Pros: The ease of the rental. The rental agent at the desk (Kenya M.) was the brightest, bubbliest agent and is an excellent representative of Alamo. The vehicle was clean and road worthy. I really enjoyed driving it. I will use Alamo again.
Dec 6 2015
Okay for the price, but a few minor glitches
Pros: Car was clean
Cons: Car didn't have a USB port, so I couldn't plug in my phone to charge.
The agents were also required to me to give them an address of where I was staying. Normally that would've been fine since I usually stay in hotels, but I was staying at a friend's house. It is inappropriate to require me to give the address of someone who is not responsible for the car or the reservation - that would be giving a company someone's PII. I know that Alamo had instances of people stealing their cars, but they had my credit card information, home address, and my drivers license information. That should be plenty of information for a company.
Dec 18 2015
Alamo rents car 12/16/15
Pros: The price was awesome!!!!!
Cons: The customer service at the Alamo desk leaves a lot to be desired; this is NOT common for this company.
I was given a Kia Optima. These cars do not drive well at all. This is my second Optima and I will not drive one again.
Dec 22 2015
Pros: SO HAPPY WITH THE SERVICE CAR GPS THANK YOU I WILL CONTINUE TO USE ALAMO EXCELLENT SERVICE
Dec 22 2015
Pros: Great value for the vehicle we got!
Dec 28 2015
Pros: Everything was good
Jan 2 2016
Cons: Everything went wrong, and the customer service was atrocious. Waited well over an hour and they still gave me the wrong car (but insisted on charging me for the nicer car I had originally reserved).
Jan 3 2016
Clarity and full disclosure appreciated
Pros: Complimentary upgrade, comfortable car
Cons: We needed a one way rental to the Jax airport.mthe Alamo representative offered to gas refill at a low price per gallon. We told her we were only driving two hours but she did not clarify that we would be paint for a fill tank of gas. It was clear we would only need a quarter tank for the two hour drive. We were charged over $40 in fuel for a full tank which brought our total to $120 for a one day rental.
Mar 6 2016
Happy in Savannah
Pros: It was very easy to pickup and drop of the car.It was a reasonable price, and It was a full size.It was a good experience.
Cons: They tried to up-sell us on a dozen extra services and neglected to mention the cost of those services. To make us buy their gasoline service, they lied about the price of gas outside the airport.
The bill ended up costing $70 more than I was quoted, and they were unable to explain some of the fees that appeared on the bill.
Jun 9 2017
Pros: The gentleman at the desk, Kevin, was excellent!
Cons: Only one person working, and big group in front of us. Expected though, at a discount rental co.
Oct 20 2015
Poor Service overalll
Pros: That there was a rental
Cons: They told me my car wasn't available for two hours then said they had a car available but made me pay for it. I reserved my car days ahead of time. Ridiculous.
Oct 30 2015
Car was fine; service was difficult
Pros: Price was perfect. Car was clean and well maintained.
Cons: When I went to rent, they expected me to have proof of address other than my license. Who carries around a utility bill with them? Particularly when they are flying. I was able to finally show them something online that was "acceptable," but they made me feel like they were doing me a favor by letting me use it. Nothing in the reservation process or on the Payless website says anything about needing to have more than one source of address verification.
Nov 23 2015
Did not get a car, they were out of what we needed
Cons: I thought it is poor customer service to not have a car when we reserved it over a month ahead.
Apr 18 2016
Rude manager in Savannah. Worst customer service e
Apr 18 2016
The Ford Focus
Pros: The car itself was a great little car. I would even consider shopping for one when my current lease is up.
Cons: I had to wait about an hour for them to get me a car that I had reserved. I understand the weekend was crowded with golf tournaments in Hilton Head, but if you reserve a car, it should be there for you. I did not like the fact that the previous renters had smoked in the car and my wife got a headache as a result. And being charged for a full tank of gas when the tank had 1/3 of a tank left was not agreeable. Next time, I will fill the tank and be done with the extra fees the industry tacks on to a bill in an effort to make FREE money.
Apr 28 2016
Cons: Reserved the car days ahead of time. When i showed up the man at the desk said bluntly "We dont have any economy cars in our fleet." I responded that i had made a reservation. "He repeated bluntly "we dont have any economy cars in our fleet, we overbooked." So I asked if he could give me a different car at the same rate and he responded very rudely "I'm not giving you anything." Guy was just plain rude and has no business working in the service industry in any form. So i went to the next rental booth over and was greeted with a smile and helped on my way. Good job overbooking. What exactly is a reservation for anyway Payless? Negative stars
Jun 2 2016
Goog Payless experience
Pros: At Savannah airport, rental office is in airport and you can just walk to cars. Nobody else in line when we arrived so everything was quick and efficient.
