Pros (+) Room service should improve. Rate of food need to reduce.
4 stars
The Mascot Hotel - A Heritage Living Experience
Mascot Square, Trivandrum, Thiruvananthapuram, India
Thiruvananthapuram, India
See location+91 471 231 8990Photos of The Mascot Hotel - A Heritage Living Experience
Overview
Located in Trivandrum, 1.3 km from Napier Museum, The Mascot Hotel - A Heritage Living Experience provides accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden. The property features a bar, as well as a restaurant serving Chinese cuisine. The accommodation features a 24-hour front desk, airport transfers, room service and free WiFi throughout the property. Guest rooms are equipped with air conditioning, a flat-screen TV with satellite channels, a fridge, a kettle, a shower, free toiletries and a desk. With a private bathroom equipped with a bath and slippers, certain rooms at the hotel also offer a city view. The rooms include a wardrobe. A buffet, Full English/Irish or Asian breakfast can be enjoyed at the property. The Mascot Hotel - A Heritage Living Experience offers a sun terrace. Sree Padmanabhaswamy Temple is 4.3 km from the accommodation, while Kerala Science and Technology Museum is less than 1 km away. Thiruvananthapuram International Airport is 5 km from the property.
Amenities at The Mascot Hotel - A Heritage Living Experience
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee shop
- Valet parking
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
General
- Family rooms
- Garden view
- Hardwood or parquet floors
- Landmark view
- Lockers
- Pool view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproofing
- Telephone
- Tile/marble floor
- City view
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Dining
- Electric kettle
- Packed lunches
- Fruits
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Coffee shop
- Minibar
- Snack bar
- Tea/coffee maker
- Refrigerator
- Dining area
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Accessibility and suitability
- Entire unit wheelchair accessible
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- Upper floors accessible by elevator
Pool and spa
- Spa
- Outdoor pool
- Pool towels
- Spa and wellness center
- Massage
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Things to do
- Gift shop
- Golf
- Beauty salon
Family friendly
- Kids meals
- Kid-friendly buffet
- Kids' outdoor play equipment
Outdoor
- Garden
- Terrace/Patio
Workspace
- Fax/photocopying
- Desk
Fitness
- Fitness center
Reviews of The Mascot Hotel - A Heritage Living Experience
8.3
Very good
202 verified ratings
Wonderful
78
Very good
40
Good
32
Okay
13
Fair
16
Mediocre
7
Poor
16
Summary of reviews
Guests say
Guests appreciated the hotel's great location and value for money, with spacious rooms and good food. However, some reviews highlighted concerns about cleanliness and maintenance, including reports of termite infestation and unprofessional upkeep.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8.3 out of 10
135 reviews
8.4 out of 10
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2 out of 10
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All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the food quality at the hotel?
The food at the hotel has received mixed reviews. Some guests found it delicious, while others mentioned that the options were limited and the quality was average. It's recommended to explore nearby dining options for a variety of choices.
Are the rooms spacious and well-maintained?
Guests have praised the spaciousness and cleanliness of the rooms, highlighting them as one of the hotel's strengths. However, a few reviews mentioned signs of wear and tear, indicating that maintenance could be improved in some areas.
How is the customer service at the hotel?
The customer service has been described as courteous and helpful by many guests. However, some reviews mentioned slow service in the restaurant and a lack of responsiveness to maintenance issues. Overall, the staff has been commended for their friendliness and attentiveness.
Is parking available at the hotel?
The hotel offers ample parking space and security, which has been positively noted by guests. This provides convenience and peace of mind for those traveling with their vehicles.
What is the best time to visit the hotel?
The hotel experiences high season in August and low season in September. Visitors may want to consider these factors when planning their stay to avoid peak crowds and take advantage of potential seasonal offers.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Renovation
Due to ongoing renovation, it's advisable to request a room away from the construction area to avoid any disturbance during your stay.
Explore Nearby Attractions
The hotel's prime location offers easy access to attractions like Napier Museum, Thiruvananthapuram Zoo, and the Secretariat, making it convenient for sightseeing.
Check Room Amenities
Some guests have reported issues with air conditioning and hot water, so it's recommended to check these amenities upon check-in and request a room change if necessary.
Consider Breakfast Options
Review the breakfast package options, as some guests found the breakfast charges to be on the higher side, and consider exploring nearby dining options for breakfast.
Request Wheelchair-Accessible Facilities
The hotel offers wheelchair-accessible rooms and facilities, making it suitable for guests with mobility needs.
Be Mindful of Renovation
The hotel is currently undergoing maintenance, so it's important to be mindful of any inconvenience caused by the renovation work during your stay.
Enjoy the Heritage Property
Embrace the heritage experience of the hotel, located in the heart of the city, and explore the nearby tourist attractions within walking distance.
Consider Parking Convenience
The hotel provides ample parking space and security, making it convenient for guests traveling by car.
Check for Room Maintenance
Some guests have mentioned issues with room cleanliness and maintenance, so it's advisable to inspect the room upon arrival and report any concerns to the staff.
Engage with Friendly Staff
The hotel staff has been praised for their courteous and helpful service, so don't hesitate to engage with them for any assistance or recommendations during your stay.
Location
Mascot Square, Trivandrum, Thiruvananthapuram
What's nearby
- State Central Library0.4 mi
- Thiruvananthapuram Zoo0.4 mi
- St. Joseph's Metropolitan Cathedral0.5 mi
- Trivandrum Secretariat0.9 mi
- St. Mary's Malankara Syrian Catholic Cathedral Basilica1.3 mi
- Thiruvananthapuram Central Railway Station1.6 mi
- Mannadi Temple1.7 mi
- Pazhavangadi Ganapathy Temple1.8 mi
- Shri Padmanabhaswamy Temple2 mi
- Puthen Malika Palace2 mi
- Irumkulangara Durga Devi Temple2.8 mi
- Karikkakom Devi Temple3.2 mi
Policies
Check-in/Check-out | Check in anytime after 1:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Mascot Hotel - A Heritage Living Experience
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | $61 |
Average price (weekend night) | $65 |
When to book a room at The Mascot Hotel - A Heritage Living Experience
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in ThiruvananthapuramGood to know
Value for money | 8.2 |
|---|---|
Distance to city center | 1.8 mi |
Nearest Airport | Thiruvananthapuram |
Distance to airport | 2.9 mi |
Everything you need to know for your stay in Thiruvananthapuram
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