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(Round-trip)
Airports
Origin
San Francisco
$414
only
$414
New York
$436
only
$436
San Diego
$418
only
$418
Newark
$466
only
$466
Washington
$463
only
$463
$525
only
$525
Boston
$459
only
$459
Destination
Shanghai
$414
only
$414
$414
only
$414
Tue, Apr 17
SFO
PVG
13h 30m
Wed, Apr 18
PVG
SFO
28h 05m
Trip: 2 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 142 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SFO
PVG
Excellent 8.0

Good space, pillow, blanket, food

More English movie options

SFO
PVG
Mediocre 3.3

Efficiency

Headphones provided Food Comfort of seats Use of cell phones ok airplane mode

SFO
PVG
Excellent 9.3

The boarding process was quick and staff was friendly. Food was delicious and staff very accommodating

Being taller I was unable to spread out for almost 10 hours. Legs were very sore by the end, but that's to be expected

SFO
PVG
Excellent 8.6

Food was good, bathrooms well kept, cabin was comfortable

Slight delay

SFO
PVG
Okay 4.6

The only airline I have ever been on that won’t let you use your phone in airplane mode. All my movies were on there.

Fri, Apr 6
SAN
PVG
16h 15m
Wed, Apr 11
PVG
SAN
21h 58m
Trip: 6 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21506 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
ICN
YYZ
Excellent 9.6

This was my first time flying Air Canada. Our flight was delayed by 4 hours because they had to deice the plane. Yes it was frustrating but I would much rather have a flight of upset passengers then risking our lives. The captains and the crew went out of their way to make sure that we were the most comfortable. They gave us food and drinks as we waited and were extremely patient. Upon arrival many passengers had missed their connecting flights, including myself. They put us on the next flight out and gave all passengers a hotel and meals for the night. I would definitely recommend Air Canada. The plane itself is also pretty spacious so don’t be afraid to fly economy.

Nothing really. They were great. I mean, definitely wished my flight wasn’t delayed. Although It wasn’t their fault that they needed to deice the plane, that’s something that should’ve been accounted for way before our flight was supposed to take off.

YYZ
POS
Okay 4.6

It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack..

Should have been informed somewhere about the changes in purchasing a meal.

OGG
YYC
Good 6.0

Rouge is terrible compares to regular Air Canada.

YYZ
RSW
Excellent 8.0

Bags were available when we got to carousel

It took longer than average for them to open doors once at gate. That’s probably why bags were available.

YYZ
BOS
Okay 4.0

That we eventually got a flight home.

Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way.

Mon, Apr 16
JFK
SHA
32h 10m
Fri, May 4
SHA
JFK
20h 45m
Trip: 19 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 1159 reviews
Overall
7.9
Boarding
7.8
Comfort
7.9
Crew
8.3
Entertainment
7.8
Food
7.7
PEK
ORD
Excellent 8.3

The most attentive and caring staff, the snacks set up at the back of the plane, clean, comfortable planes, amazing food. Would always choose over US carriers

The in-flight entertainment set up is lacking. On a 13 hour flight on which your cellphone is banned even in flight mode that’s a big deal

SYX
PEK
Excellent 8.6

I had about 30 minutes to change planes in Beijing cause of the flight delay (still had to switch terminals, check in and go through the border). I was met by an airline representative near the plane with a special bus and accompanied through all the bureaucracy very quickly. Excellent airline staff.

the flight was delayed for 1.5 hours and no staff in Sanya domestic terminal could speak English

SEA
PEK
Excellent 9.3

Nice movie selection of movies.

Nothing.

ORD
PEK
Excellent 10.0

Everything felt comfortable and clean on my first flight on Hainan. I sat in economy and overall it was a great experience, especially considering what I paid from Chicago to Shenzhen via Beijing. The food might be slightly better on Cathay Pacific, but I really have no complaints about it. It was tasty and relatively healthy. It wasn’t oversalted and on long flights that makes a huge beneficial difference. You can always go to the galley and grab a simple sandwich if you need something between meals. Overall it was an excellent experience.