Jun 18 2016
No cars available when we arrived 9pm Savannah air
Cons: We were told that there were no cars available (we had a reservation!!). Perhaps no cars would be available for 1.5 hours (that would make it 10:30pm). Referred us to Hertz where we were able to get a car, but of course for more money than our Payless reservation.
Cons: Long lines and not enough staff at pick up.Also discrepancy with mileage at drop off put me back in line at drop off too .
Oct 25 2017
Poor pick up and drop off experience
Pros: Ease of exiting airpirt
Cons: Lack of quality customer service
Nov 21 2015
Budget needs a faster check in and check out proc
Pros: The car was a nice new car and very comfortable.
Cons: We had to wait in long lines to both pick up and drop off the car. Once we signed in and were assigned a car we were then told we had to wait for the car to arrive. We waited another 20 minutes before the car was made available to us. Then when we went out to get the car we were given the wrong car. After we loaded our luggage, we realized the key would not start the car. We then had to go back to the outside attendant and explain that the key did not work. The attendants then figured out that they had given us the wrong car. We then transferred out luggage. The entire process took us close to an hour.
Nov 22 2015
Cons: Poor customer service
Dec 7 2015
Pros: Helpful, flexible, great car, friendly staff, clean cae
Cons: Color red a bit bright, but easy to find in a parking lot
Jan 1 2016
Cons: They had no cars to rent even though many people had made their res months in advance
Feb 25 2016
Pros: Customer service was excellent
Cons: Vehicle return directions at Savannah GA International Airport were not clear
Mar 8 2016
Cons: Took me 45 mins to return the car
Mar 12 2016
Pros: Service was quick and friendly
Cons: Everything was great!
Apr 30 2016
Cons: we complained about car and they basically said tough.
Cons: No one told us in advance re taxes on top of rental cost
Apr 6 2017
Pros: next to nothing
Cons: a very long line for pickup as hertz did not have the promised cars available. caused me to have to hurry to appointment once i was given papers. no-one available in the lot to record problems (damage to front RIGHT bumper). accused of incurring damage that was preexisting upon my return. (amazingly, a traveling companion had the exact same experience (except LEFT front bumper) with the same type of car on the same drop off day.
Nov 11 2016
Cons: charging $14 a day to add my husband as a driver is a rip off. I was using my own auto insurance, and accepting all the risk. How can they justify this? Enterprise does not charge any additional fees. I will certainly not be renting from Hertz in the future. In addition, the counter person was rude.
Dec 7 2016
Cons: It was an older car with more mileage than I expected. There was a gatorade bottle (plastic) under the driver's seat.
Also, the "maintenance needed" light came on the dash with another 500 miles to go which was a bit unsettling.
Jan 9 2017
Pros: The backseat had something sticky that had been spilled all over it. The windshield wipers barely worked. There was no wiper fluid is the tank so we had to stop to purchase some. We filled it up and it still would not work. We were traveling in snow so this made it very difficult to see at times. Who checks these cars before you rent them out?? This one clearly was not inspected.
Jan 16 2017
Pros: Good gas mileage
Cons: Car smelled like smoke. Windows were dirty
Feb 1 2017
Pros: The location for the Hertz rental car location is great in Savannah.
Cons: The first car had been smoked in, we had to return to the counter inside, stand in line again and finally got another car.
Feb 3 2017
Pros: The counter stuff was extremely friendly and nice.
Cons: Going out to pick up the car was a little confusing. And they just handed me the key and sent me on my way. They didn't walk around the car to point out the already there damage (as there was quite a bit) and that worries me as I better not be charged for damage that was already on the vehicle prior to me getting it.
Mar 22 2017
Pros: Counter agent was pleasant and efficient. Car was in clean and ready to go. Check out was quick.
Apr 3 2017
Pros: The car was great; pick up took longer than expected but drop off was easy and quick
Cons: The price I was quoted online was much, much less than what I was ultimately charged (quoted $70, charged $170). Then they charged me for what I'd pre-paid upon reservation! Extremely displeased. Will never use them again.
Pros: quick execution of paperwork and transaction, but please read complaints.
Cons: I'm in Georgia on a golf trip and will be using the rental for 4 guys plus our golf bags.
When I looked at the vehicle options online,
I chose the midsize SUV because the Santa Fe was listed as being able to hold 4 ppl & 5 bags. When I arrived, the only midsize SUV available was a Jeep Cherokee.
I understand the premise of the 'or similar' designation on all rental sites, but to me, the similar options should be identical in space and cargo room. Not just in the way they are described by a manufacturer. The Hyundai would fit all 4 bags no problem from previous experience, my father owns one.
Because our bags would not fit in the Cherokee I'm paying for an upgrade to a Dodge Ram pickup, increasing my reservation cost from $318 to $515.
