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We traveled with friends and stayed in the area for 3 nights. Mostly used the hotel as a place to sleep but ate several meals there. The food was good and the service was excellent. We arrived after the restaurant and reception were closed but the staff found us food and checked us into the room. But more importantly, treated us as invited guests instead of a nuisance. We recommend this hotel to anyone staying in the area.
The hotel is beautifully located in the Frankenwald forest, and Bad Steben offers a fantastic variety of spa, cosmetic and health treatment. Also, there is a system of foot paths that offers the possibility for walks and jogging for all needs. Good food. The fair rating of personnel is because of one person in the reception, who clearly should not be their. She was unfriendly, unhelpful and demonstrated no understanding of service. However, this one person was an exception, all other staff deserved good to excellent rating. The hotel is now 25 years old and the need for refurbishing is getting obvious.
Great staff, very helpful. Lovely setting.
The location in Frankenwald is very attractive. Beautiful,calm landscape. When we have ticked off "Golf/Sports" it is because there is a large selection of footpaths around the hotel where you can walk or jog, and the pool facilities are excellent.
A very nice hotel with friendly staff
Beautyful surroundings, fatastic for hiking and exercising. Pleasant staff and facilities that met expectations at the price level.
Although I did have an booking confirmation, I was forced to change hotel close to this hotel. Just only because of, "We didn't have any room any more...".
Beautiful surroundings and excellent facilities. Very nicely laid out for hiking. Wonderful swimming pool. Friendly staff. One sour individual (male) in the receiption ruined an otherwise excellent rating of staff. The hotel can only wait a few years before an overhall is required. It is beginning to look a bit worn in places.
Hi-tech hotel! Friendly personnel. We complained when our room was not cleaned, The director intervened and made sure it was tidy later on. The next day it was cleaned used towels taken, but no fresh towels. We just got fed up, we used our own towel. It seems the hotel is on some sort of shoe string budget!!
The room we stayed in was nice, clean and not too small for three persons. The third bed really was good - the best on our whole trip. The sauna was large, relaxing and very clean. Our room was located on a side where trains pass at a distance of about 150 metres. Because of that one cannot sleep with open windows, because the trains also pass during the night. The breakfast buffet was sufficient, but not greaty sorted. Nothing was replenished and when having breakfast later in the morning the scrambled eggs were on all three mornings old and cold.
New clean hotel easy to find while on main road so as a nice atmosphere in the restaurant with a pretty good diner (choice). Still loud enough even if countryside through trailer traffic in the morning.
Value for money No
A clean, orderly, privately-owned hotel with friendly staff in a reasonably quiet location. Clean, comfortable rooms and a good breakfast for a traditional hotel. Excellent value for money.
It was great!!! I cant find any disadvantages!!!
Friendly staff (made us schnitzels even though the kitchen was closed). Wall-to-wall carpet smelled. Not even a soap bar provided. Bed covers suitable for a mountain cabin in mid-winter (quite hot in July).
This is a lovely little German country style hotel. It was well located for us to see Kronac, Kulmbach and Bayreuth which are interesting centres in the Bavarian countryside. Many of the other guests were doing cycling holidays in Bavaria so it is clearly a hotel well known to the locals. We enjoyed our German countryside experience. For international guests, it is best to know that many of the staff did not speak any English so you do need to be comfortable with sign language and smiles.
Good hotel. Nice and friendly staff. Rooms according to German standards: Clean, well equiped and enough space. Breakfast very good and free parking near the hotel
Very clean, modern hotel. Free parking. Excellent restaurant, great prices. Superb staff who made the family feel welcomed. Burgkunstadt is a small town in the middle of nowhere. Shower only, no bath. Small picture-tube TV. Wi-fi signal too weak for use in room (fine in foyer)
The service was great and accommodating. The massage availability and its quality were impressive.
spacious, clean pleasant, efficienbt
Good service, good value for money, spacious rooms, probably outdated in many ways but still good hotel, excellent breakfast. Wifi in lobby free of charge - good solution.