SZX
PEK
Excellent 10.0

Everything was clean and well appointed. The air attendants were helpful and friendly. The seat was fine and they provide a nice little back pillow & blanket in economy. The food was tasty and simple which is good for long flights. Not overly salted. I found it to be a satisfying experience in economy.

All was fine

Thu, Mar 22
SAN
PVG
17h 40m
Fri, Mar 30
PVG
SAN
15h 56m
Trip: 9 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 28339 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
ORD
CLE
Excellent 10.0

It was a very good fight

I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour

CLT
RSW
Excellent 10.0

No free wifi

TUS
CLT
Excellent 10.0

No free wifi

SAT
MIA
Excellent 10.0

All

Nothing

PHL
PVD
Okay 5.3

Flight was not completely full so I got an empty seat next to me.

We were delayed due to some balance issues.

Tue, May 1
SAN
PVG
19h 16m
Tue, May 8
PVG
SAN
17h 17m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 54708 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
SFO
PHL
Mediocre 2.3

Crew was nice

I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!

SAN
SFO
Okay 5.3

The crew was very nice

It was a short flight. Didn’t dislike anything other than paying for TV/movies.

COS
DEN
Mediocre 2.3

Nothing.

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

EWR
PVG
Okay 5.0

The staff was courteous and efficient. The entertainment selections were diverse. The seating was adequate for a long haul flight.

The check-in process took 50 minutes at the counter as the staff told me that I needed a visa for China (transit) while that info was incorrect. I had to deal with online customer service while the person at the counter couldn’t help. It finally took 3 people at the counter to send me away. Once on the plane for a 14+ hour flight, I couldn’t use the bathrooms freely as they were filthy. The staff obviously didn’t maintain the bathrooms during the entire flight. The food served made me wish that I had bought take-out food for 3-meals prior to my boarding. the quantity of food was inadequate for the long flight as well. 1 extra snack would have been appreciated. I will likely book my future trans-Pacific flights with another airline.

DEN
BIL
Mediocre 2.3

Nothing

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

Mon, Mar 26
IAD
SHA
18h 05m
Wed, Mar 28
SHA
IAD
30h 40m
Trip: 3 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3950 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
PEK
BKK
Excellent 10.0

Level of Service

PEK
FRA
Excellent 10.0

Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.

PEK
SFO
Excellent 10.0

The flight attendants where excellent.

n/a

LAX
PEK
Okay 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

BOM
PEK
Mediocre 2.0

The aircraft crew was nice

The ground staff in Mumbai airport was rude and disrespectful. These people need special training on communication. Very dissapointed, never taking air China again.

Wed, Apr 4
EWR
PVG
20h 30m
Wed, Apr 18
PVG
EWR
22h 04m
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Mar 15
SFO
PVG
31h 45m
Thu, Mar 22
PVG
SFO
15h 45m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4292 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
HAN
Excellent 8.3

Ok

CAN
HAK
Excellent 10.0

Fast plane

CAN
DPS
Okay 5.6

Extra leg room in emergency exit row They actually played a movie that was in English. Not the first time I have flown China Southern, but the first time I had air control above. This is something I feel makes flight a bit more comfortable.

Food is terrible. They ran out of wine during first beverage service. Exit row passengers are not permitted to keep items under seat. Flight was delayed at take off and perhaps in route because we were over an hour off of schedule. Aircraft always had a line for the bathroom, two is not enough for amount of people and duration of flight. I do not know if there was bathroom in front, it was sectioned off.

LAX
CAN
Mediocre 3.3

2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it

CAN
LAX
Okay 5.3

Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault.

Mon, Apr 2
DCA
PVG
24h 35m
Tue, Apr 10
PVG
DCA
23h 51m
Trip: 9 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 16124 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
DCA
ATL
Excellent 10.0

The in-flight movie was very much appreciated.

LAX
IND
Excellent 10.0

The comfort, space, quiet, snacks

ATL
SLC
Excellent 10.0

Quick boarding for a big plane. Lots of room for overhead luggage. Two beverage services. Nice crew!

VPS
ATL
Good 7.3

Quick boarding. Nice crew. No food or entertainment so I couldn't rate those. N/A should be a choice

DTW
RSW
Excellent 9.6

Free movies. Clean and modern look to airplane.

