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€35 for a toasted sandwich in the bar at night......
Customer Service, room was awesome
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
Very centrally located, neat and clean it must be possible to go to the room before 15.00
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
Room service Reception not very friendly. Location of the hotel is not good.
spa area cost of water!! I do also think that the rates are very expensive
everything - superior hotel, exceptionally friendly and helpful staff, faultlessly clean room good facilities.
It was the perfect choice. Everything was fine.
the staff at check-in on April 30th was very helpful, available and smiling. everything was on the top of excellence: spa, massage, room, a few steps from city center, closed parking, and the best buffet breakfast I ever seen. I will definitively come back! the staff at the check-out on May 1st did not pay attention to us, not even a smile, very cold and not interested in asking us if we had a pleasant stay. I felt like I was not an interesting customer because I had a good deal on internet. it was sad to leave like this after a so beautiful (too short) stay.
Absolutely perfect service; friendly, knowledgeable, timely. Concierge even programmed our rental car GPS for our trip to the airport!
Great Location and very comfortable. Large modern rooms and friendly staff.
location, comfort and smiling face of staff
The price we paid for a five star hotel was an absolute bargain. We stayed for 5 nights and can have no complaints at all. Location is excellent - it was handy for the city centre, the main station and the underground. Rooms were spacious, very quiet and immaculate. I really can't fault it.
breakfast and the bar we asked a no smoking room and received first one with a very bed smell, and after we received a room without heating, near the heater was a broken glass(hidden)?
Excellent location, great views, luxurious property, and very helpful staff.
Very clean, updated bathrooms, beds were comfortable, staff was very helpful
service and staff and location
Good Location, Excellence Service and value of money.
The staff was helpful and kind. The location was wonderful. I was hoping for a bit more luxury from a five star hotel.
Very helpfull staff, lovely hotel, ideal location The only thing that I can really fault is from the outside it's not the most attractive hotel, but I don't suppose there is much that can be done about this.
the service is outstanding the hotel is a bit dated
The location is excellent - a 10 minute walk to the train station and situated facing onto the Stuttgart Schlossgarten adjacent to many historical sites within an easy walk. The staff were friendly and helpful almost beyond belief - possibly the best I have experienced in my travels. Excellent breakfast service with a dining view over the grounds of the Schlossgarten. Internet access is very expensive (27 Euro for 24 hours access). The room was rather small for the price.
The morning buffet, the wine store, staff and the room. Location was excellent.
Large room The atmosphere in the bathroom is to cold
Hotel is well located and facilities are good. Undercover parking was handy. Hotel a bit hard to find even with GPS.
Clean, modern and new! Location was central and as easy walk from the train station. Friendly and helpful staff.
This hotel was amazing in every aspect. We had the 2-bedroom 2-bath apartment for two nights and it was a great value, and totally fantastic! Rooms were spacious even by American standards and the baths were huge and spa-like. Staff was friendly and fun and very helpful from reception to concierge to restaurant. We will definitely look to stay in another Arcotel property in the future. Absolutely nothing negative to say!
I hated the room telephone It was hard to use. No clock at all in the room!! There was no breakfast card in the room.
Absolutely fabulous lodging and staff
The staff at the hotel were very helpful, professional, and friendly. The hotel rooms, although small, were modern, comfortable and clean. The breakfast was meager and picked over. We were told breakfast was included in our room rate by an employee in the dining room only to be charged for it when we checked out. Very overpriced compared to other hotels we stayed at for what they offered.
Wellness is nice and free. Rooms are spacy No wireless available in room or elsewhere although your site says it is available. No free internet. Resto quite expensive
breakfast watch out, the hotel is located by the 6 lines main road of the town - half of the rooms have windows on that road. the price is a bit too high for the design - standard - confort provided
The rooms are clean but somehow old.Although bath rooms are renovated.Its location is really good to access to train main station in 1-2 minute walk.Breakfast also is acceptable. There is no free wifi in the room.Also there is limited English channels in the TV. There is no safe in all rooms but it is available at the reception.
Excellent location close to Hauptbanhof, nice clean rooms and a breakfast that really stand out!
The location was perfect. Didn't like the breakfast that much...
It was very easy to walk to interesting areas of the city, and close to the Hauptbahnhof.
Good location close to the train station and the pedestrian mall. Excellent breakfast. Room was modern but very small with a single bed.
Hotel is at the heart of the city but the rooms are quiet. Clean rooms and satisfactory breakfast buffet. Rooms are small and shower could be better.
The covenience for parking, ease of check out, breakfast at 6 - I had plane to catch at 8, central location. No smile from reception staff.
Location (very close to central railway station, underground, restaurants, shops); good level continental breakfast; quiet room Smoke smell in a non-smoking room
Close to station, helpful staff, clean and reasonably comfortable. No complaints.
