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Media and entertainment
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I loved easy checkin, beautiful lobby, pool on roof, location, and great service. Better could have been the rooms need to be modernized especially furniture and bathroom is old.
Pros. The bedding super comfortable, fluffy and perfect quality. We were overwhelmed with the staff hospitality, from the bell person( Elias) to the reception( Ivan), room service, the pool attendant. Everyone went above and beyond. My daughter and I commented on our flight back about how our last day in Santo Domingo was outstanding due to the courtesy from the staff at the Sheraton.
Cons. Not a thing. Service above and beyond expectation.
Pros. The Service is Excellent!
Pros. I have stayed at many hotels and resorts around the world. This place from the start treats you like you like you are the only one in the room :). The staff is very friendly and helpful. The food was great especially the pasta and shrimp, the salmon wasn’t as fresh as I like but still it was good. The facilities were 4/5 and were state of the art. With the Sheraton club ithe benefits are so worth it. The staff can guide you to places you would like to visit. With google translate outside you should be ok as well. I do not speak much Spanish but the staff spoke English well enough for us to communicate
Pros. The room was spacious and the lobby and restaurants were very nice. Casino next door was unexpected surprise, which my parents loved.
Cons. The only thing was the location isn't as close to colonial zone, but not much they can do about that
Pros. The view was outstanding and the staff were very attentive. The facility was nice, but there were a few issues with the conference rooms, electricity and water issues.
Cons. The rooms were just ok. The decor is very basic and one of my colleagues complained that she felt a bit claustrophobic in her room. We tried to hook up the computer to the tv via a cord-- and the hotel only has one remote control (for the entire hotel) that changes the inputs on the tv. The prices for the buffets/food were ridiculous. $35 for lunch plus 28% in taxes. This includes the 18% ITBIS and does not include tip.
Pros. Good service Location is close to historic center
Cons. Room was some short Taxi from/to airport is $40 (30 minutes)
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the Sheraton Santo Domingo Hotel?
The high season at the Sheraton Santo Domingo Hotel is in February, offering a great time to enjoy the hotel's fantastic pool area and beach access. However, the low season in August can also be a good time to visit for those seeking quieter surroundings and more affordable rates.
How is the quality of the beds at the Sheraton Santo Domingo Hotel?
Guests have consistently praised the hotel for its comfortable beds, ensuring a good night's sleep during their stay. The hotel's spacious and clean rooms provide a relaxing environment for a restful experience.
Is parking available at the Sheraton Santo Domingo Hotel?
The hotel offers free parking and valet parking, providing convenient options for guests who are driving. This amenity has been appreciated by many visitors for its accessibility and ease of use.
How is the food quality at the Sheraton Santo Domingo Hotel?
Many guests have enjoyed the great food offerings at the hotel, particularly the breakfast buffet and the hotel bar. The restaurant's quality and the friendly breakfast room staff have been highlighted as positive aspects of the dining experience.
What can guests expect from the customer service at the Sheraton Santo Domingo Hotel?
The hotel's staff has been consistently praised for being very friendly, helpful, and exceptional, ensuring that guests feel at home during their stay. However, some guests have expressed concerns about the check-in process, which the hotel can consider improving.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Consider Low Season Travel
August is mentioned as the low season, which could be a great time to visit for those looking for a quieter experience and potentially lower rates.
Explore Nearby Attractions
The hotel is conveniently located near various attractions such as El Obelisco Macho, Palacio de Bellas Artes Freddy Beras Goico, and Mercado Modelo, making it an ideal base for sightseeing.
Check Room Amenities
Some guests reported issues with the air conditioning in specific rooms, so it may be beneficial to inquire about this when booking.
Take Advantage of the Hotel Services
The hotel offers a range of services including car rental, tour desk, and private check-in/check-out, which can enhance the overall guest experience.
Be Mindful of Extra Charges
Some guests mentioned unexpected additional charges for items from the hotel store, so it's advisable to clarify any potential extra costs before making purchases.
Enjoy the Breakfast
Multiple guests praised the breakfast, highlighting the variety and quality of the food, making it a great way to start the day.
Consider High Season Travel
February is noted as the high season, so travelers planning to visit during this time should book in advance and be prepared for potentially higher rates.
Visit the Pool Area
While the pool area was under repair during some stays, it's worth checking the status as it offers a relaxing space with a view.
Engage with the Staff
Many guests appreciated the friendly and helpful staff, with specific mentions of individual staff members who went above and beyond to enhance their stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | June |
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High season | November |
Average price (weeknight) | $159 |
Average price (weekend night) | $159 |
Sheraton Santo Domingo Hotel is located at 365 George Washington Avenue in Gazcue, 2.6 miles from the center of Santo Domingo. El Obelisco Macho is the closest landmark to Sheraton Santo Domingo Hotel.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Sheraton Santo Domingo Hotel.
Yes, Sheraton Santo Domingo Hotel offers free Wi-Fi.
Yes, Sheraton Santo Domingo Hotel offers free parking.
Sheraton Santo Domingo Hotel is 9.5 miles from Santo Domingo Dr. Joaquin Balaguer. Sheraton Santo Domingo Hotel is 15.1 miles from Santo Domingo Las Americas.
Yes, Sheraton Santo Domingo Hotel has a pool onsite.
KAYAK scours the web for all room deals available at Sheraton Santo Domingo Hotel in Santo Domingo and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Sheraton Santo Domingo Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Sheraton Santo Domingo Hotel.