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Facilities and service to a consistently high standard
everything. Excellent hotel. Perfect locatiobn. Very quiet. Friendly and helpful staff. Beautiful breakfast, good dinners and big rooms, in fact almost suites. We really felt wonderful and will always - when in Spoleto - come back!!! Nothing..
Courtesy and location There were some problems with electrical supplies that entailed a disturbed night on 30/31 Jan
Comfortable,relaxed,quiet Bar not staffed
nice location, easy access to Spoleto center, private parking provided, good restaurant the room's furniture was very simple and old fashioned, not for a 4 star hotel, breakfast good but not for a 4 star hotel
There's all what you need. Quite big rooms, tidy. Great location. Nice personel. For this price - I was really surprised after past visit in other hotels in Italy. I highly reccomend it.
Excellent service and well located. good restaurant Not easy to find initially.
Absolutely wonderful. I recommend everyone go to Spoleto just to stay at that hotel and be treated like a human being. Bravo Hotel dei Duchi, bravissimo!! No
The lovely large bed.
Comfortable & quiet room, convenient elevator, excellent food, pleasant & helpful staff.
A pleasant hotel well-situated in the heart of the medieval town of Spoleto. Rooms are comfortable and clean. Staff are helpful. Food in the restaurant is excellent, however, breakfast is a little basic. I have stayed there before and would happily return.
Good location, good value for money. Breakfast could improve a bit. Shower didn't work properly and had no shower curtain (not a surprise in Italy though).
OK location. Free parking at all areas in town and parking in front of the hotel if you are lucky. Nice restaurant with a terrace facing the small piazza. Good view from upper floor rooms facing the valley. Breakfast was a disappointment. No shower curtains, so the whole bathroom was wet after taking a shower (seems to be an Italian thing). At first we were showed a room at the lowest floor with an old and dirty looking carpet on the floor and a view of the neighbors roof. After asking for a room without a carpet on the floor we got a nice room at upper floors facing the valley so it seems the rooms are in different shape.
Old style room was comfortable. Building work going on next door and throughout Spoleto. Breakfast was poor.
In general we had a good experience at the hotel. We heard others complain about the broken air-conditioners in their rooms, but ours was fine. The restaurant food was only fair and too expensive. We ate there only once. Our room was fairly small and there were only two small drawers to put clothes into so we had to leave most things out and on chairs
Excellent cuisine when dining at the hotel in the evening,lovely terrace for outside dining and nice lounge/bar for evening use especially Room was very small considering this was 'luxury' level, and only one mirror in bathroom / bedroom combined, with relatively poor visibility for shaving / make up purposes
Wonderful artwork came as a great surprise. Location is excellent for access to major roadways and within walking distance of all the sights. Lovely dining patio and swimming pool.
Rooms were new, nice and comfortable. Facilities were nice. Breakfast was mediocre. My room smelled like cigarettes and when I complained they didn't offer to change my room. However polite they may have been.
The hotel was a bit hard to find, would be nice with better indication of the hotel's location.
the staff was very nice and very helpful; the rooms had very good facilities and also the hotel in general. Excellent hotel on all the aspects.
The pool, the laid back staff, the cleaness and the facilaties of the room and the location.
The staff were quite nice. I had to check out 1 night early at short notice and they did not charge me for the unused night, which they could have. The hotel pool was not yet open and it was a big holiday weekend at the beginning of June - and hot weather! I chose the hotel based only on the pool. When I arrived I learned that the Management does not even open the pool until july, which is unbelievable as in Umbria it gets very hot in June. This fact should be very clearly disclosed at booking.
Excellent Room, Beautiful Hotel...but a four star hotel where you can't get anything to eat or drink at 2 o'clock in the afternoon (that's afternoon not morning!) leaves a lot to be desired The point above typifies Italy so it's a general.
The center town is very close to hotel. Parking is free. It seems a contemporany art museum.
It was in a quiet position yet with very easy access to the sights. There seemed to be few people staying there- probably because of Italian holidays, so it was quite empty.
Beautiful room, friendly staff, good location in a beautiful old city (Spoletto)
The homogenious high quality.
Location, helpful staff, very nice room. Bit hard to find, but nothing negative at all.
