Mercure Stratford Upon Avon Shakespeare Hotel

loved the location and the fact that there was parking at the hotel even though it was on first come basis. and charged ten pound a night. olde world character is our type of thing hence us booking here instead of premier inn, loved the character of the building. plenty of choice at breakfast time breakfast staff polite and friendly, though food sometimes not as hot as it could have been I appreciate this is a common problem with buffet style breakfasts.

the cold water tap was stuck hence no cold water, the staff must have been aware of this because it was solid and if they were not they can improve matters by making sure maintenance or a designated person goes around checking these things, had looked forward to a relaxing break for a while and never visited the area before, it was time consuming to keep filling the bath with cold water from the kettle to cool the bath water down, while I appreciate it is an old building I feel the plumbing could be brought up to date it was very noisy when running water or flushing toilet, and could hear water running in other rooms and though windows were double glazed draught came through as did noise from outside the building. was under the impression that there was complimentary water in the rooms we didn't get this. there was also a strange smell from the drains at certain times during our stay there was a step down from the bathroom which was quite high this should have had a handrail to use. all in all I felt we were given a lower standard of room, which was a shame as it was a surprise for my husband as he always wanted to visit stratford. ceiling marked and hanging down slightly from above toilet. room was not particularly hot, though I loved the character of the building I feel I would stay elsewhere in the future which is unfortunate