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the staff are really excellent. One of the best managed hotels I've stayed in , and I've stayed all over the world. Facilities are absolutely superb well designed, well maintained. the gardens are a feature. no
the rock bar and pets for my baby!!! Excellent ideas The blockage lift access to rock bar due to wedding ceremony
Enjoyed the holiday on the beach as well as the brilliant swiming pools for entire three days. Especially, I was deeply impressed by the pool which is beside the sea with a gogeous and whole view of Indian Ocean. Of course it would be great if the hotel will be able to provide more and more attractive promotion, such as beneficial room rate, free room upgrade....
i love it, will come again
The ground facilities were fantastic (pools, bars etc), food was also really good. Rock Bar is amazing at sunset! Room faciities are a little dated, even with an upgrade which we recieved. You are paying for the resort facilities. The resort is fairly remote from any other location for shopping or eating, would be nice if the resort ran shuttles other than just Kuta.
Comfortable, friendly nothing
Strongly recommend to visit Bar on the Rock. Amazing! Grill Restaurant is good as well. Cleanliness is clearly below 5 stars hotel standard. Location is not the best one - you are pretty isolated in this hotel.
Everything was prefect and highly recommend an one-bedroom ocean view villa, however, the rock bar and the ocean pool are gogerous, you can see the whole indian ocean as well as the food in the atmospheric restaurants. Staff are professional and good services! Spa is a must there, I was lucky made at the limited ocean view spa room. We will come back again and stay with Ayana. I think the buffet breakfast at Padi was bit pricy becuase the food was really average and I didnt actually eat. I recommend to pay the same price for Dava where you can stay quiet and enjoy your good breakfast.
The breakfast is great and the staff are lovely - they were happy to change my room for me. If you are looking for a wedding venue, the hotel has beautiful pavilions and superb landscaping to create a dream setting. If you want a resort hotel in the sun that happens to be in Bali and where you'll be pampered, this is the place, but be aware that extras cost extra. If you want to actually experience Bali, think twice. It is an isolated, self-contained resort. Saying it is in Jimbaran Bay is deceptive - Jimbaran is 7 or 8 km away - if you want the famous "eating on the beach" experience, you'll need a taxi. There is a shuttle service, but it is to Kuta - the very place I wanted to avoid on my trip round Bali. Fortunately this was my last stop so I'd seen the real Bali already. You have to take their shuttle to their private beach - it is in the next bay and there are 160 steps down to the beach itself. Internet access is expensive. The standard rooms are generic American hotel style - nothing "Balinese" about them. Some have connecting doors which are not soundproof - mine was so bad I asked to be moved. The marble hallways create more noise.
good services and very comfort the price is expensive
Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
The hotel was clean and comfortable for the most part. The room had the AC going and was nice and cool when we first stepped in. Security for the hotel were friendly and nice. We were only given one keycard so if one of us wanted to leave it was near impossible for the second one to stay. The towel rack in the bathroom broke down the first 30 minutes of getting into the room. When I called the front desk to confirm I wasn't going to be charged for the damage that had nothing to do with me, they refused to admit it wasn't my doing and simply stated they would send someone do to check it out. It took 2 days and me calling and going to the front desk 3 desperate times to finally get someone to come down to take a look at eh damage. WHAT A WASTE OF MY TIME. Basically, the front desk was completely unhelpful. Also located in a really touristy area. You can't step two seconds outside without having some chase after you to buy their Products/ use their cab service. So annoying.
The location was good. There was a Starbucks downstairs. The pool was nice. First the staff couldn't find my reservation and made me wait and hour in the lobby. then the wifi didn't work the whole trip. The walls were paper thin. The room showed significant wear and tear. The drinks were expensive and watered down. If I could do it again i'd pay a few extra bucks to go somewhere nicer. This hotel is just for australian children looking to party.
We enjoyed staying at the Santrian club area, just great,in fact we enjoyed our stay full stop. Nothing
the seeside that every morning people put there towel on the chairs and went than away the most of the day so other people had now chair
The garden where the hotel was situated was so nice and beautiful, the pools and rooms also. There was almost nothing to do in the evening.
My husband and I loved our stay at the Puri Santrian and hope to book a return trip in 2011. Everything was excellent - staff, room, pools, spa, food etc. etc. No comment.
Greenery and the hotel setting was beautiful, friendly and accomodating staff The room cleaning service was very minimal, for example complimentary fruit was left sitting in the room for days after it had gone off and we had to place it outside the room ourselves for it to be taken
Our stay was great , the villa staff were fantastic they catered for our every need. the villas are close to everything which was great for our five teenage children Master bed very hard
The excellent villa, the friendly staff, especially the delightful lady who looked after our room, the private swimming pool. And the security guard who was always welcoming and interested in us. In the villas - there was not a great deal of space for sunbathing. Samur beach was dirty. Not a direct concern of the villas, but it is a deterrent for future visits.
Our own pool. The size of the villa. Even though it said "2 minutes walk to beach" we actually had to walk more than 15 to get there...
