I loved easy checkin, beautiful lobby, pool on roof, location, and great service. Better could have been the rooms need to be modernized especially furniture and bathroom is old.
4 stars
Sheraton Santo Domingo Hotel
365 George Washington Avenue, Santo Domingo, Dominican Republic
Santo Domingo, Dominican Republic
See location+1 809 221 6666Photos of Sheraton Santo Domingo Hotel
Overview
Sheraton Santo Domingo hotel is a hotel for business travelers, vacationing families and adventure seekers alike. Our Caribbean hotel in Santo Domingo is ideally settled along one of the main avenues in the city and at El Malecón, just a few minutes away from Santo Domingo's most popular restaurants and nightclubs as well as walking distance to the historic destinations in Zona Colonial. Also near the financial District Center and 27 KM distance to the SDQ Inter Airport. Check in to your room, where amenities such as coffee makers, ample workstations, flat-panel TVs and luxurious bedding await your arrival. Step out onto your quarter's private balcony to admire stunning views while the ocean breeze warmly welcomes you. With our hotel's dynamic dining options, you can let your taste buds explore the vibrant flavors of the Dominican Republic while sipping on a handcrafted cocktail and lounging by our resort-style pool. Whether you plan on sunbathing or deal making, we will enrich your Caribbean getaway.
Latest deals for Sheraton Santo Domingo Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sheraton Santo Domingo Hotel
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free parking
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
General
- Executive lounge access
- Pool view
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Solarium
- Soundproof rooms
- Telephone
- Carpeted
- City view
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
- Dining area
- Dining table
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Steam room
- Pool bar
- Sauna
Bathroom
- Bathrobe
- Private bathroom
- Shower
- Additional bathroom
- Bathtub
- Toilet
- Toilet paper
Basics
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Shampoo
- Adapter
- Body soap
- Conditioner
Outdoor
- Outdoor dining area
- Outdoor furniture
- Garden
- Terrace/Patio
- Grill
- Balcony
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- Shared lounge/TV area
Accessibility and suitability
- Hypoallergenic
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
- Wardrobe or closet
Things to do
- Gift shop
- Beach access
- Casino
- Beauty salon
Parking and transportation
- Free parking
- Private parking
- Valet parking
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Sheraton Santo Domingo Hotel
8.4
Very good
797 verified ratings
Wonderful
406
Very good
132
Good
108
Okay
57
Fair
30
Mediocre
21
Poor
43
Summary of reviews
Guests say
Guests praised the hotel for its excellent service, friendly and attentive staff, and great location near attractions. Cleanliness was also highlighted positively, especially in the rooms. However, some guests raised concerns about the value for money, particularly regarding unexpected charges and issues with amenities like the minibar. Overall, the hospitality and atmosphere were well-received, making for a pleasant stay despite a few drawbacks.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.3 out of 10
220 reviews
8.6 out of 10
60 reviews
8 out of 10
2 reviews
9.3 out of 10
7 reviews
All reviews
Pros (+) The bedding super comfortable, fluffy and perfect quality. We were overwhelmed with the staff hospitality, from the bell person( Elias) to the reception( Ivan), room service, the pool attendant. Everyone went above and beyond. My daughter and I commented on our flight back about how our last day in Santo Domingo was outstanding due to the courtesy from the staff at the Sheraton.
Cons (-) Not a thing. Service above and beyond expectation.
Pros (+) The Service is Excellent!
Pros (+) I have stayed at many hotels and resorts around the world. This place from the start treats you like you like you are the only one in the room :). The staff is very friendly and helpful. The food was great especially the pasta and shrimp, the salmon wasn’t as fresh as I like but still it was good. The facilities were 4/5 and were state of the art. With the Sheraton club ithe benefits are so worth ...
Read more
Pros (+) The room was spacious and the lobby and restaurants were very nice. Casino next door was unexpected surprise, which my parents loved.
Cons (-) The only thing was the location isn't as close to colonial zone, but not much they can do about that
Pros (+) The view was outstanding and the staff were very attentive. The facility was nice, but there were a few issues with the conference rooms, electricity and water issues.
