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Everything was very good. The bathroom has no door !
Spa facilities, friendly staff Very slow service of dinner in hotel restaurant, I would not recomend anybody ti try to have dinner there
The service was efficient, it's location pefect for our visit to Hockenheim. The facilities are good, food quality is also good.
Very good spa. Relaxed, pleasant atmosphere. Exellent breakfast. Are 4 star hotels always understaffed nowadays? This was the second one where nobody offered to carry our luggage to the rooms. Had to get a baggage cart and do it by myself upon arrival and when leaving.
good hotel but location is average.
the spa, suna swimming facility is very good. The hotel location with good relax lake surrounding. Resurtant is good when we were there the elavator is not working we have to move our luggage to 2nd floor.
attractive position ;proximity to the Dom; secure parking; only one very thin pillow
The atmosphere and the location were exceptional. The restaurant and beer garden were superb. Breakfast was the best I had anywhere for my entire 14 day trip to Europe. Trying to find the exact location was difficult but other than navigating in our car everything else was wonderful.
Great spacious room in great location, bonus views of Dom.
Wonderful old building. Lovely courtyard It added to the atmosphere but was difficult to sleep through the noise of the cathedral chimes! Luckily stopped at about 2am
The location is great for walks through the town and to points of interest.
Easily accessible, central location, superb breakfast Somewhat surly staff at reception on arrival
Size of Room Nothing
Breakfast in the courtyard, tour of the Dom and the Kaissertafel fest. The noise from staff early in the morning.
Fabulous position right by the Cathedral and town centre and walking distance to both the historical museum (don't miss the Golden Hat) and the technical museum with the Buran (Russian equivalent of the US Shuttle) in it. Building is very old and wonderfully quiet and atmospheric No
There was a festival in town for the two days that we were at this hotel and we had a great time. The hotel also has a restaurant and beer garten right next door that had very good food and suds! Couldn't use the shower, it was too small!
A bit difficult parking.
Clean modern rooms and very quiet and peaceful. Room cleaning service excellent. There was no reception as such, you had to get your key etc in the bar/restaurant on the street so it would be difficult if you needed any hotel services out of bar hours, there was no other contact point.
very nice modern appartment style room in a brilliant location in the town
Very difficult to find - in the pedestrial zone
Very nice facilities and located in the heart of the city.
Excellent location. Great comfortable room. Responsive staff. I really enjoyed this place and hope to be back again.
It was a place to sleep but noisy at night My room was not cleaned on tuesday, it was on the 2nd floor and the steps bad to navigate wjth luggage on the way down, I feel it was about 10 euro's to much.
Nice Bar with 3 rooms, good location and fantastic little town. Please be aware that this is on the 3rd floor and is up lots of stairs with a lot of noise in the day and at night. Don't go and stay if you want a quite time, just drink more in one of the bars below if you can't sleep. Even if 4 people stay they only give you 1 key and the room was not cleaned on our second night nor was the tea and coffee not restocked. Just needs a bit more attention to detail and then will be perfect which I would expect from the Germans.
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
Clean and modern no kettle in room
The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
Nice TV, room very clean and well furnished.
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
Located near Lueisn Park and the staff being freindely and very helpful No
Quiet location but still close to centre Very helpful engish speaking staff
The owners are very amiable and helpful and the breakfast staff too always greeted you warmly as well. Although this is a bit of a "bare bones" operation, you did not feel treated that way. It was exactly what I expected -- a clean hotel, very centrally located in Speyer but on a quiet street. Lovely breakfast spread included. Clean, hot shower with soap and shampoo and extra towels on request. Tv and blow dryer worked perfectly fine.
everything was just fine. nothing
Staff was wonderful, spoke English, very accomodating
Good breakfast choice; courteous staff; unobtrusive but effective room cleaning
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
Great location, whole new object.
Very friendly and helpful staff who spoke very good English luckily as our German is not very good!
