Garden Palace Hotel Surabaya

The hotel offers a good breakfast with a variety of options, including Chicken Soto, which is highly recommended by guests.

The staff are described as friendly, cheerful, and helpful, with a willingness to accommodate guests' requests and provide quick check-in and check-out services.

The hotel provides spacious and comfortable rooms, with a strategic location in the city center, making it perfect for a 1 or 2-night stay.

The hotel stands out for its flexibility, responsiveness, and commitment to ensuring a comfortable stay for its guests. It also offers an executive lounge access and a fitness center.

Some guests have mentioned concerns about the cleanliness and maintenance of the hotel, including issues with old facilities, dirty bathrooms, and a need for renovation.

Several guests mentioned that the hotel is old and in need of renovation, with complaints about stained bed linen, dirty bathrooms, and unpleasant smells. Consider requesting a room that has been recently refurbished to ensure a more comfortable stay.

The hotel's strategic location near Surabaya Plaza Shopping Mall, Grahadi, Monumen Kapal Selam, and other attractions makes it convenient for sightseeing and exploring the city. Take advantage of the proximity to these landmarks for an enriching experience.

Some guests reported issues with cleanliness, including bugs in the room, stained bed sheets, and a lack of cleanliness in the bathroom. Prioritize checking the room's condition upon arrival and promptly report any concerns to the staff for resolution.

Despite the hotel's age, guests appreciated the spacious rooms and good breakfast. If available, consider upgrading to a higher room category for a more pleasant experience, as some guests received free upgrades during their stay.

A few guests experienced food poisoning after consuming the hotel breakfast. Exercise caution and consider dining at nearby restaurants or eateries, especially if you have a sensitive stomach.

The hotel's central location offers easy access to various parks, malls, and legendary restaurants, providing ample opportunities for exploration and dining experiences.

If you encounter any issues during your stay, such as a damp smell, air conditioning problems, or cleanliness issues, promptly inform the staff. Several guests noted that the hotel was responsive to their concerns and took immediate action to address them.

The hotel experiences low season in April and high season in November, which may impact the availability of rooms and the overall atmosphere. Plan your visit accordingly to align with your preferences.

The hotel offers convenient access to an airport shuttle and private parking, making it suitable for travelers requiring transportation services. Take advantage of these amenities for a hassle-free stay.

Guests appreciated the variety and quality of the breakfast offerings, particularly the Chicken Soto. Consider indulging in the hotel's dining options for a satisfying culinary experience.