The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Some guests reported that the hotel was closed and non-operational despite still accepting bookings. It's advisable to verify the current operational status of the hotel before making a reservation.
A guest mentioned leftover food in the mini fridge and a bad smell. Before settling in, it's recommended to check the room for cleanliness and any signs of maintenance issues.
Some guests experienced issues with the Wi-Fi and TV functionality. It's advisable to confirm the functionality of amenities upon check-in and report any issues to the staff for prompt resolution.
The hotel is conveniently located near Mines Lake and Serdang Railway Station, making it a good choice for those interested in exploring these nearby attractions.
Due to negative experiences with booking and operational issues, it's suggested to double-check booking details and confirmations to avoid inconvenience upon arrival.
In light of reported operational and service issues, it may be prudent to have a backup accommodation option in mind when booking at this hotel.
Guests who encountered issues with their stay and refunds expressed frustration with the process. If faced with similar challenges, it's recommended to persistently seek assistance from both the hotel and the booking platform for a resolution.
As per policy, check-in is available anytime after 2:00 PM. Guests arriving late should plan accordingly and consider communicating with the hotel in advance to ensure a smooth check-in process.
The hotel offers elevator access, which can be convenient for guests with mobility concerns or heavy luggage.
The hotel provides the convenience of a 24-hour front desk, offering assistance and support at any time of the day or night.
