Hotel Urban Matamoros

The beds at Hotel Matamoros have been mentioned as uncomfortable in some reviews. The hotel management is aware of this feedback and is working to improve the quality of the beds to ensure a comfortable stay for all guests.

Yes, Hotel Matamoros offers parking for the convenience of its guests. You can rest assured that parking will be available during your stay.

Some guests have expressed concerns about the cleanliness of the rooms, particularly regarding the bedding and bathroom. The hotel management takes cleanliness seriously and is actively addressing these issues to ensure a pleasant and hygienic experience for all guests.

The low season at Hotel Matamoros is in February, while the high season is in September. Consider visiting during the low season for a quieter and potentially more affordable stay.

The hotel management is committed to providing excellent customer service. While there have been concerns raised in some reviews, the staff is dedicated to addressing any issues promptly and ensuring a positive experience for all guests.

Some guests mentioned that the provided toiletries were not up to standard, so consider bringing your own to ensure a comfortable stay.

Several guests reported issues with cleanliness, including dirty sheets, smelly towels, and mold in the bathroom. It's advisable to thoroughly check the room upon arrival and notify the staff of any concerns.

If planning a visit in February, be aware that it is considered the low season, which may impact the availability of certain services or facilities.

The hotel is conveniently located near Maestros Park, San Francisco Church, and Bicentennial Park, offering opportunities for leisurely strolls and cultural experiences.

The hotel offers increased accessibility and wheelchair-accessible units, making it a suitable choice for guests with mobility needs. It's recommended to inquire about specific accessibility features when making a reservation.

If traveling with pets, this hotel allows pets upon request, although additional charges may apply. It's advisable to confirm the pet policy in advance.

Take advantage of the hotel's private check-in/check-out service for added convenience and efficiency during your stay.

The hotel provides parking, which can be convenient for guests traveling by car. Inquire about the parking facilities and any associated costs.

The 24-hour front desk service ensures that assistance is readily available at any time, providing added peace of mind for guests.