My family and I really enjoyed my stay at emerald villas. The place is luxurious and the staff is friendly and helpful. I like that there is a washing machine and dryer in my villa and a helper to help us. I wish however that both the tv in the villa are working. The staff should have replaced the tv that is not working in the living room with another one instead of taking the one tv that is working in one if the bedroom to replace it so we ended up with only one working tv instead of two.
Loved every minute, was relaxing, comfortable & exactly what was hoping for, would definitely return.
The location,security,foods and the surrounding area near by. A lot of mosquito!
I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain
lack of warmness from staffs, more cordination between restorant and reception is required, found mosquitoes in bathroom.
Kuta Paradiso Hotel is a lovley hotel, great entrance, great pool and great service but the rooms could of been beter although very clean.
Hotel staff are helpful and friendly. They fulfill your request within a few minutes. Security is good and it's quite safe to stay in Bali. Hotel should not be 5 star hotel. It's too old and facilities are not good
Swimming pools were great. Very pleasant gardens and layout, quiet and restful. Great beach location.
Was very relaxing and had good service Breakfast could be improved
Cannot praise this hotel enough. Totally beautifull, lovely well thought out grounds, fabulous staff, our deluxe bungalow was great-and the price incredible! Would definatley recommend. Internet charges at the hotel were really expensive-but thee is a bout a million internet cafes within 5 minutes walking, so it wasnt a great problem, just slightly annoying they were so greedy with it (10000 ruppee a minute, the much quicker one round the corner was 6000 for 15 minutes.
Room, although not renovated yet, was very spacious and clean.Location at the beach , pools very beautiful. The information on travel, e.g our intent to go to Lombok - information was confusing, depending who wanted to make money on our trip (not the quickest way was offered, but taxi ride)
Tranquil relaxed atmoshpere, beachside resort. Spacious rooms, great service ,excellent breakfast and location for restuarants and shopping.The grounds/gardens/swimming pools lovely.
We stayed in Village 2 and loved the serenity and peacefulness. We also appreciated how convenient the location was too. We had no complaints.
The location was great! Didn't seem to be worth the cost!
Location adjacent to beach, layout of the complex, pools in the gardens etc. Food was not particularly high standard.
Loved the hotel, but need to keep smokers seperate at breakfeast time, everyone smokes and spoils the morning beauty of the suroundings see above,
Great beachfront hotel close to restaurants, Stayed in Village II Club Room. Attendant was excellent, complimentary cocktails a great way to meet others and the Village II pool area was peaceful and relaxing. Little disappointed on arrival, found Village II sun lounges and day beds had quite a lot of dirty marks and the pool towels were quite stained, also our rooms shower was mouldy. Enjoyed the Village II environment, it wouldn't take much for them to fix these small problems and then this place would be unbeatable for value and quality..
friendliness of staff, breakfast last day, when hotel was fully booked, there are not enough chairs for all guests to be around the pool or at the beach
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
Beach and central location Small bath room
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
Good swimming pool for kids Poor service at the restaurant, took a long time before the drinks were served and instead of the ordered fresh juice, they served canned juice.
Nice suites with spacious rooms for the price we've paid. Also, the staff are friendly, helpful and responsive to our request. A lot of activities for kids. The breakfast buffet promotion is good value for money. The toilets do not have windows.
Had a fabulous stay would stay with them again none
Family friendly. Activities for kids. Great breakfast. Suites very big, comfortable, cool. Slow service in restaurant for dinner.
Very good for family travellers, plenty activities for children. Staff very helpfully.
Great having its own slippery slide and pool attendant @ the pools. would have been nice if we had the option of a balcony as we are smokers with children.
I like the facilities in the room and the cleanliness. Overall the hotel is clean and the staff are helpful. The only thing that I don't like is the location which is on a main street with few shops around. We need to take shuttle from the hotel every time we want to go out and the last shuttle is 6 pm.
Good kids club facilities, good swimming pool and water slide for the children, staff very friendly and helpful. The plaza suites is a bit tired, kitchen and bathrooms really need refurbishment, and some of the facilities need updating such as basketball hoops, water volleyball net etc.
The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again
Rooftop was nice, it is just next to the beach, central. The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.
That we got a better room than we booked, because the room we booked was not available when we arrived.
very handy to the beach and shops, and good they provide the shuttle bus to the beach club stuffs they are not offen smile and the towels not clean at all. also u have to tell them to clean your room otherwise u dont know when they will go to do it.
comfort ++ / nice hotel
Location right in Sanur, next to many restaurants Not having Internet access in the rooms is a turn-down. Internet access exists in the lobby area, but the lobby has no A/C nor natural ventilation.
It was close to shopping, a short walk to the beach. Breckfast was fine. The bathrooms are a little bit worn out. Could you a fresh facelift.
The garden setting was nice, food was good tho breakfast options were limited. The bed was comfy and it was very quiet at night.
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
the music, the food, the pool the rooms and the bathrooms
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
The location of the hotel is good, the staffs are very friendly. The television is very small.
The staffs are very friendly & helpful na
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel