Services and conveniences
Basics
Dining
Accessibility and suitability
Laundry
General
Media and entertainment
Pool and spa
Parking and transportation
Workspace
Health and safety
Family friendly
Bathroom
Outdoor
Bedroom
Things to do
Fitness
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The restaurant at the Hilton Garden Inn Houston/Sugar Land offers outstanding food and exceptional service, providing a delicious breakfast and a cozy dining experience.
Are there any concerns about the hotel's breakfast service?
Some guests have mentioned that the breakfast service could be improved, with a few reviews expressing dissatisfaction with the breakfast menu and the extra charge for breakfast items.
How are the hotel's beds described by guests?
Guests have described the beds at the Hilton Garden Inn Houston/Sugar Land as comfortable and the rooms as clean and cozy, providing a restful stay.
What are guests saying about the hotel's cleanliness?
Guests have praised the hotel's cleanliness, with many highlighting the clean rooms, clean hotel, and the daily cleaning service.
Is there any feedback about the hotel's customer service?
Guests have positively mentioned the friendly and helpful staff, particularly at the front desk and in the bar. However, a few reviews have expressed concerns about specific staff members' attitudes and professionalism.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on a Higher Floor
Several guests recommended choosing a room on a higher floor to enjoy better views and a quieter environment.
Consider Bringing Your Own Toiletries
Some guests mentioned that the toiletries provided were not of the best quality, so bringing your own might enhance your stay.
Check Room Amenities Beforehand
A few guests experienced issues with in-room amenities such as the TV, refrigerator, and air conditioning, so it's advisable to check these upon arrival and request a room change if necessary.
Be Mindful of Breakfast Costs
Several guests were surprised by additional charges for breakfast, so it's recommended to clarify the breakfast policy and cost at the time of booking or check-in.
Utilize the Free Shuttle Service
Many guests appreciated the hotel's shuttle service, especially for getting around the local area, so take advantage of this convenient amenity.
Request a Room Away from Elevators
Some guests noted that rooms near the elevators could be noisy, so if you're sensitive to noise, consider requesting a room further away from the elevator.
Double-Check Room Cleanliness
While many guests found the rooms clean, a few mentioned issues with cleanliness, so it's advisable to double-check the room upon arrival and report any concerns to the staff.
Inquire About Nearby Dining Options
The hotel's location near various eateries was praised by guests, so consider asking the staff for recommendations on nearby dining options.
Clarify Room Service Procedures
Some guests experienced challenges with room service, so it's recommended to clarify the procedures and timing for room cleaning and service upon check-in.
Consider Bringing Earplugs
A few guests mentioned noise disturbances, so if you're a light sleeper, bringing earplugs might help ensure a restful stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | November |
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High season | September |
Average price (weeknight) | $132 |
Average price (weekend night) | $146 |
Value for money | 8.0 |
|---|---|
Distance to city center | 1.0 mi |
Nearest Airport | Houston Hobby |
Distance to airport | 22.1 mi |