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Everything, you couldnt fault anything about the whole weekend, bubbley freindly, enthusiasticly run b & b, excellent decor suppurb breakfast, Should be a showcase for b & Bs thought the uk as to what standards should be, I spend 2 to 3 nights a week in b & Bs throughout England mostly with work and more expensive with higher rateings havnt got a patch on the Langlands, Thankyou very much Excellent weekend. Good job the pubs have roofs it rained every day lol.
Can't say that I liked anything 'best' we had a very enjoyable and relaxing time and found everyone and everything to our liking.
The staff were very friendly & helpfull. The lounge & bistro appeared to be recent additions to the hotel and were very comfortable. Excellent breakfast. Well kept gardens & outside seating area.
Food was excellent. The room was clean. Staff were friendly and helpful. There was little we could fault the hotel for.
It was quiet, the staff were very friendly and efficient without being intrusive. The breakfast was excellent again the staff were catering for every need.
i liked the location of this hotel,as it was close to the train station and the town centre.
Room was good, staff were very friendly. Arrived at hotel at 10.30am to ask if we could leave our bags prior to checking in at 2.00pm. Our room was ready and they checked us in there and then. Situated very close to town centre but still in a peaceful and pleasant area of Dumfries. None ! No complaints at all !
The food - especially the excellent full breakfast! - We've suffered over the past three years with food below standard at other hotels (we take 3 holidays per year) n/a
Welcome, Comfort, Cleanliness and excellent food. No
Very comfortable and clean throughout, would go back again. No
The restaurant staff were particularly pleasant, helpful and welcoming.
Convenience to the town centre of Dumfries Every thing was fine and suitable for the occasion
Excellent room facilities and breakfast
Central location and close to railway station. Good leisure facilities. Housekeeping staff walking straight into the room without knocking first!
The cairndale was a convenient stop-over location after a Scottish and overseas family re-union in the south-west.
Central location and interestin art work nothing bad
Loaction to the Town Centre The room and the Hotel was very warm and could have done with Air Conditioning or at least a Fan provided within the rooms
A la carte menu customer handling of complaints
Pool and gym were excellent. Staff very friendly and welcoming. Rooms ok but a bit dated. Breakfast was ok but unexceptional.
The 24hr. receptionist Breakfast, Beans were cold and fried eggs overcooked, seem to be missing a plan for how to run a multi-time multibreakfast for many people
We found Ken and his wife very accomodating, nothing was too much trouble, the staff are very polite and courteous,the bar food is excellent and varied, we can also recommend the full scottish breakfast, for any special occasion the restaurant and menu is a must.
Very relaxed and courteus enviroment The freidlenes
Friendliness of staff and owner. Quiet location.
From arriving to leaving the hotel I was made to feel very welcome, good parking, very comfortable room, food was good fresh produce and lots of it, service with a smile at a very reasonable price....would highly recommend.
frienliness staff comfort (was more pub with rooms than a hotel)
friendly staff. small hotel and in a convenient location. bathroom had lots of black mould on the ceiling
Family run and very relaxed and friendly. Nothing too much trouble Nothing
The staff were extremely friendly and helpful. I even had my luggae carried to my room on arrival and to my car when I left. Individual cosy rooms, very clean and comfortable. Will certainly recommend to colleagues and will visit again when in the area.
very pleasant staff, great food especially breakfast due to the location, the local people use it as a pub, with football blaring all weekend. great if you like this , not great if you dont. gave what could be a very nice place into a pub feel with rooms as an extra. otherwise could not fault it, oh yeah great haggis
The staff were lovely, the owners friendly, they made us feel at home. Very good service, would have no hestiation to reccommend or to return. (Bar closed too early).. hahahah!!!!
The meals were very good, room was excellent and the staff too!
very friendly and helpful staff
The breakfast was gigantic
The staff were very welcoming and concerned that we were comfortable
clean good food and got a worm welcome
The whole atmosphere was very welcoming. The staff were very friendly and personable. The hotel was warm & cozy. We enjoyed ourselves immensely!
Small friendly hotel - service was personalised. I would recommend highly
The friendliness and efficiency of the staff - nothing was too much trouble. The room - spacious, very clean and the extra touches ie boiled sweets, shampoo etc. The breakfast was very good and plenty of it.
Could not fault in any way
Very friendly, spotlessly clean and well maintained TV was confusing to operate, but great to have the extra channels once I'd worked it out!
The owner of the hotel was outstanding. We were warmly welcomed, well looked after and were offered excellent advice for our further travels.
The staff were excellent, hotel very clean, rooms well equipped and good location.
The hotel was spotless. The couple who owned the hotel very friendly and helpful. Nice quiet location but only 10 minutes walk to the centre of town.
Hotel owners welcoming and responsive to need. Hotel clean and food fresh and good quality. Good value for money.
