This 4-star Stratford-upon-Avon hotel is in the heart of Shakespeare country. The Mercure Stratford Upon Avon Hotel has 78 contemporary guest rooms, satellite TV and WiFi throughout. Lunch and dinner can be enjoyed Marco's New York Italian or you can take drinks and afternoon tea in the Quill Bar and Lounge. Our fully-equipped function room can accommodate up to 36 guests and is perfect for intimate weddings.
Location (very central), friendly and helpful staff, character. WiFi was very accessable
Room was a bit worn. No mention was made before arrival (eg at time of booking) of £10 per night charge for use of the carpark.
Comfortable hotel with character right in centre of town. Ideal for visiting historical houses and close to lots of restaurants.
wonderful, excellent for a romantic evening- four poster bed well worth it, central to stratford
We really enjoyed the ambiance of the hotel.The decor and furniture have been chosen for ultimate comfort and cosiness and have achieved a "home from home" feeling and yet still offer luxury.
Nothing springs to mind.
The hotel is clean and suits the character of Stratford upon Avon. The log fires are lovely!
The hotel were not helpful with the problems we experienced during our stay. The breakfast was poor quality, badly served and the staff were not helpful.
The location was superb. The junior suite was well worth the extra with a separate lounge area. Having real log fires burning made it feel warm and cozy. Plenty of places to sit and enjoy a hot drink near the fire.
The hotel building is old and whilst the rooms are very clean and well decorated the plumbing is old with low water pressure and about 15 minutes before very hot water reaches you. All part of the old world charm I guess.
Great location for accessing attractions. Liked the ambiance of the hotel. Staff were obliging.
Room was cramped (bathroom was not).Poorly equiped-tv did not work. No clock/radio. No pen. Most importantly- no space to put clothing- We had to live out of our suitcase.
Location, Food, Character Building.
Being charged for car parking.
I liked the "character" of the hotel and that it had air-conditioning. The room and bath was large, the bed very comfortable, and the hotel is in a great location.
Very convenient for the theatres and with on-site parking (which can be a problem in Stratford) this is a comfortable and characterful hotel which is good for a short stay.
The staff are pleasant and intend to be helpful; but things can go amiss. For example a room service request was overlooked and a dinner reservation got lost between the front desk and the restaurant.
The friendliness of the staff. The fact we were able to book in slightly earlier than 2pm having travelled all the way from Scotland.
The hum of the air conditioning unit outside our bedroom window.