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Pros: Everything

Cons: Nothing

Cons: Everything. We were incredibly delayed which happens but none of the staff knew what was happening. Different passengers were told different things and when we tried to ask questions they were far from helpful. It was not a good experience at all.

Cons: The connection time at the Dulles airport was ridiculous. To get from gate C to A in 20 minutes was difficult and I almost missed my flight

Cons: We need to stop turbulence, it freak me out.

Pros: Very smooth boarding and in-flight service. Friendly attendants. Had vegan meals that were tasty and good quality. Flight was not full, so we had a free seat between us.

Cons: Attendants spoke reasonable English, but there were a few points of confusion. Online checkin was not available, but this was not clearly stated on the website, so I wasted time trying to sort things out. The customer service phone line was down the day before our flight.

Pros: Food was good, bathrooms well kept, cabin was comfortable

Cons: Slight delay

Cons: I requested for Asian vegetarian meal for parents and they make sure they have put the request but when I went to the airport the airlines denied that there is no request for food and can’t provide any vegetarian food since too late for them to find. So the results my parents travel without food for 13 hours flight which is not acceptable.

Pros: I liked the price the best. Also, the total hours of flight time, layover time, was good. Lots of choices in movies, too.

Cons: I wish they had more chicken dishes, as chicken is all I eat in non veg.

Pros: Comfortable seat - great service

Pros: Great crew. Very pleasant & friendly.

Pros: NA

Cons: The flight did not wait for me due to the 1st flight delay.

Pros: Landing was smooth

Cons: Communication Entertainment

Pros: Nothing. Absolutely nothing, it was completely horrible!!!

Cons: Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of.

Pros: The flight was smooth and the service personnel was nice and professional.

Pros: The direct flight is great! Especially traveling with kids.

Cons: The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that.

Pros: The crew and the food.

Cons: On time

Cons: Again, crew with poor English. We got boarded and then it turned out we would not be able to fly for at least one more hour. So we set for an extra hour in this small airplane. Why did they board us?? It was better waiting in the airport.

Cons: The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu

Pros: It was only a two hour flight, but they served breakfast. All the staff was friendly. I was still quite sleepy when the food was served and declined the meal. The flight attendant told me to tell her when I was ready to eat. I was the only non-Chinese on the plane and was provided and English-language newspaper without asking.

Cons: no vip room

Cons: Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options.

Pros: Nothing. Absolutely nothing, it was completely horrible!!!

Cons: Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of.

Pros: Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa.

Pros: Good cabin staff.

Cons: A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path.

Pros: More leg room for economy class would always be much appreciated.

Pros: Very good service, warm and thoughtful

Pros: Better than US airlines in service and comfort

Pros: Less waiting times in Beijing airport.

Cons: Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either.

Pros: On board crew was excellent, nice, helpful and very receptive.

Cons: Three hour delay in flight 3U8720 on 15-Sep-2016 from Lhasa to Chnegdu and subsequently how the hotel and transport was arranged was very poor, especially the communication was poor.

Pros: The flight attendants were awesome and the food was good.

Cons: All was good

Pros: Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa.

Cons: package service

Pros: Crew was very friendly and helpful.

Cons: Not a thing

Pros: Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring.

Cons: Would have been nice to have some fruit.

Pros: crews are kind and help.

Cons: entertainment system sucks, no internet

Pros: The company seems to be good based on their tv advertisement.

Cons: Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed.

Pros: Nice crew

Cons: My passport number was incorrect leading to an inconvenience at check in

Pros: Seating was Comfortable.

Cons: Cancel the day of the flight. Had to leave the next day.

Pros: flight crew is pleasant. cabin and toilets are clean.

Cons: I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV

Pros: I showed up to the airport 4 hours before my flight and hong Kong airlines said I was not booked for the flight that I had already paid for. They told me to call "my booking agency" which apparently was just fly.com because justfly.com had not booked my flight. I missed my flight and my vacation

Cons: ... and now I am having to fight to get my refund. This is the most horrible travel experience I have ever had and I have a whole new outlook on websites like kayak.com and just fly.com

Cons: My flight was delayed and my bag didn't make it onto the connecting flight. I still don't have my checked bag.

Pros: crews are very friendly and helpful

Cons: counter staff needs more training on reorganize seat for passengers when flight is seating half empty.

Cons: Better food

Pros: Food and movies

Pros: the entertainment choices were adequate

Cons: More efficient deplanning. It took us 40 minutes to get off the plane after it landed

Pros: The crew was fantastic. The seats were very comfortable and the entertainment screen functioned perfectly with a great selection of things to watch.

Cons: The boarding process seems slightly longer for delta than other airlines. I figure you’re aware of this and are working on streamlining this. Further while the safety animation yo have made is cute is a little confusing at times.

Pros: Crew was friendly

Cons: Food was not good

Cons: Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper.

Cons: Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time.

Cons: When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one.

Cons: Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options.

Cons: I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again

Pros: I find airline seats to be getting smaller, even though I have lost 5% of my mass. Perhaps it is my age. My chair at home is a prototype airline seat, designed by a Scandinavian.

Cons: Entertainment on airlines is "meh" at best, but I prefer old movies. So I bring a book. Then the airline comes up with novel locations for the light switch. Airlines should remember that travelers have just had the "TSA experience."

Pros: Site confortebol

Pros: The Chicago airport is a nice airport to stay in when you're waiting for a new plane! Also the flight attendants did a very good job!!

Cons: The crew did a very good job of getting us on and off the plane and getting us on a new plane even though it was annoying and inconvenient!

Pros: The crew this time was outstanding! Also, the food improved much from last time.

Cons: My entertainment screen did not work.

Pros: Plane didn't crash! :)

Cons: My issues were with the other passengers, not with anything the airline could've prevented. It's a budget airline, you get a budget experience, but I didn't have any huge problems with anything.

Pros: My flight was delayed and we couldn’t get our connecting flight. They managed to send us with a direct flight the same day.

Cons: Air China has a poor online update for the flight status.

Pros: The food.

Cons: The fight was late in leaving. One of Three suitcases were didn't arrive.