Could not get wifi to work.

Tue, Apr 17
SFO
SHA
13h 30m
Wed, Apr 18
SHA
SFO
28h 05m
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4589 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
JFK
Excellent 10.0

Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen.

Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors.

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

PVG
DEL
Excellent 8.0

Timely departure/arrival, comfortable flight, helpful crew

Food menu selection

CTU
KWL
Excellent 10.0

Airline personnel very helpful. Plane was clean.

Finding China Eastern in very large terminal. Almost no signs in English.

SVO
PVG
Excellent 8.3

Very good seats

Very few movies it the list

Fri, Apr 6
SAN
SHA
16h 15m
Wed, Apr 11
SHA
SAN
21h 58m
Trip: 6 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21506 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
POS
Okay 4.6

It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack..

Should have been informed somewhere about the changes in purchasing a meal.

YYC
YYZ
Good 7.0

Able to Get later flight since original flight cancelled.

flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight

YYZ
RSW
Excellent 8.0

Bags were available when we got to carousel

It took longer than average for them to open doors once at gate. That’s probably why bags were available.

SFO
YVR
Okay 5.6

Entertainment

Meals & steward

YYZ
BOS
Okay 4.0

That we eventually got a flight home.

Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way.

Thu, Mar 22
SAN
SHA
17h 40m
Fri, Mar 30
SHA
SAN
15h 56m
Trip: 9 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 28339 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.7
Food
6.7
PHL
SFO
Good 7.6

Tight connection! The airlines need to Realize that a 2 hour layover is NOT enough when you have to go through immigration, customs, and security before making your next flight!

TUS
CLT
Excellent 10.0

No free wifi

PHL
PVD
Okay 5.3

Flight was not completely full so I got an empty seat next to me.

We were delayed due to some balance issues.

SAT
MIA
Excellent 10.0

All

Nothing

SCL
DFW
Excellent 10.0

The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good .

Even dow we were late departing Santiago Chile, we made it to Dallas in good time.

Tue, May 1
SAN
SHA
19h 16m
Tue, May 8
SHA
SAN
17h 17m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 54708 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
IAH
SAL
Excellent 10.0

Great service in business class, as always.

Weather system on the way down, but the pilot and first officer were tops

EWR
DEN
Good 6.3

No entertainment was available. Not working for whole plane

SFO
PHL
Mediocre 2.3

Crew was nice

I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!

DEN
BIL
Mediocre 2.3

Nothing

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

CTU
SFO
Mediocre 3.6

The breakfast on the international flight was pretty good. However, there were more frequent snacks and healthier options when I flew internationally on Delta.

I didn’t like that my pre-flight request for gluten-free snacks/meals was ignored. I didn’t like the attitude of one flight attendant who couldn’t bring herself to empathize with my allergy to gluten— which causes painful cracks in my palms and fingers.

Thu, May 17
SFO
PVG
13h 30m
Fri, May 18
PVG
SFO
28h 05m
Trip: 2 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 142 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SFO
PVG
Mediocre 3.3

Efficiency

Headphones provided Food Comfort of seats Use of cell phones ok airplane mode

SFO
PVG
Excellent 8.0

Good space, pillow, blanket, food

More English movie options

SFO
PVG
Mediocre 3.3

Pretty clean

Sack lunch that was not appetizing. Couldn't use cell phone the whole flight even on airplane mode. Tight space and very cold. Liquids to bring was not offered. Very poor service. I don't recommend.

SFO
PVG
Mediocre 3.0

Entertainment

Personal attitude was very poor. Too cold on plane. Food smelled horrible. Operation of PA system on plane was left on for extended periods of time cutting off the movie. The plane didn’t have enough customs forms. Delayed. Too much to list.

SFO
PVG
Okay 4.0

Seats were tight and there was not a good variety of movies

Thu, Mar 29
IAD
PVG
18h 00m
Wed, Apr 4
PVG
IAD
31h 25m
Trip: 7 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3950 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
BOM
PEK
Mediocre 2.0

The aircraft crew was nice

The ground staff in Mumbai airport was rude and disrespectful. These people need special training on communication. Very dissapointed, never taking air China again.

