Sans Boutique Hotel & Suites

The internet kept going out and had coffee area but no coffee

Honestly I like that every time we left and came back no matter where we went I got the same parking space because it was no one there and if there was anyone there I didn't see any other cars and it was a convenient location and that's about it the front desk lady who checked the saying in the beginning she was really nice the lady who sing like she owned the place she was okay but seem like I should have been complaining about a broken toilet in a filthy room it was filthy someone left their Red Bull can in there the Bed Head stains on it my daughter lifter duvet cover up the sheets were dirty with brown stains and then we go down to complain they're like oh we gave you the wrong room they weren't finished cleaning that room you were just trying to do you a favor by giving you the bigger room which is a sweet so they need to do better.

So looks are deceiving 1st room was a suite bigger for our needs but filthy and the toilet was broken and when I went down to complain about the issues in the first room they made me feel like I should have been grateful because I had a bigger room. We slept in our clothes on the bed. I was wondering why the hotel seem empty. The whole experience was awful but it had to be better than the experience we would have had at the Howard Johnson by Wyndham breakfast was included there was gnats there was cereal no milk a waffle water down it was just awful experience honestly I knew I was going to write a review just because of the experience we had I actually went out the next day to the Dollar Tree and bought cleaning supplies trash bags and clean the bathroom because the bathroom was filthy the toilet seats needs to be changed the toilet seats were filthy and nasty and disgusting I literally scrub the floors even though we didn't walk on it bare feet. I was informed I need to look at the rooms before I try to stay in them never had an issue with booking.com before this is the first time I ever had an issue with what I saw on the website but I can say this booking.com rectify the situation from the first hotel and I was able to book this hotel and even though we had a bad experience the people seem to be friendly and nice but they need to do better and take better care of the place we paid money for a service we expect a decent stay. You know when you go out of town and you stay at a hotel you at least want a decent refrigerator the refrigerator didn't get cold it was just a lot of issues some people don't pay attention to the little things but when you're used to different environment he pay attention to the big things yells at you. I had two small kids with us we were looking forward to the breakfast that was including at least cereal but how do you serve cereal with no milk and then gnats flying around everywhere.

Nothing

Everything

Furniture was broken and not cleaned.The refrigerator made loud noises all night. The carpet was dirty, the sink in the bathroom leaked and the knob came off the sink faucet. It was obvious the owners do not care about customers. The room shower not have been available. One receptionist was doing checking in, phones and laundry due to staff being out with flu.