Shah Alam Hotels

The Check-out time is more flexible and front desk staff are friendly and helpful.Our request for extra blankets and pillows are fullfilled .

Everything seem ok for us.

big swimming pool. my kids like it

Pleasant, modern hotel.

Slow lifts.

The room is clean and comfortable.

The hotel sign board can't be seen from outside. Guest have to call in to find out where is the Hotel which is actually inside the shopping complex.

Quiet and relaxing.

House keeping - short of tissue papers and no coffee spoon.

Had a deluxe room with Ac unit not working, however they managed to replaced me with a special suite not too soon after and it was great! Had a very comfortable night. Attended to my needs efficiently.

No

i fell very confortable

great services during breakfast.

my family (my & my wife,my 7 years old son & 2 years old daugter stay @ 3rd floor,lift not function.

I chose this hotel because I've stayed there before and thought it was a pretty reasonable price. The hotel itself is good, clean, spacious, it even has a nice pool and a bar next to it. The restaurant in the hotel is so so, but it is clean.

This is not a touristic area, and there aren't a lot of places you can walk to for lunch or dinner like Melaka. The transportation from and to the airport is through a 3rd party bus, about 1.5 hours apart. I chose to get a taxi. 80 to and 140 from hotel.

Large, comfortable room with a great view of town.

The free WiFi was slow except when you're in the bathroom or right by the room door.

Location is good with easy access to near by mall, shops and restaurants.

Front desk staff very clueless and inefficient during check in and out. They didn't understand that I need to store my frozen goods into their freezer, which they had left behind their counter till the day I checked out. All of the goods u purchased was melted and spoilt. As I was rushing to airport, didn't have the time to explain and argued. Though as they knew that I was upset, they showed no signs of apologies nor propose a compensation to their misconduct.

nothing to say

inefficient staff. inability to solve problems.

Nice shower facility and bathroom.

No dimming facility on bedside lamps.

The service standard is excellent. The best that I have come across so far, after having stayed in so many of the hotels in Malaysia.

Nothing in particular

The comfort of the place, the facitilies available for us and the varieties of food/restaurant.

Very comfortable even though it's a budget hotel. Am surprise to know that the hotel do have a football channel. Well done!

Not enough parking space.

The room (a terrace suite) was spacious and luxurious. Ideal setting for a relaxing, chill out break.

Liked everything (though people wanting to "do" Kuala Lumpur would not like the location way out of town)

Upgrade 1 terrace suite room ( actual use 1 night - due early arr ) To a higher grade - was told by Hotel to pay rm 500 x 2 night & paid by credit card imprint before arrival , but later Hotel insist to add tax & service charge. ( if go on line - rates is much cheaper on up grade )

Room reservation Sales staff insincere, unprofessional - on paid suite upgrade - rater detest. Would not recommend. Hotel did not explain nor deny any fault committed. Nevertheless, less business attitude.