PEK
IAD
Excellent 10.0

Level of Service and the food.

IAD
PEK
Excellent 10.0

Level of Service

PEK
JFK
Okay 5.6

The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

PEK
IAD
Mediocre 2.0

The aircraft crew was polite

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

Mon, Mar 12
JFK
SHA
32h 15m
Mon, Apr 30
SHA
JFK
20h 45m
Trip: 50 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 1159 reviews
Overall
7.9
Boarding
7.8
Comfort
7.9
Crew
8.3
Entertainment
7.8
Food
7.7
SZX
PEK
Excellent 10.0

Everything was clean and well appointed. The air attendants were helpful and friendly. The seat was fine and they provide a nice little back pillow & blanket in economy. The food was tasty and simple which is good for long flights. Not overly salted. I found it to be a satisfying experience in economy.

All was fine

PEK
CAN
Excellent 9.6

Not a crowded flight so had an extra seat. That was really nice.

It was all fine.

CTU
PEK
Good 6.3

The flight boarded on time, and arrived only approx. 30 minutes late for a 15 hour flight. The staff were friendly and seemed well-meaning.

It seemed that the staff for the NY-Chengdu did not include anyone who spoke English beyond a few memorized phrases. Another passenger and I were standing in the back and speaking, and the crew asked her to tell me that we weren't allowed to stand there and had to return to our seats. Their lack of English would be a problem if there were an emergency of any sort. The flight attendant tried to wake me several times to give me my vegetarian meal. When I was finally awake enough to eat he said the food was no longer good, I should wait until the next meal time. Entertainment options for the NY-Chengdu flight were limited - current or recent English options were few. Foreign language (mostly Chinese) options had subtitles, but few looked like there would be an interesting and fun storyline. The entertainment system was broken for the Chengdu-Beijing flight.

CAN
PEK
Excellent 9.0

The crew is very attentive and kind.

Crowded, small space.

FOC
PEK
Good 6.6

The flight went smoothly, once we began.

Thu, Mar 15
SFO
SHA
31h 45m
Thu, Mar 22
SHA
SFO
15h 45m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4292 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
BKK
CAN
Good 7.6

For such a classy airline, they have terrible coffee and tea

CAN
HAK
Excellent 10.0

Fast plane

CAN
LAX
Okay 5.3

Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault.

LAX
CAN
Okay 5.3

Ko

CAN
LAX
Excellent 8.0

A-380 seems to be significantly quieter than the 777.

Wed, Apr 18
EWR
PVG
20h 30m
Wed, May 2
PVG
EWR
22h 04m
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Thu, May 17
SFO
SHA
13h 30m
Fri, May 18
SHA
SFO
28h 05m
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4589 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
JFK
Excellent 10.0

Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen.

Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors.

SVO
PVG
Excellent 8.3

Very good seats

Very few movies it the list

PVG
YYZ
Excellent 9.3

The staff Food and drinks Smooth flight

Checking in

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

PVG
KMG
Okay 5.6

We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience.

Sun, Apr 1
BOS
PVG
16h 45m
Tue, Apr 17
PVG
BOS
27h 02m
Trip: 17 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 21506 reviews
Overall
7.2
Boarding
7.3
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYJ
YYZ
Okay 4.0

The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018.

Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should.

LHR
YYZ
Excellent 8.3

The food was ok. Movie selection was decent and the screens are a lot better than on jet airways.

Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best.

YYZ
FLL
Excellent 9.3

The crew at the airport and on the plane were excellent. We were on a family holiday with young ones and the crew really took care of our needs. They were extremely courteous and attentive.

The inflight entertainment options could be more current. We found the options limited... it was a good thing that the flight was short.

YYZ
RSW
Excellent 8.0

Bags were available when we got to carousel

It took longer than average for them to open doors once at gate. That’s probably why bags were available.

YYC
YYZ
Good 7.0

Able to Get later flight since original flight cancelled.

flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight

United States to Shanghai Flight Information

Flights Arrive in Shanghai
Flights Depart from United States
Flight Price $414
Airlines China Eastern, Air Canada, Hainan Airlines, American Airlines, United, Air China, China Southern, Delta
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