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Free wifi TV reception apalling
food was great and staff were friendly and efficient battery on door lock failed and we were locked out of room for 20 mins as manager who had master key was not working
My wife and I were staying at the hotel for our wedding in the adjacent Crichton Memorial Church and Easterbrook Hall. The service during our stay was excellent, but what stuck out was the food - a very high standard. The staff took care of our guests very well, no mean feat given we had pre-booked a total of 50 rooms in the hotel. They also agreed to keep the bar open late, always a winner in my eyes! Very impressed. I always like having access to leisure facilities.
Well-appointed rooms Staff could have been a lot friendlier
the setting is peaceful and having all the grounds of the Crichton estate makes for a green and safe environment
Friendly staff. Good Food. Lovely clean hotel. Would book again and recommend to friends.
My daughter I'd gettin married at the hotel n I thought it was a perfect location.The hotel will meet all our needs. Well impressed with the setting.Great breakfast. :-) Hard pillows n no bath kn the room.
The room was nice and the bed was very comfortable. The pillows were quite hard, and the breakfast was cold! The tea and coffee was hidden in a cupboard!
Very helpful staff, the receptionist in particular helped with getting me a taxi from the station to the hotel when the weather was terrible. Light bulb not working in the reading lamp
clean tidy and very comfortable value for money room Breakfast was slow and had to ask for refill coffee twice
The room was spacious, had a four poster bed and was very comfortable. Breakfast was excellent. The bathroom was tiny compared to the large bedroom and was rather tired and dated. Dinner was very average and the restaurant and bar areas had zero atmosphere. 1980's music playing at such a low volume it was pointless. Staff, whilst polite, didn't seem very customer oriented. I was made to wait ages to check in and then again when trying to order drinks even though I was the only one at the bar
Convenient location. Good value. Nice Rooms. Occasionally noisy guest in above or nearby rooms. Not a major problem though.
Good location, nice old building Poor room facilities - no bathroom mirror, no bedside light, pathetic shower. Breakfast started too late for, and overall the hotel was expensive for what was available
the inclusive rate for breakfast was very good value for money
I found the staff really friendly and helpful and ate in the hotel restaurant each night, although relatively empty I found the food to be of an exceptional standard. I would recommend this hotel for a short stay.
Food was excellent
Very good restuarant
The peace and comfort The bathrooms could be improved. They functioned fine but looked a bit tired and need of new tiling
The room was very cosy, the food was excellent and the staff were efficient and helpful. Single room was a little small would have liked a bath rather than a shower
Friendliness and attentiveness of staff
Food, location. Weather, but you can't blame the hotel for that!
Quiet, Neat Presentation, Rural location(small village, very helpful staff, very good local dinner and breakfast menu, overallo good value for money
Rooms really cosy. Bar staff pleasant and food quick and hot
al but no elevator elevator
The Street lights shone into the room as it only had blinds.
Nice clean room, and good food and service in the bar Limited Breakfast period ie 7:45 - 9 at the weekends! And few staff available to service breakfast. We had to go looking for someone to serve us
The room was clean and fresh, food excellent, very pleasant staff both friendly and welcoming. Enjoyed a meal in the lounge bar in the evening. Nothing
Excellent food, very clean and friendly staff
The quality and cleanliness of the bedroom. Service and pleasantness of staff at breakfast.
The 24hr. receptionist Breakfast, Beans were cold and fried eggs overcooked, seem to be missing a plan for how to run a multi-time multibreakfast for many people
Convenience to the town centre of Dumfries Every thing was fine and suitable for the occasion
A la carte menu customer handling of complaints
Excellent room facilities and breakfast
Loaction to the Town Centre The room and the Hotel was very warm and could have done with Air Conditioning or at least a Fan provided within the rooms
Central location and interestin art work nothing bad
The cairndale was a convenient stop-over location after a Scottish and overseas family re-union in the south-west.
Pool and gym were excellent. Staff very friendly and welcoming. Rooms ok but a bit dated. Breakfast was ok but unexceptional.
Central location and close to railway station. Good leisure facilities. Housekeeping staff walking straight into the room without knocking first!
Friendly staff, good food and excellent cleanliness
The food Just a small point. The tables in the bar/eating area were always sticky, they need to be cleaned properly.
good beds, well-equipped, good breakfast
very good value for money, the breakfast very good
Friendly and helpful staff. Good pub food. Efficient breakfast service. Clean rooms. Good shower. Lots of towels.
Cannot fault it. Excellent breakfast polite staff & room. Real value for money . None
Helpful staff and a clean, comfortable room with fresh flowers. The whole place had a friendly atmosphere. Central position.
Bedrooms were spacious well fitted and homely.Food, albeit served in the main bar was good quality with a comprehensive menu. Staff friendly Two minor criticisms were the lack of a residents lounge area, and having to use the main bar as a reception area.
We were accommodated in one of the "cottages" which was excellent.The food / restaurant / service was very good.
Very comfortable and clean throughout, would go back again. No
Room was good, staff were very friendly. Arrived at hotel at 10.30am to ask if we could leave our bags prior to checking in at 2.00pm. Our room was ready and they checked us in there and then. Situated very close to town centre but still in a peaceful and pleasant area of Dumfries. None ! No complaints at all !
Can't say that I liked anything 'best' we had a very enjoyable and relaxing time and found everyone and everything to our liking.
Food was excellent. The room was clean. Staff were friendly and helpful. There was little we could fault the hotel for.
i liked the location of this hotel,as it was close to the train station and the town centre.
It was quiet, the staff were very friendly and efficient without being intrusive. The breakfast was excellent again the staff were catering for every need.
The staff were very friendly & helpfull. The lounge & bistro appeared to be recent additions to the hotel and were very comfortable. Excellent breakfast. Well kept gardens & outside seating area.
The food - especially the excellent full breakfast! - We've suffered over the past three years with food below standard at other hotels (we take 3 holidays per year) n/a
The restaurant staff were particularly pleasant, helpful and welcoming.
Welcome, Comfort, Cleanliness and excellent food. No
The dinner was excellent, not only regarding the quality of the food, but even as a social event. I missed a telephone in the room and internet access in the hotel.
Peaceful location in a beautiful area, great food, very comfortable room etc, a perfect place for a weekend break.
hotel and staff were really nice
A very nice dinner beautifully served. Also very nice bedrooms and bathrooms
Small immaculate hotel quiet position top quality food Having to share a table with other guests. No choice of menu.fixed eating time.
The service was friendly and the food was excellent.
Location and room Cats,dogs, only one menu - no choice, no seperate table to dine or have breakfast, feeling of bordingschool was apparent.
Everything. Bedroom and en suite spacious and very clean. Full breakfast included. Would prefer individual tables in dining room
Clean if somewhat over fussy The room was small (converted attic) and not up the standard we expected for the price. The dinner was good but overelaborate and expensive. It called itself a hotel with associated prices but was actually a good b & B.
High standard - attention to detail - fine house, beautifully furnished - friendly welcome by owners -exceptional food & service- felt home from home . Nothing was too much trouble. Intend to return for a longer break. A shower in the bathroom would have been nice.