Cons (-) The rooms were just ok. The decor is very basic and one of my colleagues complained that she felt a bit claustrophobic in her room. We tried to hook up the computer to the tv via a cord-- and the hotel only has one remote control (for the entire hotel) that changes the inputs on the tv. The prices for the buffets/food were ridiculous. $35 for lunch plus 28% in taxes. This includes the 18% ITBIS an...
Read more
Pros (+) Good service Location is close to historic center
Cons (-) Room was some short Taxi from/to airport is $40 (30 minutes)
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the Sheraton Santo Domingo Hotel?
The high season at the Sheraton Santo Domingo Hotel is in February, offering a great time to enjoy the hotel's fantastic pool area and beach access. However, the low season in August can also be a good time to visit for those seeking quieter surroundings and more affordable rates.
How is the quality of the beds at the Sheraton Santo Domingo Hotel?
Guests have consistently praised the hotel for its comfortable beds, ensuring a good night's sleep during their stay. The hotel's spacious and clean rooms provide a relaxing environment for a restful experience.
Is parking available at the Sheraton Santo Domingo Hotel?
The hotel offers free parking and valet parking, providing convenient options for guests who are driving. This amenity has been appreciated by many visitors for its accessibility and ease of use.
How is the food quality at the Sheraton Santo Domingo Hotel?
Many guests have enjoyed the great food offerings at the hotel, particularly the breakfast buffet and the hotel bar. The restaurant's quality and the friendly breakfast room staff have been highlighted as positive aspects of the dining experience.
What can guests expect from the customer service at the Sheraton Santo Domingo Hotel?
The hotel's staff has been consistently praised for being very friendly, helpful, and exceptional, ensuring that guests feel at home during their stay. However, some guests have expressed concerns about the check-in process, which the hotel can consider improving.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Consider Low Season Travel
August is mentioned as the low season, which could be a great time to visit for those looking for a quieter experience and potentially lower rates.
Explore Nearby Attractions
The hotel is conveniently located near various attractions such as El Obelisco Macho, Palacio de Bellas Artes Freddy Beras Goico, and Mercado Modelo, making it an ideal base for sightseeing.
Check Room Amenities
Some guests reported issues with the air conditioning in specific rooms, so it may be beneficial to inquire about this when booking.
Take Advantage of the Hotel Services
The hotel offers a range of services including car rental, tour desk, and private check-in/check-out, which can enhance the overall guest experience.
Be Mindful of Extra Charges
Some guests mentioned unexpected additional charges for items from the hotel store, so it's advisable to clarify any potential extra costs before making purchases.
Enjoy the Breakfast
Multiple guests praised the breakfast, highlighting the variety and quality of the food, making it a great way to start the day.
Consider High Season Travel
February is noted as the high season, so travelers planning to visit during this time should book in advance and be prepared for potentially higher rates.
Visit the Pool Area
While the pool area was under repair during some stays, it's worth checking the status as it offers a relaxing space with a view.
Engage with the Staff
Many guests appreciated the friendly and helpful staff, with specific mentions of individual staff members who went above and beyond to enhance their stay.
Location
365 George Washington Avenue, Santo Domingo
What's nearby
- La Puerta del Conde0.7 mi
- Malecon Center0.8 mi
- Monasterio de San Francisco1 mi
- Convento de los Dominicos1 mi
- Teatro Nacional1.1 mi
- Port of Santo Domingo1.1 mi
- Catedral Primada de América1.2 mi
- Chu Chu Colonial1.2 mi
- Fortaleza Ozama1.3 mi
- Panteón de la Patria1.3 mi
- Museo de las Casas Reales1.3 mi
- Alcazar de Colon1.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Santo Domingo Hotel
Low season | February |
|---|---|
High season | November |
Average price (weeknight) | $144 |
Average price (weekend night) | $140 |
When to book a room at Sheraton Santo Domingo Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sheraton Santo Domingo Hotel
FAQs when booking at Sheraton Santo Domingo Hotel
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Santo DomingoGood to know
Value for money | 7.7 |
|---|---|
Distance to city center | 2.6 mi |
Nearest Airport | Santo Domingo Dr. Joaquin Balaguer |
Distance to airport | 9.5 mi |
Everything you need to know for your stay in Santo Domingo
Complete your trip
Popular destinations