I don't know if there is anything you can do to help my particular case, but I'm feeling a little put off by this experience. The employees at the desk did what they could to find me another option but the problem lies within the options you are providing on the site. It's misleading.
Aug 5 2016
Pros: Customer Service
Sep 19 2016
Not what I wanted
Pros: I reserved what I thought would be a sedan and got a 4wd Jeep that my 93-year old dad had trouble getting in and out off.
Cons: I got something I didn't reserve or want. Guy was now pleasant to talk with.
I will always skip Thrifty in the future, including the reservation I am making later this morning.
Oct 4 2016
Staff needs customer service skills training.
Cons: The young woman I worked with upon rental was absolutely horrible to deal with! I felt like I had been beaten up by the time it was done and couldn't wait to just get the keys and leave.
The car I had was a Ford Focus, idled funny at every stoplight. I reported it upon returning the car and was told that she'd heard that before and that if I wanted a nicer car I would have to spend more.
Will not rent from Thrifty again!
Oct 6 2016
Pros: Jeep Liberty was decent size for price of $20 per day.
Cons: Pickup agent strongly suggested that 6 ft 7 inch tall man would have his knees around his ears unless we upgraded size of vehicle for higher cost. She was not able to tell us the make and model of the car that we had been assigned before we decided to upgrade or not. Pickup agent also suggested that our car insurance policy would not cover damage although our insurance representative assured us that it would.
Oct 20 2016
"or similar" is subjective.
Pros: The car, a durango was nice, it drove well and was clean.
Cons: We reserved a Tahoe, there was "or similar" text in the booking.
The issue is not simply the number of passengers, as both a Tahoe and a Durango can seat 7-8 adults. The issue was the actual cubic volume of storage space in the trunk area. When utilizing the 3rd row in either vehicles, a Tahoe has significantly more space than a Durango. Ultimately, we had to rent a second vehicle for our luggage. Note to future renters, find out what the "or similar" vehicles are..
Jan 3 2017
Pros: They did not honor our reservation and did not have a car for us!
Feb 5 2017
Pros: The rate was good and the airport location in Savannah was terrific.
Cons: Agent was pushing the upgrades. It if was a little less expensive, I may have done it. We did not spend any significant time in the car.
Feb 14 2017
Pros: Getting the car and returning the car was very easy.
Cons: I had reserved a full-sized car but none were available at the time I showed up at the counter. Instead, I got a Jeep Renagade, which was very difficult for me to get in and out of and which used far more gas than the car I requested. They told me the Jeep was an upgrade to what I reserved, but I was very disappointed in the substitution. I specifically reserved through Thrifty because they had a good price for the car I wanted.
Feb 22 2017
Cons: I reserved a "Jeep Patriot or similar SUV" and was given a grand caravan which is not what i reserved. the customer service rep at the counter informed me that was the only car left when there were several other cars in the aisle when we went out to the caravan. the feedback i was given was to "come back to savannah airport tomorrow to talk to the supervisor." that feedback was not helpful nor convenient as we were going to be over an hour away for the weekend.
Pros: The manger intervened to provide assistance. He was very helpful.
Cons: The person at the reservation counter (SAV airport) stated that she was unable to take AAA ,AARP or government discounts at the counter. She was not very helpful. Also, she did not correctly schedule my rental days in the contract. I ended up talking with a manager once I reviewed the contract terms. The manager was able to assist.
Apr 9 2017
Pros: The Enterprise people were very nice.
Cons: I was very disappointed with Kayak as they didn't tell me about all the taxes. I thought I was picking the car up at the airport and had to take a $50. cab ride to the non-airport Enterprise location.
Sep 25 2016
Pros: Handled well. Upgraded one level.
Cons: Seats had some spills on them.
Sep 25 2016
Cons: Drop off was closed on Sunday with no drop key box, I had to find an alternative drop location! This is comment on Charleston drop
Oct 5 2016
Helpful staff and clean car
Pros: The staff at both the pickup dropoff locations were very courteous and helpful. While the pickup was delayed sure to high customer volume, the associate at the Savannah airport was great, and discounted customers for the inconvenience.
Cons: There was a long wait at the Savannah airport, but it's only because the company staffed one associate for that time period, it certainly wasn't the worker's fault. As mentioned, I was even discounted for the extra time.
Dec 18 2016
Pros: We were given a vehicle that included GPS for free.
Cons: The car we reserved was not available.
Jan 7 2017
Pros: The guy behind the counter was polite, friendly, and efficient. Car was perfectly clean, inside and out.
The turn-in was handled quickly and with a smile on the young lady's face.
Cons: Everything was quite fine.
Jan 14 2017
Pros: Excellent service. Very thoughtful staff who helped assist me and my family I this difficult time. They realized that my 7month old son may feel cold since the car was far and proceeded to bring it near and assist in seating.