This hotel is perfect: family run, spotless, beautifully decorated, quiet, fine breakfast and lovely flowered courtyard, and full of charm. Our room had frescoes, a balcony and a marble bath. Even the location was great and provided for street parking.
The staff were charming, friendly and always helpful. Breakfast was varied and of good quality.
Amazing location, very kind staff, beautiful and comfortable rooms with painted ceiling.And what about the breakfast?Simply delightful with handmade cakes, a large selection of jams and, for example, fresh orange juice, hard to find in other hotels. Fantastica location, staff molto gentile e camere confortevoli con soffitti affrescati. E la colazione? Semplicemente deliziosa con dolci fatti in casa, una grande selzione di marmellate e, per esempio, c'è della spremuta d'arancia fresca, difficile da trovare in altri hotel.
Very friendly and warm welcome by professional, English speaking personnel. The breakfast buffet was so beautifully presented, didn't miss anything and the breakfast room is so stylishly and Italian/Tuscan in design. Very pretty! As the staff knew that it was our honeymoon, they put us into the better room which was lovely.
Very nice rooms and very comfortable bathrooms - luxuriously finished with all amenities - including a telephone in the bathroom, heated towel rails etc. Unfortunately, it was not possible to dine inside the hotel. Probably the eating outlets within the hotel were not operational in winter. Luckily, Spoleto is full of great eating places. But in bad weather, it would have been a problem.
Very spacious room, good breakfast and very efficient staff.
Clean and luxurious feel for Spoleto. Helpful staff. It is a strenuous climb from the hotel to the main parts of the city. Elderly or disabled people would find it a tough walk. No restaurants nearby on the hotel street level.
very comfortable; very helpful; close to Duomo: Breakfast was only fair
Staff were very helpful & most welcoming. The hotel has The best locatio n in spoleto.
The view from our room was stunning. The hotel is very stylish. All the public rooms and areas are very comfortable and also have glorious views of the aqueduct and the beautiful tree-covered valley and hillside opposite the hotel. The staff were all courteous. We loved the experience of staying in this hotel.
The location and helpfulness of the front of house staff
The staff were extremely friendly and accessable. The room was very large. Breakfast and bar were excellent. Beds were too soft.
Staff was exceptionally kind. Lobby beautiful. Good-sized room. Breakfast was nothing out of the ordinary but well stocked and endless, decent coffee. We stayed in room 21. Housekeepping was pretty bad. Glass tabletop had not been washed for days and was encrusted with food particles and sticky substance. Detritus from previous guests left in shower stall and in mini bar. No electrical outlet in bathroom. Mattress old and creaky. Would recommend with reservations.
the staff was very attentive and helpful, good breakfast. the hotel, as the whole city, is under maintenance. That meant that I got a room in an annex rather that at the hotel itself.
Air conditioning, parking
Hotel Charleston is a very good small hotel, well located in the centre of Spoleto. Nice outdoor terrace for breakfast. Very helpful staff.
The Location and general atmosphere
For nights 2 and 3 good room in main building . We booked for 3 nights and arrived at 15.15 the room was not ready. The room was bare with inadequate storage, bed clothes and was cold. We requested another room immediately but were informed none would be available till next day. Breakfast coffee and tea always look warm
Welcome and hospitality of all at hotel excellent. Good sized homely room. Well situated for walks to all historical sites of the town. Good bars and restaurants within 5 minutes walk. If arriving by train at Spoleto station a bus runs to Piazza San Domenico (Just before Piazza Collicolo),route Circulo `D`. Tickets can be bought at the station bar or newspaper shop.
The location and service are all right. The room they gave me was really really small.
Pleasant and helpful staff Breakfast was adequate but should have a wider selection of basics - Rolls etc
The Hotel Dragoni was a true find for me. It was perfect. The owner was charming and helpful. The room was beautiful and comfortable, besides having a wonderful view. It was also centrally located and featured a nice breakfast. What else can you ask for?..Jorge Santis, Fort lauderdale The only thing that it lacks is a bellhop. It should have someone to help the guests with their luggage.
The staff were super! Beautiful hotel and perfect location, the views from our room was breathtaking. Clean and well organized. Breakfast was good, we really enjoyed this hotel.
