Kawayu Matsuya

The hotel offers a natural onsen, riverside open-air onsen, flat-screen TV, free parking, private parking, hot spring bath, and a spa and wellness center.

Some guests mentioned stains on the walls, a smokey smell, and a dirty room, especially the carpet. However, others found the hotel to be very clean with a fantastic view of the river.

The hotel provides an electric kettle, vending machine for drinks, and offers a great buffet breakfast at a neighboring hotel. However, some guests found the meals expensive and hard to find food locally.

The staff is known for being really nice, helpful, and friendly. Some staff members speak English and provide exceptional hospitality, while others found the front desk staff to be unfriendly and unhelpful.

The hotel is recommended for its wonderful location, beautiful river views, and access to multiple open-air onsens. However, some guests found the hotel to be very old and in need of refurbishment.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the river comes highly recommended.

Guests raved about the hotel's onsen facilities, particularly the outdoor riverside onsen. Don't miss the opportunity to experience this unique feature.

While the hotel offers limited dining facilities, guests found it challenging to find nearby restaurants. It's advisable to plan dining options in advance or inquire about dining recommendations from the hotel staff.

Some guests reported issues with room cleanliness, including stains on walls and unpleasant smells. It may be helpful to communicate any concerns promptly to the staff for resolution.

The hotel provides free shuttle buses to walk locations, which can be convenient for exploring the area. Inquire about the shuttle schedule and destinations to make the most of this service.

Guests noted that the breakfast at the hotel finishes early, at 9:00 AM. If you have early morning plans, consider arranging breakfast in advance or exploring alternative breakfast options.

The hotel is part of a group that includes other nearby properties. Guests can access additional facilities, such as onsen and dining options, at the sister hotels. Take advantage of these amenities for a more comprehensive experience.

The hotel does not accept credit cards, as mentioned by some guests. Ensure you have sufficient cash or inquire about alternative payment arrangements before arrival.

Some guests found the rooms to be small, so if space is a priority, consider inquiring about room size options or upgrades when making a reservation.

Engage with the hotel staff, particularly those who speak English, for local recommendations and insights. They can provide valuable information about the area and enhance your overall experience.