Grand Mercure Shanghai Century Park

The hotel's location is near the expo center, a small shopping center, and a park. It's also conveniently located for the Shanghai New International Expo Centre (SNIEC) and is near a metro station.

Guests have expressed concerns about the limited English proficiency of the staff and the poor service quality after the pandemic. Some guests also mentioned difficulty in communicating with the staff in English.

The hotel offers daily housekeeping, contactless check-in/out, face masks for guests, physical distancing measures, and a variety of safety protocols. Additionally, it provides an airport shuttle, free parking, and a free shuttle service.

Guests have praised the spacious rooms, comfortable beds, and clean bathrooms. However, some have expressed concerns about the age of the hotel, cleanliness of the hallways, and the lack of proper maintenance.

Guests have enjoyed the complimentary minibar drinks, the nearby dining options, and the morning buffet. However, some have mentioned high prices at the coffee shop and restaurant, and others have expressed disappointment with the breakfast selection and service.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Many guests appreciated the variety of dining options near the hotel. Exploring the nearby area for great places to eat is a convenient and enjoyable experience.

Some guests reported issues with room maintenance, such as windows not closing properly. It's advisable to check the functionality of room features upon arrival.

The hotel's proximity to attractions like the Shanghai Science and Technology Museum and the Pudong Riverside Promenade and Park makes it convenient for guests to explore these popular sites.

A few guests mentioned difficulties with staff not speaking English fluently. Being patient and using simple language can help bridge communication gaps.

The hotel offers a free shuttle service, which can be convenient for getting around the area. Guests may want to inquire about the shuttle schedule and destinations.

Some guests reported issues with room cleanliness, including dusty rooms and inadequate cleaning. It's advisable to communicate any concerns promptly to the staff for resolution.

Some guests mentioned noise disturbances from nearby construction and other rooms. Guests sensitive to noise may want to inquire about quieter room options.

As some guests experienced language barriers with staff, inquiring about language courses for the hotel staff could be a constructive suggestion for improved guest experiences.

While the hotel is not very close to a subway station, guests may want to consider using taxis for transportation to the nearest station.