Terrific room with a great view. Very good breakfast. We arrived late, and the attending concierge did not speak any English, resulting in us unneccessarily paying for public parking (there were permits available) and not using the wireless internet (as he told us there was no internet facility). The morning staff was well informed, but unfortunately, too late.
Superb facility, ideally situated and a wonderful caring staff. The furnishings and room facilities were excellent. An ancient and romantic building representing a most historic period in Italian history. Nothing
It was a nicely situated Hotel, very clean, elegantly furnished, with excellent staff service -friendly and polite.
The employees were very nice.
very friendly and helpful staff, breakfast is nice, beautiful view however if you check in downstairs some roomes wireless not work inside room have to go to the reception room all the time
The hotel staff were very gracious. The breakfast was wonderfully presented and the room had an extraordinary view through a wall of Venetian windows. It was cold and rainy while I was in Spoleto and the room, charming as it was, did not have a warm and cozy feel.
Was staying in this hotel for couple of days in end of March. The room had large windows with incredible view of old town. But the bathroom was styled like in 3-star hotel with cheap bath tube. Additionally the hotel switched off the heating in the nights that resulted in +15 degree inside! So I would rate the hotel maximum for 3 stars.
Location Noise from the street
I enjoyed the big bed, the view from the breakfast window and the nice behavior of the employers. I think that the breakfast in comparison with the hotel price was a bit poor. As well as the internet connection was very slow and the pc very old.
Very friendly staff that let us check in early. We had a nice balcony room that overlooked the piazza and fountain below. The hotel is about a 10 minute walk from the train station and well situated to visit the historic parts of town. The hotel staff offered us information on the nearby attractions and gave us directions on how best to walk there. We recommend eating at the nearby Osteria del Trivio for a delicious meal in a charming atmosphere for a good price.
Staff were friendly and helpful. Very near to train station and tourist attraction places. The bathroom has a unpleasant smell.
Room could have been cleaner, room small, bathroom smelly, fairly noisy position, no restuarant, breakfast minimal. Not good vale for money at €80. Compared with other hotels we stayed in on this trip, this shoulkd have been nearer the €55 mark
secure parking area
Central location, very friendly and helpful staff
The friendliness of the whole place, their whole attitude was welcoming
Nice room, quiet. I thought it was in the historical center.
Staff were friendly and helpful. Hotel is very centrally located - easy to get to the train station, local walks, restaurants and shopping.
The hotel owner greeted us with a glass of prosecco, which was nice, and the bath had inbuilt jacuzzi jets - which didn't work! Yes. It was hard to find, on the edge of town, the breakfast was minimal and its location should have been better flagged up.
Public smoking area
We were given a warm and polite welcome, and breakfast was served in a frindly manner Noise from traffic along road, Plastic plates and cutlery at breakfast, a breakfast a bit light
we enjoyed the location, the price, the service was beyond the necessary, and the breakfast wasgood
This was the most dreadful hotel experience in my life. The staff was extremely arrogant and unfriendly. The whole atmosphere was more like a prison than a hotel. Not to be recommanded is just an understatement!!! Should be removed form hotel.com
Not far from the center of the city and the location of the hotel is good if you want to spend a few days in Spoleto. If you have a car, near the hotel there is a free parking; but you have to know it, because of the staff do not tell me about. There is a free car parking near the hotel, and the staff tell us about this park at the end of our travel; but if you pay ... may be they will tell you at the beginning of your stay.
The location just opposite a gate in the city wall, was excellent, and easy to find. The hotel is immediately adjacent to a huge free city car park. Based on earlier guest reviews, we expected a very poor breakfast, but the breakfast supplied was adequate.
It was good value for money with a good location. The room was cleaned and the bed made every day with fresh towels also being set out. Whilst simple I enjoyed the breakfast and there was plenty to eat, On leaving I was left a half bottle of Prosecco and a short note, which was greatly appreciated. There was also an excellent restaurant next door called Le Logge. Whilst I found the staff very helpful it would have helped more had they spoken English.
Small hotel, very likely to a town house; perfect if you are on holidays and not in a hurry in the morning. I was there for a work meeting starting at 9 a.m.; unfortunately the breakfast service doesn't start before 8.30 a.m. so I had to go out without even a coffee; but the morning after they were very very kind