We were very impressed with the cleanliness of the room and bathroom. The furnishings and carpets were in good condition. The receptiom staff were very friendly and helpful. The weather was extremely hot and it was unbearable bot to have air-conditioning in the hotel and room. In spite of the fat that breakfast is served until 10am, around 9:30, some food was already finished, such as cut vegetables, and the kitchen staff didn't bother to replentish it unless we requested something specifically.
Staff very helpful Would have preferred a bath to a shower - but Stuttgart is in Germany!
Its location is near the stations,U-Bahn,S-Bahn and city centre.Room rate is reasonable. The shower part is too small and water could be dissipated outside to the dry area.
Elevator was very noisy
the staff where very helpful and nothing was too much trouble for them, the room was clean and well looked after
Location. Staff Small rooms
The receptionist was particularly helpful. The location was very good. The breakfasts were good. We thought the placement of the shower on the side of the bath gave a very narrow space in which to stand.
very close to the center and railway station, good breakfast very little room with no comfort
Great staff but for that price hotel was very low on 'perks' like decent towels, no fan in room, only one pillow, no bathroom items like shampoo/showercap etc.
Very near to the main tourist attractions in Stuttgart. Free private parking place. Easy to reach. Nice breakfast with nice crockery :-)!
Breakfast was tasty and quite filling. Internet reception was great (our room was near the reception). We loved the free parking, and the lack of a pet fee. The receptionists were friendly. The room was very comfortable, though it wasn't huge. Of all the hotels/b&bs we stayed at in Germany, this was our favorite. The room was a little small. I didn't like that the double bed was 2 mattresses stuck together instead of one single mattress. It was also mildly irritating that there wasn't a 'do not disturb' sign for the door, and when you asked not to be disturbed the cleaning staff didn't follow through.
Hospitality, friendly staffs, close to train station and main streets.
I am very disappointed about the facilities. The pictures opened in booking.com is different from the real. But if you pass the hell night, you can meet not bad breakfast.
Convenient location for the railway station and town centre
Close from the main station
Very good location. Spotless clean room and bath room. The bath room of the signle room is quite big, compared with other German hotel. Very quite during night (my room is facing the hill and other buildings). Breakfast fresh and good variaty of cold and hot food. All in all, excellent value for money. Thin wall between rooms. You can hear from your neighbour many things...
near the station some staff were not very friendly
W-Lan free of charge. Breakfast with no various choices. Some rooms stand in front of a big crossroad --> noisy!
Staff was friendly and helpful. Location is just a couple of blocks from the main train station. Breakfast was excellent. WiFi was free and good. Room was comfortable and clean. nothing.
Room was nice and clean. The hotel stuff is very kind and helpful. There was no minibar in the room. Brakfast was a little bit poor.
I like most of the free WIFI internet service and the breqkfast. They were just great!! I had to climb 3 flights of steps to get to the hotel
best value for money and very near to Stuttgart Hbf
Central location - near main station. Our arrival near midnight was no problem. Basic hotel but excellent value for money
The hospitality of the hotel staff which was the main highlight compared to everything else. Even for the price, the comfort was not adequate.
Excellent staff and rooms.
I asked them to give me a quite room so my room was quite. Also in my room I could use the free internet. (another generous hotel opens it to all). It's near to the train station, but at first, difficult to find. nothing is included. They start to clean about 9:20~40, and just open the door.
Good hotel with good location, nice staff and excellent breakfast.
The good thing is that the hotel is located very close to the main railways station and to the city centre of Stuttgart. The hotel is extremely noisy, the rooms are not very confortable, everything is old and not well taken care off.
Warm welcome from the staff no more hot water after 8:30 am !
breakfast ve5ry good shower head loose
Perfect for travelling - Friendly & helpful staff - Rooms are clean Expensive (Internet access & breakfast are not included in price) - can be noisy - bed quite unconfortable
breakfast was overpriced for the offerings
Near the Central Station
Bathroom is great!!!
The mess caused by the rebuilding of the hotel
helpful staff, location right at the train station but still quiet From the hotel front door you need to climb stairs to get suitcases up to the reception desk BUT we discovered that if you go to the north entrance of the train station you can enter the hotel through the station with no stais at all
It's right there inside the train station. They gave me a card for free transportation on all busses etc... had a bar there in the lobby. I was expecting something a little more bare-bones for being a part of the train station, but this is a great place to stay!
Room was clean and well appointed, Staff were very helpful (and spoke English!), breakfast (extra cost 14euros) was very good. Great central location for travelling around the city. No bath in the bathroom, just a shower.
Convenient and friendly None
Comfortable bed, shower in full working order (not as commonplace as you might think), everything very clean, staff friendly. Room was a bit cool, but only for sitting (OK once in bed).
Location. Modest scale (non-chain). Problem with room key
Nice and clean budget hotel, 10min walk to city centre, train station, etc No elevator, at least in my side of the building.
Not much at all No lift,small room,blocked drains basin and shower.
Hotel near the center the singles rooms are too small, and the doppel rooms are very uncosy. There is any elevator.
Very homely, spotlessly clean, excellent food (breakfast) in a good position for shops, theatre and galleries. Friendly staff.