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checking out evening restaurant service, crap
The only fault was that we did not realise that the radiator in the room had been turned off and therefor the room was on the cold side due to the time of year.
nothing due to the smell and unclean feel of the hotel we did not stay the night. the hotel needs some serious renovation. upon checking out (within an hour of checking in!) we were still charged the full amount despite stating the above
The location,very good Hotel very run down,staff not very helpful,ive stayed at the bell three times over the years as we race at snetterton racetrack and each time the hotel looks a little tired,it needs a little tlc dont think we will stay next year.
Very large bathroom. Restaurant staff gave good service. Newspaper arrived early. No telephone in the room so although I was asked if I would like a wake up call it never arrived.
Good breakfasts. Comfortable bed. Warm room. Hotel did not fix shower head even after we asked twice. Window would not shut. TV signal was poor. Not happy that I was asked to pay for the room when I arrived, even though money had come out of my credit card account the week before. Not happy that we were asked to pay for breakfasts as hotel didnt think breakfasts were included when booked through Bokings.com. We had to show your email as proof as they had not been sent a copy of your email, allegedly.
The staff were very friendly and efficient. Breakfast was great.Beds were comfortable and the rooms was lovely and clean. The room was fairly cold even though the radiator was on. The plumbing needs to be sorted. I tried to run a bath and only a trickle of water came out and that wasn't very hot. So,I tried the shower and it was the same.
the hotel has good faccilities and our room was pleasant. Breakfast also good we were put in a room directly above a very loud party. The hotel refused to compensate us in any way for the fact that we couldn't sleep
Excellent value, good food, friendly hotel staff. Although efficient the bar staff could have been taught to smile.
I am disabled and there was always a disabled space for my car and the staff were friendly. The hotel room was not clean. On the surface it looked clean but when I laid on the bed the wall behind was covered in dust.
Lovely well decorated rooms. Good service from friendly staff. Good location for exploring Thetford's historical past. A noisy extractor fan in the kitchen sent a low vibration into the room the first night we stayed that disturbed our rest. We did not hear it the second night. We were awoken at 3am on friday night by noisy lads congretating with their cars across the road from the hotel.
General atmosphere plenty of parking excellent breakfast position in the high street None
Friendly staff very accomodating. Hotel needs updating old tired decoration.
would NOT recommend this hotel to anyone.
Well situated for our requirement to go to " GO APE " for a sponsored event. Quiet and pecefull surroundings. Convenient for local shops, restaurants and pubs. Friendly and helpfull staff. Trouble free booking. Will neede updating in the very near future but still had character.
The room was comortable and clean. There was plenty of parking space available. Although the breakfast was buffet style it was of a good quality. The room was a little cramped, the additional single bed, which we didn't need, didn't help. The service at breakfast, replenishing the buffet, was slow and tea wasn't offered. Having said this, given the fact that the waitress doubled up as the receptionist I thought that she did very well.
Very little Poor staff, dirty rooms, shocking food
Comfortable Room remove the marquee, clean the windows, redecorate in places.
It was convenient to our place of business. The breakfast on the friday was poorly prepared and unpleasant. Saturday and Sunday were much better. Saturday night therev was a rather noisy Karaoke in the bar below our room. This is not the quality country hotel that the website suggests.
nothing at all not a very good experience, toilet and hot water not working.
Breakfast was nice Building needs lots of attention inside and outside. Some of the staff were pleasent. The one thing that was infuriating, was that some guests were out the front of the building smoking/drinking and shouting at the early hours of the morning and kept me awake until at least 2am, not funny when you have to be up at 6am!!! A complaint was made to a member of staff in the morning, and nothing was said by them.
Quiet location. Secure parking. In town centre. A little difficult to find. Directions need to be more detailed.
We found the Manager and Staff very polite and helpful in all our needs. We were there for a family party and we were given a main door key so as we could let ourselves in without having to wake the Staff. The room was very clean and comfortable and the breakfast was very well presented. We would diffenitely recommend this Guest House and also would use them again as our first choice. There was nothing that we did not like about this Guest Accommendation, it was perfect.
Good location, splendid breakfast, extremely friendly proprietors Shower/toilet a bit cramped
The staff were very welcoming and friendly and the breakfast was excellent.
Good size room with view of quiet street Thought room may be a little cold in winter ... one radiator .
