Pros: Forgot to turn in my key and was not belittled for doing so. Given instructions on how to best and quickly get the keys back to Medford where I left the car.
Cons: FEDEX charged $72+ to send the keys from Denver to Medford. They got them there, and I am grateful, BUT come on, I feel that is pricey.
Oct 19 2016
Pros: The rep from a rival car rental agency helped me with my dropoff because the Enterprise rep was busy with another customer.
Dec 13 2016
Cons: Creepy people watching me when I dropped the car off after hours. There were other people dropping off their car who either called the police or Enterprise because I'm not white and was waiting in the car to be picked up by family and they spied on me. And then another truck came and spied on me once they left. It was gross. I can't wait to get back home to Canada.
May 17 2017
Nothing to give
Pros: Nothing to give
Cons: Nothing to give
Aug 30 2016
Pros: Roomy and fuel economy
Cons: There was a crack in the windshield that was not fixed prior to me picking up the car and I thought that was not a safe thing to do
Sep 20 2016
Give your review a headline
Pros: I was scheduled to pick up my rental at 5:00 pm, we were on our way to pick up the rental when we get a call at 4 : 45 pm that there were no cars available.
Enterpise said they would leave my reservstion open but come to find out they would not price match the reseervation price.
Ended up canaceling our mini vacation.
Jan 5 2017
Cons: I was called 2 hrs before the rental time to be told the minivans were not available. That is really poor. Consequently, i had to cancel my trip that i had planned well in advance and relatives had travelled from overseas to attend.
Jan 26 2017
Pros: The car was smooth riding and very comfortable to drive. The gas mileage was very good.
Cons: The trunk was smaller than I expected but still held the luggage for four people.
Apr 11 2017
Quality of car was horrible
Pros: Vehicle was ready at scheduled time
Vehicle was good on gas
It was easy in and out
Cons: Speakers did not work
Vehicle smelled of gasoline on the inside (agent knew and rolled windows down and turn AC on blast, didn't realize until I was gone already)
Cons: I arrived right at 2pm on Saturday and the staff said that they were closed and would not provide service. I couldn't even get my car. They were there... just didn't want to serve me. There was another women that was there at the same time and she had the same issue. Poor service. I ended up cancelling my car.
Jan 15 2017
Make sure your gas tank is full before leaving the
Pros: Close location to my house. Affordable prices through kayak.
Cons: I had to do my own run through with the car. When I received the car the gas tank was not full.. upon returning the vehicle I left the tank where I found it plus a little more. When they now did the run through, they come back and tell me to fill it up. I explain to them that it wasn't full when I received it and they proceeded to tell me the extreme gas refilling price. They need to work on further preventing those situations. It was inconvenient and made me spend money that I rightfully didn't have to.
Worst staff and they don't respect reservations!!!
Cons: They didn't respect our reservation, they told me I could pick the car at 6 and they closed the office at 6, didn't tell me they didn't accept debit card and we had already paid for an insurance but they said they didn't accept it and we had to pay for another one. Worst service ever and a waste of time and money.