Hotel Neo Gubeng, Surabaya

Guests have highlighted the big, spacy, and clean rooms, as well as the friendly and helpful staff.

Some guests mentioned the lack of a refrigerator in the room and expressed dissatisfaction with the breakfast variety.

The hotel offers daily housekeeping, contactless check-in/check-out, and a spa and wellness center.

The low season is in February, while the high season is in October.

Guests can visit the Sharp Bamboo Monument, Monumen Kapal Selam, and Surabaya Plaza Shopping Mall, all within 1 mile of the hotel.

Some guests recommend choosing a room with a window to the outside for a more spacious and comfortable stay, as well as to enjoy natural light.

Guests have reported noise disturbances from machinery in some rooms, so it may be beneficial to inquire about this when selecting a room.

Some guests noted that room maintenance, including issues with cleanliness, linen quality, and bathroom conditions, could be inconsistent, so it's advisable to check the room thoroughly upon arrival.

While the hotel offers breakfast, several guests found the variety and quality to be lacking, so it might be worth exploring alternative dining options nearby.

The hotel's location near the train station and within walking distance of various attractions and dining options was highlighted as a positive aspect by several guests.

Some guests experienced issues with air conditioning, including leaks and inconsistent performance, so it may be helpful to check the functionality upon arrival.

The hotel's parking lot was described as limited by some guests, so it's advisable to inquire about parking availability, especially during peak times.

Guests have mentioned the absence of a refrigerator in some rooms, so if this is a requirement, it's recommended to confirm the availability of this amenity.

Several guests suggested that the room lighting could be improved for a brighter ambiance, which may be a consideration for those who prefer well-lit spaces.

While some guests praised the cleanliness of the rooms, others reported hygiene issues, so it's advisable to inspect the room carefully and communicate any concerns to the staff.