Shah Alam Hotels

The is a negative reply. The first room allocated to us has dirty toilet bowl. The second room the flash does not work well. the water ran non stop. It was fixed however after a long delay. But overall the hotel is fine.

easy access to she shops the room aircon is warm although it was set to the lowest temperature.

Had a deluxe room with Ac unit not working, however they managed to replaced me with a special suite not too soon after and it was great! Had a very comfortable night. Attended to my needs efficiently. No

Quiet and relaxing. House keeping - short of tissue papers and no coffee spoon.

good enetrance and reception area, and varaities of breakfast poor swimming pool and room furnuture

Upgrade 1 terrace suite room ( actual use 1 night - due early arr ) To a higher grade - was told by Hotel to pay rm 500 x 2 night & paid by credit card imprint before arrival , but later Hotel insist to add tax & service charge. ( if go on line - rates is much cheaper on up grade ) Room reservation Sales staff insincere, unprofessional - on paid suite upgrade - rater detest. Would not recommend. Hotel did not explain nor deny any fault committed. Nevertheless, less business attitude.

The room is clean and comfortable. The hotel sign board can't be seen from outside. Guest have to call in to find out where is the Hotel which is actually inside the shopping complex.

services & attitudes of the hotel staff is extremely impressed me during my 3 nights stay there. First, the TV set of the room is very poor. I did ask for the hotel maintainance staff's help twice during a 3 nights stay. Besides, I couldn't sleep well due to the noise from the lounge. I really suffered a bad sleep for the 3 nights stay. The noise was last til 1 am, which caused me couldn't have a good sleep during the stay.

Location is good with easy access to near by mall, shops and restaurants. Front desk staff very clueless and inefficient during check in and out. They didn't understand that I need to store my frozen goods into their freezer, which they had left behind their counter till the day I checked out. All of the goods u purchased was melted and spoilt. As I was rushing to airport, didn't have the time to explain and argued. Though as they knew that I was upset, they showed no signs of apologies nor propose a compensation to their misconduct.