1.9 HorribleSep 20 2021
For the record! There was no rental as when we arrived at be they informed me that they had NO cars. Very frustrating to drive 35 minutes to be told that news. Indicated that because of Covid they had been dealing with a shortage. Started to leave but then walked back in and asked if there are other locations nearby. Answered yes, Rosenberg and Missouri City/Stafford. Asked if he would call and his response was that they all have the same problem. Compounded my frustration because the young man had zero customer service training and very poor communication skills! Again, I did not rent a car and now second guess renting again with Kayak going forward. Will head back to Hertz Gold!
7.2 GoodOct 30 2020
Staff was very friendly.Car could've been cleaner. A lot of schmutz in the console and stains on the seats.
2.0 MediocreJul 20 2020
Needed to rent a pickup and no pickups were available.Kayak interface should reflect what vehicles are actually available. If i hadn't called, I would have shown up and found zero vehicle availability.
10.0 ExcellentSep 8 2018
Everything Drew is the best customer service sales guy And also the app is the best saves me more money compares to renting directly from Enterprise itselfEverything super
10.0 ExcellentAug 22 2017
Not always hitch-free, but very friendlyThey were ready when I got there. Check in, claim the car and leave was a smooth process and the car was clean and prepared as I requested.I asked for a large SUV, reserved and confirmed, but they were "out" of that vehicle type and called the day before to modify my reservation. This is my third experience with this location doing this. They always reserve and confirm (A week or more in advance) whatever you say you want, but can't always deliver on pickup day. Also, the vehicle had less than a half a tank of gas when I picked it up. I had to gas it up myself.
2.0 MediocreJun 11 2017
I didn't make it there because I couldn't rent the car in Oakland.How should I know?That I couldn't drive here.
3.6 MediocreApr 11 2017
Quality of car was horribleVehicle was ready at scheduled time Vehicle was good on gas It was easy in and outSpeakers did not work Vehicle smelled of gasoline on the inside (agent knew and rolled windows down and turn AC on blast, didn't realize until I was gone already)
10.0 ExcellentJan 26 2017
The car was smooth riding and very comfortable to drive. The gas mileage was very good.The trunk was smaller than I expected but still held the luggage for four people.
2.0 MediocreJan 5 2017
I was called 2 hrs before the rental time to be told the minivans were not available. That is really poor. Consequently, i had to cancel my trip that i had planned well in advance and relatives had travelled from overseas to attend.
3.6 MediocreSep 20 2016
Give your review a headlineI was scheduled to pick up my rental at 5:00 pm, we were on our way to pick up the rental when we get a call at 4 : 45 pm that there were no cars available. Enterpise said they would leave my reservstion open but come to find out they would not price match the reseervation price. Ended up canaceling our mini vacation.