Plentiful off street free parking, good breakfast selection, free internet, helpful staff who kindly informed us that if we went into the town centre that after 7.47pm we would have to get a taxi back as the buses didn't run after that time
Pleasant staff and very informative and helpful manager. Nice, continental style buffet breakfast. Comfortable beds and nice bed linen. It was very nice to have a small balcony overlooking the garden but the balcony table and chairs were a bit grubby.
Christian was able to change our room from a smoking to a non-smoking after I made an error in booking the room. He also gave us a lot of good information on Speyer and mapped a route for us to get to the main platz.
warm welcome / clealiness / helpfulness of staff
the hospitality, verry nice people
The staff was extremely helpful and courteous; providing directions to area and breakfast staff was on the spot service.. Lack of elevator in the hotel.
Simple Hotel but everything was neat and clean and the service was very friendly. The restaurant was good value and free WiFi and breakfast were great for the price. It's not near the city center, but it was close to my destination.
Staff were very helpful and informative and spoke good English. Hotel clean and comfortable, breakfast good. Well situated for access to motorways with an easy drive into the city centre. Pleasant park area behind hotel. Discount vouchers to local restaurant and Technik Museum were offered.
The hotel is situated in the middle of Kempten enabling you to enjoy a stroll around the town in the evening after a long journey in the car.
The hotel was incredibly clean with large spacious rooms and a friendly breakfast room. Centrally located, the cathedral and heart of the city are just a few minutes walk away. It was a lovely place to stay. The hotel provided me with a cable for my laptop so I could access the internet from my room. No, I liked everything.
Very good position, clan and wide room, good breakfast
Great breakfast buffet. Large , clean room The overnight parking was about 6 blocks away.
Good value, well placed hotel within easy walking distance of the beautifully restored cathedral and centre of Speyer The latest check-in time of 21:00 needs noting, because we arrived at 20:55 and the receptionist left immediately after checking us in, leaving the hotel apparently unattended!
Close to centre with very nice restaurant No lift to second floor
Nice hotel, practical comfortable rooms. No lift is a limitation with heavy luggage but it is worth the climb. Small cramped receptioon arean and no lounge. Arguments about the confirmed price that was also in the brochures lying in the room.
The service and food in the restaurant was poor given that they were not very busy
Very clean and comfortable. English speaking receptionists. Private car park a short walk away and pay parking at the hotel for loading and unloading car.Excellent restaurant in same building. No, everything was fine.
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Pleasent location and facilities
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
Very quiet ! Not enough international TV channels
The room was spacious and very good.
Reasonably close to train station but bus service right outside front door. Very close to the core of the old town and castle. Quiet room, non-smoking hotel. Good breakfast selection. Friendly staff.
Location breakfast size of room Beds a bit hard.VW style!
It's centrally located to the center of town, and the historic section of town. The perfect blend of current and historic.
The staff were really helpful telling us where was best to eat. The bar (just a room with a large fridge with beers and wine) is extremely cheap all you have to do is tell the staff how many you've had at the end of your stay. The room was great with a large double bed and a fantastic shower/bathroom plus free on site parking. Brilliant all round! Nothing
The friendly staff and the comfortable rooms. This coupled with the easy access and on site car park made this a very pleasant experience Bar and food prices were a little high.
The room was not clean. The shower was very mouldy. We had requested 2 beds, but were placed in a room with only 1 small bed. All 2 bed rooms were smoking rooms. We left after one night.
Extremely helpful and pleasant staff
Staff were friendly and very accommodating
Good breakfast. Comfortable rooms. Did not stand up to expectations from Rick Steve'S. Parking was inadequate and access difficult due to poor organization.
Hotel close to the centre of the city and the basilik. Breakfast was good but expenses by putting above the roomprice. Rooms need a renovation, especially the bathroom
Very modern and clean, staff were very helpfull and most spoke very good English.
the staff were very pleasant and helpful and hotel was very clean the hotel bar ran short of certain drinks early on in our stay
very friendly staff,very clean and near the center of town.Rooms small but confortable i personaly thaught the breakfast was very expensive at 12 euro a head a night,you can get the same for 12 euro in town,as well as that i think guests should not have to pay for parking the car! 4 euro a night??
