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Very good situation on the river in the city center Small rooms with the nearly transparent (!) bathroom occupying 1/3 of the room, small beds (called "Queensize"?!), no minibar, no place for the luggage and clothes, parody of the closet, no place to hang towels in the bathroom. Uncomfortable underground parking having no access to the hotel. "Fourstar hotel with twostar equipment and services."
Excellent location and quietness. The room originally assigned did not meet our expections (too small, matrimonial bed, no balcony); by far too expensive for the value. Following our complains we got a higher standard room that was ok.
Location, as I was using it for business I believe wireless interconnection should be free and part of the service
reserved a superior double room, got the suite 218 with approx. 60 sqm! 4 stars is maybe overrated: few personal, no mini-bar in bedroom...
Location on river. The continuous river noise, complained about by some other reviewers, was definitely noticeable in my room, but to me it was "white noise" very similar to an air conditioner, and I didn't mind it. In fact, it probably helped to drown out other, more irregular noises that I would have been bothered by.
Location and uniqueness of design of rooms. Friendliness of staff. Relaxd atmosphere. Improvement in garden area. Opportunity for cooked breakfast. More efficient air conditioning.
Possibiliy to eat breakfast outside along the riverfront. Location of hotel is great. we had a room with a "Grandlit". Room a bit too small for two people.
Striking, central riverside location - noise of rushing water far better than that from the Saturday night crowds which were a safe distance away. The single room had too much furniture and was a bit bleak with the basic 60s-retro design. More self-service at Sunday breakfast, including drinks, than I would have expected in a four-star hotel.
Excellent central location. Nice rooms, modern design, elegant. The bathroom being almost see-through. It looks fantastic but its not very practical. I'm sure this is fine for married couples, but for the non-married, or if you are friends sharing a room there is a privacy barrier that is missing.
the hotel is good in general and centrally located. The environment is noisy at night.
Good service, very clean, superb location in city centre, right next to the river and many cafes and restaurants. Very close to the train station. Only one pillow and far too soft.
pleasant staff....good food ...clean room std double room bit on small side but good
Excellent hotel, with probably the best value for money for amenities I have come across for a while. Staff were very pleasant and helpful.
Good location, friendly & efficient staff air conditioning would be good
The staff was very friendly and the room is really nice. I enjoyed and felt nearly like home..... The bed was very confortable... Not really the hotel, but I slept on a Friday night and got waken up at 7am by the people preparing the market just outside my room... was kind of annoying, since I went to bed at around 2.
Location and exterior Missing tea-making equipment in the room
Central location in nicer, old area of the town. Room overlooked the town hall square.
Location was good, near the center of town. Unfortunately, some of the rooms face directly to one of the towns courtyards, which is very noisy late into the evening and early morning.
the staff was very helpful. bent over backwards to help us out. can't say enough about their service. very clean. comfortable. unlimited, multi computer, internet use. great food. an excellent hotel. a bit pricey, but that price is pretty standard in that town.
Only the staff mare so friendly Room size are very small and it is not good for two person at the room
The Hotel staff are very polite and responsivness. The food is great and the Spa services are fantastic 1) No Air Conditions in room 2) Mosquitos from the lake 3) The Area is so dead after 7:00 pm
Wellness/Spa area was magnificent and so was the location. Dinner was great and breakfast was good. The ambiance in and around the hotel was calm and peacefull. A lot of free activities. The Niederhorn room is a very small room. The facilities in the room were poor. Only 15 TV-channels which were mostly in German, all other TV+internet services had to be paid.
The Wellness & Spa very nice and the room with the balcony with the beautiful vieuw also. We also had a very nice dinner and the breakfast buffet was great! The people which served the dinner meal was not so friendly .
The hotel lobby and common areas are modern and nice the toliet seat is leaning on one side, bathroom decor ugly
the place !
Rooms were small. the air conditioning was poor and leaked in the room, location was great, room wasnt ready at check in time.
