Services and conveniences
Accessibility and suitability
Basics
Parking and transportation
Media and entertainment
Health and safety
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a variety of amenities including a spa, pool, and a selection of restaurants at an affordable price. Guests can also enjoy free Wi-Fi and daily housekeeping.
How is the cleanliness of the hotel?
Some guests mentioned that the rooms were not so clean and had mold, while others found the room to be nice and clean. The hotel staff is conscious of Covid rules and ensures cleanliness.
What can guests expect from the hotel's customer service?
The staff is described as friendly, accommodating, and helpful. However, some guests had negative experiences with the check-in process and service at the reception.
Is the hotel's location convenient for exploring nearby attractions?
The hotel's location is great, with plenty of nearby cafes and attractions within walking distance. It is also close to the city center and Gubeng train station.
What are the best times to visit the hotel?
The hotel is recommended for short stays, especially for business travelers who need a comfortable bed, Wi-Fi, and hot shower. It is also suitable for those looking for a budget-friendly option near the city center and attractive places.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Signature Room
Guests recommend booking a Signature Room to enjoy the Harris Breakfast, which is considered worth the additional cost.
Consider Nearby Attractions
The hotel's strategic location makes it convenient for visiting nearby attractions such as Sharp Bamboo Monument, Monumen Kapal Selam, and Surabaya Plaza Shopping Mall, all within 1 mile.
Room Selection
If space is a priority, consider the room size carefully, as some guests found the rooms to be small and cramped.
Check Air Conditioning
Some guests experienced issues with the air conditioning, so it's advisable to check the functionality upon arrival.
Be Mindful of Room Facilities
Note that the hotel does not provide a fridge or electric kettle in the rooms, which may be important for some guests.
Pool Access
Guests have access to a pool from a neighboring hotel, which can be a convenient option for relaxation.
Be Cautious with Personal Information
Exercise caution with personal information, as one guest reported an incident where their credit card details were printed without consent.
Consider Noise Levels
Guests staying on higher floors noted that while the location was convenient, noise from children running and screaming could be heard.
Check Bathroom Facilities
Some guests reported issues with bathroom facilities, such as leaking showers and inadequate closure of bathroom doors.
Service Feedback
While many guests praised the friendly staff, there were instances of dissatisfaction with the service, particularly during check-in.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:30 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Value for money | 8.4 |
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Distance to city center | 1.6 mi |
Nearest Airport | Surabaya Juanda |
Distance to airport | 7.8 mi |