50 per bag. I will never fly with volaris again."
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Pros: "Very helpful staff !!"
Cons: "Airline overselling tickets didn’t get a seat for me my wife had to travel alone and offered me a flight for the next day"
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Pros: "ok time , good plane"
Cons: "you could AT LEAST offer a bottle of waterFREE!!!"
Cons: "Departure ñate without information"
Pros: "on time"
Cons: "they charge for baggage and food"
Airlines flying to Santiago de Querétaro have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Santiago de Querétaro
Masks required on board, masks provided on flights to Santiago de Querétaro
Social distancing seating
Middle seats unavailable to book on flights to Santiago de Querétaro
Testing for antibodies, testing for symptoms for flights to Santiago de Querétaro
Waiving of change fees. Search flexible flights to Santiago de Querétaro