Room was spacious, spotless and extremely well decorated - lovely view across to town & mountiains. Location was convenient for old town and station. Reception staff was very helpful and very friendly, nice bar for drinks at end of day There is some refurbishment work currently at the hotel and this led to loud drilling on our arrival day in mid afternoon. Housekeeping failed to refill bathroom soaps, coffee / milk more than once but did react very quickly when this was pointed out. Only other thing we didnt like was the habit of reserving tables and stools in the bar in the evening. You would return to the hotel for a nightcap and find up to a third of tables empty with reserved signs. Often these remained empty till closing - smacked a little of putting corporate guests ahead of individuals.
Very nice location, good service, and hospitable staff
The hotel room was good and not small taking into consideration swiss standards. The breakfast was very reasonable and the dinner in the hotel's resturante very pleasant. The location is fantastic, 5 minutes on foot to city center. Parking space and internet were too expensive. For internet I used cell phone connection and it was almost 10 times less expensive than what the hotel was charging. For me that is absurd!
perfect location, very exquisite rooms, friendly and helpful personnel don't miss to dine in the restaurant "Yu" with its modern chinese cuisine!!! rate for parking the car rather expensive
Nice room, friendly staff, really felt welcome
The location was great! It is outside of the city, which was great to keep us out of traffic and the rush of tourism. However, the walk to the city was not far, and on the way, was spectacular views of the city from on top of a hill. Hotel was typical Novotel; no surprises there. Paid parking is a bit expensive, so we were glad we were able to park our car and leave it as a way to minimize parking charges.
hotel staff is excellent, location is good: close to the historical part of the city, there was free underground parking during our stay no swimming pool
Accomodatin standards, family friendly There is nothing not to like
Excellent sized room, efficient check in, check out - very pleased Menu choice was not that great
Great breakfast. Tram stop directly opposite hotel which takes you straight into city centre. Quiet rooms Room was very very hotel with no air-conditioning and window that only opened 10cm
Great business hotel, right on the tram which in 10 min takes you into Bern, where you can connect to go anywhere in Switzerland. very clean and great staff. room carpet was stained, it is not in Bern city center, and there is nothing nearby for sight seeing, but these are easy to get over.
A clean place to sleep with a good shower. The TV system had only one English channel (CNN), though they advertised many more. The staff was unfriendly and could answer no questions (didn't know where movie theaters were, didn't know about the hotel's room service or restaurant hours, didn't know about the Internet connection, etc. etc.). The only food available was expensive and elaborate.
Staff friendly, bed comfortable
Very comfortable room. Queensize bad was outstanding. It's a rare case for a hotel where wc and bath-room are separated. Moreover the latter contains both, a bath and a shower which is very convenient. The planning and furniture are also very nice. The staff is very nice as well. Private parking at good price is also an advantage. Good value for money. Not the center of the city of course, but the connection by tram is very convenient. Suggest they make some kind of guide sign to their parking as it is not very big and you have a chance to miss the entrance easily.
Good location only 20 min walk to city center down a beautiful street overlooking the old city and river.
Friendly staff, good breakfast included in room price. Price is good for Switzerland, which is generally expensive compared to most other countries. Internet connection is very expensive. No direct phone line to room, which means people can't call you from outside after the reception closes at 11 pm.
Good Internet speed in the lobby. Clean room. Quiet area. Lack of parking places. Poor breakfast. Internet connection in room didn't work.
