Staff helpful and welcoming
Parking arrangements a disappointment, low shower pressure, slightly shabby decor, noise of heating system from early hours. This would be ok as a 2 star but is a poor 4 star and I cant see how this is comparable to other 3 star hotels in the area.
The nice proprietors
The hotel is in a quiet location, close to the beach with parking, staff were polite and the room was clean and comfortable
I expected a greater variety of food but what was available was good
The friendly and helpful staff
Awesome, fantastic, welcoming staff. This extended through from reception to managers who were hard working and extremely helpful. I may well need to stay in Southend again, and would return to this hotel without hesitation. My wife booked this hotel based on feedback from previous guests, and I was not disappointed.
It's probably a bit pricey - but in view of the value, I would be prepared to ignore that in the future. You always get what you pay for, and this place is seriously good.
The breakfast was really good (a lot of choise), and staff was nice and friendly and the location is very good.
was noisy. In front of the hotel were few tables and chairs. Other guests were noisy, and we couldnt sleep.
Comfortable room and substantial breakfast
Bedroom furniture a little dated
The staff attitudes towards visitor
Yes our pravcy was invaded twice by the domestic and this really upset me.
The staff were very friendly and helpful.
The hotel was clean, warm and the staff friendly. The breakfast was outstanding. The location was ideal and we really enjoyed our stay 100%
No not at all