Parking was good, beds were good & clean, breakfast was OK 1. Old Bathroom & poor shower & a certain smell - damp covered by airfreshners. bathroom looked like it had been given a coat of clean up paint and nice towels to cover the basic inadequacy of a worn out facility. 2. Dining experience was old British boiled food standard & dinner was disappointing . (and we do not really want to see the waiters knees though I understand the informality). To be honest the idea that it was a 4 star hotel was off the mark and we came away feeling that the cost was too much for what we received in return.
None The hotel is advertised as 4 star, but it is more like 1 star. The rooms are very small, badly decorated, and the noise from the Saniflo's and the adjacent occupants is overpowering. A very poor example of a hotel.
Wereham House has a lovely warm atmosphere which is created by Caroline and Andy who are the charming couple that run this small hotel. Nothing was too much trouble for them and they always had time to chat. ( We also loved Murphy the dog who greeted us in the car park!) If you don't like dogs, don't worry he is no way intrusive will just say hello and then leave you to it) The hotel is in a very convenient spot, within easy walking distance from the local restuarants, pubs and shops. We left our car in the car park for the whole weekend, as we were visiting relations who live in Thetford and just walked everywhere. The breakfast was very good, plenty of choice and well coked and presented. We didn't actually eat in the restaurant as it was fully booked both nights with a function. We will definitely stay there again. This is not a complaint but just a helpful hint. Under the carpet in the bedroom there were some holes in the floor which was a little off putting as you kept catching your foot in them. (Its quite an old building I understand but I think the floor needs looking at or at least in room 3 which we had. Also the shower had some mildew both inside and out, all it needed was one of the mildew sprays left on for a day and that would have done the trick. The hair dryer kept cutting out and it was impossible to dry your hair by it.
The welcome and helpful proprietor
Greeting and service
everything. it was excellent. Beautiful surroundings, food was excellent, the rooms and service was wonderful. Will be going back again very soon.
Staff helpful and friendly , evening meal very good with good choice, breakfast excellent. Since hotel was quite for our stay operating on muinimum staff and bar unmanned for quite long periods
A delightful country house hotel in its' own grounds. smartly decorated, clean, comfortable, good bar & much above average restaurant...all the things that make a good upmarket country house hotel.
Lovely atmosphere and situation. Friendly and helpful staff. Food excellent, bed comfortable. A great base for a relaxing week.
Location was very peaceful, staff were very helpful, lovely countryside views, food was tasty albeit overcooked. Bathroom in Kingfisher could have done with updating.
Quiet Far from town
Excellent room in a tranquil setting, wished we'd had longer to stay to enjoy the amenities and garden setting. Nothing
Quite location helpful & friendly staff, meals very good nothing to much bother - staff responded quickly & professionally Everything fine
Poor cooked breakfast
Very friendly, welcoming staff. Lovely gardens with plenty of opportunities to sit down although a bit damp to make the most of them.
The staff were extremely helpful and the service was excellent. The grounds were breathtaking and the it was obvious a lot of money has been and is being spent on the buildings. I was also upgraded for free to a lovely first floor suite overlooking the gardens as the hotel was not fully occupied that night. This had been decided upon prior to my arrival and was an unexpected added bonus.
good service good food, and peace and quiet
Nice good sized rooms Resturant service very poor
Friendliness of staff,manor house and location excellent plus food superb
Friendly and comfortable, good food in the bar. Would have preferred to pay by credit card as your notification said was possible without extra charge. But this did not appear to be the case.
Hotel was excellent set in lovely grounds
Attention to detail. A great place for a wedding. Nothing i didn't like.
The staff were friendly and the hotel was in the perfect location for us. The shower was disgusting, hadn't been properly cleaned for a long time. There was an unpleasant smell around the entrance corridor to our room. We had to wait for ten minutes to check in as the receptionist was not at the desk and the person covering wasn't able to check us in.
Quiet, friendly, welcoming hotel. Staff were very helpful and accomodating. Lovely gardens, food was excellent and overall we had a fantastic weekend. Breakfast was lacking fruit, although they did have fruit bowl available on Sunday. Room was generally clean but a few areas had been missed, I.E. cobwebs visible around bath legs. Also bubble bath was not relaced.
Helpful Staff A Bit soulless