Really good place to stay with.. Clean and nice environment. Restaurant in the hotel is really good. Reception is good.(one of your receptionist-Danilla she helped me a lot with a nice smile and prompt answers).. Overall I enjoyed the stay. TV is small to watch. One water heater should be present for drinking purpose..
localisation hotel accueil froid
I liked the comfort af my room, even though it was rather a small roo. The bathroom was alsook nobody refilled the gel-dispenser by the sink in one week . One day, getting into bed, I found a black long hair on my sheets and, since I am grey and short haired, I think it was from the cleaning lady; and it was rather groce
good location, in quiet area near citycenter, friendly staff, good breakfast the room was very warm (although is wasn't a very hot day/night) We tried to ventilate by opening the window, but that didn't help much
The very good breakfast, the easy check-in and check-out and the kindness of the breakfast assisting personnel. 1 The noise from the garden restaurant. 2 Two of 3 lamps I could not switch on. 3 There was no space at the bathroom to put my toothbrush, deodorant and all other such things one need during a several days travel. 4 If the breakfast would not have been so excellent, the price would have been CHF 15.- too high. 5 At the main entrance there should be a small ramp beside the stairs for heavy baggage rolling.
staff was good, the breafast was full a lot of different meal, the room was convenient and clean the walls in bath were e little bit thin, so we could hear our neighbours; also you have to hang a sign "don't disturb", because anyway maid comes at 8.30 to clean your room
The location was great, a beautiful 10 min. walk to downtown Bern. The view of the mountains and Old Town Bern is amazing coming down the hill from the hotel. The hotel staff was very helpful with directions. Typical European hotel, small rooms, very basic.
Bus stops next to hotel. Very easy to come or go to city centre both ways in 5 minutes. No information in english language not even the menus thus i had to go dining in other restaurants. the tv set is outdated and only cnn broadcasting. At least one could watch euronews in english. No pastries served for breakfast.
Nice location, clean, spacious rooms, somewhat outdated interior
Way over priced for what you get.
Access to Railway, and very quiet room, excellent desk. English spoken, a new building. Very convenient position.
Nice contemporary furnitue with relaxing colors internet access not convenient
Location, staff is nice , fair breakfast , fantastic bed bathroom a bit small , no wardrobe , crappy TV
very good position, good staff.
breakfast hotel furniture
Helpful and friendly staffs. Convenient location, both the old town and the train station are within easy reach. Good breakfast. Nothing.
It was a very clean hotel with pleasant staff. Centrally placed for the railway station and the centre of Berne
Clean, direct access from underground parking to the hotel, comfortable bathroom although small Noicy and the room was too small, no minibar
Very nice breakfast, good central location across from train station.
Staff very helpful and pleasant. Location convenient, Tram across the street. Breakfast buffet very good It would have been great to also have a restaurant on site for lunch or dinner.
the location was fine; not very far from the center of Bern and in a nice neighborhood. The staff were most helpful. Very nice hotel for the money. No.
everything especially the free internet service in the lobby
Friendly staff, who also speak good english...
Rooms are tiny, breakfast is in a basement
Convenient location; friendly staff; parking; clean, comfortable rooms.
Even we just booked the basic room, but it is quite large. Everything is ok~
The location is good, the personnel helpful, the rooms clean and comfortable. Rather old furniture, the underground breakfast room remings one of a concentration camp and the breakfast itself is poor too. However, the breakfast is not so important to us, but big eaters beware.
Ideal location, quit but close to the city centre. Easy to reach by car. Breakfast and staff was gret. Rooms are basic but all right Rooms are noisy in the sense that you can literally follow everything people in the room next to you are doing. My neighbours decided to get up at 5.30 am....
Helpful staff. Nice room, but no air conditioning. Quiet room so we could open windows. Good breakfast.
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
view from the room
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
service, style, class, location
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
very comfortable luxurious hotel with easy access to the old town Bern.
Well located, comfortable hotel with good breakfast and excellent discounted restaurant for hotel guests plus free internet access. Appreciated having fridge and electric jug to make a cup of tea in room. Room facing street was noisy at times from people in the street and servicing of nearby supermarket early in the morning. Increase in room rate for Monday compared to weekend was excessive.
Very good location, right in the middle of the old town.
good location poor breakfest, not cleened room after first day, dosnt work internet on the room
the bed cover, thats it noting more. it would not be possible to offer less of a servive. Platic flowers the joke of old apples «bitte bedeinen sich» is a joke. Hotel staff, just doing their job, for me a hotel visit should be an «erlebnis». Plastic flowers, served coffee (you could save the personell and leave a nespresso machine at least good coffee, hey wers talking about an 4 star hotel not an hostel.
