The service was bad. The bartenders were nesty I asked for a disposable glass of ice and were told they did not have service was bad and there is a lot to improve
4 stars
Grand Beach Hotel Surfside
Photos of Grand Beach Hotel Surfside
Overview
This getaway spot sits in Surfside, between Miami Beach and the Bal Harbor. The Grand Beach Hotel Surfside has five pools and six hot tubs, accessible to guests throughout their stay. Charges cover access to the fitness center, wireless Internet, as well as the use of beach chairs, an umbrella, and the available recreational facilities. The hotel has a rooftop pool as well as ground floor pools.
This beachfront setting avails an impressive variety of services and amenities to guests such as room service, cable television, a restaurant, a gift shop, concierge, valet parking, dry cleaning services, and a lounge. The Grand Beach Hotel is pet-friendly, so guests are free to come with their furry companions. The premises have a business center as well.
This Surfside getaway spot is incredibly spacious, with over 95,000 indoor and outdoor space for events such as weddings. The Oceanfront setup comprises of two pools and hot tubs, with a French-inspired restaurant catering for meals throughout the day. For the best experience, guests should go for suites in the Oceanfront since they have room service, with those in the West Hotel missing out. Rooms have flat screen TVs, with 48 complimentary premium channels, seven of which are international. The business center is free for all guests.
The Grand Beach Hotel Surfside stands out due to its multi-lingual staff. The conference facilities feature floor-to-ceiling windows and can hold up to 120 people. The dry cleaning and laundry services deliver within the day, offering some much-needed convenience. The hotel also offers some outstanding dining options, with a well-balanced Latin-American fusion at the restaurant. The friendly environment makes this location an ideal pick for family or business trips.
Latest deals for Grand Beach Hotel Surfside
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Grand Beach Hotel Surfside
- Private beach
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Services and conveniences
- Conference rooms
- ATM on-site
- Ticket service
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24hr front desk
Pool and spa
- Spa and wellness center
- Massage
- Pool bar
- Heated pool
- Spa
- Hot tub
- Outdoor pool
- Pool with a view
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
General
- Family rooms
- Sea view
- Rooftop
- Seating area
- Soundproof rooms
- Telephone
- Storage available
Accessibility and suitability
- Increased accessibility
- Elevator
- Multi-lingual staff
- No smoking
- Pets not allowed
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
- Private beach
- Garden
Parking and transportation
- Parking
- Valet parking
- Private parking
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
Health and safety
- Daily housekeeping
- 24-hour security
- Safe
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Kids meals
Fitness
- Fitness center
Reviews of Grand Beach Hotel Surfside
7.4
Good
2167 verified ratings
Wonderful
825
Very good
360
Good
315
Okay
214
Fair
187
Mediocre
109
Poor
157
Summary of reviews
Guests say
Guests appreciated the hotel's great location and cleanliness, highlighting the enjoyable rooftop and beach amenities. However, many expressed dissatisfaction with the service, citing issues such as unresponsive staff and inadequate customer support. Some guests also reported maintenance problems and a lack of attention to special requests.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
7.4 out of 10
746 reviews
6.7 out of 10
37 reviews
8.1 out of 10
38 reviews
9.1 out of 10
4 reviews
8.8 out of 10
15 reviews
All reviews
Pros (+) Front desk staff was very nice. Valet Parker’s where good
Cons (-) Elevators where not working properly , at one point only one elevator was working witch lead to very long edit times. day time lunch counter Guy was not very friendly at all. Beach Chair crew was awful and rude. Not enough chairs for all guests. They start chasing you off your beach chair at 4:30 PM . They tell you that they limit 2 chairs per room. I paid for a suite for 3 people.
Cons (-) Need a lot of training. Service is not kind.
Pros (+) Beach, pools and resort is great. Building design is modern and pristine. Rooms are big with nice bathrooms.
Cons (-) This hotel is categorized as 4 1/2 stars. The facilities are new and very modern. There's no SERVICE component in their offering. This is not a Hotel or a Grand Hotel as they claim. They are apparent rooms. This is a facility run by real state investors and finance people. Hospitality processess and culture are non-existant. I paid the upgrade for a partial ocean view. My family and I were placed ...
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Pros (+) That we got to stay put and still feel like we were on a relaxing vacation. The concierge Stefan was absolutely great with food recommendations.
Pros (+) Oxana the bartender was amazing !
Pros (+) The hotel was over the top. The rooms were spacious and beautiful. The views were incredible. Staff was friendly and helpful. The roof top pool and bar were inviting. Would stay here again. Beach was within walking distance.
Pros (+) Can't beat the location rooms are nice clean and big
Cons (-) Staff could be friendlier and easier to access
Pros (+) Easily accessible
Pros (+) The views, the balcony, everything was excelent!!!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities included in the hotel charges?
The charges cover access to the fitness center, wireless Internet, beach chairs, an umbrella, and available recreational facilities.
What makes the hotel stand out?
The hotel stands out due to its multi-lingual staff, spacious event space, and impressive variety of services and amenities, including five pools and six hot tubs.
When is the best time to visit the hotel?
The high season is in March, offering a fantastic time to enjoy the beachfront setting and French-inspired restaurant. The low season in August also provides a quieter experience.
What practical information should guests know about the rooms?
The Oceanfront suites offer room service, while those in the West Hotel do not. Additionally, the hotel provides flat screen TVs with 48 complimentary premium channels, seven of which are international.
What can guests expect from the hotel's customer service?
The hotel offers excellent customer service overall, with friendly and helpful staff. However, some guests have mentioned concerns about inconsistent housekeeping.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for an Oceanfront Suite
Guests recommend choosing an Oceanfront Suite for a better experience, as it includes room service, unlike the West Hotel rooms.
Enjoy the Rooftop Pool
The rooftop pool is highlighted as a beautiful spot with comfortable loungers and well-run daily yoga classes.
Consider Low Season Travel
August is mentioned as the low season, which could be a good time to visit for potentially lower rates and fewer crowds.
Check Nearby Shops and Restaurants
The hotel's proximity to shops and restaurants is praised, making it convenient for guests to explore the area.
Be Mindful of Resort Fees
Some guests expressed dissatisfaction with the resort fees, so it's advisable to clarify these charges before booking.
Pet-Friendly Hotel
The hotel is pet-friendly, allowing guests to bring their furry companions along for the stay.
Room Selection Tip
Some guests noted that the rooms lacked storage space, so it's advisable to consider this aspect when selecting a room.
Consider High-Floor Rooms
Guests staying on higher floors experienced inconsistent water temperature, so it may be beneficial to consider this when choosing a room.
Plan for Extra Expenses
Guests mentioned that food and drink prices were relatively high, so it's wise to budget for these additional expenses.
Check for Cleanliness
While many guests praised the cleanliness, some mentioned specific issues, such as dirty pools and stained carpets, so it's advisable to check recent reviews regarding cleanliness.
Location
9449 Collins Avenue, Surfside, FL 33154
What's nearby
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Grand Beach Hotel Surfside
Low season | September |
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High season | February |
Average price (weeknight) | $335 |
Average price (weekend night) | $341 |
When to book a room at Grand Beach Hotel Surfside
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Grand Beach Hotel Surfside
FAQs when booking at Grand Beach Hotel Surfside
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See most recommended stays in SurfsideGood to know
Value for money | 6.9 |
|---|---|
Distance to city center | 0.5 mi |
Nearest Airport | Miami |
Distance to airport | 11.9 mi |
Everything you need to know for your stay in Surfside
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