Nice, quiet, big room, clean, friendly.
Good design of the hotel. Available buiseness package including breakfast and internet access. Lack of air conditioning in my room -however temperature was okay to sleep -accomodation in mid June.
Friendly staff, nice room with extra like sewing kits and nail files. Great value for the money. You do not have to have the breakfast. The computer in the lobby did not work for internet, the bathtub was not clean the first night, but was cleaned the second night, without us asking.
The hotel was cozy and comfortable. We spent many hours relaxing in the hotel's saunas, jacuzzi and inviting pool. The staff and guests were all pleasant to speak with. Everybody was very cordial and nice. The room was large and comfortable with a sunny terrace outside. The bathrooms were luxurious and spacious as well. We highly recommend this hotel to anybody. Our stay was absolutely relaxing.
Wonderfully dedicated staff
Very good hotel in beautiful surroundings (forest). Very spacious hotelroom with a fantastic view. With all modern comfort, although somewhat dated but you could also call it typical German style. Had a good dinner and breakfast. Personnell speak English. Old tv, no sattelite.
hotel in lovely quiet setting overlooking rolling hills, the staff were very friendly and helpful, our bathroom light did not work and we reported it on going for dinner and on returning to our room later it had been fixed,the restaurant food was excellent both breakfast and dinner. would definately go back again.
good spa facility, spacious room, and good staff
The staff was great. Very friendly and eager to please. If I asked for a favour, they were sure to do so. It is a city hotel and its location is close to the main train station and city denter. In the summer Nuernberg is full of life, so the noise of the city was less then most locations, and to be expected. Front desk staff speaks English, too.
Silent, but not far from the mainroad. Kitchen excellent. A little bit far from the town Kulmbach for those, who like to walk only.
The hotel was closed untill 5.30 p.m. even check in from 5.00 p.m. should be possible. Half an hour just waiting for someone to open the door is not good enough.
friendly, warm place in a picturesque little town a bit off the beaten path, but that added to the charm
locations on the way to ski holiday
This hotel is too close to the church that rings the bell every 15 minutes!
Its a very familary Hotel and silent place at night time..Breakfast was great
We used the hotel on the way to and from our summerholiday in Italy. We are to adults and 3 children. So an extra bed was added to the room. The room wasn't so big, but comfortable and nice. The staff was nice, the breakfast was as expected (I didn't miss anything). Close to the hotel there is a pizzaria (very good and affordable) and an icecream shop (and a bank). There is much trafic on the seemingly small road in front of the hotel. Open windows will cause noise at ordinary city level from approx. 5 o'clock. So don't open the window.
Good price for one nigth
Well, what can one expect for the rate 45 euro for double room? The hotel has been choosen for one purpose: near A9 highway, low rate, half a way during our longer trip. So if you need cheep place as a "trip-braker" and quick bed & breakfast this place is could be for you, otherwise avoid it.
A very nice owner - the lady is such a warm and helpful person, excellent! We were with 2-year-old twins and the lady was very helpful to us at every stage of our 1-night-stay. Very good breakfast, excellent location - only 5km from A9 Autobahn.
It is very nice hotel located in the beatiful place between and on mountains. Hotel staff completely does not speak and understand English so it should be a good idea to get some German speaking background before going there
Friendly atmosphere: good value food and drink
- My bathroom was horrible (pee left in toilet, smelled of urine, extremely dated, hair everywhere, toilet seat did not look clean, towels badly need to be replaced, I was so horrified I used bottled water to brush my teeth), - entire room was dated, - breakfast did not have a very good selection
We loved the local nature of the hotel . It was truly German. The staff were delightful and attentive. The Bar and Food were available all day, and served really good, well cooked good food. There are well marked foot and cycle paths, with lovely views from them. We would love to go back. Nothing at all.
Good location.Good staff. Excellent hotel restaurant.
Easy access, parking, clean and spacious room, good kitchen, kind staff The bathroom needs modernization.
Great food, quiet location