- the double room is very little, but for one night is ok
the room was clean and all necesary amenities were available. the location is a touch too far from the railway station.
We were made to feel very welcome when we checked in. Very friendly and helpful reception staff. The hotel is situated in an excellent location close to the train station and to shopping and restaurants. It is in a very quiet location and our room very well appointed. The breakfast buffet had a good variety of food and the staff attentive and friendly. A most enjoyable stay.
Central Location, Modern decor, good breakfast selection, comfortable room
best location for old bern nothing
This hotel is first class, but a bit expensive.
small hotel near castle and old town sites Breakfast was very poor .. no cooked options, tinned juices and fruit, one cereal etc.
nice view Thun is not a very exciting city.
Rooms are basic but clean and comfortable and the staff are helpful. Also in a good location for easy access to the old town of Thun.
location, breakfast rooms had old furniture and although we specifically asked for a non smoking room we got a smoking one that had very bad smell
The hotel is in the city centre and easy to find. We have stayed before and find it very convenient
Very friendly and helpful staff as well as the comfortable room.
Everything about the hotel was excellent, and even though there were no coffee making facilities in the room when I arrived back at night, very wet and cold due to rain, the lady on duty obtained a coffee for me from the Breakfast Room. Excellent service! I was expecting coffee/tea making facilities in the room. Perhaps they do not have these facilities in Hotel's in Swittzerland.
elevators were available and fast. Staff was rofesional and helful! Had to pay to much for wifi and arking for grou van!!!!!!
The room is a bit old, but more than acceptable for an overnight sleep. OK the view from the window (the "boast beautiful views" with which it's sold is a bit exaggerated I think). Very good location just on the edge of the old town. Nice gentleman with nice blind dog at reception in the morning. The reception apparently closes after 11pm, which wasn't clear in the booking, and I luckily managed to arrive there a few minutes after then, when they were just closing it, so I could check-in and get the key just in time - not sure what would have happened had I got there later, whether there was a way to wake up someone to check-in or if I had to look for another place in the middle of the night.
Room is spacious. Location is excellent. Next to castle, close to shops and restaurants. Can walk (10 mins) or take bus to railway station.
It is located next to a shopping mall and we found it very convenient. For Japanese, it was another convenience to find a Ramen shop there! The room was also very clean and comfortable for us. If you do not need luxurious facilities, this hotel must be the best option at very reasonable price. We were really satisfied. Only disadvantage might be its location a few stations away from Bern startion.
Good service at the reception; proximity of shopping center & Bernaqua air conditionning not easy to set
Great location right in the most modern Shopping Center of Europe with an unbelievable Aqua Park with wellness facilities.
The staff was very pleasant and helpful, willing to answer all questions. The room was comfortable & clean. Easy access to Train transportation.
Convenient access to city centre via train stop and bus station opposite. Shopping centre attached to the hotel with good range of shops and eating places. Cost of breakfast and garaging for car were not included in price. As it is used as a business base for many people who do not pay their own hotel expenses was therefore very expensive for tourists, ie us!
All in one shopping spa destination Knocking of door in the morning
Cleanliness of room. Cheap parking available. Languages spoken by reception staff. Reserved Queen-size bed but were given twins. Breakfast poor for the price (not American breakfast as advertised). Address did not appear on TomTom, so was very difficult to find.
Hotel is part of a shopping center and gives access to a water center. Nice choice for the breakfast
The staff is nice and the French benefit is a free ticket for 2 1/2 hours of pleasure in the BernAqua spa. Connection to the centre of the city is good, just 8 minutes by train that goed frequently. Prefab boxes, noisy, small and definitely overprized. You have to find the hotel through a labyrinth in a underground parking garage. It do not understand the good review of other visitors. This is the first time that I felt misleaded by the review on Booking in 7 years!