Gran Hotel Termas de Chillán

Pros: The position of the hotel and the potential to be really good. But this will need pro-active management and leadership to make good.

Cons: Staff motivation was low. Little wonder as there was no evidence of leadership from management. An example was when the pool area was covered in volcanic dust, it was left to the poor staff to work ...

Pros: Staff friendliness, food quality. Room service is fast and menu varied and well prepared. The overall environment and buildings anchored in the very Chilean Andes are truly epic

Cons: Breakfast eggs too fluffy; cook(s) don't know how to make TRUE bacon strips. Some came burned; others greasy all the time. Rooms need periodic maintenance of furniture.So does the main building ...

Pros: BEAUTIFUL VIEW ON THE MOUNTAINS. Room comfortable. Good breakfast. Good infrastructure for relaxing. 4 stars hotel.

Cons: Lack of kindness of the staff, drinks are too expensive, room service not good.

Pros: No wifi. No electricity Not at all what advertised. We packed up and left after one sleepless night. Unable to do business or on line school. Located really close to the road with lots of traffic

Cons: Just about everything

Cons: Staff is not friendly and not willing to help. Hotel itself is out of date and doesn't meet 5 star requirements . Photos doesnt meet reality . You can't ski to door as written on website