Staff was great. Food was great. Accomodations were great.
The food, the gardens, and the hiking were spectacular! There was an odd smell (old lamb meat??) on the first floor, and all of my belongings smelled strongly like this for the remainder of my 2 week vacation. There were also numerous small black flies in my room, which for the price seemed a little ridiculous. I didn't complain because other than that, the place was quite quaint and the gardens were gorgeous. The food was pricey, at around $55 per person for dinner (one drink and 3 courses), however delectable!
The setting of the hotel very peaceful and relaxing
Excellent location and grounds. Very comfortable room and public area. Peacefull walks along riverbank. Food very well presented.
The setting and building was nice. . . the shower was good. Disappointed with view. . .
Great location and the food was excellent
Surroundings helpful & cheerful staff price very good food N/A
lovely hotel in beautiful surroundings.
Nothing, we couldn't wait to leave. Despite the fact that the hotel looks attractive & promising from the outside, inside is a different matter. Rooms are in need of updating, hotel lacked atmosphere, food & service in the restaurant was poor. Was not value for money at all & wouldn't recommend this hotel in the current state that it is in.
the old world comfort; the log fire and the leather chairs. the food was a delight, and the staff could not do too much to help. i was also very happy to find that the pots of coffee that we had were not billed for. this little extra makes one feel welcomed even more. have been twice already in 2010 and will go again! really, there was nothing that i had a problem with
Friendly atmosphere, made to feel welcome.
Restaurant and pub close by. Good road access and location.
Staff very attentive and welcoming unfortunately people were smoking in the rooms and corridors which makes it unpleasant for non smokers especially children
Room is clean, however a some additioal items would be useful. Small fridge for cool driks, that said trhere is a machie, but this merely serves to make me think I'm in student accommodation rather than a hotel. Bathroom seals require some work.
Very friendly staff and very knowledgeable about the area None
Cleaniness of the room excellent.Easy parking.pub nearby where it was possible to have a meal. No electric shaving point in the bathroom even though the room was very modern.
Staff were very friendly, the room was good and comfortably,slight mixup re- breakfast. A good experience
The fact that you can chill out the next morning until mid day
All points of stay were good Had to walk a long way to room on top floor
Good facilities, comfy bed & helpfull staff. Better lighting please for hair & make up in the mornings.
location, friendliness of staff, comfort no
The hotel was definitely at the wrong end of Castle Douglas with a young and rowdy clientele who went out to smoke - directly under my room. No double glazing. After closing time a group came back and were shouting on the green opposite until 2.45 a.m.
friendliness and helpfulness of staff the rooms could be warmer
Staff very friendly and helpful, food good. All newly refurbished and comfortable We were in room 2, it was very cold even with the heating up full! Nothing worse!
The staff were friendly,the food was very good and the room was clean and comfy
Staff could not be more helpful Expensive
Very friendly family run hotel. Just newly refurbished-very fresh. Rooms not big but adequate. Food very good and tasty. Ideal for one or two nights but I would like more room space for staying longer.
Great staff. Very welcoming and friendly. Clean and good location. Road a little noisy and flood lights left on all night with light curtains.
Friendly staff and central location. Very noisy both inside and out. We had revellers shouting outside our window till way past midnight. No Continental breakfast as advertised. We had to hang around for breakfast as there was nobody there ( until we went to find someone)
It was clean and comfortable and the staff were friendly Lack of efficiency - day of booking wrong; meals very slow; noisy being above a pub
we were at a wedding at the hotel
With a wet week in prospect hotel selected principally on views and description of sitting rooms - would have happily spent the five days inside with a good book. Nothing about the hotel disappointed - but the weather was fine and we didn't spend much time in the sitting rooms after all! Absolutely nothing to dislike!
Staff were very attentive and pleasant. Standard of cooking was high, but the variation in the menu was more suited to short break holidays rather than a complete week.
Very relaxed atmosphere. Staff very attentive and friendly. Sorry we couldn't stay longer.
This is an excellent elegant hotel. The public rooms are fantastic as are the gardens. The service is 1st class and Angus is a fine chef. This is a special hotel with great style and comfort, We look forward to future visits when we will stay longer.
the food and general relaxing ambience a glass of warm (not cold enough) white wine
The hotel was excellent for a relaxing few days or even just one night. A lovely setting and a very warm welcome for all ages.
Quiet location, luxurious room and excellent food
Attentive staff, very pleasant lounges/ outdoor sitting area and garden, lovely room with excellent views None
extremely friendly well trained staff in a country house atmosphere, not merely an hotel. Merals were beautifully prepared , and the room was very comfortable indeed.The surrounding country side is peaceful and attractive
None Manager very insulting and condescending,if you are over weight or wearing jeans you won't get in.