Sehr nahe am Centrum. Museum und Dom sind bequem zu Fuss erreichbar. Personal sehr freundlich und hilfsbereit. Das Bad roch muffig (nach Gully). Der Aufzug war außer Betrieb. Die Auswahl beim Frühstück war mäßig. Leider keine Klimaanlage (bei 38 Grad draussen bedeutet das 30 Grad im Zimmer)
Breakfast served was of good quality. The attitude of the lady at the reception: she handed the electronic card keys to my wife just by mentioning the room numbers without indicating anything on the keys.
Very handy for the museum, 20 minutes walking distance to beautiful town centre, quiet location except for occasional aircraft noise. Generous size room, good breakfast. No lift to upper floor.
Easy too find, friendly front desk staff, excellent food
Good comfortable room close to the attraction. Easy to get to by city bus. Great breakfast selection! no.
Room was simple, but comfortable. Breakfast buffet was very good. Good location for walking alont the Rhine river. Excellent parking. Location a ltitle bit too far from town (15 minute brisk walk) considering there was no restaurant in the hotel or nearby.
Nice Hotel and good location for the Museum and Town.
Close to the museum and value for money.
Hotel staff was very friendly. Rooms were clean, comfortable, and plenty large enough for us to set up a portable crib for our son and still be able to walk around the room. Breakfast was very good and lots of selections. Sits right on the Technik Museum property and there is ample free parking at the hotel. The city center is just a short 10 minute walk from the hotel. no washcloth size towels in the room
On the doorstep of the Speyer Technic Museum Some rooms (e.g. my bedroom) smelt of cigarette smoke
Everyone very polit and helpful, the hotel is close to speyer so you can just walk into the centre!
Hotel is in a green and quiet area and not far from the old centre of Speyer (15 minutes on foot). Good parking facilities. Clean, modern and comfortable rooms.Excelent breakfast buffet. No. Speyer is a lovely and green town for a one day stop.
The main draw for this hotel is its location across the parking lot from the technology museum. The staff is fabulous, very accommodating. Breakfast was also very good, lots of high quality choices. Wifi was very poor. Very slow the few times I was able to connect. My plans to get some work done before visiting the museum didn't work out so well
Very pleasant, helpful reception staff. Brilliant bedroom - comfortable bed, big well equipped shower room, quiet room, easy parking, lovely breakfast. A brisk 15 minutes walk straight down the main road into Speyer town, passing a number of bars, take-aways, restaurants etc. McDonalds less than 5 minutes walk. Would definitely use this hotel again and would recommend to others. There was no lift so suitcases have to be carried up 2 flights of stairs.
friendly competent staff and clean comfortable room
Great service and friendly hospitality
very nice staff at the hotel. Room was nice and clean. Breakfast was good. Pizzeria downstairs is good and sells wine as well.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
the facilities, the shower in particular...
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
Modern and nice hotel, good location! Nice staff, good value for money!
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
breakfast was great parking at extra payment 12 euro, bed little bit too soft
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
The staff was wonderful, especially about our 19-month-old daughter. They were friendly, helpful, and professional. The hotel was very "homey" and quiet. It is a ways out of the city center, but the walk in doesn't take long. We would highly recommend this hotel.
New, spacy rooms, decorated with taste. internet connection
Family-owned hotel, close to technical aero museum, friendly atmosphere, secure parking, beer for 1E in the fridge in the yeard
We enjoy the romantic room which was clean and had adequate space for luggage.
Easy access from the autobahn but in a quiet area and only 10 minutes walk into the town. Friendly welcome, lovely room (very clean) and good buffet breakfast. Nothing we didn't like - don't worry that the hotel doesn't have an evening restaurant, a 10 minute walk to town gives you a choice of many.
Good stop over, better if you could get an evening meal in hotel. Location, difficult to find, poor directions.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Location, English speaking staff Had to pay for parking