Feb 12 2017
Pros: Staff greet you with a smile, are courteous asking if they can assist in other ways. Vehicle was a 2017, clean, well maintained and outside staff were excellent in explaining the vehicle's features and operation. Great customer service. Will use again.
Pros: Friendly staff person, no problem finding third party rental reservation. Had the car requested.
Cons: No one to go over the car with me on the outside when picking it up or returning.
Nov 1 2015
Quick & Simple
Pros: Easy pick up & drop off
Nov 3 2015
Pros: Was super easy at pick up / drop off in Savannah.
Cons: Felt a bit pricey. Even if it was going rate.
Nov 14 2015
Pros: savannah/hhi airport easy in and out
Cons: i locked my key in the car in error. the people at sav/hhi were of no help. all they wanted to do was tell me what i was not covered for. not helpful at all. dealt with my mistake on my own.
Dec 21 2015
Pros: Good car for value, good condition.
Cons: Pick up took awhile. Drop off wasn't clear, no attendant outside, took awhile.
Mar 1 2016
Confusion about terms of best price deal
Pros: The desk staff was very courteous and polite, and worked to get us what we wanted when it became apparent that our first choice was unsuitable.
Cons: We took the "best deal" through an online discount booking, and did not realize that it meant we'd get whatever vehicle might be available (it probably says that, but it showed a picture of a compact car and we did not read carefully). The vehicle available was a large passenger van, unsuitable for our trip. We paid a little more and got a normal midsized sedan instead, but felt a bit deceived by the advertising. Also the desk staff, although very polite, seemed somewhat disorganized; they gave the impression that they were experiencing delays and shortages that day.
Mar 2 2016
they advertise a prise to lure you to make the res
Pros: the car was clean
Cons: the hidden fees..not acceptable
Mar 23 2016
Pros: Once we got a car, it was good
Cons: The wait was long - both in line and then having a car ready
Mar 24 2016
Cons: Pushed to take insurance & to upgrade
Apr 3 2016
staff was very angry. did not appear happy to be t
Pros: Loved the vehicle.
Cons: Staff was not friendly. Some even down right rude.
Cons: Hard to see when backing up-too many blind spots with Kia due to headrests in back.Glad to have back-up camera. All else very good.
Sep 24 2016
Pros: See above
Cons: See above
Nov 19 2016
Pros: Great service and price
Mar 18 2017
Cons: I had no Idea Avis and Budget were the same. Got scolded for standing in the Avis line -I had made the reservation through Avis. So I moved to the line she to. She then moved down to that station and waited on me. I think I will go back to Hertz after this trip
Mar 28 2017
Pros: Drop off went ok
May 25 2017
Pros: Very easy pick up process. We had a great rate for minivan
Cons: You have to pay for 2nd driver. I guess we are use to hertz giving 2nd driver free if both are triple a members. Avid gives it to aarp members (which we were), but you have to book they aarp, not kayak.
Aug 13 2017
Pros: Ultimately, they found me a car.
Cons: Reservation was meaningless as the car class I reserved was not available. Took counter staff one hour to serve the five people ahead of me in line. Counter staff and lot staff moved incredibly slowly.
Sep 21 2017
Cons: I had made a reservation a couple of days in advance, and when I got to the Savannah airport, they told me they had no cars and I had to try asking other companies! Terrible customer service!!
Dec 13 2015
Not what was promised
Cons: We had requested a mini-van with seats that fold flush with the floor. I called and talked with the agent specifically to ensure we had that car type since we were transporting family heirloom furniture. When we showed up, there were no minivans. Only a Ford Transit that had 9 passenger seats, NONE of which folded down at all. Packing the car was a nightmare and put our family furniture in jeopardy.
Pros: the drop off process was very easy. The girl was very helpful and told us she will take care of the car, we were allowed to park it at the non-assigned to National spot to save our time.
Apr 20 2016
Did not hold the reserved car for us
Pros: We arrived, and they had rented the car we had reserved. What's up with that?
Jun 5 2016
Pros: Fast check in
Dec 7 2016
Pros: It was an early drop-off so we just left the keys in the drop box. Couldn't have been more simple.
Jan 30 2017
Pros: Very nice employee
Jun 22 2017
Stressful time getting car, high price
Pros: The car itself was nice
Cons: I did not like the impersonal service and being sent to the back of the line when my corporate id did not work. The representative did not put any effort into figuring out my problem. I had to go on the website myself and figure out that I was an emerald club member and make an account, which was very simple. It took 45 minutes for me to get a car. Also, I thought the price was going to be lower than estimated since I reserved the car for 2pm -11pm but only used the car until 6pm. The price was actually more than estimated.