Best bang for the buck!
3 stars
Hotel Palacio Azteca
Blvd Cuauhtemoc Sur N.213, 22400 Tijuana, Baja California, Mexico
Tijuana, Mexico
See location+52 664 681 8100Photos of Hotel Palacio Azteca
Overview
Family-friendly hotel with free breakfast and free valet parking This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free full breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free airport shuttle. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Hotel Palacio Azteca offers 201 accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested. Recreational amenities at the hotel include an outdoor pool and a fitness center.
Amenities at Hotel Palacio Azteca
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free airport shuttle
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Bottle of water
- Private check-in/check-out
- 24hr front desk
Dining
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
- Dining area
- Dining table
General
- Family rooms
- Seating area
- Hardwood or parquet floors
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- City view
- Pool view
- Storage available
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Entire unit wheelchair accessible
- Increased accessibility
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
- Upper floors accessible by stairs
- Designated smoking area
Bathroom
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Outdoor
- Terrace/Patio
- Balcony
- Outdoor furniture
- Garden
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Parking
- Free airport shuttle
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Things to do
- Gift shop
- Casino
- Golf
Pool and spa
- Hot tub
- Outdoor pool
Bedroom
- Sofa bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Hotel Palacio Azteca
7.9
Good
1082 verified ratings
Wonderful
479
Very good
146
Good
164
Okay
75
Fair
79
Mediocre
51
Poor
88
Summary of reviews
Guests say
Guests appreciated the central location and friendly service, highlighting the spacious rooms and good amenities. However, many reviews pointed out significant cleanliness issues, including mold in bathrooms and dirty elevators. The check-in process was also criticized, alongside the need for room renovations and better bedding.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8 out of 10
404 reviews
8.1 out of 10
1 review
7.4 out of 10
12 reviews
All reviews
Pros (+) I like this hotel very much. Have stayed before and it´s very comfortable and clean. The gym has good equipment and the restaurant has good and economic food.
Cons (-) There are no markets or stores close enough to go walking, specially in the night when the zone is dark outside.
Pros (+) Very freindly service and terrific breakfast
Pros (+) staff very nice
Cons (-) the clean of the room, not is the maid problem, but the quality of the room is not good, is very poor, the rooms need to be remolera, maybe is ok if is only guys but not for women
Cons (-) Toilet didn't work. It was loud .
Pros (+) Great location. Very clean fet very safe
Cons (-) The hotel receptionist are extremely rude and not welcoming
Pros (+) Rooms clean, nice swimming pool.
Cons (-) Front desk people very rude, took so long to chek in, they could not found my reservetion througth your agency, almost stay with out room , no early chek in , until 3 pm. Horrible experience.
Pros (+) The family Environment and hotel access.
Cons (-) The parking garage flexibility.
Pros (+) We really loved the pool - it was beautiful with palm trees, incredibly relaxing. The staff is very friendly and helpful. Only a few spoke good English - but if you speak a little Spanish, it's not too bad.
Cons (-) All the fixtures in the hotel are quite old - there's mold growing in the Moen bath faucet, the bathtub was very worn out from years of use, the floor is the fake hardwood floors that are sticky because of the heat and humidity (I had to wear my own flip flops inside - hardly the most comfortable thing when walking around), popcorn ceiling. Perhaps this hotel was 5 stars back in its hey day, but i...
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Pros (+) Everything was great , excellent service from arriving to end!!!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
Hotel Palacio Azteca offers valet parking, a pool area, and a modern and clean atmosphere in a good and safe location.
What practical information should I know about the hotel's amenities?
The hotel provides daily housekeeping, contactless check-in/check-out, and face masks for guests. Additionally, the hotel has a fitness center and a shuttle service available.
When is the best time to visit the hotel?
The high season is in February, offering a great opportunity to experience the hotel's convenient location and modern facilities.
What can I expect from the hotel's food quality?
The hotel offers a restaurant with good dinner options and a bar/lounge. However, some guests have mentioned that the free breakfast is minimal and the buffet breakfast is available at an extra charge.
How is the quality of the beds at the hotel?
Some guests have found the beds to be uncomfortable and stiff, while others have mentioned that the rooms are comfortable and the beds are good. The hotel is working on restoring and remodeling to enhance the overall experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
If you prefer quieter periods, consider visiting in January, which is the hotel's low season.
Nearby Attractions
The hotel is conveniently located near various attractions, including Mercado Hidalgo, Plaza Rio Tijuana, and Centro Cultural Tijuana, making it easy to explore the area.
Check Room Amenities
Some guests reported issues with the air conditioning and hot water. It's advisable to confirm these amenities are in working order before finalizing your booking.
Be Mindful of Noise
Guests staying on the street side of the hotel reported noise disturbances. Consider requesting a room away from the street for a quieter stay.
Clarify Breakfast Inclusions
Some guests were unclear about what was included in the breakfast. It's recommended to confirm the details of the breakfast inclusions at the time of booking.
Valet Parking Convenience
Guests appreciated the valet parking service for its convenience. Utilizing this service can save time and hassle, especially in a busy neighborhood.
Consider Room Selection
Some guests mentioned that the beds were uncomfortable. If possible, inquire about the bed options or room upgrades to ensure a comfortable stay.
Address Service Issues Promptly
If you encounter any issues with the room or services, promptly notifying the staff can lead to a more satisfactory resolution, as reported by some guests.
Check for Renovations
Some guests mentioned that the hotel is undergoing renovations. Inquiring about the status of the renovations can help manage expectations during your stay.
Location
Blvd Cuauhtemoc Sur N.213, 22400 Tijuana, Baja California
What's nearby
- Mercado Hidalgo0.6 mi
- Plaza Rio Tijuana0.6 mi
- Centro Cultural Tijuana0.7 mi
- Avenida Revolución1.2 mi
- Tijuana Country Club1.3 mi
- Museo de Cera de Tijuana1.5 mi
- El Popo Market1.5 mi
- Caliente Casino1.6 mi
- Agua Caliente Racetrack1.7 mi
- Caliente Stadium1.9 mi
- Casa de la Cultura Tijuana2 mi
- Las Americas Premium Outlets2.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Palacio Azteca
Low season | February |
|---|---|
High season | July |
Average price (weeknight) | $102 |
Average price (weekend night) | $126 |
When to book a room at Hotel Palacio Azteca
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.7 |
|---|---|
Distance to city center | 1.0 mi |
Nearest Airport | Tijuana Rodriguez |
Distance to airport | 3.3 mi |
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